Blockchain
Vilnius, London
Blockchain is the world's leading software platform for digital assets. Offering the largest production blockchain platform in the world, we share the passion to code, create, and ultimately build an open, accessible and fair financial future, one piece of software at a time. This is an opportunity to join our global Customer Success team and ensure the best experience possible for our customers using the Blockchain Exchange. Reporting to the Customer Success Lead, you will provide powerful data and insights to help track performance and document conversions based on customer interactions. Due to the 24 hour nature of our customer contact, you will be expected to work some evenings and weekends. WHAT YOU WILL DO: • Breakdown trends around customer contact, reasons for contact and peak contact times. • Track team performance and provide impactful reporting to help the CS lead manage performance within the team. • Identify key geographies for contact, products that drive...