Back To All Jobs Analyst, Banking Operations Dublin, Ireland Coinbase is one of the America's fastest growing, most exciting startups. Having completed Series D funding in August 2017, we are in a unique position to develop new product lines, while continuing to scale our operations globally. Having opened offices in New York and London, we are now launching a Center of Excellence in Dublin that will centralize our European customer support function, helping ensure a world class customer experience. As a Banking Operations Analyst, you'll join a high functioning team of passionate payment operation and support professionals who know their performance is critical to Coinbase achieving its mission . At Coinbase, we have a high hiring bar and we're determined to create a productive, progressive, inclusive place to work. Responsibilities: Ensure daily customer payments are processed in a timely and compliant manner. Monitor payments engine and process payments requiring manual intervention. Assist payments support analysts by providing bank level research for payment issues. Act as an operations contact for banking partners to triage issues related to our current integrations, customer payments, fraud cases, etc. Monitor payment support queues and slack channels to triage and resolve escalated payment support cases. Support the Banking Ops Lead with ad hoc banking projects as it relates to improving current banking integrations, audits, admin queue payment matching, and more. Requirements: Motivated by Coinbase's mission and passionate about problem solving. Minimum of 4 years of relevant banking experience with payment processing, auditing, daily and monthly reconciliations or other relevant operational domains. In depth knowledge of banking framework and payment method functionality. Experience in project management, analytics and/or vendor management. Strong interpersonal and communication skills and attention to detail. Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization. Travel requirements up to 20% to Coinbase offices and banking partner locations (depending on business need). Advanced understanding of Google apps, JIRA, Salesforce Service Cloud. Must be able to read, write and speak in English. Proficiency in Dutch, French, German, Italian or another languages. Coinbase is committed to diversity in its workforce and is proud to be an equal opportunity employer. Coinbase does not make hiring or employment decisions on the basis of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Coinbase will also consider for employment qualified applicants with arrest and conviction records in a manner consistent with San Francisco's Fair Chance Ordinance and similar local laws.
Nov 07, 2018
Back To All Jobs Analyst, Banking Operations Dublin, Ireland Coinbase is one of the America's fastest growing, most exciting startups. Having completed Series D funding in August 2017, we are in a unique position to develop new product lines, while continuing to scale our operations globally. Having opened offices in New York and London, we are now launching a Center of Excellence in Dublin that will centralize our European customer support function, helping ensure a world class customer experience. As a Banking Operations Analyst, you'll join a high functioning team of passionate payment operation and support professionals who know their performance is critical to Coinbase achieving its mission . At Coinbase, we have a high hiring bar and we're determined to create a productive, progressive, inclusive place to work. Responsibilities: Ensure daily customer payments are processed in a timely and compliant manner. Monitor payments engine and process payments requiring manual intervention. Assist payments support analysts by providing bank level research for payment issues. Act as an operations contact for banking partners to triage issues related to our current integrations, customer payments, fraud cases, etc. Monitor payment support queues and slack channels to triage and resolve escalated payment support cases. Support the Banking Ops Lead with ad hoc banking projects as it relates to improving current banking integrations, audits, admin queue payment matching, and more. Requirements: Motivated by Coinbase's mission and passionate about problem solving. Minimum of 4 years of relevant banking experience with payment processing, auditing, daily and monthly reconciliations or other relevant operational domains. In depth knowledge of banking framework and payment method functionality. Experience in project management, analytics and/or vendor management. Strong interpersonal and communication skills and attention to detail. Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization. Travel requirements up to 20% to Coinbase offices and banking partner locations (depending on business need). Advanced understanding of Google apps, JIRA, Salesforce Service Cloud. Must be able to read, write and speak in English. Proficiency in Dutch, French, German, Italian or another languages. Coinbase is committed to diversity in its workforce and is proud to be an equal opportunity employer. Coinbase does not make hiring or employment decisions on the basis of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Coinbase will also consider for employment qualified applicants with arrest and conviction records in a manner consistent with San Francisco's Fair Chance Ordinance and similar local laws.
Back To All Jobs Country Manager - Ireland Dublin, Ireland In an ever-evolving fiscal environment, global regulatory compliance is essential to ensuring the trust and safety of our global clientele. As such, we are looking for an experienced professional in the financial technology space who has strong executive experience, a passionate vision and the leadership skills to drive vision into reality. This role will work closely with local and EU based regulators to acquire and maintain financial licenses where applicable. Responsibilities: Overall ownership of Coinbase's operations in Ireland, a regulated financial institution. Establish and implement an effective strategy to enable the business to achieve strategic goals Develop and maintain relationships with key stakeholders in market - regulators, partners, banks Shape local operations through industry & competitor analysis Develop a strong understanding of Coinbase's products and services Serve as a subject matter expert in the crypto space and on regulatory compliance Work collaboratively with cross functional teams, to ensure alignment with global strategy and compliance with local regulation. Provide regular updates to board on key business metrics Help recruit local/regional team Requirements: 5+ years senior level experience in financial services Knowledge of financial regulation (PSD2, MiFID2, 5MLD) Excellent communication and presentation skills Strong quantitative aptitude and the ability to navigate complex challenges in a fast paced industry Driven and goal-oriented with the ability to contribute to a highly collaborative team environment Proven track record of growing businesses The Country Manager, as the leader of our operations in Ireland, is critical to our success in Ireland and will help us move closer to our mission of creating an open financial system. Coinbase is committed to diversity in its workforce and is proud to be an equal opportunity employer. Coinbase does not make hiring or employment decisions on the basis of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Coinbase will also consider for employment qualified applicants with arrest and conviction records in a manner consistent with San Francisco's Fair Chance Ordinance and similar local laws.
Oct 26, 2018
Back To All Jobs Country Manager - Ireland Dublin, Ireland In an ever-evolving fiscal environment, global regulatory compliance is essential to ensuring the trust and safety of our global clientele. As such, we are looking for an experienced professional in the financial technology space who has strong executive experience, a passionate vision and the leadership skills to drive vision into reality. This role will work closely with local and EU based regulators to acquire and maintain financial licenses where applicable. Responsibilities: Overall ownership of Coinbase's operations in Ireland, a regulated financial institution. Establish and implement an effective strategy to enable the business to achieve strategic goals Develop and maintain relationships with key stakeholders in market - regulators, partners, banks Shape local operations through industry & competitor analysis Develop a strong understanding of Coinbase's products and services Serve as a subject matter expert in the crypto space and on regulatory compliance Work collaboratively with cross functional teams, to ensure alignment with global strategy and compliance with local regulation. Provide regular updates to board on key business metrics Help recruit local/regional team Requirements: 5+ years senior level experience in financial services Knowledge of financial regulation (PSD2, MiFID2, 5MLD) Excellent communication and presentation skills Strong quantitative aptitude and the ability to navigate complex challenges in a fast paced industry Driven and goal-oriented with the ability to contribute to a highly collaborative team environment Proven track record of growing businesses The Country Manager, as the leader of our operations in Ireland, is critical to our success in Ireland and will help us move closer to our mission of creating an open financial system. Coinbase is committed to diversity in its workforce and is proud to be an equal opportunity employer. Coinbase does not make hiring or employment decisions on the basis of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Coinbase will also consider for employment qualified applicants with arrest and conviction records in a manner consistent with San Francisco's Fair Chance Ordinance and similar local laws.
Back To All Jobs Data Analyst, Customer Support Operations Dublin, Ireland Coinbase is one of the Bay Area's fastest growing, most exciting startups. Having completed Series D funding in August 2017, we are in a unique position to develop new product lines, while continuing to scale our operations globally. Having opened offices in New York and London, we are looking to double our headcount in 2018. If you have a positive, proactive, startup mentality, and are interested in joining a highly disruptive business on the forefront of the burgeoning cryptocurrency industry, I'd encourage you to apply today. As a Operations Data Analyst , you'll be the analytical point on the team to help support various operational initiatives by transforming support data into valuable business insights and help shape our projects to deliver maximum impact. You will have the opportunity to heavily influence strategy, planning, and execution. Responsibilities: Work closely with the Customer Support team to operate more effectively, create and track metrics across our operations, and share informative actionable insights Partner with Customer Support Leadership and cross-functional partners to find opportunities to increase operational trackability, efficiency, and scale our business effectively Leverage metrics to drive insights and influence business decisions Develop a strong prioritization framework to ensure team is focused on highest-value initiatives Ability to frame and break down complex business problems into key components and recommend practical solutions Monitor key performance metrics and use results to help the team be more effective in carrying out their mission of providing high-quality support Build a collaborative team environment that fosters efficient execution, innovation, and continuous improvement Develop and support the analytical technologies that give our team timely, flexible, and structured access to their data Requirements: Motivated by Coinbase's mission and creating a seamless support experience for our global customer base. Minimum 2 years of experience in an analyst function (e.g. operations, finance, business analytics, etc.) Expert-level Excel user (Vlookups, pivots, macros, etc.), strong SQL, Looker experience a plus Experience working in customer support operations; experience working in (or doing analysis for) Support departments a plus Fantastic communication skills in order to operate across multiple departments and stakeholder Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization. Must be able to read, write and speak in English. Coinbase is committed to diversity in its workforce and is proud to be an equal opportunity employer. Coinbase does not make hiring or employment decisions on the basis of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Coinbase will also consider for employment qualified applicants with arrest and conviction records in a manner consistent with San Francisco's Fair Chance Ordinance and similar local laws.
Oct 26, 2018
Back To All Jobs Data Analyst, Customer Support Operations Dublin, Ireland Coinbase is one of the Bay Area's fastest growing, most exciting startups. Having completed Series D funding in August 2017, we are in a unique position to develop new product lines, while continuing to scale our operations globally. Having opened offices in New York and London, we are looking to double our headcount in 2018. If you have a positive, proactive, startup mentality, and are interested in joining a highly disruptive business on the forefront of the burgeoning cryptocurrency industry, I'd encourage you to apply today. As a Operations Data Analyst , you'll be the analytical point on the team to help support various operational initiatives by transforming support data into valuable business insights and help shape our projects to deliver maximum impact. You will have the opportunity to heavily influence strategy, planning, and execution. Responsibilities: Work closely with the Customer Support team to operate more effectively, create and track metrics across our operations, and share informative actionable insights Partner with Customer Support Leadership and cross-functional partners to find opportunities to increase operational trackability, efficiency, and scale our business effectively Leverage metrics to drive insights and influence business decisions Develop a strong prioritization framework to ensure team is focused on highest-value initiatives Ability to frame and break down complex business problems into key components and recommend practical solutions Monitor key performance metrics and use results to help the team be more effective in carrying out their mission of providing high-quality support Build a collaborative team environment that fosters efficient execution, innovation, and continuous improvement Develop and support the analytical technologies that give our team timely, flexible, and structured access to their data Requirements: Motivated by Coinbase's mission and creating a seamless support experience for our global customer base. Minimum 2 years of experience in an analyst function (e.g. operations, finance, business analytics, etc.) Expert-level Excel user (Vlookups, pivots, macros, etc.), strong SQL, Looker experience a plus Experience working in customer support operations; experience working in (or doing analysis for) Support departments a plus Fantastic communication skills in order to operate across multiple departments and stakeholder Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization. Must be able to read, write and speak in English. Coinbase is committed to diversity in its workforce and is proud to be an equal opportunity employer. Coinbase does not make hiring or employment decisions on the basis of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Coinbase will also consider for employment qualified applicants with arrest and conviction records in a manner consistent with San Francisco's Fair Chance Ordinance and similar local laws.
Back To All Jobs Senior Workforce Management Analyst, Customer Support Operations Dublin, Ireland Coinbase is one of the Bay Area's fastest growing, most exciting startups. Having completed Series D funding in August 2017, we are in a unique position to develop new product lines, while continuing to scale our operations globally. Having opened offices in New York and London, we are looking to double our headcount in 2018. If you have a positive, proactive, startup mentality, and are interested in joining a highly disruptive business on the forefront of the burgeoning cryptocurrency industry, I'd encourage you to apply today. You are a senior analyst with experience managing workforce management in a multi-vendor, operations environment. You are data driven, analytical, and laser focused on optimizing business performance. You are both qualitative and quantitative with the ability to partner across both internal and external stakeholders. People describe you as process driven, organized and thoughtful. Responsibility Forecast, schedule, and optimize FTE and contact center staffing across multiple channels including voice, e-mail, chat, and social. Collaborate with the customer support management team to develop WFM strategies and identify areas for improvement, automation and cost savings. Work closely with multiple vendor partners to meet internal Key Performance Indicators (KPI) and contractual Service Level Agreements (SLA) as defined by business partners. Partner with operations, finance, procurement and vendor teams to manage budgets, forecasts and resource allocation. Build robust capacity plans and staffing models for existing lines of business and new product launches. Utilize statistical methodology to analyze performance trends and improve metrics including but not limited to average handle time, utilization and shrinkage. Requirements BA/BS degree or local equivalent; advanced degree a plus. 3+ Years of experience in workforce management for large scale contact center operations. 3+ Years of experience in reporting or business analyst functions. 2+ Years of experience in financial services and/or supporting consumer products. Strong analytical skills for both operational and financial metrics Excellent written and verbal communication skills Passionate about Coinbase and the future of digital currency Coinbase is committed to diversity in its workforce and is proud to be an equal opportunity employer. Coinbase does not make hiring or employment decisions on the basis of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Coinbase will also consider for employment qualified applicants with arrest and conviction records in a manner consistent with San Francisco's Fair Chance Ordinance and similar local laws.
Oct 26, 2018
Back To All Jobs Senior Workforce Management Analyst, Customer Support Operations Dublin, Ireland Coinbase is one of the Bay Area's fastest growing, most exciting startups. Having completed Series D funding in August 2017, we are in a unique position to develop new product lines, while continuing to scale our operations globally. Having opened offices in New York and London, we are looking to double our headcount in 2018. If you have a positive, proactive, startup mentality, and are interested in joining a highly disruptive business on the forefront of the burgeoning cryptocurrency industry, I'd encourage you to apply today. You are a senior analyst with experience managing workforce management in a multi-vendor, operations environment. You are data driven, analytical, and laser focused on optimizing business performance. You are both qualitative and quantitative with the ability to partner across both internal and external stakeholders. People describe you as process driven, organized and thoughtful. Responsibility Forecast, schedule, and optimize FTE and contact center staffing across multiple channels including voice, e-mail, chat, and social. Collaborate with the customer support management team to develop WFM strategies and identify areas for improvement, automation and cost savings. Work closely with multiple vendor partners to meet internal Key Performance Indicators (KPI) and contractual Service Level Agreements (SLA) as defined by business partners. Partner with operations, finance, procurement and vendor teams to manage budgets, forecasts and resource allocation. Build robust capacity plans and staffing models for existing lines of business and new product launches. Utilize statistical methodology to analyze performance trends and improve metrics including but not limited to average handle time, utilization and shrinkage. Requirements BA/BS degree or local equivalent; advanced degree a plus. 3+ Years of experience in workforce management for large scale contact center operations. 3+ Years of experience in reporting or business analyst functions. 2+ Years of experience in financial services and/or supporting consumer products. Strong analytical skills for both operational and financial metrics Excellent written and verbal communication skills Passionate about Coinbase and the future of digital currency Coinbase is committed to diversity in its workforce and is proud to be an equal opportunity employer. Coinbase does not make hiring or employment decisions on the basis of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Coinbase will also consider for employment qualified applicants with arrest and conviction records in a manner consistent with San Francisco's Fair Chance Ordinance and similar local laws.
Back To All Jobs Support Analyst - Compliance Dublin, Ireland Coinbase is one of the America's fastest growing, most exciting startups. Having completed Series D funding in August 2017, we are in a unique position to develop new product lines, while continuing to scale our operations globally. Having opened offices in New York and London, we are now launching a Center of Excellence in Dublin that will centralize our European customer support function, helping ensure a world class customer experience. As a Customer Support Analyst, you'll join a high functioning team of passionate support professionals who know their performance is critical to Coinbase achieving its mission . At Coinbase we have a high hiring bar and we're determined to create a productive, progressive, inclusive place to work. Responsibilities: Responsible for providing compliance support operations, ensuring that Coinbase maintains regulatory standards across various policies and programs. Provide on-call coverage and serve as an escalation point for hi-priority queues or complex investigations. Communicate with internal and external stakeholders in an effective, tactical, and empathetic manner. Work with customer advocacy to operationalize and standardize new and existing policies, processes and procedures. Proactively drive impactful changes across workflows, policies and tools by working with internal support teams, sales, client services and account management teams. Maintain a thorough understanding of metrics and dashboards to make informed, data-driven decisions. Set a high bar for support analysts within the organization by setting an example through performance and work ethic. Continuously add value through effective project management, ruthless prioritization and efficient execution. Requirements: Motivated by Coinbase's mission and creating a seamless support experience for our global customer base. Must work in a defined shift, as required by the business. Weekend support may be required. Minimum of 4 years of relevant experience in financial services, technology and/or customer support. Experience with compliance, payments, fraud, account access, trust and safety or other relevant operational domains. Experience with different channels of support, including voice, e-mail, social and/or chat. Fantastic communication skills in order to operate across multiple departments and stakeholders. Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization. Travel requirements up to 10% to Coinbase offices and vendor locations (depending on business need) Must be able to read, write and speak in English. Proficiency in one or more of the following languages: Dutch, French, German, Italian or another language. Preferred Qualifications: Advanced degree in business, finance or CX. Advanced understanding of Google apps, JIRA, Salesforce Service Cloud. Coinbase is committed to diversity in its workforce and is proud to be an equal opportunity employer. Coinbase does not make hiring or employment decisions on the basis of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Coinbase will also consider for employment qualified applicants with arrest and conviction records in a manner consistent with San Francisco's Fair Chance Ordinance and similar local laws. Privacy Notice and Consent for New Applicants The General Data Protection Regulation (GDPR) regulates the way that we manage the data of job applicants. During this early phase of the application process, CB Payments Ltd (CB Payments) will be gathering and processing personal information (your data) in order to assess your suitability for the role in which you have applied. If you are unsuccessful during any point of this process then we are legally required to keep your data on file, for a period of time. We will keep your data in order to comply with employment law obligations only and for no longer than obligated to do so. Under GDPR, we need your consent to process your application. With this form, we are providing you with notice on how your data will be processed as part of the application procedure. By signing this form, you are agreeing to our use and processing of your data as required. Data controller details CB Payments is a data controller, meaning that it determines the processes to be used when using your personal data. Our contact details are as follows: CB Payments Ltd (Coinbase) CB Payments Ltd 9th Floor 107 Cheapside, London, United Kingdom EC2V 6DN Email - myprivacy@coinbase.com Data protection principles In relation to your personal data, we will: ● process it fairly, lawfully and in a clear, transparent way; ● collect your data only for reasons that we have stated in this document; ● only use it in the way that we have told you about; ● ensure it is correct and up to date; ● keep your data for only as long as we need it; and ● process it in a way that ensures it will not be used for anything that you are not aware of or have consented to (as appropriate), lost or destroyed. Types of data we process We hold many types of data about you, including: ● your personal details including your name, address, date of birth, email address, phone numbers; ● biological sex; ● interview transcript/notes; and ● information contained within your CV including references, education history and employment history. How we collect your data From the start of this process we will begin to gather information about you. This includes the information you would normally include in a CV or a recruitment cover letter, or notes made by our Talent recruiting team during a recruitment interview. In some cases, we will collect data about you from third party employment agencies, this information will only be passed to us from the employment agency upon your consent. Personal data is kept in personnel files or within CB Payments HR third party business systems and IT systems. The access to these systems is limited to those job roles where it is essential to access your records. Why we process your data The law on data protection allows us to process your data for certain reasons only, the reasons relevant to you during this process are: ● in order to carry out legally required duties; ● in order for us to carry out our legitimate business interests; and ● to protect your interests. All processing carried out by us falls into one of the permitted reasons. Generally, we will rely on the first two reasons set out above to process your data. We need to collect your personal data to assess your suitability for the advertised role. We also need to collect your data to ensure we are complying with legal requirements such as: ● making reasonable adjustments for disabled employees; and ● tracking our fair employment process. Special categories of data Special categories of data include: ● health; ● sexual orientation; ● race; ● ethnic origin; and ● religion. We must process special categories of data in accordance with more stringent guidelines. Most commonly, we will process special categories of data when the following applies: ● you have given explicit consent to the processing; ● we must process the data in order to carry out our legal obligations; and ● you have already made the data public. We will use your special category data: ● for the purposes of equal opportunities monitoring (as is our legal obligation); and ● to determine reasonable adjustments (as is our legal obligation). We do not need your consent if we use special categories of personal data in order to carry out our legal obligations or exercise specific rights under employment law. However, we will ask for your consent to gather the information in the first place. You will have full control over your decision to give or withhold consent and there will be no consequences where consent is withheld, in the context of special data. Consent, once given, may be withdrawn at any time. There will be no consequences where consent is withdrawn. Protecting your data We are aware of the requirement to ensure your data is protected against accidental loss or disclosure, destruction and abuse. We have implemented GDPR compliant processes to guard against such. Where we share your data with third parties, we provide written instructions to them to ensure that your data is held securely and in line with GDPR requirements. Third parties must implement appropriate technical and organisational measures to ensure the security of your data. How long we keep your data for In line with data protection principles, we only keep your data for as long as we need it. If unsuccessful during the application process we will keep your personal details, interview notes and your CV details, is kept for 12 months or as long as is necessary to comply with applicable immigration law (whichever is shorter). Successful applicants will be provided with an employee privacy notice as part of the on-boarding process. Providing Consent CB Payments is committed to complying with the GDPR. You are entirely in control of your decision to give consent to our use of your data as requested in this form. You do not need to give consent. However, in order for CB Payments to assess your credentials you will need to supply consent in order for us to process your application. Withdrawing Consent You have the absolute unrestricted right to withdraw your consent at any time. We will stop processing the data for which you have withdrawn your consent. Please note however, we must keep some personal data in order to comply with employment regulation. Change in Purpose If the purpose of using the data for changes, we will seek new consent, setting out the new purpose. You can decline to give your consent, with no repercussions. Consent can again be withdrawn at any time once given. Making a complaint The supervisory authority in Ireland for data protection matters is the Data Protection Commission (DPC). If you think your data protection rights have been breached in any way by us, you are able to make a complaint to the DPC here: https://www.dataprotection.ie/ if you are located in Ireland, or to your local data protection authority. Data Protection Officer CB Payment's Data Protection Officer is Lydia Lavender. Contact details are: myprivacy@coinbase.com
Oct 25, 2018
Back To All Jobs Support Analyst - Compliance Dublin, Ireland Coinbase is one of the America's fastest growing, most exciting startups. Having completed Series D funding in August 2017, we are in a unique position to develop new product lines, while continuing to scale our operations globally. Having opened offices in New York and London, we are now launching a Center of Excellence in Dublin that will centralize our European customer support function, helping ensure a world class customer experience. As a Customer Support Analyst, you'll join a high functioning team of passionate support professionals who know their performance is critical to Coinbase achieving its mission . At Coinbase we have a high hiring bar and we're determined to create a productive, progressive, inclusive place to work. Responsibilities: Responsible for providing compliance support operations, ensuring that Coinbase maintains regulatory standards across various policies and programs. Provide on-call coverage and serve as an escalation point for hi-priority queues or complex investigations. Communicate with internal and external stakeholders in an effective, tactical, and empathetic manner. Work with customer advocacy to operationalize and standardize new and existing policies, processes and procedures. Proactively drive impactful changes across workflows, policies and tools by working with internal support teams, sales, client services and account management teams. Maintain a thorough understanding of metrics and dashboards to make informed, data-driven decisions. Set a high bar for support analysts within the organization by setting an example through performance and work ethic. Continuously add value through effective project management, ruthless prioritization and efficient execution. Requirements: Motivated by Coinbase's mission and creating a seamless support experience for our global customer base. Must work in a defined shift, as required by the business. Weekend support may be required. Minimum of 4 years of relevant experience in financial services, technology and/or customer support. Experience with compliance, payments, fraud, account access, trust and safety or other relevant operational domains. Experience with different channels of support, including voice, e-mail, social and/or chat. Fantastic communication skills in order to operate across multiple departments and stakeholders. Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization. Travel requirements up to 10% to Coinbase offices and vendor locations (depending on business need) Must be able to read, write and speak in English. Proficiency in one or more of the following languages: Dutch, French, German, Italian or another language. Preferred Qualifications: Advanced degree in business, finance or CX. Advanced understanding of Google apps, JIRA, Salesforce Service Cloud. Coinbase is committed to diversity in its workforce and is proud to be an equal opportunity employer. Coinbase does not make hiring or employment decisions on the basis of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Coinbase will also consider for employment qualified applicants with arrest and conviction records in a manner consistent with San Francisco's Fair Chance Ordinance and similar local laws. Privacy Notice and Consent for New Applicants The General Data Protection Regulation (GDPR) regulates the way that we manage the data of job applicants. During this early phase of the application process, CB Payments Ltd (CB Payments) will be gathering and processing personal information (your data) in order to assess your suitability for the role in which you have applied. If you are unsuccessful during any point of this process then we are legally required to keep your data on file, for a period of time. We will keep your data in order to comply with employment law obligations only and for no longer than obligated to do so. Under GDPR, we need your consent to process your application. With this form, we are providing you with notice on how your data will be processed as part of the application procedure. By signing this form, you are agreeing to our use and processing of your data as required. Data controller details CB Payments is a data controller, meaning that it determines the processes to be used when using your personal data. Our contact details are as follows: CB Payments Ltd (Coinbase) CB Payments Ltd 9th Floor 107 Cheapside, London, United Kingdom EC2V 6DN Email - myprivacy@coinbase.com Data protection principles In relation to your personal data, we will: ● process it fairly, lawfully and in a clear, transparent way; ● collect your data only for reasons that we have stated in this document; ● only use it in the way that we have told you about; ● ensure it is correct and up to date; ● keep your data for only as long as we need it; and ● process it in a way that ensures it will not be used for anything that you are not aware of or have consented to (as appropriate), lost or destroyed. Types of data we process We hold many types of data about you, including: ● your personal details including your name, address, date of birth, email address, phone numbers; ● biological sex; ● interview transcript/notes; and ● information contained within your CV including references, education history and employment history. How we collect your data From the start of this process we will begin to gather information about you. This includes the information you would normally include in a CV or a recruitment cover letter, or notes made by our Talent recruiting team during a recruitment interview. In some cases, we will collect data about you from third party employment agencies, this information will only be passed to us from the employment agency upon your consent. Personal data is kept in personnel files or within CB Payments HR third party business systems and IT systems. The access to these systems is limited to those job roles where it is essential to access your records. Why we process your data The law on data protection allows us to process your data for certain reasons only, the reasons relevant to you during this process are: ● in order to carry out legally required duties; ● in order for us to carry out our legitimate business interests; and ● to protect your interests. All processing carried out by us falls into one of the permitted reasons. Generally, we will rely on the first two reasons set out above to process your data. We need to collect your personal data to assess your suitability for the advertised role. We also need to collect your data to ensure we are complying with legal requirements such as: ● making reasonable adjustments for disabled employees; and ● tracking our fair employment process. Special categories of data Special categories of data include: ● health; ● sexual orientation; ● race; ● ethnic origin; and ● religion. We must process special categories of data in accordance with more stringent guidelines. Most commonly, we will process special categories of data when the following applies: ● you have given explicit consent to the processing; ● we must process the data in order to carry out our legal obligations; and ● you have already made the data public. We will use your special category data: ● for the purposes of equal opportunities monitoring (as is our legal obligation); and ● to determine reasonable adjustments (as is our legal obligation). We do not need your consent if we use special categories of personal data in order to carry out our legal obligations or exercise specific rights under employment law. However, we will ask for your consent to gather the information in the first place. You will have full control over your decision to give or withhold consent and there will be no consequences where consent is withheld, in the context of special data. Consent, once given, may be withdrawn at any time. There will be no consequences where consent is withdrawn. Protecting your data We are aware of the requirement to ensure your data is protected against accidental loss or disclosure, destruction and abuse. We have implemented GDPR compliant processes to guard against such. Where we share your data with third parties, we provide written instructions to them to ensure that your data is held securely and in line with GDPR requirements. Third parties must implement appropriate technical and organisational measures to ensure the security of your data. How long we keep your data for In line with data protection principles, we only keep your data for as long as we need it. If unsuccessful during the application process we will keep your personal details, interview notes and your CV details, is kept for 12 months or as long as is necessary to comply with applicable immigration law (whichever is shorter). Successful applicants will be provided with an employee privacy notice as part of the on-boarding process. Providing Consent CB Payments is committed to complying with the GDPR. You are entirely in control of your decision to give consent to our use of your data as requested in this form. You do not need to give consent. However, in order for CB Payments to assess your credentials you will need to supply consent in order for us to process your application. Withdrawing Consent You have the absolute unrestricted right to withdraw your consent at any time. We will stop processing the data for which you have withdrawn your consent. Please note however, we must keep some personal data in order to comply with employment regulation. Change in Purpose If the purpose of using the data for changes, we will seek new consent, setting out the new purpose. You can decline to give your consent, with no repercussions. Consent can again be withdrawn at any time once given. Making a complaint The supervisory authority in Ireland for data protection matters is the Data Protection Commission (DPC). If you think your data protection rights have been breached in any way by us, you are able to make a complaint to the DPC here: https://www.dataprotection.ie/ if you are located in Ireland, or to your local data protection authority. Data Protection Officer CB Payment's Data Protection Officer is Lydia Lavender. Contact details are: myprivacy@coinbase.com
Back To All Jobs Support Analyst - Consumer Dublin, Ireland Coinbase is one of the America's fastest growing, most exciting startups. Having completed Series D funding in August 2017, we are in a unique position to develop new product lines, while continuing to scale our operations globally. Having opened offices in New York and London, we are now launching a Center of Excellence in Dublin that will centralize our European customer support function, helping ensure a world class customer experience. As a Customer Support Analyst, you'll join a high functioning team of passionate support professionals who know their performance is critical to Coinbase achieving its mission . At Coinbase we have a high hiring bar and we're determined to create a productive, progressive, inclusive place to work. Responsibilities: Responsible for providing compliance support operations, ensuring that Coinbase maintains regulatory standards across various policies and programs. Provide on-call coverage and serve as an escalation point for hi-priority queues or complex investigations. Communicate with internal and external stakeholders in an effective, tactical, and empathetic manner. Work with customer advocacy to operationalize and standardize new and existing policies, processes and procedures. Proactively drive impactful changes across workflows, policies and tools by working with internal support teams, sales, client services and account management teams. Maintain a thorough understanding of metrics and dashboards to make informed, data-driven decisions. Set a high bar for support analysts within the organization by setting an example through performance and work ethic. Continuously add value through effective project management, ruthless prioritization and efficient execution. Requirements: Motivated by Coinbase's mission and creating a seamless support experience for our global customer base. Must work in a defined shift, as required by the business. Weekend support may be required. Minimum of 4 years of relevant experience in financial services, technology and/or customer support. Experience with compliance, payments, fraud, account access, trust and safety or other relevant operational domains. Experience with different channels of support, including voice, e-mail, social and/or chat. Fantastic communication skills in order to operate across multiple departments and stakeholders. Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization. Travel requirements up to 10% to Coinbase offices and vendor locations (depending on business need) Must be able to read, write and speak in English. Proficiency in one or more of the following languages: Dutch, French, German, Italian or another language. Preferred Qualifications: Advanced degree in business, finance or CX. Advanced understanding of Google apps, JIRA, Salesforce Service Cloud. Coinbase is committed to diversity in its workforce and is proud to be an equal opportunity employer. Coinbase does not make hiring or employment decisions on the basis of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Coinbase will also consider for employment qualified applicants with arrest and conviction records in a manner consistent with San Francisco's Fair Chance Ordinance and similar local laws. Privacy Notice and Consent for New Applicants The General Data Protection Regulation (GDPR) regulates the way that we manage the data of job applicants. During this early phase of the application process, CB Payments Ltd (CB Payments) will be gathering and processing personal information (your data) in order to assess your suitability for the role in which you have applied. If you are unsuccessful during any point of this process then we are legally required to keep your data on file, for a period of time. We will keep your data in order to comply with employment law obligations only and for no longer than obligated to do so. Under GDPR, we need your consent to process your application. With this form, we are providing you with notice on how your data will be processed as part of the application procedure. By signing this form, you are agreeing to our use and processing of your data as required. Data controller details CB Payments is a data controller, meaning that it determines the processes to be used when using your personal data. Our contact details are as follows: CB Payments Ltd (Coinbase) CB Payments Ltd 9th Floor 107 Cheapside, London, United Kingdom EC2V 6DN Email - myprivacy@coinbase.com Data protection principles In relation to your personal data, we will: ● process it fairly, lawfully and in a clear, transparent way; ● collect your data only for reasons that we have stated in this document; ● only use it in the way that we have told you about; ● ensure it is correct and up to date; ● keep your data for only as long as we need it; and ● process it in a way that ensures it will not be used for anything that you are not aware of or have consented to (as appropriate), lost or destroyed. Types of data we process We hold many types of data about you, including: ● your personal details including your name, address, date of birth, email address, phone numbers; ● biological sex; ● interview transcript/notes; and ● information contained within your CV including references, education history and employment history. How we collect your data From the start of this process we will begin to gather information about you. This includes the information you would normally include in a CV or a recruitment cover letter, or notes made by our Talent recruiting team during a recruitment interview. In some cases, we will collect data about you from third party employment agencies, this information will only be passed to us from the employment agency upon your consent. Personal data is kept in personnel files or within CB Payments HR third party business systems and IT systems. The access to these systems is limited to those job roles where it is essential to access your records. Why we process your data The law on data protection allows us to process your data for certain reasons only, the reasons relevant to you during this process are: ● in order to carry out legally required duties; ● in order for us to carry out our legitimate business interests; and ● to protect your interests. All processing carried out by us falls into one of the permitted reasons. Generally, we will rely on the first two reasons set out above to process your data. We need to collect your personal data to assess your suitability for the advertised role. We also need to collect your data to ensure we are complying with legal requirements such as: ● making reasonable adjustments for disabled employees; and ● tracking our fair employment process. Special categories of data Special categories of data include: ● health; ● sexual orientation; ● race; ● ethnic origin; and ● religion. We must process special categories of data in accordance with more stringent guidelines. Most commonly, we will process special categories of data when the following applies: ● you have given explicit consent to the processing; ● we must process the data in order to carry out our legal obligations; and ● you have already made the data public. We will use your special category data: ● for the purposes of equal opportunities monitoring (as is our legal obligation); and ● to determine reasonable adjustments (as is our legal obligation). We do not need your consent if we use special categories of personal data in order to carry out our legal obligations or exercise specific rights under employment law. However, we will ask for your consent to gather the information in the first place. You will have full control over your decision to give or withhold consent and there will be no consequences where consent is withheld, in the context of special data. Consent, once given, may be withdrawn at any time. There will be no consequences where consent is withdrawn. Protecting your data We are aware of the requirement to ensure your data is protected against accidental loss or disclosure, destruction and abuse. We have implemented GDPR compliant processes to guard against such. Where we share your data with third parties, we provide written instructions to them to ensure that your data is held securely and in line with GDPR requirements. Third parties must implement appropriate technical and organisational measures to ensure the security of your data. How long we keep your data for In line with data protection principles, we only keep your data for as long as we need it. If unsuccessful during the application process we will keep your personal details, interview notes and your CV details, is kept for 12 months or as long as is necessary to comply with applicable immigration law (whichever is shorter). Successful applicants will be provided with an employee privacy notice as part of the on-boarding process. Providing Consent CB Payments is committed to complying with the GDPR. You are entirely in control of your decision to give consent to our use of your data as requested in this form. You do not need to give consent. However, in order for CB Payments to assess your credentials you will need to supply consent in order for us to process your application. Withdrawing Consent You have the absolute unrestricted right to withdraw your consent at any time. We will stop processing the data for which you have withdrawn your consent. Please note however, we must keep some personal data in order to comply with employment regulation. Change in Purpose If the purpose of using the data for changes, we will seek new consent, setting out the new purpose. You can decline to give your consent, with no repercussions. Consent can again be withdrawn at any time once given. Making a complaint The supervisory authority in Ireland for data protection matters is the Data Protection Commission (DPC). If you think your data protection rights have been breached in any way by us, you are able to make a complaint to the DPC here: https://www.dataprotection.ie/ if you are located in Ireland, or to your local data protection authority. Data Protection Officer CB Payment's Data Protection Officer is Lydia Lavender. Contact details are: myprivacy@coinbase.com
Oct 25, 2018
Back To All Jobs Support Analyst - Consumer Dublin, Ireland Coinbase is one of the America's fastest growing, most exciting startups. Having completed Series D funding in August 2017, we are in a unique position to develop new product lines, while continuing to scale our operations globally. Having opened offices in New York and London, we are now launching a Center of Excellence in Dublin that will centralize our European customer support function, helping ensure a world class customer experience. As a Customer Support Analyst, you'll join a high functioning team of passionate support professionals who know their performance is critical to Coinbase achieving its mission . At Coinbase we have a high hiring bar and we're determined to create a productive, progressive, inclusive place to work. Responsibilities: Responsible for providing compliance support operations, ensuring that Coinbase maintains regulatory standards across various policies and programs. Provide on-call coverage and serve as an escalation point for hi-priority queues or complex investigations. Communicate with internal and external stakeholders in an effective, tactical, and empathetic manner. Work with customer advocacy to operationalize and standardize new and existing policies, processes and procedures. Proactively drive impactful changes across workflows, policies and tools by working with internal support teams, sales, client services and account management teams. Maintain a thorough understanding of metrics and dashboards to make informed, data-driven decisions. Set a high bar for support analysts within the organization by setting an example through performance and work ethic. Continuously add value through effective project management, ruthless prioritization and efficient execution. Requirements: Motivated by Coinbase's mission and creating a seamless support experience for our global customer base. Must work in a defined shift, as required by the business. Weekend support may be required. Minimum of 4 years of relevant experience in financial services, technology and/or customer support. Experience with compliance, payments, fraud, account access, trust and safety or other relevant operational domains. Experience with different channels of support, including voice, e-mail, social and/or chat. Fantastic communication skills in order to operate across multiple departments and stakeholders. Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization. Travel requirements up to 10% to Coinbase offices and vendor locations (depending on business need) Must be able to read, write and speak in English. Proficiency in one or more of the following languages: Dutch, French, German, Italian or another language. Preferred Qualifications: Advanced degree in business, finance or CX. Advanced understanding of Google apps, JIRA, Salesforce Service Cloud. Coinbase is committed to diversity in its workforce and is proud to be an equal opportunity employer. Coinbase does not make hiring or employment decisions on the basis of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Coinbase will also consider for employment qualified applicants with arrest and conviction records in a manner consistent with San Francisco's Fair Chance Ordinance and similar local laws. Privacy Notice and Consent for New Applicants The General Data Protection Regulation (GDPR) regulates the way that we manage the data of job applicants. During this early phase of the application process, CB Payments Ltd (CB Payments) will be gathering and processing personal information (your data) in order to assess your suitability for the role in which you have applied. If you are unsuccessful during any point of this process then we are legally required to keep your data on file, for a period of time. We will keep your data in order to comply with employment law obligations only and for no longer than obligated to do so. Under GDPR, we need your consent to process your application. With this form, we are providing you with notice on how your data will be processed as part of the application procedure. By signing this form, you are agreeing to our use and processing of your data as required. Data controller details CB Payments is a data controller, meaning that it determines the processes to be used when using your personal data. Our contact details are as follows: CB Payments Ltd (Coinbase) CB Payments Ltd 9th Floor 107 Cheapside, London, United Kingdom EC2V 6DN Email - myprivacy@coinbase.com Data protection principles In relation to your personal data, we will: ● process it fairly, lawfully and in a clear, transparent way; ● collect your data only for reasons that we have stated in this document; ● only use it in the way that we have told you about; ● ensure it is correct and up to date; ● keep your data for only as long as we need it; and ● process it in a way that ensures it will not be used for anything that you are not aware of or have consented to (as appropriate), lost or destroyed. Types of data we process We hold many types of data about you, including: ● your personal details including your name, address, date of birth, email address, phone numbers; ● biological sex; ● interview transcript/notes; and ● information contained within your CV including references, education history and employment history. How we collect your data From the start of this process we will begin to gather information about you. This includes the information you would normally include in a CV or a recruitment cover letter, or notes made by our Talent recruiting team during a recruitment interview. In some cases, we will collect data about you from third party employment agencies, this information will only be passed to us from the employment agency upon your consent. Personal data is kept in personnel files or within CB Payments HR third party business systems and IT systems. The access to these systems is limited to those job roles where it is essential to access your records. Why we process your data The law on data protection allows us to process your data for certain reasons only, the reasons relevant to you during this process are: ● in order to carry out legally required duties; ● in order for us to carry out our legitimate business interests; and ● to protect your interests. All processing carried out by us falls into one of the permitted reasons. Generally, we will rely on the first two reasons set out above to process your data. We need to collect your personal data to assess your suitability for the advertised role. We also need to collect your data to ensure we are complying with legal requirements such as: ● making reasonable adjustments for disabled employees; and ● tracking our fair employment process. Special categories of data Special categories of data include: ● health; ● sexual orientation; ● race; ● ethnic origin; and ● religion. We must process special categories of data in accordance with more stringent guidelines. Most commonly, we will process special categories of data when the following applies: ● you have given explicit consent to the processing; ● we must process the data in order to carry out our legal obligations; and ● you have already made the data public. We will use your special category data: ● for the purposes of equal opportunities monitoring (as is our legal obligation); and ● to determine reasonable adjustments (as is our legal obligation). We do not need your consent if we use special categories of personal data in order to carry out our legal obligations or exercise specific rights under employment law. However, we will ask for your consent to gather the information in the first place. You will have full control over your decision to give or withhold consent and there will be no consequences where consent is withheld, in the context of special data. Consent, once given, may be withdrawn at any time. There will be no consequences where consent is withdrawn. Protecting your data We are aware of the requirement to ensure your data is protected against accidental loss or disclosure, destruction and abuse. We have implemented GDPR compliant processes to guard against such. Where we share your data with third parties, we provide written instructions to them to ensure that your data is held securely and in line with GDPR requirements. Third parties must implement appropriate technical and organisational measures to ensure the security of your data. How long we keep your data for In line with data protection principles, we only keep your data for as long as we need it. If unsuccessful during the application process we will keep your personal details, interview notes and your CV details, is kept for 12 months or as long as is necessary to comply with applicable immigration law (whichever is shorter). Successful applicants will be provided with an employee privacy notice as part of the on-boarding process. Providing Consent CB Payments is committed to complying with the GDPR. You are entirely in control of your decision to give consent to our use of your data as requested in this form. You do not need to give consent. However, in order for CB Payments to assess your credentials you will need to supply consent in order for us to process your application. Withdrawing Consent You have the absolute unrestricted right to withdraw your consent at any time. We will stop processing the data for which you have withdrawn your consent. Please note however, we must keep some personal data in order to comply with employment regulation. Change in Purpose If the purpose of using the data for changes, we will seek new consent, setting out the new purpose. You can decline to give your consent, with no repercussions. Consent can again be withdrawn at any time once given. Making a complaint The supervisory authority in Ireland for data protection matters is the Data Protection Commission (DPC). If you think your data protection rights have been breached in any way by us, you are able to make a complaint to the DPC here: https://www.dataprotection.ie/ if you are located in Ireland, or to your local data protection authority. Data Protection Officer CB Payment's Data Protection Officer is Lydia Lavender. Contact details are: myprivacy@coinbase.com
Back To All Jobs Support Analyst - Custody Dublin, Ireland Coinbase is one of the America's fastest growing, most exciting startups. Having completed Series D funding in August 2017, we are in a unique position to develop new product lines, while continuing to scale our operations globally. Having opened offices in New York and London, we are now launching a Center of Excellence in Dublin that will centralize our European customer support function, helping ensure a world class customer experience. As a Customer Support Analyst, you'll join a high functioning team of passionate support professionals who know their performance is critical to Coinbase achieving its mission . At Coinbase we have a high hiring bar and we're determined to create a productive, progressive, inclusive place to work. Responsibilities: Responsible for providing compliance support operations, ensuring that Coinbase maintains regulatory standards across various policies and programs. Provide on-call coverage and serve as an escalation point for hi-priority queues or complex investigations. Communicate with internal and external stakeholders in an effective, tactical, and empathetic manner. Work with customer advocacy to operationalize and standardize new and existing policies, processes and procedures. Proactively drive impactful changes across workflows, policies and tools by working with internal support teams, sales, client services and account management teams. Maintain a thorough understanding of metrics and dashboards to make informed, data-driven decisions. Set a high bar for support analysts within the organization by setting an example through performance and work ethic. Continuously add value through effective project management, ruthless prioritization and efficient execution. Requirements: Motivated by Coinbase's mission and creating a seamless support experience for our global customer base. Must work in a defined shift, as required by the business. Weekend support may be required. Minimum of 4 years of relevant experience in financial services, technology and/or customer support. Experience with compliance, payments, fraud, account access, trust and safety or other relevant operational domains. Experience with different channels of support, including voice, e-mail, social and/or chat. Fantastic communication skills in order to operate across multiple departments and stakeholders. Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization. Travel requirements up to 10% to Coinbase offices and vendor locations (depending on business need) Must be able to read, write and speak in English. Proficiency in one or more of the following languages: Dutch, French, German, Italian or another language. Preferred Qualifications: Advanced degree in business, finance or CX. Advanced understanding of Google apps, JIRA, Salesforce Service Cloud. Coinbase is committed to diversity in its workforce and is proud to be an equal opportunity employer. Coinbase does not make hiring or employment decisions on the basis of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Coinbase will also consider for employment qualified applicants with arrest and conviction records in a manner consistent with San Francisco's Fair Chance Ordinance and similar local laws. Privacy Notice and Consent for New Applicants The General Data Protection Regulation (GDPR) regulates the way that we manage the data of job applicants. During this early phase of the application process, CB Payments Ltd (CB Payments) will be gathering and processing personal information (your data) in order to assess your suitability for the role in which you have applied. If you are unsuccessful during any point of this process then we are legally required to keep your data on file, for a period of time. We will keep your data in order to comply with employment law obligations only and for no longer than obligated to do so. Under GDPR, we need your consent to process your application. With this form, we are providing you with notice on how your data will be processed as part of the application procedure. By signing this form, you are agreeing to our use and processing of your data as required. Data controller details CB Payments is a data controller, meaning that it determines the processes to be used when using your personal data. Our contact details are as follows: CB Payments Ltd (Coinbase) CB Payments Ltd 9th Floor 107 Cheapside, London, United Kingdom EC2V 6DN Email - myprivacy@coinbase.com Data protection principles In relation to your personal data, we will: ● process it fairly, lawfully and in a clear, transparent way; ● collect your data only for reasons that we have stated in this document; ● only use it in the way that we have told you about; ● ensure it is correct and up to date; ● keep your data for only as long as we need it; and ● process it in a way that ensures it will not be used for anything that you are not aware of or have consented to (as appropriate), lost or destroyed. Types of data we process We hold many types of data about you, including: ● your personal details including your name, address, date of birth, email address, phone numbers; ● biological sex; ● interview transcript/notes; and ● information contained within your CV including references, education history and employment history. How we collect your data From the start of this process we will begin to gather information about you. This includes the information you would normally include in a CV or a recruitment cover letter, or notes made by our Talent recruiting team during a recruitment interview. In some cases, we will collect data about you from third party employment agencies, this information will only be passed to us from the employment agency upon your consent. Personal data is kept in personnel files or within CB Payments HR third party business systems and IT systems. The access to these systems is limited to those job roles where it is essential to access your records. Why we process your data The law on data protection allows us to process your data for certain reasons only, the reasons relevant to you during this process are: ● in order to carry out legally required duties; ● in order for us to carry out our legitimate business interests; and ● to protect your interests. All processing carried out by us falls into one of the permitted reasons. Generally, we will rely on the first two reasons set out above to process your data. We need to collect your personal data to assess your suitability for the advertised role. We also need to collect your data to ensure we are complying with legal requirements such as: ● making reasonable adjustments for disabled employees; and ● tracking our fair employment process. Special categories of data Special categories of data include: ● health; ● sexual orientation; ● race; ● ethnic origin; and ● religion. We must process special categories of data in accordance with more stringent guidelines. Most commonly, we will process special categories of data when the following applies: ● you have given explicit consent to the processing; ● we must process the data in order to carry out our legal obligations; and ● you have already made the data public. We will use your special category data: ● for the purposes of equal opportunities monitoring (as is our legal obligation); and ● to determine reasonable adjustments (as is our legal obligation). We do not need your consent if we use special categories of personal data in order to carry out our legal obligations or exercise specific rights under employment law. However, we will ask for your consent to gather the information in the first place. You will have full control over your decision to give or withhold consent and there will be no consequences where consent is withheld, in the context of special data. Consent, once given, may be withdrawn at any time. There will be no consequences where consent is withdrawn. Protecting your data We are aware of the requirement to ensure your data is protected against accidental loss or disclosure, destruction and abuse. We have implemented GDPR compliant processes to guard against such. Where we share your data with third parties, we provide written instructions to them to ensure that your data is held securely and in line with GDPR requirements. Third parties must implement appropriate technical and organisational measures to ensure the security of your data. How long we keep your data for In line with data protection principles, we only keep your data for as long as we need it. If unsuccessful during the application process we will keep your personal details, interview notes and your CV details, is kept for 12 months or as long as is necessary to comply with applicable immigration law (whichever is shorter). Successful applicants will be provided with an employee privacy notice as part of the on-boarding process. Providing Consent CB Payments is committed to complying with the GDPR. You are entirely in control of your decision to give consent to our use of your data as requested in this form. You do not need to give consent. However, in order for CB Payments to assess your credentials you will need to supply consent in order for us to process your application. Withdrawing Consent You have the absolute unrestricted right to withdraw your consent at any time. We will stop processing the data for which you have withdrawn your consent. Please note however, we must keep some personal data in order to comply with employment regulation. Change in Purpose If the purpose of using the data for changes, we will seek new consent, setting out the new purpose. You can decline to give your consent, with no repercussions. Consent can again be withdrawn at any time once given. Making a complaint The supervisory authority in Ireland for data protection matters is the Data Protection Commission (DPC). If you think your data protection rights have been breached in any way by us, you are able to make a complaint to the DPC here: https://www.dataprotection.ie/ if you are located in Ireland, or to your local data protection authority. Data Protection Officer CB Payment's Data Protection Officer is Lydia Lavender. Contact details are: myprivacy@coinbase.com
Oct 25, 2018
Back To All Jobs Support Analyst - Custody Dublin, Ireland Coinbase is one of the America's fastest growing, most exciting startups. Having completed Series D funding in August 2017, we are in a unique position to develop new product lines, while continuing to scale our operations globally. Having opened offices in New York and London, we are now launching a Center of Excellence in Dublin that will centralize our European customer support function, helping ensure a world class customer experience. As a Customer Support Analyst, you'll join a high functioning team of passionate support professionals who know their performance is critical to Coinbase achieving its mission . At Coinbase we have a high hiring bar and we're determined to create a productive, progressive, inclusive place to work. Responsibilities: Responsible for providing compliance support operations, ensuring that Coinbase maintains regulatory standards across various policies and programs. Provide on-call coverage and serve as an escalation point for hi-priority queues or complex investigations. Communicate with internal and external stakeholders in an effective, tactical, and empathetic manner. Work with customer advocacy to operationalize and standardize new and existing policies, processes and procedures. Proactively drive impactful changes across workflows, policies and tools by working with internal support teams, sales, client services and account management teams. Maintain a thorough understanding of metrics and dashboards to make informed, data-driven decisions. Set a high bar for support analysts within the organization by setting an example through performance and work ethic. Continuously add value through effective project management, ruthless prioritization and efficient execution. Requirements: Motivated by Coinbase's mission and creating a seamless support experience for our global customer base. Must work in a defined shift, as required by the business. Weekend support may be required. Minimum of 4 years of relevant experience in financial services, technology and/or customer support. Experience with compliance, payments, fraud, account access, trust and safety or other relevant operational domains. Experience with different channels of support, including voice, e-mail, social and/or chat. Fantastic communication skills in order to operate across multiple departments and stakeholders. Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization. Travel requirements up to 10% to Coinbase offices and vendor locations (depending on business need) Must be able to read, write and speak in English. Proficiency in one or more of the following languages: Dutch, French, German, Italian or another language. Preferred Qualifications: Advanced degree in business, finance or CX. Advanced understanding of Google apps, JIRA, Salesforce Service Cloud. Coinbase is committed to diversity in its workforce and is proud to be an equal opportunity employer. Coinbase does not make hiring or employment decisions on the basis of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Coinbase will also consider for employment qualified applicants with arrest and conviction records in a manner consistent with San Francisco's Fair Chance Ordinance and similar local laws. Privacy Notice and Consent for New Applicants The General Data Protection Regulation (GDPR) regulates the way that we manage the data of job applicants. During this early phase of the application process, CB Payments Ltd (CB Payments) will be gathering and processing personal information (your data) in order to assess your suitability for the role in which you have applied. If you are unsuccessful during any point of this process then we are legally required to keep your data on file, for a period of time. We will keep your data in order to comply with employment law obligations only and for no longer than obligated to do so. Under GDPR, we need your consent to process your application. With this form, we are providing you with notice on how your data will be processed as part of the application procedure. By signing this form, you are agreeing to our use and processing of your data as required. Data controller details CB Payments is a data controller, meaning that it determines the processes to be used when using your personal data. Our contact details are as follows: CB Payments Ltd (Coinbase) CB Payments Ltd 9th Floor 107 Cheapside, London, United Kingdom EC2V 6DN Email - myprivacy@coinbase.com Data protection principles In relation to your personal data, we will: ● process it fairly, lawfully and in a clear, transparent way; ● collect your data only for reasons that we have stated in this document; ● only use it in the way that we have told you about; ● ensure it is correct and up to date; ● keep your data for only as long as we need it; and ● process it in a way that ensures it will not be used for anything that you are not aware of or have consented to (as appropriate), lost or destroyed. Types of data we process We hold many types of data about you, including: ● your personal details including your name, address, date of birth, email address, phone numbers; ● biological sex; ● interview transcript/notes; and ● information contained within your CV including references, education history and employment history. How we collect your data From the start of this process we will begin to gather information about you. This includes the information you would normally include in a CV or a recruitment cover letter, or notes made by our Talent recruiting team during a recruitment interview. In some cases, we will collect data about you from third party employment agencies, this information will only be passed to us from the employment agency upon your consent. Personal data is kept in personnel files or within CB Payments HR third party business systems and IT systems. The access to these systems is limited to those job roles where it is essential to access your records. Why we process your data The law on data protection allows us to process your data for certain reasons only, the reasons relevant to you during this process are: ● in order to carry out legally required duties; ● in order for us to carry out our legitimate business interests; and ● to protect your interests. All processing carried out by us falls into one of the permitted reasons. Generally, we will rely on the first two reasons set out above to process your data. We need to collect your personal data to assess your suitability for the advertised role. We also need to collect your data to ensure we are complying with legal requirements such as: ● making reasonable adjustments for disabled employees; and ● tracking our fair employment process. Special categories of data Special categories of data include: ● health; ● sexual orientation; ● race; ● ethnic origin; and ● religion. We must process special categories of data in accordance with more stringent guidelines. Most commonly, we will process special categories of data when the following applies: ● you have given explicit consent to the processing; ● we must process the data in order to carry out our legal obligations; and ● you have already made the data public. We will use your special category data: ● for the purposes of equal opportunities monitoring (as is our legal obligation); and ● to determine reasonable adjustments (as is our legal obligation). We do not need your consent if we use special categories of personal data in order to carry out our legal obligations or exercise specific rights under employment law. However, we will ask for your consent to gather the information in the first place. You will have full control over your decision to give or withhold consent and there will be no consequences where consent is withheld, in the context of special data. Consent, once given, may be withdrawn at any time. There will be no consequences where consent is withdrawn. Protecting your data We are aware of the requirement to ensure your data is protected against accidental loss or disclosure, destruction and abuse. We have implemented GDPR compliant processes to guard against such. Where we share your data with third parties, we provide written instructions to them to ensure that your data is held securely and in line with GDPR requirements. Third parties must implement appropriate technical and organisational measures to ensure the security of your data. How long we keep your data for In line with data protection principles, we only keep your data for as long as we need it. If unsuccessful during the application process we will keep your personal details, interview notes and your CV details, is kept for 12 months or as long as is necessary to comply with applicable immigration law (whichever is shorter). Successful applicants will be provided with an employee privacy notice as part of the on-boarding process. Providing Consent CB Payments is committed to complying with the GDPR. You are entirely in control of your decision to give consent to our use of your data as requested in this form. You do not need to give consent. However, in order for CB Payments to assess your credentials you will need to supply consent in order for us to process your application. Withdrawing Consent You have the absolute unrestricted right to withdraw your consent at any time. We will stop processing the data for which you have withdrawn your consent. Please note however, we must keep some personal data in order to comply with employment regulation. Change in Purpose If the purpose of using the data for changes, we will seek new consent, setting out the new purpose. You can decline to give your consent, with no repercussions. Consent can again be withdrawn at any time once given. Making a complaint The supervisory authority in Ireland for data protection matters is the Data Protection Commission (DPC). If you think your data protection rights have been breached in any way by us, you are able to make a complaint to the DPC here: https://www.dataprotection.ie/ if you are located in Ireland, or to your local data protection authority. Data Protection Officer CB Payment's Data Protection Officer is Lydia Lavender. Contact details are: myprivacy@coinbase.com
Back To All Jobs Support Analyst - Payments Dublin, Ireland Coinbase is one of the America's fastest growing, most exciting startups. Having completed Series D funding in August 2017, we are in a unique position to develop new product lines, while continuing to scale our operations globally. Having opened offices in New York and London, we are now launching a Center of Excellence in Dublin that will centralize our European customer support function, helping ensure a world class customer experience. As a Customer Support Analyst, you'll join a high functioning team of passionate support professionals who know their performance is critical to Coinbase achieving its mission . At Coinbase we have a high hiring bar and we're determined to create a productive, progressive, inclusive place to work. Responsibilities: Responsible for providing compliance support operations, ensuring that Coinbase maintains regulatory standards across various policies and programs. Provide on-call coverage and serve as an escalation point for hi-priority queues or complex investigations. Communicate with internal and external stakeholders in an effective, tactical, and empathetic manner. Work with customer advocacy to operationalize and standardize new and existing policies, processes and procedures. Proactively drive impactful changes across workflows, policies and tools by working with internal support teams, sales, client services and account management teams. Maintain a thorough understanding of metrics and dashboards to make informed, data-driven decisions. Set a high bar for support analysts within the organization by setting an example through performance and work ethic. Continuously add value through effective project management, ruthless prioritization and efficient execution. Requirements: Motivated by Coinbase's mission and creating a seamless support experience for our global customer base. Must work in a defined shift, as required by the business. Weekend support may be required. Minimum of 4 years of relevant experience in financial services, technology and/or customer support. Experience with compliance, payments, fraud, account access, trust and safety or other relevant operational domains. Experience with different channels of support, including voice, e-mail, social and/or chat. Fantastic communication skills in order to operate across multiple departments and stakeholders. Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization. Travel requirements up to 10% to Coinbase offices and vendor locations (depending on business need) Must be able to read, write and speak in English. Proficiency in one or more of the following languages: Dutch, French, German, Italian or another language. Preferred Qualifications: Advanced degree in business, finance or CX. Advanced understanding of Google apps, JIRA, Salesforce Service Cloud. Coinbase is committed to diversity in its workforce and is proud to be an equal opportunity employer. Coinbase does not make hiring or employment decisions on the basis of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Coinbase will also consider for employment qualified applicants with arrest and conviction records in a manner consistent with San Francisco's Fair Chance Ordinance and similar local laws. Privacy Notice and Consent for New Applicants The General Data Protection Regulation (GDPR) regulates the way that we manage the data of job applicants. During this early phase of the application process, CB Payments Ltd (CB Payments) will be gathering and processing personal information (your data) in order to assess your suitability for the role in which you have applied. If you are unsuccessful during any point of this process then we are legally required to keep your data on file, for a period of time. We will keep your data in order to comply with employment law obligations only and for no longer than obligated to do so. Under GDPR, we need your consent to process your application. With this form, we are providing you with notice on how your data will be processed as part of the application procedure. By signing this form, you are agreeing to our use and processing of your data as required. Data controller details CB Payments is a data controller, meaning that it determines the processes to be used when using your personal data. Our contact details are as follows: CB Payments Ltd (Coinbase) CB Payments Ltd 9th Floor 107 Cheapside, London, United Kingdom EC2V 6DN Email - myprivacy@coinbase.com Data protection principles In relation to your personal data, we will: ● process it fairly, lawfully and in a clear, transparent way; ● collect your data only for reasons that we have stated in this document; ● only use it in the way that we have told you about; ● ensure it is correct and up to date; ● keep your data for only as long as we need it; and ● process it in a way that ensures it will not be used for anything that you are not aware of or have consented to (as appropriate), lost or destroyed. Types of data we process We hold many types of data about you, including: ● your personal details including your name, address, date of birth, email address, phone numbers; ● biological sex; ● interview transcript/notes; and ● information contained within your CV including references, education history and employment history. How we collect your data From the start of this process we will begin to gather information about you. This includes the information you would normally include in a CV or a recruitment cover letter, or notes made by our Talent recruiting team during a recruitment interview. In some cases, we will collect data about you from third party employment agencies, this information will only be passed to us from the employment agency upon your consent. Personal data is kept in personnel files or within CB Payments HR third party business systems and IT systems. The access to these systems is limited to those job roles where it is essential to access your records. Why we process your data The law on data protection allows us to process your data for certain reasons only, the reasons relevant to you during this process are: ● in order to carry out legally required duties; ● in order for us to carry out our legitimate business interests; and ● to protect your interests. All processing carried out by us falls into one of the permitted reasons. Generally, we will rely on the first two reasons set out above to process your data. We need to collect your personal data to assess your suitability for the advertised role. We also need to collect your data to ensure we are complying with legal requirements such as: ● making reasonable adjustments for disabled employees; and ● tracking our fair employment process. Special categories of data Special categories of data include: ● health; ● sexual orientation; ● race; ● ethnic origin; and ● religion. We must process special categories of data in accordance with more stringent guidelines. Most commonly, we will process special categories of data when the following applies: ● you have given explicit consent to the processing; ● we must process the data in order to carry out our legal obligations; and ● you have already made the data public. We will use your special category data: ● for the purposes of equal opportunities monitoring (as is our legal obligation); and ● to determine reasonable adjustments (as is our legal obligation). We do not need your consent if we use special categories of personal data in order to carry out our legal obligations or exercise specific rights under employment law. However, we will ask for your consent to gather the information in the first place. You will have full control over your decision to give or withhold consent and there will be no consequences where consent is withheld, in the context of special data. Consent, once given, may be withdrawn at any time. There will be no consequences where consent is withdrawn. Protecting your data We are aware of the requirement to ensure your data is protected against accidental loss or disclosure, destruction and abuse. We have implemented GDPR compliant processes to guard against such. Where we share your data with third parties, we provide written instructions to them to ensure that your data is held securely and in line with GDPR requirements. Third parties must implement appropriate technical and organisational measures to ensure the security of your data. How long we keep your data for In line with data protection principles, we only keep your data for as long as we need it. If unsuccessful during the application process we will keep your personal details, interview notes and your CV details, is kept for 12 months or as long as is necessary to comply with applicable immigration law (whichever is shorter). Successful applicants will be provided with an employee privacy notice as part of the on-boarding process. Providing Consent CB Payments is committed to complying with the GDPR. You are entirely in control of your decision to give consent to our use of your data as requested in this form. You do not need to give consent. However, in order for CB Payments to assess your credentials you will need to supply consent in order for us to process your application. Withdrawing Consent You have the absolute unrestricted right to withdraw your consent at any time. We will stop processing the data for which you have withdrawn your consent. Please note however, we must keep some personal data in order to comply with employment regulation. Change in Purpose If the purpose of using the data for changes, we will seek new consent, setting out the new purpose. You can decline to give your consent, with no repercussions. Consent can again be withdrawn at any time once given. Making a complaint The supervisory authority in Ireland for data protection matters is the Data Protection Commission (DPC). If you think your data protection rights have been breached in any way by us, you are able to make a complaint to the DPC here: https://www.dataprotection.ie/ if you are located in Ireland, or to your local data protection authority. Data Protection Officer CB Payment's Data Protection Officer is Lydia Lavender. Contact details are: myprivacy@coinbase.com
Oct 25, 2018
Back To All Jobs Support Analyst - Payments Dublin, Ireland Coinbase is one of the America's fastest growing, most exciting startups. Having completed Series D funding in August 2017, we are in a unique position to develop new product lines, while continuing to scale our operations globally. Having opened offices in New York and London, we are now launching a Center of Excellence in Dublin that will centralize our European customer support function, helping ensure a world class customer experience. As a Customer Support Analyst, you'll join a high functioning team of passionate support professionals who know their performance is critical to Coinbase achieving its mission . At Coinbase we have a high hiring bar and we're determined to create a productive, progressive, inclusive place to work. Responsibilities: Responsible for providing compliance support operations, ensuring that Coinbase maintains regulatory standards across various policies and programs. Provide on-call coverage and serve as an escalation point for hi-priority queues or complex investigations. Communicate with internal and external stakeholders in an effective, tactical, and empathetic manner. Work with customer advocacy to operationalize and standardize new and existing policies, processes and procedures. Proactively drive impactful changes across workflows, policies and tools by working with internal support teams, sales, client services and account management teams. Maintain a thorough understanding of metrics and dashboards to make informed, data-driven decisions. Set a high bar for support analysts within the organization by setting an example through performance and work ethic. Continuously add value through effective project management, ruthless prioritization and efficient execution. Requirements: Motivated by Coinbase's mission and creating a seamless support experience for our global customer base. Must work in a defined shift, as required by the business. Weekend support may be required. Minimum of 4 years of relevant experience in financial services, technology and/or customer support. Experience with compliance, payments, fraud, account access, trust and safety or other relevant operational domains. Experience with different channels of support, including voice, e-mail, social and/or chat. Fantastic communication skills in order to operate across multiple departments and stakeholders. Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization. Travel requirements up to 10% to Coinbase offices and vendor locations (depending on business need) Must be able to read, write and speak in English. Proficiency in one or more of the following languages: Dutch, French, German, Italian or another language. Preferred Qualifications: Advanced degree in business, finance or CX. Advanced understanding of Google apps, JIRA, Salesforce Service Cloud. Coinbase is committed to diversity in its workforce and is proud to be an equal opportunity employer. Coinbase does not make hiring or employment decisions on the basis of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Coinbase will also consider for employment qualified applicants with arrest and conviction records in a manner consistent with San Francisco's Fair Chance Ordinance and similar local laws. Privacy Notice and Consent for New Applicants The General Data Protection Regulation (GDPR) regulates the way that we manage the data of job applicants. During this early phase of the application process, CB Payments Ltd (CB Payments) will be gathering and processing personal information (your data) in order to assess your suitability for the role in which you have applied. If you are unsuccessful during any point of this process then we are legally required to keep your data on file, for a period of time. We will keep your data in order to comply with employment law obligations only and for no longer than obligated to do so. Under GDPR, we need your consent to process your application. With this form, we are providing you with notice on how your data will be processed as part of the application procedure. By signing this form, you are agreeing to our use and processing of your data as required. Data controller details CB Payments is a data controller, meaning that it determines the processes to be used when using your personal data. Our contact details are as follows: CB Payments Ltd (Coinbase) CB Payments Ltd 9th Floor 107 Cheapside, London, United Kingdom EC2V 6DN Email - myprivacy@coinbase.com Data protection principles In relation to your personal data, we will: ● process it fairly, lawfully and in a clear, transparent way; ● collect your data only for reasons that we have stated in this document; ● only use it in the way that we have told you about; ● ensure it is correct and up to date; ● keep your data for only as long as we need it; and ● process it in a way that ensures it will not be used for anything that you are not aware of or have consented to (as appropriate), lost or destroyed. Types of data we process We hold many types of data about you, including: ● your personal details including your name, address, date of birth, email address, phone numbers; ● biological sex; ● interview transcript/notes; and ● information contained within your CV including references, education history and employment history. How we collect your data From the start of this process we will begin to gather information about you. This includes the information you would normally include in a CV or a recruitment cover letter, or notes made by our Talent recruiting team during a recruitment interview. In some cases, we will collect data about you from third party employment agencies, this information will only be passed to us from the employment agency upon your consent. Personal data is kept in personnel files or within CB Payments HR third party business systems and IT systems. The access to these systems is limited to those job roles where it is essential to access your records. Why we process your data The law on data protection allows us to process your data for certain reasons only, the reasons relevant to you during this process are: ● in order to carry out legally required duties; ● in order for us to carry out our legitimate business interests; and ● to protect your interests. All processing carried out by us falls into one of the permitted reasons. Generally, we will rely on the first two reasons set out above to process your data. We need to collect your personal data to assess your suitability for the advertised role. We also need to collect your data to ensure we are complying with legal requirements such as: ● making reasonable adjustments for disabled employees; and ● tracking our fair employment process. Special categories of data Special categories of data include: ● health; ● sexual orientation; ● race; ● ethnic origin; and ● religion. We must process special categories of data in accordance with more stringent guidelines. Most commonly, we will process special categories of data when the following applies: ● you have given explicit consent to the processing; ● we must process the data in order to carry out our legal obligations; and ● you have already made the data public. We will use your special category data: ● for the purposes of equal opportunities monitoring (as is our legal obligation); and ● to determine reasonable adjustments (as is our legal obligation). We do not need your consent if we use special categories of personal data in order to carry out our legal obligations or exercise specific rights under employment law. However, we will ask for your consent to gather the information in the first place. You will have full control over your decision to give or withhold consent and there will be no consequences where consent is withheld, in the context of special data. Consent, once given, may be withdrawn at any time. There will be no consequences where consent is withdrawn. Protecting your data We are aware of the requirement to ensure your data is protected against accidental loss or disclosure, destruction and abuse. We have implemented GDPR compliant processes to guard against such. Where we share your data with third parties, we provide written instructions to them to ensure that your data is held securely and in line with GDPR requirements. Third parties must implement appropriate technical and organisational measures to ensure the security of your data. How long we keep your data for In line with data protection principles, we only keep your data for as long as we need it. If unsuccessful during the application process we will keep your personal details, interview notes and your CV details, is kept for 12 months or as long as is necessary to comply with applicable immigration law (whichever is shorter). Successful applicants will be provided with an employee privacy notice as part of the on-boarding process. Providing Consent CB Payments is committed to complying with the GDPR. You are entirely in control of your decision to give consent to our use of your data as requested in this form. You do not need to give consent. However, in order for CB Payments to assess your credentials you will need to supply consent in order for us to process your application. Withdrawing Consent You have the absolute unrestricted right to withdraw your consent at any time. We will stop processing the data for which you have withdrawn your consent. Please note however, we must keep some personal data in order to comply with employment regulation. Change in Purpose If the purpose of using the data for changes, we will seek new consent, setting out the new purpose. You can decline to give your consent, with no repercussions. Consent can again be withdrawn at any time once given. Making a complaint The supervisory authority in Ireland for data protection matters is the Data Protection Commission (DPC). If you think your data protection rights have been breached in any way by us, you are able to make a complaint to the DPC here: https://www.dataprotection.ie/ if you are located in Ireland, or to your local data protection authority. Data Protection Officer CB Payment's Data Protection Officer is Lydia Lavender. Contact details are: myprivacy@coinbase.com
Back To All Jobs Systems Administrator (Salesforce) Dublin, Ireland Coinbase is one of the Bay Area's fastest growing, most exciting startups. Having completed Series D funding in August 2017, we are in a unique position to develop new product lines, while continuing to scale our operations globally. Having opened offices in Portland, New York and London, we are looking to double our headcount in 2018. If you have a positive, proactive, startup mentality, and are interested in joining a highly disruptive business on the forefront of the burgeoning cryptocurrency industry, I'd encourage you to apply today. As the Systems Administrator for Support Operations, you will be responsible to help support a suite of internal and external tools (namely Salesforce Service Cloud), help customize and configure according to business need, and streamline management into a cohesive software ecosystem. You will have the opportunity to be part of the ground team in shaping this strategy. Responsibilities: Administration of customer support tools (ie. salesforce, talkdesk, litmos) Manage users, security profiles, groups, queues, and other Salesforce.com customization/setup as necessary Develop strategy to help streamline role based access provisioning across all operations tools and systems Work with internal stakeholders to build out configuration requirements and manage SFDC enhancement projects to support business needs Develop and maintain 3rd party integrations to introduce new tooling solutions into our existing infrastructure Create scripts and workflows to support specific support projects or incidents. Experience defining business requirements and translating them into technical requirements in the form of Product and/or Functional Briefs Analytically focused and ability to be hands on to help build operational reporting that can be leveraged for business insights Work closely with engineering to build seamless and smart solutions Support internal team on how to effectively leverage tools to execute efficiently. Continuously add value through effective project management, ruthless prioritization and efficient execution. Requirements: Motivated by Coinbase's mission and creating a seamless support experience for our global customer base. Minimum of 3 years of relevant experience in systems administration, software development for customer support technology. Fantastic communication skills in order to operate across multiple departments and stakeholders. Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization. Must be able to read, write and speak in English. Coinbase is committed to diversity in its workforce and is proud to be an equal opportunity employer. Coinbase does not make hiring or employment decisions on the basis of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Coinbase will also consider for employment qualified applicants with arrest and conviction records in a manner consistent with San Francisco's Fair Chance Ordinance and similar local laws.
Oct 24, 2018
Back To All Jobs Systems Administrator (Salesforce) Dublin, Ireland Coinbase is one of the Bay Area's fastest growing, most exciting startups. Having completed Series D funding in August 2017, we are in a unique position to develop new product lines, while continuing to scale our operations globally. Having opened offices in Portland, New York and London, we are looking to double our headcount in 2018. If you have a positive, proactive, startup mentality, and are interested in joining a highly disruptive business on the forefront of the burgeoning cryptocurrency industry, I'd encourage you to apply today. As the Systems Administrator for Support Operations, you will be responsible to help support a suite of internal and external tools (namely Salesforce Service Cloud), help customize and configure according to business need, and streamline management into a cohesive software ecosystem. You will have the opportunity to be part of the ground team in shaping this strategy. Responsibilities: Administration of customer support tools (ie. salesforce, talkdesk, litmos) Manage users, security profiles, groups, queues, and other Salesforce.com customization/setup as necessary Develop strategy to help streamline role based access provisioning across all operations tools and systems Work with internal stakeholders to build out configuration requirements and manage SFDC enhancement projects to support business needs Develop and maintain 3rd party integrations to introduce new tooling solutions into our existing infrastructure Create scripts and workflows to support specific support projects or incidents. Experience defining business requirements and translating them into technical requirements in the form of Product and/or Functional Briefs Analytically focused and ability to be hands on to help build operational reporting that can be leveraged for business insights Work closely with engineering to build seamless and smart solutions Support internal team on how to effectively leverage tools to execute efficiently. Continuously add value through effective project management, ruthless prioritization and efficient execution. Requirements: Motivated by Coinbase's mission and creating a seamless support experience for our global customer base. Minimum of 3 years of relevant experience in systems administration, software development for customer support technology. Fantastic communication skills in order to operate across multiple departments and stakeholders. Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization. Must be able to read, write and speak in English. Coinbase is committed to diversity in its workforce and is proud to be an equal opportunity employer. Coinbase does not make hiring or employment decisions on the basis of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Coinbase will also consider for employment qualified applicants with arrest and conviction records in a manner consistent with San Francisco's Fair Chance Ordinance and similar local laws.
