Coinbase has built the world's leading compliant cryptocurrency platform serving over 30 million accounts in more than 50 countries. With the success of our flagship product, Coinbase Consumer, and our vocal advocacy for blockchain technology, we have played a major part in mainstream awareness and adoption of cryptocurrency. We are now proud to offer an entire suite of products that make accessing cryptocurrencies easy and secure, in addition to new products that operate at the frontiers of crypto and blockchain. As a Customer Support Analyst, you'll join a high functioning team of passionate support professionals who know their performance is critical to Coinbase achieving its mission. At Coinbase we have a high hiring bar and we're determined to create a productive, progressive, inclusive place to work. If you're looking to work for a mission driven, employee first organization, please apply today. Responsibilities Responsible for providing support for the Coinbase Consumer Operations program and supporting Coinbase customers by investigating, troubleshooting and resolving cases across multiple channels. Communicate with internal and external stakeholders in an effective, tactical, and empathetic manner. Work with customer advocacy to operationalize and standardize new and existing policies, processes and procedures. Proactively drive impactful changes across workflows, policies and tools by working with internal support teams, Trust, Identity and Fraud. Maintain a thorough understanding of metrics and dashboards to make informed, data-driven decisions. Set a high bar for support analysts within the organization by setting an example through performance and work ethic. Continuously add value through effective project management, ruthless prioritization and efficient execution. Maintain an investigative mindset to help address critical customer issues while building operational processes to develop and maintain our program at scale. Experience with industry standards and developments in the areas of Trust & Fraud is a plus. Requirements Motivated by Coinbase's mission and creating a seamless support experience for our global customer base. Must work in a defined shift, as required by the business. Minimum of 3 years of relevant experience in financial services, technology and/or customer support. Experience with compliance, payments, fraud, account access, trust and safety or other relevant operational domains. Experience with different channels of support, including voice, e-mail, social and/or chat. Fantastic communication skills in order to operate globally across multiple departments and stakeholders. Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization. Travel requirements up to 10% to Coinbase offices and vendor locations (depending on business need) Must be able to read, write and speak in English. Preferred Qualifications Experience in project management, analytics and/or vendor management. Advanced degree in business, finance or CX. Advanced understanding of Google apps, JIRA, Salesforce Service Cloud. Experience working with and partnering with external outsource business partners. Proficiency in one or more of the following languages: Spanish, Dutch, French, German, Italian, Spanish or another language. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Employee Privacy Notice Coinbase Ireland Limited (" Coinbase ") is aware of its obligations under local data protection law and the General Data Protection Regulation (" GDPR ") and is committed to protecting your privacy and processing your data securely and transparently. This privacy notice sets out, in line with the GDPR, the types of data that we have about you as an employee, worked or contractor of Coinbase. It also sets out how we use that information, how long we keep it, and other relevant information about your data. This notice applies to current and former employees, temporary workers, and contractors. Data controller details Coinbase is a data controller of your personal data, meaning that it determines how your personal data is processed and for what purpose. Our contact details are as follows: Coinbase Ireland Limited 70 Sir John Rogerson's Quay, Grand Canal Dock, Dublin 2 Ireland Email - myprivacy@coinbase.com Data protection principles In relation to your personal data, we will: process it fairly, lawfully, and in a clear, transparent way; collect your data only for reasons that we find proper for the course of your employment in ways that have been explained to you; only use it in the way that we have explained to you; ensure it is correct and up to date; keep your data for only as long as we need it; process it only in ways that are consistent with this privacy notice and with an appropriate lawful basis for processing; and protect your data from loss and destruction Further details on how we satisfy each of these principles are contained in this notice. What personal data do we collect, use, or process? The types of personal data we may collect, use, or process about you will depend upon the nature of your position and role within Coinbase. This data includes the following: full name (including title); age and/or date of birth; personal and work contact details including telephone numbers (landline, fax number and/or mobile) and email addresses; current residential address (including postal address) gender; ethnicity, race, or any other diversity information that you voluntarily provide to us; marital status and dependents; next of kin and emergency contact information; medical information; nationality; identification documentation details (e.g. passport or national ID card number) and copies of such documents; PPS Number or other equivalent state or tax ID number; bank account details, payroll records, and tax status information; records of cryptocurrency holdings; salary, annual leave, pension, and benefits information; location of employment or workplace; recruitment information (including copies of right to work documentation, references, and other information included in a CV or cover letter or as part of the application process); employment records (including start date, job titles, work history, working hours, training records, and professional memberships); compensation history; performance information; public social media information; disciplinary and grievance information; CCTV footage and other information obtained through electronic means such as swipe card records; information about your use of information and communications systems; photographs; results and outcomes from historic and ongoing background checks (including criminal record checks and credit history records and reports); and shareholding/proprietorship in relevant companies/businesses. How we collect your data We collect data about you in a variety of ways. In most cases, we begin collecting data from you directly during the recruitment phase when you apply for a job or where we recruit you directly. This includes the information you would normally include in a CV or a recruitment cover letter, or notes made by our recruiting team during a recruitment interview. We collect more information when you complete forms at the start of your employment, for example, your bank and next of kin details. We may collect other details directly from you in the form of official documentation such as your driving licence, passport, or other evidence of your right to work. In some cases, we will collect data about you from third parties, such as employment agencies, former employers when gathering references, or credit reference agencies. Personal data is kept in personnel files or within Coinbase's People Ops Dropbox and IT systems. The access to these systems is limited to those job roles where it is essential to access your records. Why we process your data and how we use it The law on data protection allows us to process your data for certain reasons only: in order to perform the employment contract that we are party to; to carry out legally required duties; to allow us to carry out our legitimate business interests, which are to effectively manage our employees, manage our business on a day-to-day basis and to assess the performance of our business; to protect your interests; or in certain very limited circumstances, with your consent. All the processing carried out by us falls into one of the permitted reasons. Generally, we will rely on the first three reasons set out above to process your data. For example, we need to collect your personal data to: carry out the employment contract that we have entered with you; or ensure you are paid. We also need to collect your data to ensure we are complying with legal requirements such as: ensuring tax, PRSI and USC is paid; carrying out checks in relation to your right to work in Ireland or the EU; or making reasonable adjustments for disabled employees. We also collect data so that we can carry out activities which are in the legitimate interests of Coinbase. We have set these out below: making decisions about who to offer initial employment to, and subsequent internal appointments, promotions etc.; making decisions about salary and other benefits; maintaining comprehensive up to date personnel records about you to ensure, amongst other things, effective correspondence can be achieved and appropriate contact points in the event of an emergency are maintained; effectively monitoring both your conduct and your performance and to undertake procedures regarding both of these if the need arises; offering a method of recourse for you against decisions made about you; assessing training needs; implementing an effective sickness leave management system including monitoring the amount of leave and subsequent actions to be taken, including the making of reasonable adjustments; gaining expert medical opinion when making decisions about your fitness for work; managing statutory leave and pay systems such as maternity leave and pay etc.; evaluating changes to the company to improve employee experiences, based on employee engagement surveys, facilitated discussions, or other voluntary inputs; business planning and restructuring exercises; dealing with legal claims made against us; preventing fraud; and ensuring our administrative and IT systems are secure and robust against unauthorised access. Special categories of data Special categories of data relate to: health; sexual orientation or sex life; racial or ethnic origin; political opinions; religious or philosophical beliefs; trade union membership genetic and biometric data (voice recognition and fingerprints are both examples of biometric data). We must process special categories of data in accordance with more stringent guidelines. We will process special categories of data when one of the following reasons applies: Where we are carrying out an assessment of your working capacity and that assessment is carried out in appropriately confidential circumstances; the processing is necessary for the purposes of performing our rights or obligations under employment or social welfare law; we must process the data to carry out our legal obligations; or we must process data for reasons of substantial public interest. We will use your special category data: to comply with our own legal obligations; to investigate claims of discrimination or harassment (as is our legal obligation); in our sickness absence management procedures; to determine reasonable adjustments (as is our legal obligation). If none of the grounds above applies we may ask for your consent to allow us to process such data. If this occurs, you will be made fully aware of the reasons for the processing. As with all cases of seeking consent from you, you will have full control over your decision to give or withhold consent and there will be no consequences where consent is withheld. Consent, once given, may be withdrawn at any time. There will be no consequences where consent is withdrawn. Criminal conviction data We conduct background checks on all of our candidates once an offer of employment has been accepted. We will only collect criminal conviction data as part of a background check where local law permits us to do so. Where are permitted to do so by local law, we use criminal conviction data in the following ways: To meet candidate suitability criteria; and For purposes of equal opportunities monitoring. We process this data because of our legal obligation to ensure that you are fit and proper for the role you have applied for and our obligation to monitor the background circumstances of our staff. We will rely on a lawful basis permitted by local law before gathering and processing this sort of information. If you do not provide your data to us It is voluntary for you to provide us with your personal data. However, if you fail to provide certain data when requested, we may not be able to perform the employment contract, contract for services, or other relevant contract we have entered into with you (such as paying you or providing a benefit) or we may be prevented from complying with our legal obligations (such as to ensure the health and safety of our workers). Sharing your data Your data will be shared with colleagues within Coinbase where it is necessary for them to undertake their duties. This includes, for example, your manager for their management of you, and the People Ops department for maintaining personnel records. We may share your personal data with the other Coinbase Group entities identified in this policy as may be necessary to administer our working relationship with you or operate our business. We may also disclose your personal data for the purposes described previously to: other organisations or individuals who assist us in providing services to us or administering our working relationship with you (for example, payroll, pension administration, benefits provision and administration and IT administration); your nominated representatives; professional service providers and advisors who perform functions on our behalf, such as lawyers; medical service providers including medical and rehabilitation practitioners for assessing insurance claims; actual or potential purchasers or investors in Coinbase; and government, regulatory authorities and other organisations (such as the police or other law enforcement agents) as required or authorised by law or other regulatory requirements in jurisdictions in which we operate. We may also disclose your personal data to third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets in circumstances which may require the use or transfer of such personal data. This may also include, without limitation, in connection with any bankruptcy or insolvency event. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Privacy Notice. We share your data with third parties to obtain and process essential information required for your employment, including: references as part of the recruitment process; credit and criminal background checks; payroll processing; pension contributions; tax obligations; and providing security credentials for your internal user account. Overseas disclosures Some of your personal data may be disclosed, transferred, stored, processed or used overseas by us, or by third party service providers for the purposes described in above. This may happen if: our offices or related entities are overseas as is the case with our sister company, Coinbase Inc.; we outsource certain activities overseas; transactions, information, services or products have an overseas connection; or our computer systems including IT servers are located overseas. In particular, your personal data may be disclosed as outlined above to persons in Australia, Hong Kong, the European Economic Area, the United Kingdom, Singapore, Malaysia, the U.S.A and/or such other countries in which: (i) those parties or their, or our, computer systems may be located from time to time, or (ii) any member of the Coinbase Group becomes licensed or establishes a place of business, in each case where it may be used for the purposes described in this Privacy Notice. Where we transfer data to jurisdictions outside of the EEA, we will do so in accordance with applicable privacy law. Some of the jurisdictions which we transfer personal data to may not be regarded as having an adequate level of protection of data. In these cases, we will ensure that additional steps are taken in order to legitimise the transfer. For example, we may enter into European Commission approved model contract clauses with entities outside in the US in order to legitimise the transfer of personal data to that jurisdiction. For more information on international transfers (and the mechanisms that we have in place to ensure that they are done in a way that protects your privacy rights) please contact: myprivacy@coinbase.com . Other uses and disclosures We may collect, use and disclose your personal data for other purposes not listed in this Privacy Notice. If we do so, we will make it known to you at the time we collect, use or disclose your personal data. Protecting your data We are aware of the requirement to ensure your data is protected against accidental loss or disclosure, destruction, and abuse. We have implemented processes to guard against such. These policies and procedures are covered in the Information Security Program Data Security Policy, and Access Control Policy. Where we share your data with third parties, we provide written instructions to them to ensure that your data is held securely and in line with GDPR requirements. Third parties must implement appropriate technical and organisational measures to ensure the security of your data. How long we keep your data In line with data protection principles, we only keep your data for as long as we need it, which will be at least for the duration of your employment with us plus an additional time period to account for local law relating to the statute of limitations. Local law also requires us to keep certain categories of data for longer than others. Retention periods can vary depending on why we need your data, as set out below. Coinbase may update this policy from time to time. Settled Workers in Ireland Personal details and job performance (as previously described), 6 years after employee end of contract. Education and interview notes, 6 months (industry standard is 12 months for unsuccessful candidates and 6 years after employee end of contract). Sick leave, 3 years after occurrence. If it relates to a health and safety issue, 10 years from the date of occurrence. Wage/salary records, 6 years after employee end of contract. Pension records, 12 years. CCTV records, 6 months. Criminal disclosure, 6 years. Migrant Workers In addition to the records stated above for settled workers in Ireland, Coinbase will retain the following records in relation to migrant workers for 6 years after the end of the employee's contract. Copy of passport is not to be retained; however, the passport number is retained within the employee file. Copy of Employment permit. These records shall be retained for whichever is the shorter period of either: one year from the date Coinbase ended sponsorship of the migrant; or if the migrant is no longer sponsored by Coinbase, the point at which a compliance officer has examined and approved the migrant. Automated decision making No decision which has a significant impact on you will be made about you solely on the basis of automated decision making (where a decision is taken about you using an electronic system without human involvement). Your rights in relation to your data The law on data protection gives you certain rights in relation to the data we hold on you. These are: right to be informed. This means that we must tell you how we use your data, and this is the purpose of this privacy notice. right of access . You have the right to access the data that we hold on you. To do so, you should make a subject access request. You can read more about this in our Subject Access Request policy which is available from People Ops. the right for any inaccuracies to be corrected . If any data that we hold about you is incomplete or inaccurate, you can ask us to update our records. the right to have information deleted . If you would like us to stop processing your data, you have the right to ask us to delete it from our systems where you believe there is no reason for us to continue processing it. the right to restrict the processing of the data. For example, if you believe the data we hold is incorrect, we will stop processing the data (whilst still holding it) until we have ensured that the data is correct. the right to portability . You may transfer the data that we hold on you for your own purposes. the right to object to the inclusion of any information. You have the right to object to the way we use your data where we are using it for our legitimate interests. In the very limited circumstances where we rely on your consent to process your personal data (rather than one of the other grounds set out in this policy), you have the unrestricted right to withdraw that consent at any time. Withdrawing your consent means that we will stop processing the data that you had previously given us. There will be no consequences for withdrawing your consent. However, in some cases, we may continue to use the data where so permitted by having a legitimate reason for doing so. If you wish to exercise any of the rights explained above, please contact People Ops or the company's data protection lead (details below). Making a complaint The supervisory authority in Ireland for data protection matters is the Data Protection Commission (" DPC "). If you think your data protection rights have been breached in any way by us, you are able to make a complaint to the DPC. You may lodge a complaint by emailing info@dataprotection.ie or writing to the following address: Data Protection Commission, Canal House, Station Road, Portarlington, R32 AP23 Co. Laois. You can visit the website of the Data Protection Commission at www.dataprotection.ie for more details. Data Protection Lead The Company's Data Protection Lead is Lydia Lavender. Contact details are: myprivacy@coinbase.com
Jun 28, 2019
Coinbase has built the world's leading compliant cryptocurrency platform serving over 30 million accounts in more than 50 countries. With the success of our flagship product, Coinbase Consumer, and our vocal advocacy for blockchain technology, we have played a major part in mainstream awareness and adoption of cryptocurrency. We are now proud to offer an entire suite of products that make accessing cryptocurrencies easy and secure, in addition to new products that operate at the frontiers of crypto and blockchain. As a Customer Support Analyst, you'll join a high functioning team of passionate support professionals who know their performance is critical to Coinbase achieving its mission. At Coinbase we have a high hiring bar and we're determined to create a productive, progressive, inclusive place to work. If you're looking to work for a mission driven, employee first organization, please apply today. Responsibilities Responsible for providing support for the Coinbase Consumer Operations program and supporting Coinbase customers by investigating, troubleshooting and resolving cases across multiple channels. Communicate with internal and external stakeholders in an effective, tactical, and empathetic manner. Work with customer advocacy to operationalize and standardize new and existing policies, processes and procedures. Proactively drive impactful changes across workflows, policies and tools by working with internal support teams, Trust, Identity and Fraud. Maintain a thorough understanding of metrics and dashboards to make informed, data-driven decisions. Set a high bar for support analysts within the organization by setting an example through performance and work ethic. Continuously add value through effective project management, ruthless prioritization and efficient execution. Maintain an investigative mindset to help address critical customer issues while building operational processes to develop and maintain our program at scale. Experience with industry standards and developments in the areas of Trust & Fraud is a plus. Requirements Motivated by Coinbase's mission and creating a seamless support experience for our global customer base. Must work in a defined shift, as required by the business. Minimum of 3 years of relevant experience in financial services, technology and/or customer support. Experience with compliance, payments, fraud, account access, trust and safety or other relevant operational domains. Experience with different channels of support, including voice, e-mail, social and/or chat. Fantastic communication skills in order to operate globally across multiple departments and stakeholders. Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization. Travel requirements up to 10% to Coinbase offices and vendor locations (depending on business need) Must be able to read, write and speak in English. Preferred Qualifications Experience in project management, analytics and/or vendor management. Advanced degree in business, finance or CX. Advanced understanding of Google apps, JIRA, Salesforce Service Cloud. Experience working with and partnering with external outsource business partners. Proficiency in one or more of the following languages: Spanish, Dutch, French, German, Italian, Spanish or another language. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Employee Privacy Notice Coinbase Ireland Limited (" Coinbase ") is aware of its obligations under local data protection law and the General Data Protection Regulation (" GDPR ") and is committed to protecting your privacy and processing your data securely and transparently. This privacy notice sets out, in line with the GDPR, the types of data that we have about you as an employee, worked or contractor of Coinbase. It also sets out how we use that information, how long we keep it, and other relevant information about your data. This notice applies to current and former employees, temporary workers, and contractors. Data controller details Coinbase is a data controller of your personal data, meaning that it determines how your personal data is processed and for what purpose. Our contact details are as follows: Coinbase Ireland Limited 70 Sir John Rogerson's Quay, Grand Canal Dock, Dublin 2 Ireland Email - myprivacy@coinbase.com Data protection principles In relation to your personal data, we will: process it fairly, lawfully, and in a clear, transparent way; collect your data only for reasons that we find proper for the course of your employment in ways that have been explained to you; only use it in the way that we have explained to you; ensure it is correct and up to date; keep your data for only as long as we need it; process it only in ways that are consistent with this privacy notice and with an appropriate lawful basis for processing; and protect your data from loss and destruction Further details on how we satisfy each of these principles are contained in this notice. What personal data do we collect, use, or process? The types of personal data we may collect, use, or process about you will depend upon the nature of your position and role within Coinbase. This data includes the following: full name (including title); age and/or date of birth; personal and work contact details including telephone numbers (landline, fax number and/or mobile) and email addresses; current residential address (including postal address) gender; ethnicity, race, or any other diversity information that you voluntarily provide to us; marital status and dependents; next of kin and emergency contact information; medical information; nationality; identification documentation details (e.g. passport or national ID card number) and copies of such documents; PPS Number or other equivalent state or tax ID number; bank account details, payroll records, and tax status information; records of cryptocurrency holdings; salary, annual leave, pension, and benefits information; location of employment or workplace; recruitment information (including copies of right to work documentation, references, and other information included in a CV or cover letter or as part of the application process); employment records (including start date, job titles, work history, working hours, training records, and professional memberships); compensation history; performance information; public social media information; disciplinary and grievance information; CCTV footage and other information obtained through electronic means such as swipe card records; information about your use of information and communications systems; photographs; results and outcomes from historic and ongoing background checks (including criminal record checks and credit history records and reports); and shareholding/proprietorship in relevant companies/businesses. How we collect your data We collect data about you in a variety of ways. In most cases, we begin collecting data from you directly during the recruitment phase when you apply for a job or where we recruit you directly. This includes the information you would normally include in a CV or a recruitment cover letter, or notes made by our recruiting team during a recruitment interview. We collect more information when you complete forms at the start of your employment, for example, your bank and next of kin details. We may collect other details directly from you in the form of official documentation such as your driving licence, passport, or other evidence of your right to work. In some cases, we will collect data about you from third parties, such as employment agencies, former employers when gathering references, or credit reference agencies. Personal data is kept in personnel files or within Coinbase's People Ops Dropbox and IT systems. The access to these systems is limited to those job roles where it is essential to access your records. Why we process your data and how we use it The law on data protection allows us to process your data for certain reasons only: in order to perform the employment contract that we are party to; to carry out legally required duties; to allow us to carry out our legitimate business interests, which are to effectively manage our employees, manage our business on a day-to-day basis and to assess the performance of our business; to protect your interests; or in certain very limited circumstances, with your consent. All the processing carried out by us falls into one of the permitted reasons. Generally, we will rely on the first three reasons set out above to process your data. For example, we need to collect your personal data to: carry out the employment contract that we have entered with you; or ensure you are paid. We also need to collect your data to ensure we are complying with legal requirements such as: ensuring tax, PRSI and USC is paid; carrying out checks in relation to your right to work in Ireland or the EU; or making reasonable adjustments for disabled employees. We also collect data so that we can carry out activities which are in the legitimate interests of Coinbase. We have set these out below: making decisions about who to offer initial employment to, and subsequent internal appointments, promotions etc.; making decisions about salary and other benefits; maintaining comprehensive up to date personnel records about you to ensure, amongst other things, effective correspondence can be achieved and appropriate contact points in the event of an emergency are maintained; effectively monitoring both your conduct and your performance and to undertake procedures regarding both of these if the need arises; offering a method of recourse for you against decisions made about you; assessing training needs; implementing an effective sickness leave management system including monitoring the amount of leave and subsequent actions to be taken, including the making of reasonable adjustments; gaining expert medical opinion when making decisions about your fitness for work; managing statutory leave and pay systems such as maternity leave and pay etc.; evaluating changes to the company to improve employee experiences, based on employee engagement surveys, facilitated discussions, or other voluntary inputs; business planning and restructuring exercises; dealing with legal claims made against us; preventing fraud; and ensuring our administrative and IT systems are secure and robust against unauthorised access. Special categories of data Special categories of data relate to: health; sexual orientation or sex life; racial or ethnic origin; political opinions; religious or philosophical beliefs; trade union membership genetic and biometric data (voice recognition and fingerprints are both examples of biometric data). We must process special categories of data in accordance with more stringent guidelines. We will process special categories of data when one of the following reasons applies: Where we are carrying out an assessment of your working capacity and that assessment is carried out in appropriately confidential circumstances; the processing is necessary for the purposes of performing our rights or obligations under employment or social welfare law; we must process the data to carry out our legal obligations; or we must process data for reasons of substantial public interest. We will use your special category data: to comply with our own legal obligations; to investigate claims of discrimination or harassment (as is our legal obligation); in our sickness absence management procedures; to determine reasonable adjustments (as is our legal obligation). If none of the grounds above applies we may ask for your consent to allow us to process such data. If this occurs, you will be made fully aware of the reasons for the processing. As with all cases of seeking consent from you, you will have full control over your decision to give or withhold consent and there will be no consequences where consent is withheld. Consent, once given, may be withdrawn at any time. There will be no consequences where consent is withdrawn. Criminal conviction data We conduct background checks on all of our candidates once an offer of employment has been accepted. We will only collect criminal conviction data as part of a background check where local law permits us to do so. Where are permitted to do so by local law, we use criminal conviction data in the following ways: To meet candidate suitability criteria; and For purposes of equal opportunities monitoring. We process this data because of our legal obligation to ensure that you are fit and proper for the role you have applied for and our obligation to monitor the background circumstances of our staff. We will rely on a lawful basis permitted by local law before gathering and processing this sort of information. If you do not provide your data to us It is voluntary for you to provide us with your personal data. However, if you fail to provide certain data when requested, we may not be able to perform the employment contract, contract for services, or other relevant contract we have entered into with you (such as paying you or providing a benefit) or we may be prevented from complying with our legal obligations (such as to ensure the health and safety of our workers). Sharing your data Your data will be shared with colleagues within Coinbase where it is necessary for them to undertake their duties. This includes, for example, your manager for their management of you, and the People Ops department for maintaining personnel records. We may share your personal data with the other Coinbase Group entities identified in this policy as may be necessary to administer our working relationship with you or operate our business. We may also disclose your personal data for the purposes described previously to: other organisations or individuals who assist us in providing services to us or administering our working relationship with you (for example, payroll, pension administration, benefits provision and administration and IT administration); your nominated representatives; professional service providers and advisors who perform functions on our behalf, such as lawyers; medical service providers including medical and rehabilitation practitioners for assessing insurance claims; actual or potential purchasers or investors in Coinbase; and government, regulatory authorities and other organisations (such as the police or other law enforcement agents) as required or authorised by law or other regulatory requirements in jurisdictions in which we operate. We may also disclose your personal data to third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets in circumstances which may require the use or transfer of such personal data. This may also include, without limitation, in connection with any bankruptcy or insolvency event. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Privacy Notice. We share your data with third parties to obtain and process essential information required for your employment, including: references as part of the recruitment process; credit and criminal background checks; payroll processing; pension contributions; tax obligations; and providing security credentials for your internal user account. Overseas disclosures Some of your personal data may be disclosed, transferred, stored, processed or used overseas by us, or by third party service providers for the purposes described in above. This may happen if: our offices or related entities are overseas as is the case with our sister company, Coinbase Inc.; we outsource certain activities overseas; transactions, information, services or products have an overseas connection; or our computer systems including IT servers are located overseas. In particular, your personal data may be disclosed as outlined above to persons in Australia, Hong Kong, the European Economic Area, the United Kingdom, Singapore, Malaysia, the U.S.A and/or such other countries in which: (i) those parties or their, or our, computer systems may be located from time to time, or (ii) any member of the Coinbase Group becomes licensed or establishes a place of business, in each case where it may be used for the purposes described in this Privacy Notice. Where we transfer data to jurisdictions outside of the EEA, we will do so in accordance with applicable privacy law. Some of the jurisdictions which we transfer personal data to may not be regarded as having an adequate level of protection of data. In these cases, we will ensure that additional steps are taken in order to legitimise the transfer. For example, we may enter into European Commission approved model contract clauses with entities outside in the US in order to legitimise the transfer of personal data to that jurisdiction. For more information on international transfers (and the mechanisms that we have in place to ensure that they are done in a way that protects your privacy rights) please contact: myprivacy@coinbase.com . Other uses and disclosures We may collect, use and disclose your personal data for other purposes not listed in this Privacy Notice. If we do so, we will make it known to you at the time we collect, use or disclose your personal data. Protecting your data We are aware of the requirement to ensure your data is protected against accidental loss or disclosure, destruction, and abuse. We have implemented processes to guard against such. These policies and procedures are covered in the Information Security Program Data Security Policy, and Access Control Policy. Where we share your data with third parties, we provide written instructions to them to ensure that your data is held securely and in line with GDPR requirements. Third parties must implement appropriate technical and organisational measures to ensure the security of your data. How long we keep your data In line with data protection principles, we only keep your data for as long as we need it, which will be at least for the duration of your employment with us plus an additional time period to account for local law relating to the statute of limitations. Local law also requires us to keep certain categories of data for longer than others. Retention periods can vary depending on why we need your data, as set out below. Coinbase may update this policy from time to time. Settled Workers in Ireland Personal details and job performance (as previously described), 6 years after employee end of contract. Education and interview notes, 6 months (industry standard is 12 months for unsuccessful candidates and 6 years after employee end of contract). Sick leave, 3 years after occurrence. If it relates to a health and safety issue, 10 years from the date of occurrence. Wage/salary records, 6 years after employee end of contract. Pension records, 12 years. CCTV records, 6 months. Criminal disclosure, 6 years. Migrant Workers In addition to the records stated above for settled workers in Ireland, Coinbase will retain the following records in relation to migrant workers for 6 years after the end of the employee's contract. Copy of passport is not to be retained; however, the passport number is retained within the employee file. Copy of Employment permit. These records shall be retained for whichever is the shorter period of either: one year from the date Coinbase ended sponsorship of the migrant; or if the migrant is no longer sponsored by Coinbase, the point at which a compliance officer has examined and approved the migrant. Automated decision making No decision which has a significant impact on you will be made about you solely on the basis of automated decision making (where a decision is taken about you using an electronic system without human involvement). Your rights in relation to your data The law on data protection gives you certain rights in relation to the data we hold on you. These are: right to be informed. This means that we must tell you how we use your data, and this is the purpose of this privacy notice. right of access . You have the right to access the data that we hold on you. To do so, you should make a subject access request. You can read more about this in our Subject Access Request policy which is available from People Ops. the right for any inaccuracies to be corrected . If any data that we hold about you is incomplete or inaccurate, you can ask us to update our records. the right to have information deleted . If you would like us to stop processing your data, you have the right to ask us to delete it from our systems where you believe there is no reason for us to continue processing it. the right to restrict the processing of the data. For example, if you believe the data we hold is incorrect, we will stop processing the data (whilst still holding it) until we have ensured that the data is correct. the right to portability . You may transfer the data that we hold on you for your own purposes. the right to object to the inclusion of any information. You have the right to object to the way we use your data where we are using it for our legitimate interests. In the very limited circumstances where we rely on your consent to process your personal data (rather than one of the other grounds set out in this policy), you have the unrestricted right to withdraw that consent at any time. Withdrawing your consent means that we will stop processing the data that you had previously given us. There will be no consequences for withdrawing your consent. However, in some cases, we may continue to use the data where so permitted by having a legitimate reason for doing so. If you wish to exercise any of the rights explained above, please contact People Ops or the company's data protection lead (details below). Making a complaint The supervisory authority in Ireland for data protection matters is the Data Protection Commission (" DPC "). If you think your data protection rights have been breached in any way by us, you are able to make a complaint to the DPC. You may lodge a complaint by emailing info@dataprotection.ie or writing to the following address: Data Protection Commission, Canal House, Station Road, Portarlington, R32 AP23 Co. Laois. You can visit the website of the Data Protection Commission at www.dataprotection.ie for more details. Data Protection Lead The Company's Data Protection Lead is Lydia Lavender. Contact details are: myprivacy@coinbase.com
Coinbase has built the world's leading compliant cryptocurrency platform serving over 30 million accounts in more than 50 countries. With the success of our flagship product, Coinbase Consumer, and our vocal advocacy for blockchain technology, we have played a major part in mainstream awareness and adoption of cryptocurrency. We are now proud to offer an entire suite of products that make accessing cryptocurrencies easy and secure, in addition to new products that operate at the frontiers of crypto and blockchain. As a Customer Support Analyst, you'll join a high functioning team of passionate support professionals who know their performance is critical to Coinbase achieving its mission. At Coinbase we have a high hiring bar and we're determined to create a productive, progressive, inclusive place to work. If you're looking to work for a mission driven, employee first organization, please apply today. What you'll be doing: Responsible for providing support for the Coinbase Compliance Operations program and ensuring that Coinbase maintains regulatory standards across various policies and programs. Provide support to our global clients through email support channel. Communicate with internal and external stakeholders in an effective, tactical, and empathetic manner. Work with customer advocacy to operationalize and standardize new and existing policies, processes and procedures. Proactively drive impactful changes across workflows, policies and tools by working with internal support teams, Compliance and Legal. Maintain a thorough understanding of metrics and dashboards to make informed, data-driven decisions. Set a high bar for support analysts within the organization by setting an example through performance and work ethic. Continuously add value through effective project management, ruthless prioritization and efficient execution. Maintain an investigative mindset to help address critical compliance issues while building operational processes to develop and maintain our program at scale. Experience with industry standards and developments in the areas of KYC and BSA/AML is a plus. What we look for in you: Motivated by Coinbase's mission and creating a seamless support experience for our global customer base. Must work in a defined shift, as required by the business. Minimum of 4 years of relevant experience in financial services, technology and/or customer support. Experience with compliance, payments, fraud, account access, trust and safety or other relevant operational domains. Experience with different channels of support, including voice, e-mail, social and/or chat. Fantastic communication skills in order to operate globally across multiple departments and stakeholders. Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization. Travel requirements up to 10% to Coinbase offices and vendor locations (depending on business need) Must be able to read, write and speak in English. Proficiency in one or more of the following languages: Spanish, Dutch, French, German, Italian, Spanish or another language. Nice to haves: Experience in project management, analytics and/or vendor management. Advanced degree in business, finance or CX. Advanced understanding of Google apps, JIRA, Salesforce Service Cloud. Experience working with and partnering with external outsource business partners. Privacy Notice and Consent for New Applicants The General Data Protection Regulation (GDPR) regulates the way that we manage the data of job applicants. During this early phase of the application process, Coinbase Ireland Limited will be gathering and processing personal information (your data) in order to assess your suitability for the role in which you have applied. If you are unsuccessful during any point of this process then we are legally required to keep your data on file, for a period of time. We will keep your data in order to comply with employment law obligations only and for no longer than obligated to do so. Under GDPR, we need your consent to process your application. With this form, we are providing you with notice on how your data will be processed as part of the application procedure. By signing this form, you are agreeing to our use and processing of your data as required. Data controller details Coinbase Ireland Limited is a data controller, meaning that it determines the processes to be used when using your personal data. Our contact details are as follows: Coinbase Ireland Limited 70 Sir John Rogerson's Quay, Dublin 2, D02 R296, Ireland Email - myprivacy@coinbase.com Data protection principles In relation to your personal data, we will: • process it fairly, lawfully and in a clear, transparent way; • collect your data only for reasons that we have stated in this document; • only use it in the way that we have told you about; • ensure it is correct and up to date; • keep your data for only as long as we need it; and • process it in a way that ensures it will not be used for anything that you are not aware of or have consented to (as appropriate), lost or destroyed. Types of data we process We hold many types of data about you, including: • your personal details including your name, address, date of birth, email address, phone numbers; • biological sex; • interview transcript/notes; and • information contained within your CV including references, education history and employment history. How we collect your data From the start of this process we will begin to gather information about you. This includes the information you would normally include in a CV or a recruitment cover letter, or notes made by our Talent recruiting team during a recruitment interview. In some cases, we will collect data about you from third party employment agencies, this information will only be passed to us from the employment agency upon your consent. Personal data is kept in personnel files or within Coinbase Ireland Limited HR third party business systems and IT systems. The access to these systems is limited to those job roles where it is essential to access your records. Why we process your data The law on data protection allows us to process your data for certain reasons only, the reasons relevant to you during this process are: • in order to carry out legally required duties; • in order for us to carry out our legitimate business interests; and • to protect your interests. All processing carried out by us falls into one of the permitted reasons. Generally, we will rely on the first two reasons set out above to process your data. We need to collect your personal data to assess your suitability for the advertised role. We also need to collect your data to ensure we are complying with legal requirements such as: • making reasonable adjustments for disabled employees; and • tracking our fair employment process. Special categories of data Special categories of data include: • health; • sexual orientation; • race; • ethnic origin; and • religion. We must process special categories of data in accordance with more stringent guidelines. Most commonly, we will process special categories of data when the following applies: • you have given explicit consent to the processing; • we must process the data in order to carry out our legal obligations; and • you have already made the data public. We will use your special category data: • for the purposes of equal opportunities monitoring (as is our legal obligation); and • to determine reasonable adjustments (as is our legal obligation). We do not need your consent if we use special categories of personal data in order to carry out our legal obligations or exercise specific rights under employment law. However, we will ask for your consent to gather the information in the first place. You will have full control over your decision to give or withhold consent and there will be no consequences where consent is withheld, in the context of special data. Consent, once given, may be withdrawn at any time. There will be no consequences where consent is withdrawn. Protecting your data We are aware of the requirement to ensure your data is protected against accidental loss or disclosure, destruction and abuse. We have implemented GDPR compliant processes to guard against such. Where we share your data with third parties, we provide written instructions to them to ensure that your data is held securely and in line with GDPR requirements. Third parties must implement appropriate technical and organizational measures to ensure the security of your data. How long we keep your data for In line with data protection principles, we only keep your data for as long as we need it. If unsuccessful during the application process we will keep your personal details, interview notes and your CV details, is kept for 12 months or as long as is necessary to comply with applicable immigration law (whichever is shorter). Successful applicants will be provided with an employee privacy notice as part of the on-boarding process. Providing Consent Coinbase Ireland Limited is committed to complying with the GDPR. You are entirely in control of your decision to give consent to our use of your data as requested in this form. You do not need to give consent. However, in order for CB Payments to assess your credentials you will need to supply consent in order for us to process your application. Withdrawing Consent You have the absolute unrestricted right to withdraw your consent at any time. We will stop processing the data for which you have withdrawn your consent. Please note however, we must keep some personal data in order to comply with employment regulation. Change in Purpose If the purpose of using the data for changes, we will seek new consent, setting out the new purpose. You can decline to give your consent, with no repercussions. Consent can again be withdrawn at any time once given. Making a complaint The supervisory authority in Ireland for data protection matters is the Data Protection Commission (DPC). If you think your data protection rights have been breached in any way by us, you are able to make a complaint to the DPC here: https://www.dataprotection.ie/ if you are located in Ireland, or to your local data protection authority. Data Protection Officer Coinbase Ireland Limited Data Protection Officer is Lydia Lavender. Contact details are: myprivacy@coinbase.com
Jun 27, 2019
Coinbase has built the world's leading compliant cryptocurrency platform serving over 30 million accounts in more than 50 countries. With the success of our flagship product, Coinbase Consumer, and our vocal advocacy for blockchain technology, we have played a major part in mainstream awareness and adoption of cryptocurrency. We are now proud to offer an entire suite of products that make accessing cryptocurrencies easy and secure, in addition to new products that operate at the frontiers of crypto and blockchain. As a Customer Support Analyst, you'll join a high functioning team of passionate support professionals who know their performance is critical to Coinbase achieving its mission. At Coinbase we have a high hiring bar and we're determined to create a productive, progressive, inclusive place to work. If you're looking to work for a mission driven, employee first organization, please apply today. What you'll be doing: Responsible for providing support for the Coinbase Compliance Operations program and ensuring that Coinbase maintains regulatory standards across various policies and programs. Provide support to our global clients through email support channel. Communicate with internal and external stakeholders in an effective, tactical, and empathetic manner. Work with customer advocacy to operationalize and standardize new and existing policies, processes and procedures. Proactively drive impactful changes across workflows, policies and tools by working with internal support teams, Compliance and Legal. Maintain a thorough understanding of metrics and dashboards to make informed, data-driven decisions. Set a high bar for support analysts within the organization by setting an example through performance and work ethic. Continuously add value through effective project management, ruthless prioritization and efficient execution. Maintain an investigative mindset to help address critical compliance issues while building operational processes to develop and maintain our program at scale. Experience with industry standards and developments in the areas of KYC and BSA/AML is a plus. What we look for in you: Motivated by Coinbase's mission and creating a seamless support experience for our global customer base. Must work in a defined shift, as required by the business. Minimum of 4 years of relevant experience in financial services, technology and/or customer support. Experience with compliance, payments, fraud, account access, trust and safety or other relevant operational domains. Experience with different channels of support, including voice, e-mail, social and/or chat. Fantastic communication skills in order to operate globally across multiple departments and stakeholders. Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization. Travel requirements up to 10% to Coinbase offices and vendor locations (depending on business need) Must be able to read, write and speak in English. Proficiency in one or more of the following languages: Spanish, Dutch, French, German, Italian, Spanish or another language. Nice to haves: Experience in project management, analytics and/or vendor management. Advanced degree in business, finance or CX. Advanced understanding of Google apps, JIRA, Salesforce Service Cloud. Experience working with and partnering with external outsource business partners. Privacy Notice and Consent for New Applicants The General Data Protection Regulation (GDPR) regulates the way that we manage the data of job applicants. During this early phase of the application process, Coinbase Ireland Limited will be gathering and processing personal information (your data) in order to assess your suitability for the role in which you have applied. If you are unsuccessful during any point of this process then we are legally required to keep your data on file, for a period of time. We will keep your data in order to comply with employment law obligations only and for no longer than obligated to do so. Under GDPR, we need your consent to process your application. With this form, we are providing you with notice on how your data will be processed as part of the application procedure. By signing this form, you are agreeing to our use and processing of your data as required. Data controller details Coinbase Ireland Limited is a data controller, meaning that it determines the processes to be used when using your personal data. Our contact details are as follows: Coinbase Ireland Limited 70 Sir John Rogerson's Quay, Dublin 2, D02 R296, Ireland Email - myprivacy@coinbase.com Data protection principles In relation to your personal data, we will: • process it fairly, lawfully and in a clear, transparent way; • collect your data only for reasons that we have stated in this document; • only use it in the way that we have told you about; • ensure it is correct and up to date; • keep your data for only as long as we need it; and • process it in a way that ensures it will not be used for anything that you are not aware of or have consented to (as appropriate), lost or destroyed. Types of data we process We hold many types of data about you, including: • your personal details including your name, address, date of birth, email address, phone numbers; • biological sex; • interview transcript/notes; and • information contained within your CV including references, education history and employment history. How we collect your data From the start of this process we will begin to gather information about you. This includes the information you would normally include in a CV or a recruitment cover letter, or notes made by our Talent recruiting team during a recruitment interview. In some cases, we will collect data about you from third party employment agencies, this information will only be passed to us from the employment agency upon your consent. Personal data is kept in personnel files or within Coinbase Ireland Limited HR third party business systems and IT systems. The access to these systems is limited to those job roles where it is essential to access your records. Why we process your data The law on data protection allows us to process your data for certain reasons only, the reasons relevant to you during this process are: • in order to carry out legally required duties; • in order for us to carry out our legitimate business interests; and • to protect your interests. All processing carried out by us falls into one of the permitted reasons. Generally, we will rely on the first two reasons set out above to process your data. We need to collect your personal data to assess your suitability for the advertised role. We also need to collect your data to ensure we are complying with legal requirements such as: • making reasonable adjustments for disabled employees; and • tracking our fair employment process. Special categories of data Special categories of data include: • health; • sexual orientation; • race; • ethnic origin; and • religion. We must process special categories of data in accordance with more stringent guidelines. Most commonly, we will process special categories of data when the following applies: • you have given explicit consent to the processing; • we must process the data in order to carry out our legal obligations; and • you have already made the data public. We will use your special category data: • for the purposes of equal opportunities monitoring (as is our legal obligation); and • to determine reasonable adjustments (as is our legal obligation). We do not need your consent if we use special categories of personal data in order to carry out our legal obligations or exercise specific rights under employment law. However, we will ask for your consent to gather the information in the first place. You will have full control over your decision to give or withhold consent and there will be no consequences where consent is withheld, in the context of special data. Consent, once given, may be withdrawn at any time. There will be no consequences where consent is withdrawn. Protecting your data We are aware of the requirement to ensure your data is protected against accidental loss or disclosure, destruction and abuse. We have implemented GDPR compliant processes to guard against such. Where we share your data with third parties, we provide written instructions to them to ensure that your data is held securely and in line with GDPR requirements. Third parties must implement appropriate technical and organizational measures to ensure the security of your data. How long we keep your data for In line with data protection principles, we only keep your data for as long as we need it. If unsuccessful during the application process we will keep your personal details, interview notes and your CV details, is kept for 12 months or as long as is necessary to comply with applicable immigration law (whichever is shorter). Successful applicants will be provided with an employee privacy notice as part of the on-boarding process. Providing Consent Coinbase Ireland Limited is committed to complying with the GDPR. You are entirely in control of your decision to give consent to our use of your data as requested in this form. You do not need to give consent. However, in order for CB Payments to assess your credentials you will need to supply consent in order for us to process your application. Withdrawing Consent You have the absolute unrestricted right to withdraw your consent at any time. We will stop processing the data for which you have withdrawn your consent. Please note however, we must keep some personal data in order to comply with employment regulation. Change in Purpose If the purpose of using the data for changes, we will seek new consent, setting out the new purpose. You can decline to give your consent, with no repercussions. Consent can again be withdrawn at any time once given. Making a complaint The supervisory authority in Ireland for data protection matters is the Data Protection Commission (DPC). If you think your data protection rights have been breached in any way by us, you are able to make a complaint to the DPC here: https://www.dataprotection.ie/ if you are located in Ireland, or to your local data protection authority. Data Protection Officer Coinbase Ireland Limited Data Protection Officer is Lydia Lavender. Contact details are: myprivacy@coinbase.com
Coinbase has built the world's leading compliant cryptocurrency platform serving over 30 million accounts in more than 50 countries. With the success of our flagship product, Coinbase Consumer, and our vocal advocacy for blockchain technology, we have played a major part in mainstream awareness and adoption of cryptocurrency. We are now proud to offer an entire suite of products that make accessing cryptocurrencies easy and secure, in addition to new products that operate at the frontiers of crypto and blockchain. As a Customer Support Analyst who specializes in payments, you'll join a high functioning team of passionate support professionals who know their performance is critical to Coinbase achieving its mission. At Coinbase we have a high hiring bar and we're determined to create a productive, progressive, inclusive place to work. If you're looking to work for a mission driven, employee first organization, please apply today. What you'll be doing: Responsible for providing support for Coinbase customers by investigating, troubleshooting and resolving crypto cases across multiple channels (voice, email, social and/or chat). Manage, prioritize, and respond to Tier 2 issues, inquiries, and escalations. Participate in an on-call rotation to handle hi-priority queues and provide daily handovers to global operational teams. Communicate with internal and external stakeholders in an effective, tactical, and empathetic manner. Work with customer advocacy to operationalize and standardize new and existing policies, processes and procedures. Proactively drive impactful changes across workflows, policies and tools by working with internal support teams and vendor partners. Set a high bar for support analysts within the organization by setting an example through performance and work ethic. What we look for in you: Familiarity with crypto currency. Motivated by Coinbase's mission and creating a seamless support experience for our global customer base. Must work in a defined shift, as required by the business. Weekend support may be required. Minimum of 4 years of relevant experience in financial services, payments, crypto, technology, and/or customer support. Experience with different channels of support, including voice, email, social and/or chat. Fantastic communication skills in order to operate globally across multiple departments and stakeholders. Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization. Travel requirements up to 20% to Coinbase offices and client locations (depending on business need). Nice to haves: Experience with compliance, payments, fraud, account access, trust and safety, or other relevant operational domains. Experience in dealing with a variety of different incoming payment methods, including but not limited to, SEPA, Faster Payments and Cards Advanced understanding of Google apps, JIRA, Salesforce Service Cloud. Experience working with and partnering with external outsource business partners. Proficiency in one or more of the following languages: Spanish, Dutch, French, German, Italian, Spanish or another language. Privacy Notice and Consent for New Applicants The General Data Protection Regulation (GDPR) regulates the way that we manage the data of job applicants. During this early phase of the application process, Coinbase Ireland Limited will be gathering and processing personal information (your data) in order to assess your suitability for the role in which you have applied. If you are unsuccessful during any point of this process then we are legally required to keep your data on file, for a period of time. We will keep your data in order to comply with employment law obligations only and for no longer than obligated to do so. Under GDPR, we need your consent to process your application. With this form, we are providing you with notice on how your data will be processed as part of the application procedure. By signing this form, you are agreeing to our use and processing of your data as required. Data controller details Coinbase Ireland Limited is a data controller, meaning that it determines the processes to be used when using your personal data. Our contact details are as follows: Coinbase Ireland Limited 70 Sir John Rogerson's Quay, Dublin 2, D02 R296, Ireland Email - myprivacy@coinbase.com Data protection principles In relation to your personal data, we will: • process it fairly, lawfully and in a clear, transparent way; • collect your data only for reasons that we have stated in this document; • only use it in the way that we have told you about; • ensure it is correct and up to date; • keep your data for only as long as we need it; and • process it in a way that ensures it will not be used for anything that you are not aware of or have consented to (as appropriate), lost or destroyed. Types of data we process We hold many types of data about you, including: • your personal details including your name, address, date of birth, email address, phone numbers; • biological sex; • interview transcript/notes; and • information contained within your CV including references, education history and employment history. How we collect your data From the start of this process we will begin to gather information about you. This includes the information you would normally include in a CV or a recruitment cover letter, or notes made by our Talent recruiting team during a recruitment interview. In some cases, we will collect data about you from third party employment agencies, this information will only be passed to us from the employment agency upon your consent. Personal data is kept in personnel files or within Coinbase Ireland Limited HR third party business systems and IT systems. The access to these systems is limited to those job roles where it is essential to access your records. Why we process your data The law on data protection allows us to process your data for certain reasons only, the reasons relevant to you during this process are: • in order to carry out legally required duties; • in order for us to carry out our legitimate business interests; and • to protect your interests. All processing carried out by us falls into one of the permitted reasons. Generally, we will rely on the first two reasons set out above to process your data. We need to collect your personal data to assess your suitability for the advertised role. We also need to collect your data to ensure we are complying with legal requirements such as: • making reasonable adjustments for disabled employees; and • tracking our fair employment process. Special categories of data Special categories of data include: • health; • sexual orientation; • race; • ethnic origin; and • religion. We must process special categories of data in accordance with more stringent guidelines. Most commonly, we will process special categories of data when the following applies: • you have given explicit consent to the processing; • we must process the data in order to carry out our legal obligations; and • you have already made the data public. We will use your special category data: • for the purposes of equal opportunities monitoring (as is our legal obligation); and • to determine reasonable adjustments (as is our legal obligation). We do not need your consent if we use special categories of personal data in order to carry out our legal obligations or exercise specific rights under employment law. However, we will ask for your consent to gather the information in the first place. You will have full control over your decision to give or withhold consent and there will be no consequences where consent is withheld, in the context of special data. Consent, once given, may be withdrawn at any time. There will be no consequences where consent is withdrawn. Protecting your data We are aware of the requirement to ensure your data is protected against accidental loss or disclosure, destruction and abuse. We have implemented GDPR compliant processes to guard against such. Where we share your data with third parties, we provide written instructions to them to ensure that your data is held securely and in line with GDPR requirements. Third parties must implement appropriate technical and organizational measures to ensure the security of your data. How long we keep your data for In line with data protection principles, we only keep your data for as long as we need it. If unsuccessful during the application process we will keep your personal details, interview notes and your CV details, is kept for 12 months or as long as is necessary to comply with applicable immigration law (whichever is shorter). Successful applicants will be provided with an employee privacy notice as part of the on-boarding process. Providing Consent Coinbase Ireland Limited is committed to complying with the GDPR. You are entirely in control of your decision to give consent to our use of your data as requested in this form. You do not need to give consent. However, in order for CB Payments to assess your credentials you will need to supply consent in order for us to process your application. Withdrawing Consent You have the absolute unrestricted right to withdraw your consent at any time. We will stop processing the data for which you have withdrawn your consent. Please note however, we must keep some personal data in order to comply with employment regulation. Change in Purpose If the purpose of using the data for changes, we will seek new consent, setting out the new purpose. You can decline to give your consent, with no repercussions. Consent can again be withdrawn at any time once given. Making a complaint The supervisory authority in Ireland for data protection matters is the Data Protection Commission (DPC). If you think your data protection rights have been breached in any way by us, you are able to make a complaint to the DPC here: https://www.dataprotection.ie/ if you are located in Ireland, or to your local data protection authority. Data Protection Officer Coinbase Ireland Limited Data Protection Officer is Lydia Lavender. Contact details are: myprivacy@coinbase.com
Jun 05, 2019
Coinbase has built the world's leading compliant cryptocurrency platform serving over 30 million accounts in more than 50 countries. With the success of our flagship product, Coinbase Consumer, and our vocal advocacy for blockchain technology, we have played a major part in mainstream awareness and adoption of cryptocurrency. We are now proud to offer an entire suite of products that make accessing cryptocurrencies easy and secure, in addition to new products that operate at the frontiers of crypto and blockchain. As a Customer Support Analyst who specializes in payments, you'll join a high functioning team of passionate support professionals who know their performance is critical to Coinbase achieving its mission. At Coinbase we have a high hiring bar and we're determined to create a productive, progressive, inclusive place to work. If you're looking to work for a mission driven, employee first organization, please apply today. What you'll be doing: Responsible for providing support for Coinbase customers by investigating, troubleshooting and resolving crypto cases across multiple channels (voice, email, social and/or chat). Manage, prioritize, and respond to Tier 2 issues, inquiries, and escalations. Participate in an on-call rotation to handle hi-priority queues and provide daily handovers to global operational teams. Communicate with internal and external stakeholders in an effective, tactical, and empathetic manner. Work with customer advocacy to operationalize and standardize new and existing policies, processes and procedures. Proactively drive impactful changes across workflows, policies and tools by working with internal support teams and vendor partners. Set a high bar for support analysts within the organization by setting an example through performance and work ethic. What we look for in you: Familiarity with crypto currency. Motivated by Coinbase's mission and creating a seamless support experience for our global customer base. Must work in a defined shift, as required by the business. Weekend support may be required. Minimum of 4 years of relevant experience in financial services, payments, crypto, technology, and/or customer support. Experience with different channels of support, including voice, email, social and/or chat. Fantastic communication skills in order to operate globally across multiple departments and stakeholders. Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization. Travel requirements up to 20% to Coinbase offices and client locations (depending on business need). Nice to haves: Experience with compliance, payments, fraud, account access, trust and safety, or other relevant operational domains. Experience in dealing with a variety of different incoming payment methods, including but not limited to, SEPA, Faster Payments and Cards Advanced understanding of Google apps, JIRA, Salesforce Service Cloud. Experience working with and partnering with external outsource business partners. Proficiency in one or more of the following languages: Spanish, Dutch, French, German, Italian, Spanish or another language. Privacy Notice and Consent for New Applicants The General Data Protection Regulation (GDPR) regulates the way that we manage the data of job applicants. During this early phase of the application process, Coinbase Ireland Limited will be gathering and processing personal information (your data) in order to assess your suitability for the role in which you have applied. If you are unsuccessful during any point of this process then we are legally required to keep your data on file, for a period of time. We will keep your data in order to comply with employment law obligations only and for no longer than obligated to do so. Under GDPR, we need your consent to process your application. With this form, we are providing you with notice on how your data will be processed as part of the application procedure. By signing this form, you are agreeing to our use and processing of your data as required. Data controller details Coinbase Ireland Limited is a data controller, meaning that it determines the processes to be used when using your personal data. Our contact details are as follows: Coinbase Ireland Limited 70 Sir John Rogerson's Quay, Dublin 2, D02 R296, Ireland Email - myprivacy@coinbase.com Data protection principles In relation to your personal data, we will: • process it fairly, lawfully and in a clear, transparent way; • collect your data only for reasons that we have stated in this document; • only use it in the way that we have told you about; • ensure it is correct and up to date; • keep your data for only as long as we need it; and • process it in a way that ensures it will not be used for anything that you are not aware of or have consented to (as appropriate), lost or destroyed. Types of data we process We hold many types of data about you, including: • your personal details including your name, address, date of birth, email address, phone numbers; • biological sex; • interview transcript/notes; and • information contained within your CV including references, education history and employment history. How we collect your data From the start of this process we will begin to gather information about you. This includes the information you would normally include in a CV or a recruitment cover letter, or notes made by our Talent recruiting team during a recruitment interview. In some cases, we will collect data about you from third party employment agencies, this information will only be passed to us from the employment agency upon your consent. Personal data is kept in personnel files or within Coinbase Ireland Limited HR third party business systems and IT systems. The access to these systems is limited to those job roles where it is essential to access your records. Why we process your data The law on data protection allows us to process your data for certain reasons only, the reasons relevant to you during this process are: • in order to carry out legally required duties; • in order for us to carry out our legitimate business interests; and • to protect your interests. All processing carried out by us falls into one of the permitted reasons. Generally, we will rely on the first two reasons set out above to process your data. We need to collect your personal data to assess your suitability for the advertised role. We also need to collect your data to ensure we are complying with legal requirements such as: • making reasonable adjustments for disabled employees; and • tracking our fair employment process. Special categories of data Special categories of data include: • health; • sexual orientation; • race; • ethnic origin; and • religion. We must process special categories of data in accordance with more stringent guidelines. Most commonly, we will process special categories of data when the following applies: • you have given explicit consent to the processing; • we must process the data in order to carry out our legal obligations; and • you have already made the data public. We will use your special category data: • for the purposes of equal opportunities monitoring (as is our legal obligation); and • to determine reasonable adjustments (as is our legal obligation). We do not need your consent if we use special categories of personal data in order to carry out our legal obligations or exercise specific rights under employment law. However, we will ask for your consent to gather the information in the first place. You will have full control over your decision to give or withhold consent and there will be no consequences where consent is withheld, in the context of special data. Consent, once given, may be withdrawn at any time. There will be no consequences where consent is withdrawn. Protecting your data We are aware of the requirement to ensure your data is protected against accidental loss or disclosure, destruction and abuse. We have implemented GDPR compliant processes to guard against such. Where we share your data with third parties, we provide written instructions to them to ensure that your data is held securely and in line with GDPR requirements. Third parties must implement appropriate technical and organizational measures to ensure the security of your data. How long we keep your data for In line with data protection principles, we only keep your data for as long as we need it. If unsuccessful during the application process we will keep your personal details, interview notes and your CV details, is kept for 12 months or as long as is necessary to comply with applicable immigration law (whichever is shorter). Successful applicants will be provided with an employee privacy notice as part of the on-boarding process. Providing Consent Coinbase Ireland Limited is committed to complying with the GDPR. You are entirely in control of your decision to give consent to our use of your data as requested in this form. You do not need to give consent. However, in order for CB Payments to assess your credentials you will need to supply consent in order for us to process your application. Withdrawing Consent You have the absolute unrestricted right to withdraw your consent at any time. We will stop processing the data for which you have withdrawn your consent. Please note however, we must keep some personal data in order to comply with employment regulation. Change in Purpose If the purpose of using the data for changes, we will seek new consent, setting out the new purpose. You can decline to give your consent, with no repercussions. Consent can again be withdrawn at any time once given. Making a complaint The supervisory authority in Ireland for data protection matters is the Data Protection Commission (DPC). If you think your data protection rights have been breached in any way by us, you are able to make a complaint to the DPC here: https://www.dataprotection.ie/ if you are located in Ireland, or to your local data protection authority. Data Protection Officer Coinbase Ireland Limited Data Protection Officer is Lydia Lavender. Contact details are: myprivacy@coinbase.com
Coinbase has built the world's leading compliant cryptocurrency platform serving over 30 million accounts in more than 50 countries. With the success of our flagship product, Coinbase Consumer, and our vocal advocacy for blockchain technology, we have played a major part in mainstream awareness and adoption of cryptocurrency. We are now proud to offer an entire suite of products that make accessing cryptocurrencies easy and secure, in addition to new products that operate at the frontiers of crypto and blockchain. As a Customer Support Analyst (3-month contract), you'll join a high functioning team of passionate support professionals who know their performance is critical to Coinbase achieving its mission . At Coinbase we have a high hiring bar and we're determined to create a productive, progressive, inclusive place to work. If you're looking to work for a mission driven, employee first organization, please apply today. What you'll be doing: Responsible for providing support for Coinbase customers by investigating, troubleshooting and resolving cases across multiple channels (voice, email, social and/or chat). Manage, prioritize and respond to Tier 2 issues, inquiries and escalations. Communicate with internal and external stakeholders in an effective, tactical, and empathetic manner. Participate in an on-call rotation to handle hi-priority queues and provide daily handovers to global operational teams. Collaborate with vendor partners and internal support teams to identify and implement workflow gaps and areas for process improvement opportunities. Provide insights, suggestions and feedback to managers and leads. What we look for in you: Motivated by Coinbase's mission and creating a seamless support experience for our global customer base. Minimum of 3 years of relevant experience, preferably in financial services, technology and/or customer support. Flexible and adaptable to meet the evolving needs of a high-growth and fast paced organization. Nice to haves: Experience with payments, fraud, account access, trust and safety, or other relevant operational domains. Exposure to different channels of support, including voice, email, social and/or chat. Availability to work on weekends. Advanced understanding of Google apps, JIRA, Salesforce Service Cloud.
Jun 01, 2019
Coinbase has built the world's leading compliant cryptocurrency platform serving over 30 million accounts in more than 50 countries. With the success of our flagship product, Coinbase Consumer, and our vocal advocacy for blockchain technology, we have played a major part in mainstream awareness and adoption of cryptocurrency. We are now proud to offer an entire suite of products that make accessing cryptocurrencies easy and secure, in addition to new products that operate at the frontiers of crypto and blockchain. As a Customer Support Analyst (3-month contract), you'll join a high functioning team of passionate support professionals who know their performance is critical to Coinbase achieving its mission . At Coinbase we have a high hiring bar and we're determined to create a productive, progressive, inclusive place to work. If you're looking to work for a mission driven, employee first organization, please apply today. What you'll be doing: Responsible for providing support for Coinbase customers by investigating, troubleshooting and resolving cases across multiple channels (voice, email, social and/or chat). Manage, prioritize and respond to Tier 2 issues, inquiries and escalations. Communicate with internal and external stakeholders in an effective, tactical, and empathetic manner. Participate in an on-call rotation to handle hi-priority queues and provide daily handovers to global operational teams. Collaborate with vendor partners and internal support teams to identify and implement workflow gaps and areas for process improvement opportunities. Provide insights, suggestions and feedback to managers and leads. What we look for in you: Motivated by Coinbase's mission and creating a seamless support experience for our global customer base. Minimum of 3 years of relevant experience, preferably in financial services, technology and/or customer support. Flexible and adaptable to meet the evolving needs of a high-growth and fast paced organization. Nice to haves: Experience with payments, fraud, account access, trust and safety, or other relevant operational domains. Exposure to different channels of support, including voice, email, social and/or chat. Availability to work on weekends. Advanced understanding of Google apps, JIRA, Salesforce Service Cloud.
Coinbase has built the world's leading compliant cryptocurrency platform serving over 30 million accounts in more than 50 countries. With the success of our flagship product, Coinbase Consumer, and our vocal advocacy for blockchain technology, we have played a major part in mainstream awareness and adoption of cryptocurrency. We are now proud to offer an entire suite of products that make accessing cryptocurrencies easy and secure, in addition to new products that operate at the frontiers of crypto and blockchain. As a Customer Support Analyst, you'll join a high functioning team of passionate support professionals who know their performance is critical to Coinbase achieving its mission. At Coinbase we have a high hiring bar and we're determined to create a productive, progressive, inclusive place to work. If you're looking to work for a mission driven, employee first organization, please apply today. What you'll be doing: Responsible for providing support for the Coinbase Compliance Operations program and ensuring that Coinbase maintains regulatory standards across various policies and programs. Provide support to our global clients through email support channel.. Communicate with internal and external stakeholders in an effective, tactical, and empathetic manner. Work with customer advocacy to operationalize and standardize new and existing policies, processes and procedures. Proactively drive impactful changes across workflows, policies and tools by working with internal support teams, Compliance and Legal. Maintain a thorough understanding of metrics and dashboards to make informed, data-driven decisions. Set a high bar for support analysts within the organization by setting an example through performance and work ethic. Continuously add value through effective project management, ruthless prioritization and efficient execution. Maintain an investigative mindset to help address critical compliance issues while building operational processes to develop and maintain our program at scale. Experience with industry standards and developments in the areas of KYC and BSA/AML is a plus. What we look for in you: Motivated by Coinbase's mission and creating a seamless support experience for our global customer base. Must work in a defined shift, as required by the business. Minimum of 4 years of relevant experience in financial services, technology and/or customer support. Experience with compliance, payments, fraud, account access, trust and safety or other relevant operational domains. Experience with different channels of support, including voice, e-mail, social and/or chat. Fantastic communication skills in order to operate globally across multiple departments and stakeholders. Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization. Travel requirements up to 10% to Coinbase offices and vendor locations (depending on business need) Must be able to read, write and speak in English. Proficiency in one or more of the following languages: Spanish, Dutch, French, German, Italian, Spanish or another language. Nice to haves: Experience in project management, analytics and/or vendor management. Advanced degree in business, finance or CX. Advanced understanding of Google apps, JIRA, Salesforce Service Cloud. Experience working with and partnering with external outsource business partners. Coinbase is committed to diversity in its workforce and is proud to be an equal opportunity employer. Coinbase does not make hiring or employment decisions on the basis of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Coinbase will also consider for employment qualified applicants with arrest and conviction records in a manner consistent with San Francisco's Fair Chance Ordinance and similar local laws. Privacy Notice and Consent for New Applicants The General Data Protection Regulation (GDPR) regulates the way that we manage the data of job applicants. During this early phase of the application process, CB Payments Ltd (CB Payments) will be gathering and processing personal information (your data) in order to assess your suitability for the role in which you have applied. If you are unsuccessful during any point of this process then we are legally required to keep your data on file, for a period of time. We will keep your data in order to comply with employment law obligations only and for no longer than obligated to do so. Under GDPR, we need your consent to process your application. With this form, we are providing you with notice on how your data will be processed as part of the application procedure. By signing this form, you are agreeing to our use and processing of your data as required. Data controller details CB Payments is a data controller, meaning that it determines the processes to be used when using your personal data. Our contact details are as follows: CB Payments Ltd (Coinbase) CB Payments Ltd 9th Floor 107 Cheapside, London, United Kingdom EC2V 6DN Email - myprivacy@coinbase.com Data protection principles In relation to your personal data, we will: • process it fairly, lawfully and in a clear, transparent way; • collect your data only for reasons that we have stated in this document; • only use it in the way that we have told you about; • ensure it is correct and up to date; • keep your data for only as long as we need it; and • process it in a way that ensures it will not be used for anything that you are not aware of or have consented to (as appropriate), lost or destroyed. Types of data we process We hold many types of data about you, including: • your personal details including your name, address, date of birth, email address, phone numbers; • biological sex; • interview transcript/notes; and • information contained within your CV including references, education history and employment history. How we collect your data From the start of this process we will begin to gather information about you. This includes the information you would normally include in a CV or a recruitment cover letter, or notes made by our Talent recruiting team during a recruitment interview. In some cases, we will collect data about you from third party employment agencies, this information will only be passed to us from the employment agency upon your consent. Personal data is kept in personnel files or within CB Payments HR third party business systems and IT systems. The access to these systems is limited to those job roles where it is essential to access your records. Why we process your data The law on data protection allows us to process your data for certain reasons only, the reasons relevant to you during this process are: • in order to carry out legally required duties; • in order for us to carry out our legitimate business interests; and • to protect your interests. All processing carried out by us falls into one of the permitted reasons. Generally, we will rely on the first two reasons set out above to process your data. We need to collect your personal data to assess your suitability for the advertised role. We also need to collect your data to ensure we are complying with legal requirements such as: • making reasonable adjustments for disabled employees; and • tracking our fair employment process. Special categories of data Special categories of data include: • health; • sexual orientation; • race; • ethnic origin; and • religion. We must process special categories of data in accordance with more stringent guidelines. Most commonly, we will process special categories of data when the following applies: • you have given explicit consent to the processing; • we must process the data in order to carry out our legal obligations; and • you have already made the data public. We will use your special category data: • for the purposes of equal opportunities monitoring (as is our legal obligation); and • to determine reasonable adjustments (as is our legal obligation). We do not need your consent if we use special categories of personal data in order to carry out our legal obligations or exercise specific rights under employment law. However, we will ask for your consent to gather the information in the first place. You will have full control over your decision to give or withhold consent and there will be no consequences where consent is withheld, in the context of special data. Consent, once given, may be withdrawn at any time. There will be no consequences where consent is withdrawn. Protecting your data We are aware of the requirement to ensure your data is protected against accidental loss or disclosure, destruction and abuse. We have implemented GDPR compliant processes to guard against such. Where we share your data with third parties, we provide written instructions to them to ensure that your data is held securely and in line with GDPR requirements. Third parties must implement appropriate technical and organizational measures to ensure the security of your data. How long we keep your data for In line with data protection principles, we only keep your data for as long as we need it. If unsuccessful during the application process we will keep your personal details, interview notes and your CV details, is kept for 12 months or as long as is necessary to comply with applicable immigration law (whichever is shorter). Successful applicants will be provided with an employee privacy notice as part of the on-boarding process. Providing Consent CB Payments is committed to complying with the GDPR. You are entirely in control of your decision to give consent to our use of your data as requested in this form. You do not need to give consent. However, in order for CB Payments to assess your credentials you will need to supply consent in order for us to process your application. Withdrawing Consent You have the absolute unrestricted right to withdraw your consent at any time. We will stop processing the data for which you have withdrawn your consent. Please note however, we must keep some personal data in order to comply with employment regulation. Change in Purpose If the purpose of using the data for changes, we will seek new consent, setting out the new purpose. You can decline to give your consent, with no repercussions. Consent can again be withdrawn at any time once given. Making a complaint The supervisory authority in Ireland for data protection matters is the Data Protection Commission (DPC). If you think your data protection rights have been breached in any way by us, you are able to make a complaint to the DPC here: https://www.dataprotection.ie/ if you are located in Ireland, or to your local data protection authority. Data Protection Officer CB Payment's Data Protection Officer is Lydia Lavender. Contact details are: myprivacy@coinbase.com
May 25, 2019
Coinbase has built the world's leading compliant cryptocurrency platform serving over 30 million accounts in more than 50 countries. With the success of our flagship product, Coinbase Consumer, and our vocal advocacy for blockchain technology, we have played a major part in mainstream awareness and adoption of cryptocurrency. We are now proud to offer an entire suite of products that make accessing cryptocurrencies easy and secure, in addition to new products that operate at the frontiers of crypto and blockchain. As a Customer Support Analyst, you'll join a high functioning team of passionate support professionals who know their performance is critical to Coinbase achieving its mission. At Coinbase we have a high hiring bar and we're determined to create a productive, progressive, inclusive place to work. If you're looking to work for a mission driven, employee first organization, please apply today. What you'll be doing: Responsible for providing support for the Coinbase Compliance Operations program and ensuring that Coinbase maintains regulatory standards across various policies and programs. Provide support to our global clients through email support channel.. Communicate with internal and external stakeholders in an effective, tactical, and empathetic manner. Work with customer advocacy to operationalize and standardize new and existing policies, processes and procedures. Proactively drive impactful changes across workflows, policies and tools by working with internal support teams, Compliance and Legal. Maintain a thorough understanding of metrics and dashboards to make informed, data-driven decisions. Set a high bar for support analysts within the organization by setting an example through performance and work ethic. Continuously add value through effective project management, ruthless prioritization and efficient execution. Maintain an investigative mindset to help address critical compliance issues while building operational processes to develop and maintain our program at scale. Experience with industry standards and developments in the areas of KYC and BSA/AML is a plus. What we look for in you: Motivated by Coinbase's mission and creating a seamless support experience for our global customer base. Must work in a defined shift, as required by the business. Minimum of 4 years of relevant experience in financial services, technology and/or customer support. Experience with compliance, payments, fraud, account access, trust and safety or other relevant operational domains. Experience with different channels of support, including voice, e-mail, social and/or chat. Fantastic communication skills in order to operate globally across multiple departments and stakeholders. Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization. Travel requirements up to 10% to Coinbase offices and vendor locations (depending on business need) Must be able to read, write and speak in English. Proficiency in one or more of the following languages: Spanish, Dutch, French, German, Italian, Spanish or another language. Nice to haves: Experience in project management, analytics and/or vendor management. Advanced degree in business, finance or CX. Advanced understanding of Google apps, JIRA, Salesforce Service Cloud. Experience working with and partnering with external outsource business partners. Coinbase is committed to diversity in its workforce and is proud to be an equal opportunity employer. Coinbase does not make hiring or employment decisions on the basis of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Coinbase will also consider for employment qualified applicants with arrest and conviction records in a manner consistent with San Francisco's Fair Chance Ordinance and similar local laws. Privacy Notice and Consent for New Applicants The General Data Protection Regulation (GDPR) regulates the way that we manage the data of job applicants. During this early phase of the application process, CB Payments Ltd (CB Payments) will be gathering and processing personal information (your data) in order to assess your suitability for the role in which you have applied. If you are unsuccessful during any point of this process then we are legally required to keep your data on file, for a period of time. We will keep your data in order to comply with employment law obligations only and for no longer than obligated to do so. Under GDPR, we need your consent to process your application. With this form, we are providing you with notice on how your data will be processed as part of the application procedure. By signing this form, you are agreeing to our use and processing of your data as required. Data controller details CB Payments is a data controller, meaning that it determines the processes to be used when using your personal data. Our contact details are as follows: CB Payments Ltd (Coinbase) CB Payments Ltd 9th Floor 107 Cheapside, London, United Kingdom EC2V 6DN Email - myprivacy@coinbase.com Data protection principles In relation to your personal data, we will: • process it fairly, lawfully and in a clear, transparent way; • collect your data only for reasons that we have stated in this document; • only use it in the way that we have told you about; • ensure it is correct and up to date; • keep your data for only as long as we need it; and • process it in a way that ensures it will not be used for anything that you are not aware of or have consented to (as appropriate), lost or destroyed. Types of data we process We hold many types of data about you, including: • your personal details including your name, address, date of birth, email address, phone numbers; • biological sex; • interview transcript/notes; and • information contained within your CV including references, education history and employment history. How we collect your data From the start of this process we will begin to gather information about you. This includes the information you would normally include in a CV or a recruitment cover letter, or notes made by our Talent recruiting team during a recruitment interview. In some cases, we will collect data about you from third party employment agencies, this information will only be passed to us from the employment agency upon your consent. Personal data is kept in personnel files or within CB Payments HR third party business systems and IT systems. The access to these systems is limited to those job roles where it is essential to access your records. Why we process your data The law on data protection allows us to process your data for certain reasons only, the reasons relevant to you during this process are: • in order to carry out legally required duties; • in order for us to carry out our legitimate business interests; and • to protect your interests. All processing carried out by us falls into one of the permitted reasons. Generally, we will rely on the first two reasons set out above to process your data. We need to collect your personal data to assess your suitability for the advertised role. We also need to collect your data to ensure we are complying with legal requirements such as: • making reasonable adjustments for disabled employees; and • tracking our fair employment process. Special categories of data Special categories of data include: • health; • sexual orientation; • race; • ethnic origin; and • religion. We must process special categories of data in accordance with more stringent guidelines. Most commonly, we will process special categories of data when the following applies: • you have given explicit consent to the processing; • we must process the data in order to carry out our legal obligations; and • you have already made the data public. We will use your special category data: • for the purposes of equal opportunities monitoring (as is our legal obligation); and • to determine reasonable adjustments (as is our legal obligation). We do not need your consent if we use special categories of personal data in order to carry out our legal obligations or exercise specific rights under employment law. However, we will ask for your consent to gather the information in the first place. You will have full control over your decision to give or withhold consent and there will be no consequences where consent is withheld, in the context of special data. Consent, once given, may be withdrawn at any time. There will be no consequences where consent is withdrawn. Protecting your data We are aware of the requirement to ensure your data is protected against accidental loss or disclosure, destruction and abuse. We have implemented GDPR compliant processes to guard against such. Where we share your data with third parties, we provide written instructions to them to ensure that your data is held securely and in line with GDPR requirements. Third parties must implement appropriate technical and organizational measures to ensure the security of your data. How long we keep your data for In line with data protection principles, we only keep your data for as long as we need it. If unsuccessful during the application process we will keep your personal details, interview notes and your CV details, is kept for 12 months or as long as is necessary to comply with applicable immigration law (whichever is shorter). Successful applicants will be provided with an employee privacy notice as part of the on-boarding process. Providing Consent CB Payments is committed to complying with the GDPR. You are entirely in control of your decision to give consent to our use of your data as requested in this form. You do not need to give consent. However, in order for CB Payments to assess your credentials you will need to supply consent in order for us to process your application. Withdrawing Consent You have the absolute unrestricted right to withdraw your consent at any time. We will stop processing the data for which you have withdrawn your consent. Please note however, we must keep some personal data in order to comply with employment regulation. Change in Purpose If the purpose of using the data for changes, we will seek new consent, setting out the new purpose. You can decline to give your consent, with no repercussions. Consent can again be withdrawn at any time once given. Making a complaint The supervisory authority in Ireland for data protection matters is the Data Protection Commission (DPC). If you think your data protection rights have been breached in any way by us, you are able to make a complaint to the DPC here: https://www.dataprotection.ie/ if you are located in Ireland, or to your local data protection authority. Data Protection Officer CB Payment's Data Protection Officer is Lydia Lavender. Contact details are: myprivacy@coinbase.com
Coinbase has built the world's leading compliant cryptocurrency platform serving over 30 million accounts in more than 50 countries. With the success of our flagship product, Coinbase Consumer, and our vocal advocacy for blockchain technology, we have played a major part in mainstream awareness and adoption of cryptocurrency. We are now proud to offer an entire suite of products that make accessing cryptocurrencies easy and secure, in addition to new products that operate at the frontiers of crypto and blockchain. As a Support Analyst, Client Services, you'll join a high functioning team of passionate support professionals who know their performance is critical to Coinbase achieving its mission . At Coinbase we have a high hiring bar and we're determined to create a productive, progressive, inclusive place to work. What you'll be doing: Responsible for providing support for Coinbase's Institutional products (including Prime and Custody) and serving as a domain expert across multiple channels. Participate in an on-call rotation and serve as an escalation point for high priority requests or complex investigations. Provide white glove support to our highest priority global clients through phone, email and video calls in an articulate and empathetic manner. Operationalize and standardize new and existing policies, processes and procedures related to the Client Services' scope. Maintain a thorough understanding of metrics and the business to make informed, data-driven decisions. Proactively drive impactful changes across workflows and tools by working with the sales, engineering, and product teams. Continuously add value through effective project management, ruthless prioritization and efficient execution. Set a high bar for support analysts within the organization by setting an example through performance and work ethic. Facilitate pre and post onboarded client demo calls highlighting key product features and answering technical cryptocurrency related questions. Act as a liaison between the client and other internal teams including Advocacy, Engineering and Product when surfacing bugs, incidents and product feedback. What we look for in you: Motivated by Coinbase's mission and creating a seamless support experience for our global customer base. Understanding of cryptocurrency, global financial markets, and/or trading platforms. Must work within defined shift hours and participate in an on-call rotation, as required by the business. Minimum of 4 years of relevant experience in financial services, technology and/or customer support. Experience with high priority clients, compliance, product support, payments, fraud, or other relevant operational domains. Experience with different channels of support, including voice, e-mail and/or chat. Fantastic communication skills in order to operate across multiple departments, stakeholders, and Institutional clients. Flexible and adaptable to meet the evolving needs of a high-growth and fast paced organization. Travel requirements up to 20% to Coinbase offices and client locations (depending on business need). Must be able to read, write and speak in English. Nice to haves: Advanced degree in business, finance or CX. Experience in API Support. Proficiency in one or more of the following languages: French, German, Japanese, Mandarin or another language. Coinbase is committed to diversity in its workforce and is proud to be an equal opportunity employer. Coinbase does not make hiring or employment decisions on the basis of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Coinbase will also consider for employment qualified applicants with arrest and conviction records in a manner consistent with San Francisco's Fair Chance Ordinance and similar local laws.
May 08, 2019
Coinbase has built the world's leading compliant cryptocurrency platform serving over 30 million accounts in more than 50 countries. With the success of our flagship product, Coinbase Consumer, and our vocal advocacy for blockchain technology, we have played a major part in mainstream awareness and adoption of cryptocurrency. We are now proud to offer an entire suite of products that make accessing cryptocurrencies easy and secure, in addition to new products that operate at the frontiers of crypto and blockchain. As a Support Analyst, Client Services, you'll join a high functioning team of passionate support professionals who know their performance is critical to Coinbase achieving its mission . At Coinbase we have a high hiring bar and we're determined to create a productive, progressive, inclusive place to work. What you'll be doing: Responsible for providing support for Coinbase's Institutional products (including Prime and Custody) and serving as a domain expert across multiple channels. Participate in an on-call rotation and serve as an escalation point for high priority requests or complex investigations. Provide white glove support to our highest priority global clients through phone, email and video calls in an articulate and empathetic manner. Operationalize and standardize new and existing policies, processes and procedures related to the Client Services' scope. Maintain a thorough understanding of metrics and the business to make informed, data-driven decisions. Proactively drive impactful changes across workflows and tools by working with the sales, engineering, and product teams. Continuously add value through effective project management, ruthless prioritization and efficient execution. Set a high bar for support analysts within the organization by setting an example through performance and work ethic. Facilitate pre and post onboarded client demo calls highlighting key product features and answering technical cryptocurrency related questions. Act as a liaison between the client and other internal teams including Advocacy, Engineering and Product when surfacing bugs, incidents and product feedback. What we look for in you: Motivated by Coinbase's mission and creating a seamless support experience for our global customer base. Understanding of cryptocurrency, global financial markets, and/or trading platforms. Must work within defined shift hours and participate in an on-call rotation, as required by the business. Minimum of 4 years of relevant experience in financial services, technology and/or customer support. Experience with high priority clients, compliance, product support, payments, fraud, or other relevant operational domains. Experience with different channels of support, including voice, e-mail and/or chat. Fantastic communication skills in order to operate across multiple departments, stakeholders, and Institutional clients. Flexible and adaptable to meet the evolving needs of a high-growth and fast paced organization. Travel requirements up to 20% to Coinbase offices and client locations (depending on business need). Must be able to read, write and speak in English. Nice to haves: Advanced degree in business, finance or CX. Experience in API Support. Proficiency in one or more of the following languages: French, German, Japanese, Mandarin or another language. Coinbase is committed to diversity in its workforce and is proud to be an equal opportunity employer. Coinbase does not make hiring or employment decisions on the basis of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Coinbase will also consider for employment qualified applicants with arrest and conviction records in a manner consistent with San Francisco's Fair Chance Ordinance and similar local laws.
Coinbase has built the world's leading compliant cryptocurrency platform serving over 30 million accounts in more than 50 countries. With the success of our flagship product, Coinbase Consumer, and our vocal advocacy for blockchain technology, we have played a major part in mainstream awareness and adoption of cryptocurrency. We are now proud to offer an entire suite of products that make accessing cryptocurrencies easy and secure, in addition to new products that operate at the frontiers of crypto and blockchain. As a Support Analyst - Disputes, you'll join a high functioning team of passionate support professionals who know their performance is critical to Coinbase achieving its mission. At Coinbase we have a high hiring bar and we're determined to create a productive, progressive, inclusive place to work. If you're looking to work for a mission driven, employee first organization, please apply today. What you'll be doing: Responsible for providing support for the Coinbase Disputes Operations program and ensuring that Coinbase maintains regulatory standards across various policies and programs. Serve as an escalation point for hi-priority queues or complex investigations. Responsible for investigating, troubleshooting and resolving cases across multiple channels (voice, email, social and/or chat). Monitor and report on EU/UK Disputes working closely with our Legal team. Communicate with internal and external stakeholders in an effective, tactical, and empathetic manner. Work with customer advocacy to operationalize and standardize new and existing policies, processes and procedures. Proactively drive impactful changes across workflows, policies and tools by working with internal support teams, Compliance and Legal. Maintain a thorough understanding of metrics and dashboards to make informed, data-driven decisions. Set a high bar for support analysts within the organization by setting an example through performance and work ethic. Continuously add value through effective project management, ruthless prioritization and efficient execution. Maintain an investigative mindset to help address critical compliance issues while building operational processes to develop and maintain our program at scale. Experience with industry standards and developments in the areas of KYC and BSA/AML is a plus. What we look for in you: Motivated by Coinbase's mission and creating a seamless support experience for our global customer base. Must work in a defined shift, as required by the business. Minimum of 4 years of relevant experience in financial services, technology and/or customer support. Experience with compliance, payments, fraud, account access, trust and safety or other relevant operational domains. Experience with different channels of support, including voice, e-mail, social and/or chat. Fantastic communication skills in order to operate globally across multiple departments and stakeholders. Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization. Travel requirements up to 10% to Coinbase offices and vendor locations (depending on business need) Must be able to read, write and speak in English. Proficiency in one or more of the following languages: Spanish, Dutch, French, German, Italian, Spanish or another language. Preferred Skills and Experience: Experience in project management, analytics and/or vendor management. Advanced degree in business, finance or CX. Advanced understanding of Google apps, JIRA, Salesforce Service Cloud. Experience working with and partnering with external outsource business partners. Coinbase is committed to diversity in its workforce and is proud to be an equal opportunity employer. Coinbase does not make hiring or employment decisions on the basis of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Coinbase will also consider for employment qualified applicants with arrest and conviction records in a manner consistent with San Francisco's Fair Chance Ordinance and similar local laws.
May 03, 2019
Coinbase has built the world's leading compliant cryptocurrency platform serving over 30 million accounts in more than 50 countries. With the success of our flagship product, Coinbase Consumer, and our vocal advocacy for blockchain technology, we have played a major part in mainstream awareness and adoption of cryptocurrency. We are now proud to offer an entire suite of products that make accessing cryptocurrencies easy and secure, in addition to new products that operate at the frontiers of crypto and blockchain. As a Support Analyst - Disputes, you'll join a high functioning team of passionate support professionals who know their performance is critical to Coinbase achieving its mission. At Coinbase we have a high hiring bar and we're determined to create a productive, progressive, inclusive place to work. If you're looking to work for a mission driven, employee first organization, please apply today. What you'll be doing: Responsible for providing support for the Coinbase Disputes Operations program and ensuring that Coinbase maintains regulatory standards across various policies and programs. Serve as an escalation point for hi-priority queues or complex investigations. Responsible for investigating, troubleshooting and resolving cases across multiple channels (voice, email, social and/or chat). Monitor and report on EU/UK Disputes working closely with our Legal team. Communicate with internal and external stakeholders in an effective, tactical, and empathetic manner. Work with customer advocacy to operationalize and standardize new and existing policies, processes and procedures. Proactively drive impactful changes across workflows, policies and tools by working with internal support teams, Compliance and Legal. Maintain a thorough understanding of metrics and dashboards to make informed, data-driven decisions. Set a high bar for support analysts within the organization by setting an example through performance and work ethic. Continuously add value through effective project management, ruthless prioritization and efficient execution. Maintain an investigative mindset to help address critical compliance issues while building operational processes to develop and maintain our program at scale. Experience with industry standards and developments in the areas of KYC and BSA/AML is a plus. What we look for in you: Motivated by Coinbase's mission and creating a seamless support experience for our global customer base. Must work in a defined shift, as required by the business. Minimum of 4 years of relevant experience in financial services, technology and/or customer support. Experience with compliance, payments, fraud, account access, trust and safety or other relevant operational domains. Experience with different channels of support, including voice, e-mail, social and/or chat. Fantastic communication skills in order to operate globally across multiple departments and stakeholders. Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization. Travel requirements up to 10% to Coinbase offices and vendor locations (depending on business need) Must be able to read, write and speak in English. Proficiency in one or more of the following languages: Spanish, Dutch, French, German, Italian, Spanish or another language. Preferred Skills and Experience: Experience in project management, analytics and/or vendor management. Advanced degree in business, finance or CX. Advanced understanding of Google apps, JIRA, Salesforce Service Cloud. Experience working with and partnering with external outsource business partners. Coinbase is committed to diversity in its workforce and is proud to be an equal opportunity employer. Coinbase does not make hiring or employment decisions on the basis of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Coinbase will also consider for employment qualified applicants with arrest and conviction records in a manner consistent with San Francisco's Fair Chance Ordinance and similar local laws.
Coinbase has built the world's leading compliant cryptocurrency platform serving over 30 million accounts in more than 50 countries. With the success of our flagship product, Coinbase Consumer, and our vocal advocacy for blockchain technology, we have played a major part in mainstream awareness and adoption of cryptocurrency. We are now proud to offer an entire suite of products that make accessing cryptocurrencies easy and secure, in addition to new products that operate at the frontiers of crypto and blockchain. Coinbase's IT Team is a growing team working with all of Coinbase's lines of business. We focus on applications and services for Coinbase's internal employees and contractors. Our goal is to enable Coinbase team members to have the securest, easiest, and best experience to get their jobs done. If you like helping people and working with technology in a fast-paced and dynamic environment with some of the brightest minds in a burgeoning industry, we want speak with you. Join us as a Senior IT Service Desk Engineer and you will be the first official IT ambassador to our Dublin end users, and will work at one of the most disruptive companies of our lifetime. What you'll be doing: Provide amazing day to day and on-call support; for both hardware and software. Support Coinbase's onboarding and offboarding processes. Learn, document, train, and support new applications and IT processes. Support Coinbase's collaboration tools including Audio Visual and Conference Room Technology. Work with and coordinate vendors to support our Dublin and London offices. Automate processes to increase efficiency What we look for in you: Technical expertise on OSX, iOS, Chrome OS, and Android operating systems and platforms. Agent level knowledge of Zendesk or similar ticketing system. Basic networking knowledge. Familiar with Google for Business, Microsoft Office, Chrome, Atlassian, Okta. Demonstrable troubleshooting methodologies. Able to move and setup laptops, monitors, keyboards, mice and additional peripheral equipment throughout the office. Customer -focused Service Excellent communication skills and time management Ability to travel up to 20% of the time. Coinbase is committed to diversity in its workforce and is proud to be an equal opportunity employer. Coinbase does not make hiring or employment decisions on the basis of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Coinbase will also consider for employment qualified applicants with arrest and conviction records in a manner consistent with San Francisco's Fair Chance Ordinance and similar local laws.
Apr 30, 2019
Coinbase has built the world's leading compliant cryptocurrency platform serving over 30 million accounts in more than 50 countries. With the success of our flagship product, Coinbase Consumer, and our vocal advocacy for blockchain technology, we have played a major part in mainstream awareness and adoption of cryptocurrency. We are now proud to offer an entire suite of products that make accessing cryptocurrencies easy and secure, in addition to new products that operate at the frontiers of crypto and blockchain. Coinbase's IT Team is a growing team working with all of Coinbase's lines of business. We focus on applications and services for Coinbase's internal employees and contractors. Our goal is to enable Coinbase team members to have the securest, easiest, and best experience to get their jobs done. If you like helping people and working with technology in a fast-paced and dynamic environment with some of the brightest minds in a burgeoning industry, we want speak with you. Join us as a Senior IT Service Desk Engineer and you will be the first official IT ambassador to our Dublin end users, and will work at one of the most disruptive companies of our lifetime. What you'll be doing: Provide amazing day to day and on-call support; for both hardware and software. Support Coinbase's onboarding and offboarding processes. Learn, document, train, and support new applications and IT processes. Support Coinbase's collaboration tools including Audio Visual and Conference Room Technology. Work with and coordinate vendors to support our Dublin and London offices. Automate processes to increase efficiency What we look for in you: Technical expertise on OSX, iOS, Chrome OS, and Android operating systems and platforms. Agent level knowledge of Zendesk or similar ticketing system. Basic networking knowledge. Familiar with Google for Business, Microsoft Office, Chrome, Atlassian, Okta. Demonstrable troubleshooting methodologies. Able to move and setup laptops, monitors, keyboards, mice and additional peripheral equipment throughout the office. Customer -focused Service Excellent communication skills and time management Ability to travel up to 20% of the time. Coinbase is committed to diversity in its workforce and is proud to be an equal opportunity employer. Coinbase does not make hiring or employment decisions on the basis of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Coinbase will also consider for employment qualified applicants with arrest and conviction records in a manner consistent with San Francisco's Fair Chance Ordinance and similar local laws.
Coinbase has built the world's leading compliant cryptocurrency platform serving over 30 million accounts in more than 50 countries. With the success of our flagship product, Coinbase Consumer, and our vocal advocacy for blockchain technology, we have played a major part in mainstream awareness and adoption of cryptocurrency. We are now proud to offer an entire suite of products that make accessing cryptocurrencies easy and secure, in addition to new products that operate at the frontiers of crypto and blockchain. The Head of Finance provides effective financial leadership to grow value responsibly, in a profitable and sustainable manner. With the CEO, the Head of Finance sets the tone for management to foster ethical and responsible decision making, appropriate management and corporate governance practices. The Head of Finance is also responsible for reporting accurate financial information in compliance with Generally Accepted Accounting Principles ("GAAP"). The Head of Finance is responsible for Coinbase Ireland' financial condition, and will oversee the formation of the capital structure of the company, with careful attention to managing risk and maintaining liquidity. The Head of Finance will be responsible for the company's economic and financial forecasting and planning. The Head of Finance shall report to both the Chief Executive Officer of Coinbase Ireland ("CEO") and the Chief Financial Officer in Coinbase Inc ("CFO"). This role is a pre-approval controlled function ("PCF") as defined by Section 21 of the Central Bank Reform Act, 2010: PCF-11 Head of Finance All PCF candidates must satisfy Fitness and Probity requirements as specified by Coinbase Ireland and the Central Bank of Ireland before they can be formally appointed to the role. What you'll be doing: Working with the CEO and CFO to ensure the development of a strategic plan for Coinbase Ireland to maximise shareholder value and recommend it to the Board for review and, in the Board's discretion, approval Ensure the development of an annual operating plan including business plans, operational requirements, organisational structure, staffing and budgets that support the strategic plan and recommend the annual operating plan to the Board for review and, in the Board's discretion, approval Ensure the implementation of the annual operating plan and direct and monitor the activities and resources of Coinbase Ireland, consistent with the strategic direction, financial limits and operating objectives approved by the Board Ensure Coinbase Ireland maintains an appropriate capital structure to support its annual operating plans and strategic plans Ensure Coinbase Ireland has sufficient liquidity to implement the agreed business plans; Effectively manage the supporting finance team at Coinbase Inc Communicate in a timely fashion with the Board, and Senior Management on material financial and accounting matters affecting Coinbase Ireland Communicate regularly with the Board, and Senior Management to ensure that these responsibilities are being fully complied with and that Directors are being provided with information necessary to fulfil their responsibilities and statutory obligations Provide general supervision and management of the day-to-day financial and accounting affairs of Coinbase Ireland within the guidelines established by the Board, consistent with decisions requiring prior approval of the Board and the Board's expectations of management Maintain proper books of account and ensure they correctly record and explain the transactions of Coinbase Ireland and at any time, enable the financial position of the Coinbase Ireland to be determined with reasonable accuracy, that the balance sheet and profit and loss account comply with all applicable accounting standards, and enable the accounts to be readily and properly audited Ensure that Coinbase Ireland satisfies any initial capital requirements and on-going capital requirements as required by Central Bank of Ireland Ensure the Coinbase Ireland has adequate arrangements in place to safeguard the funds of Coinbase Ireland Customers Ensure Coinbase Ireland financial reports are prepared efficiently and accurately and submitted to the Central Bank of Ireland, Companies House and any other regulatory or oversight body, at the frequency specified to Coinbase Ireland and within the specified timeframes Ensure the accuracy, completeness, integrity and appropriate disclosure of the Company's financial statements, other financial information and other continuous disclosure through appropriate policies and procedures Ensure that Coinbase Ireland has complied with all regulatory requirements for the Company's financial information, reporting, disclosure requirements and internal controls over financial reporting Provide required regulatory certifications regarding Coinbase Ireland and its activities Provide leadership to management in support of the Company's commitment to social and community responsibility Foster ethical and responsible decision making by Management Along with Senior Management, establish and facilitate the continuation of a compliance culture within Coinbase Ireland to help minimise the risk of regulatory failure and potential resultant sanctions and financial and reputational damage Maintain awareness of standards of conduct through regular consultation with the business and external information providers Keep abreast of sound compliance practices and in particular take into account the requirements of the European Communities (Electronic Money) Regulations 2011, as amended; European Union (Payment Services) Regulations 2018; Central Bank's Industry Funding Levy; various reporting requirements of the Central Bank; and Companies Act 2014. What we look for in you: A professional financial qualification, and membership of a recognised professional body, is a prerequisite ( ACA, GCA, CMA, ACCA, or CPA with experience in senior management ) 10+ years of experience in a finance role within a regulated financial services business Previous PCF-11 Central Bank of Ireland approved person Ability to work collaboratively with a broad range of business functions, with an emphasis on senior management Excellent oral and written communication - fluency in English is a key requirement Track record of building strong relationships with Boards, Senior Management and Regulators Capacity to meet deadlines while maintaining quality standards and effective time management Leadership - voice concerns, challenges, and roadmap for Europe Ability to thrive in fast-paced remote environment Commitment to Diversity Coinbase is committed to diversity in its workforce and is proud to be an equal opportunity employer. Coinbase does not make hiring or employment decisions on the basis of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Coinbase will also consider for employment qualified applicants with arrest and conviction records in a manner consistent with San Francisco's Fair Chance Ordinance and similar local laws.
Apr 30, 2019
Coinbase has built the world's leading compliant cryptocurrency platform serving over 30 million accounts in more than 50 countries. With the success of our flagship product, Coinbase Consumer, and our vocal advocacy for blockchain technology, we have played a major part in mainstream awareness and adoption of cryptocurrency. We are now proud to offer an entire suite of products that make accessing cryptocurrencies easy and secure, in addition to new products that operate at the frontiers of crypto and blockchain. The Head of Finance provides effective financial leadership to grow value responsibly, in a profitable and sustainable manner. With the CEO, the Head of Finance sets the tone for management to foster ethical and responsible decision making, appropriate management and corporate governance practices. The Head of Finance is also responsible for reporting accurate financial information in compliance with Generally Accepted Accounting Principles ("GAAP"). The Head of Finance is responsible for Coinbase Ireland' financial condition, and will oversee the formation of the capital structure of the company, with careful attention to managing risk and maintaining liquidity. The Head of Finance will be responsible for the company's economic and financial forecasting and planning. The Head of Finance shall report to both the Chief Executive Officer of Coinbase Ireland ("CEO") and the Chief Financial Officer in Coinbase Inc ("CFO"). This role is a pre-approval controlled function ("PCF") as defined by Section 21 of the Central Bank Reform Act, 2010: PCF-11 Head of Finance All PCF candidates must satisfy Fitness and Probity requirements as specified by Coinbase Ireland and the Central Bank of Ireland before they can be formally appointed to the role. What you'll be doing: Working with the CEO and CFO to ensure the development of a strategic plan for Coinbase Ireland to maximise shareholder value and recommend it to the Board for review and, in the Board's discretion, approval Ensure the development of an annual operating plan including business plans, operational requirements, organisational structure, staffing and budgets that support the strategic plan and recommend the annual operating plan to the Board for review and, in the Board's discretion, approval Ensure the implementation of the annual operating plan and direct and monitor the activities and resources of Coinbase Ireland, consistent with the strategic direction, financial limits and operating objectives approved by the Board Ensure Coinbase Ireland maintains an appropriate capital structure to support its annual operating plans and strategic plans Ensure Coinbase Ireland has sufficient liquidity to implement the agreed business plans; Effectively manage the supporting finance team at Coinbase Inc Communicate in a timely fashion with the Board, and Senior Management on material financial and accounting matters affecting Coinbase Ireland Communicate regularly with the Board, and Senior Management to ensure that these responsibilities are being fully complied with and that Directors are being provided with information necessary to fulfil their responsibilities and statutory obligations Provide general supervision and management of the day-to-day financial and accounting affairs of Coinbase Ireland within the guidelines established by the Board, consistent with decisions requiring prior approval of the Board and the Board's expectations of management Maintain proper books of account and ensure they correctly record and explain the transactions of Coinbase Ireland and at any time, enable the financial position of the Coinbase Ireland to be determined with reasonable accuracy, that the balance sheet and profit and loss account comply with all applicable accounting standards, and enable the accounts to be readily and properly audited Ensure that Coinbase Ireland satisfies any initial capital requirements and on-going capital requirements as required by Central Bank of Ireland Ensure the Coinbase Ireland has adequate arrangements in place to safeguard the funds of Coinbase Ireland Customers Ensure Coinbase Ireland financial reports are prepared efficiently and accurately and submitted to the Central Bank of Ireland, Companies House and any other regulatory or oversight body, at the frequency specified to Coinbase Ireland and within the specified timeframes Ensure the accuracy, completeness, integrity and appropriate disclosure of the Company's financial statements, other financial information and other continuous disclosure through appropriate policies and procedures Ensure that Coinbase Ireland has complied with all regulatory requirements for the Company's financial information, reporting, disclosure requirements and internal controls over financial reporting Provide required regulatory certifications regarding Coinbase Ireland and its activities Provide leadership to management in support of the Company's commitment to social and community responsibility Foster ethical and responsible decision making by Management Along with Senior Management, establish and facilitate the continuation of a compliance culture within Coinbase Ireland to help minimise the risk of regulatory failure and potential resultant sanctions and financial and reputational damage Maintain awareness of standards of conduct through regular consultation with the business and external information providers Keep abreast of sound compliance practices and in particular take into account the requirements of the European Communities (Electronic Money) Regulations 2011, as amended; European Union (Payment Services) Regulations 2018; Central Bank's Industry Funding Levy; various reporting requirements of the Central Bank; and Companies Act 2014. What we look for in you: A professional financial qualification, and membership of a recognised professional body, is a prerequisite ( ACA, GCA, CMA, ACCA, or CPA with experience in senior management ) 10+ years of experience in a finance role within a regulated financial services business Previous PCF-11 Central Bank of Ireland approved person Ability to work collaboratively with a broad range of business functions, with an emphasis on senior management Excellent oral and written communication - fluency in English is a key requirement Track record of building strong relationships with Boards, Senior Management and Regulators Capacity to meet deadlines while maintaining quality standards and effective time management Leadership - voice concerns, challenges, and roadmap for Europe Ability to thrive in fast-paced remote environment Commitment to Diversity Coinbase is committed to diversity in its workforce and is proud to be an equal opportunity employer. Coinbase does not make hiring or employment decisions on the basis of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Coinbase will also consider for employment qualified applicants with arrest and conviction records in a manner consistent with San Francisco's Fair Chance Ordinance and similar local laws.
