5 jobs found

Circle is a global crypto finance company, built on blockchain technology, powered by crypto assets, and dedicated to helping people and institutions create and share value globally. With our suite of products, we enable our customers to send and receive money around the world easily, as well as invest in and trade crypto assets. As a member of Treasury Operations, you'll gain real-world experience supporting day-to-day treasury banking operations, ensuring proper internal controls and protection of customer information. Working out of our Hong Kong office, you'll get the opportunity to develop your skills, collaborate across teams and continue to learn. You will help us to ensure the success of critical treasury operational functions, including cash reconciliation, wire processing, transaction confirmation and cash positioning. You will also participate in the development of related policies and processes to ensure alignment with Treasury objectives, primarily as it relates to cash and financial risk management. What you'll work on: Support customer reconciliation activities for fiat flowing through our platform and ensuring an accurate, up-to-date cash position and complete exception management Evaluate internal control structures and data to identify weaknesses and any associated risks, as well as make recommendations on how to mitigate those risks Interact and communicate with internal stakeholders regarding daily processes and critical issues Identify and investigate opportunities for new processes and resources What you'll bring to Circle: Bachelor's degree in Accounting, Finance, Economics or closely related field 3+ years of progressively responsible accounting or finance experience Ability to influence internal and external customers to resolve exception items and achieve organisational objectives on an expedient basis Ability to manage multiple competing priorities and use good judgement to establish order or priorities on the fly Proven success at identifying and documenting key performance and risk indicators and can develop meaningful and insightful management dashboards and reporting Established ability to organize, analyze and interpret data to explain irregularities or trends Self-motivated and creative problem-solver Experience/familiarity with Slack, Mac OSX and GSuite Circle was founded in 2013 by internet entrepreneurs Jeremy Allaire and Sean Neville. We're backed by $250 million from investors including Jim Breyer (Facebook), Goldman Sachs, IDG Capital (Baidu, Tencent), General Catalyst (AirBnB, Snapchat), Accel Partners, and Bitmain, with offices in Boston, New York, San Francisco, Dublin, London and Hong Kong. Circle Pay enables customers to send and receive money, across borders and currencies. Circle Invest empowers consumers to buy and sell crypto assets. Circle Trade is one of the world's top market makers for major crypto coins and offers OTC trading services for institutions and high net worth individuals. Additionally, in 2018 Circle acquired Poloniex and signed an agreement to acquire SeedInvest, both of which enable us to expand our offerings even further. Poloniex is one of the world's leading token marketplaces. SeedInvest is the largest equity crowdfunding platform in the United States, as well as a licensed broker-dealer. Check us out at circle.com and download Circle Pay & Circle Invest for iOS and Android today. We are an equal opportunity employer and value diversity at Circle. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Circle is a global internet finance company, built on blockchain technology, powered by crypto assets, and dedicated to helping people everywhere create and share value. We've already made sending money around the world free and easy using blockchain technology with Circle Pay. With Circle Invest, we're expanding our offerings with a cryptocurrency investment product, enabling anyone to buy and sell crypto assets. Through Circle Trade, we're market makers for the top crypto coins and offer OTC trading services. In March 2018, Circle acquired Poloniex, one of the world's leading token marketplaces. We're looking for an analyst to join our Risk Operations team and support our risk analysis and AML investigations for our growing OTC Cryptocurrency operation in Asia. The ideal candidate is a highly motivated, inquisitive individual who enjoys analytical challenges, extremely customer focused, and seek a fun, collaborative, and fast-paced environment. What you will be working on: Be a subject matter expert on AML / compliance ops for Circle Trade and USDC - Asia Suggest risk control changes based on identified trends or inefficiencies, e.g. transaction monitoring, sanctions screening, etc, focus on automation and controls streamlining. Identify suspicious activity, KYC and EDD red flags investigate patterns / typologies and work on appropriate solutions. Maintain a strong operational focus with the ability to manage time sensitive workflows across competing priorities- be ready to support the onboarding of customers as well as alert case management! Suggest improvements to internal policies/procedures, give constructive feedback to our product teams on improvements to be made to internal tools that will lead to greater efficiency for the risk ops team and the customer. Identify gaps in our AML controls and work closely with compliance, product and engineering teams to develop creative solutions. Ability to understand complex business problems, break down analytical projects into a structured approach and formalize complex ideas into a well defined logic. Be comfortable with dealing with high amounts of data and developing AML metrics and reporting to help lead risk decisions Strong urge to always put the 'customer first' and show an empathetic side for the customer experience. Strong independent contributor that can be relied upon to deliver consistent results and help us iterate and improve constantly as we grow. Help build out documentation of existing policies and take the initiative to suggest areas of improvements to our own internal knowledge base What you'll bring to Circle: B.A./B.S. degree from a leading academic institution; quantitative or technical degree a plus 1+ years experience in AML investigations, data analysis, etc; Asian payments industry experience a plus. Demonstrated experience in AML operations - understanding the end to end risk mitigation process. An innovative and creative mind looking to suggest new solutions to old problems. Interest and experience in the digital currency space and distributed networks. Strong organizational, analytical, written, and verbal communication skills. Fluent Chinese language is preferred. CAMS certification or equivalent is preferred Circle was founded in 2013 by internet entrepreneurs Jeremy Allaire and Sean Neville. We're backed by $250 million from investors including Jim Breyer (Facebook), Goldman Sachs, IDG Capital (Baidu, Tencent), General Catalyst (AirBnB, Snapchat), Accel Partners, and Bitmain, with offices in Boston, New York, San Francisco, Dublin, London and Hong Kong. Check us out at circle.com and download Circle Pay & Circle Invest for iOS and Android today. We are an equal opportunity employer and value diversity at Circle. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. About your personal information We respect your privacy and are committed to protecting your personal information.Please refer to our candidate privacy notice here. for more information on how we will be using your personal information. By submitting your application, you agree that you have read and understood the candidate privacy notice .

Circle is a global internet finance company, built on blockchain technology, powered by crypto assets, and dedicated to helping people everywhere create and share value.  We’ve already made sending money around the world free and easy using blockchain technology with Circle Pay. With Circle Invest, we’re expanding our offerings with a cryptocurrency investment product, enabling anyone to buy and sell crypto assets. Through Circle Trade, we’re market makers for the top crypto coins and offer OTC trading services. In March 2018, Circle acquired Poloniex, one of the world's leading token marketplaces. We’re looking for a senior analyst to join our Risk Operations team and lead our risk analysis and AML investigations for our growing OTC Cryptocurrency operation in Asia. The ideal candidate is a highly motivated, inquisitive individual who enjoys analytical challenges, extremely customer focused, and seek a fun, collaborative, and fast-paced environment. What you will be working on: Be the subject matter expert on AML / compliance ops for Circle Trade and USDC - Asia, build procedures and effective review methodology, and train / mentor analysts in the field.  Create risk controls based on defined policy, e.g. transaction monitoring, sanctions screening, etc, focus on automation and controls streamlining.  Identify suspicious activity, KYC and EDD red flags, investigate patterns / typologies and work on appropriate solutions. Maintain a strong operational focus with the ability to manage time sensitive workflows across competing priorities- be ready to support the onboarding of customers as well as alert case management! Suggest improvements to internal policies/procedures, give constructive feedback to our product teams on improvements to be made to internal tools that will lead to greater efficiency for the risk ops team and the customer. Identify gaps in our AML controls and work closely with compliance, product and engineering teams to develop creative solutions. Ability to understand complex business problems, break down analytical projects into a structured approach and formalize complex ideas into a well defined logic. Be comfortable with dealing with high amounts of data and developing AML metrics and reporting to help lead risk decisions Strong urge to always put the â€customer first’ and show an empathetic side for the customer experience. Capable of building and leading a team of analysts. Strong independent contributor that can be relied upon to deliver consistent results and help us iterate and improve constantly as we grow. Help build out documentation of existing policies and take the initiative to suggest areas of improvements to our own internal knowledge base What you’ll bring to Circle: B.A./B.S. degree from a leading academic institution; quantitative or technical degree a plus 3+ years experience in investigations, data analysis, etc; Asian payments industry experience a plus. Domain expertise in AML / fraud operations - understanding the end to end risk mitigation process.  An innovative and creative mind looking to suggest new solutions to old problems. Interest and experience in the digital currency space and distributed networks. Strong organizational, analytical, written, and verbal communication skills. Entrepreneurial; you’ve owned projects from start to finish with minimal guidance. Fluent Chinese language is preferred. CAMS certification or equivalent is preferred  Circle was founded in 2013 by internet entrepreneurs Jeremy Allaire and Sean Neville. We’re backed by $250 million from investors including Jim Breyer (Facebook), Goldman Sachs, IDG Capital (Baidu, Tencent), General Catalyst (AirBnB, Snapchat), Accel Partners, and Bitmain, with offices in Boston, New York, San Francisco, Dublin, London and Hong Kong.  Check us out at circle.com Âand download Circle Pay & Circle Invest for iOS and Android today.  We are an equal opportunity employer Âand value diversity at Circle. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  About your personal information  We respect your privacy and are committed to protecting your personal information.ÂPlease refer to our candidate privacy notice here. Âfor more information on how we will be using your personal information. By submitting your application, you agree that you have read and understood the candidate privacy notice .

Circle is a global internet finance company, built on blockchain technology, powered by crypto assets, and dedicated to helping people everywhere create and share value. We've already made sending money around the world free and easy using blockchain technology with Circle Pay. With Circle Invest, we're expanding our offerings with a cryptocurrency investment product, enabling anyone to buy and sell crypto assets. Through Circle Trade, we're market makers for the top crypto coins and offer OTC trading services. In March 2018, Circle acquired Poloniex, one of the world's leading token marketplaces. About the right candidate: You are a leader, inspired to raise the capabilities of those around you, and motivated to build high performing teams that exceed expectations. Delivering high quality customer experiences is not only in your wheelhouse, it defines you. You are seeking an opportunity to not only lead a team of passionate CX agents, but also to help build out world class global operations. You know how to select, develop and retain top talent as well as build and optimize support channels, drive automation and strengthen team culture. This role is key to building and scaling our world-class operation, as you will be the first Customer Experience team member in Hong Kong. We are taking our successes to the next level and looking for leaders who are ready to do whatever it takes to help us get there. While you do not have to be a crypto expert, a demonstrated passion for how cryptocurrency will reinvent the finance industry is required. Whether you've personally invested in crypto, worked in crypto, or have studied it deeply, your passion for this space is genuine and palpable. What you'll work on: Mastering all of Circle's products, infrastructure, processes and procedures with the ability to train others and step into any role as necessary Establishing new processes, procedures, tools and technology that will complement the existing Centers of Excellence in Boston and Dublin Leading CX talent acquisition, interviewing and onboarding, as well as building and implementing career planning and professional development strategies Being highly data-driven, understanding how to use metrics to help staff each line of business appropriately, based on demand and need Developing support center content, customer emails and translating correspondences and/or support materials into other languages Engaging in email conversations with customers, possibly expanding to other channels in the future, handling all types of inquiries including prospects and existing customers Reviewing customer communications, handling escalated situations, conducting quality assurance and compliance reviews and ensuring all regulations and standards are me Leading and managing projects, including setting scope, timeline, and measurable outcomes side-by-side with product managers, legal, compliance and other stakeholders What you'll bring to Circle: 7-10 years of working experience, including 5+ years managing people directly, with at least 3 years in a Customer Experience/Support (or similar) capacity Fluent in English (written and oral) required; also seeking ability to converse in either Mandarin or Korean Experience building and scaling customer support operations, particularly in a fast-paced startup or tech environment Ability, and interest, in working across multiple departments to influence and communicate cross-functionally to realize rapid results Level-headed leadership under pressure along with creative problem-solving abilities and a passion for innovation Technical savviness, including the ability to navigate both homegrown and industry-standard CRM platforms Exceptional interpersonal and written communication skills, including attention to detail, and the ability to quickly build rapport with customers The ability to work effectively both independently and as part of a broader team, lending a hand on any activity necessary to support the business when needed Availability or flexibility on nights or weekends, usually for team meetings Ability to travel, company-sponsored, either to the United States or Ireland Circle was founded in 2013 by internet entrepreneurs Jeremy Allaire and Sean Neville. We're backed by $250 million from investors including Jim Breyer (Facebook), Goldman Sachs, IDG Capital (Baidu, Tencent), General Catalyst (AirBnB, Snapchat), Accel Partners, and Bitmain, with offices in Boston, New York, San Francisco, Dublin, London and Hong Kong. Check us out at circle.com and download Circle Pay & Circle Invest for iOS and Android today. We are an equal opportunity employer and value diversity at Circle. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. About your personal information We respect your privacy and are committed to protecting your personal information.Please refer to our candidate privacy notice here. for more information on how we will be using your personal information. By submitting your application, you agree that you have read and understood the candidate privacy notice .

We are looking for a qualified Chinese speaking Community manager to join our team. If you are a tech-savvy professional, cryptocurrencies and blockchain enthusiast and experienced in social media, we would like to meet you. Our ideal candidate has exceptional oral and written communication skills and is able to develop engaging content. You should be a ‘people person’ with great customer service skills and the ability to moderate online and offline conversations with our community. Ultimately, you should be able to act as the face and voice of our brand and manage all community communications. Responsibilities: Content creation – writing blog posts, articles and newsletters, creating videos, communications materials, and material for social media channels. Social media marketing – creating, managing and growing HKEOS presence through blogs, Telegram channels, WeChat, Twitter, Facebook, Reddit and other strategically relevant online properties Chinese social media marketing - Create China specific content and interact with the Chinese community. Community relations – Community support – answering questions in EOS community chats, e-mail, Twitter) and managing any online feedback on community forums. Build relationships with EOS community members, potential, current and past incubatees, industry professionals and journalists.