Head of operations

  • Switzerland
  • Nov 15, 2018
Permanent Operations | Blockchain

Job Description

Based in the Swiss Crypto Valley, SMART VALOR is a Blockchain startup set to

enable borderless crypto finance. We are building a decentralized, communitybased

marketplace for tokenized alternative investments. Having been named by

Forbes as one of, “Europe's 10 Most Exciting Technology SMEs For 2018”--we

couldn’t be more excited about what the future holds.

Smart Valor is looking for an Operations Manager with a proven experience in

the industry, who will help us during the setup of the internal operations of the

Crypto Exchange


• Setting up internal operations of Crypto Exchange

• Undertake regular financial reviews

• Implement policies regarding regulatory requirements (Compliance

Procedures) to effectively identify and manage the key risks

• Respond to customer queries in a timely manner with the utmost

professionalism and in accordance with company policies/guidelines

• Develop a trusted advisor relationship with key accounts

• Work closely with various internal partners (including Founders,

Engineers, Sales, Marketing, Control teams, IT) in different regions

• Strive to make your team’s work as efficient as possible by improving or

creating processes, automating as much of your work as possible,

• Constantly look for ways to improve our customer service, and handle the

process support


• Experience and knowledge of Cryptocurrencies, Blockchain and trading

• Experience setting up internal operations of Crypto Exchange

• Attention to detail with excellent communication skills and patience

• Ability to troubleshoot and discover answers quickly and effectively

• Capable of working under pressure

• Cooperative with strong team spirit and a willingness to motivate your

other colleagues on the Customer Support Team

• Language skills including but not limited to English, German and French