Customer Support Intern

  • bitFlyer EUROPE
  • Luxembourg
  • Jun 04, 2018
Contractor Intern | Blockchain

Job Description

Please apply for this job via link: https://jobso.id/bedn

Application submitted via Blocktribe apply button may be reviewed with long delay.

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Role Description:

We are looking for motivated Customer Support Interns who will help build and refine the bitFlyer EUROPE S.A. customer engagement cycle. Your main task will be to keep the clientele satisfied by answering their queries with diplomacy and professionalism. Since most of the communication is done by emails, you must show solid written communication skills in English. 

This is a unique opportunity to work for a leading player at the cutting edge of a fast-growth and revolutionary industry. You will be an instrumental part of this growth story. 
A familiarity and genuine interest in Bitcoin and blockchain technology is desirable.

The internship is full-time/part-time for 3-6 months, however we are also offering a permanent place in bitFlyer Europe’s team, based on your performance during the internship/for the right candidate after the internship.

Responsibilities:

  • Leading or participating actively in various projects related to improving our procedures, compliance and customer experience
  • Support the on-boarding process for bitFlyer EUROPE S.A. customers
  • Managing communication channels with our customers in English language (email and phone)
  • Plan, design and document customer support operations and its procedures
  • Identify potential improvements for our CS programme and take initiative to develop them in collaboration with the COO and Chief Compliance Officer
  • Support office management in collaboration with bitFlyer management
  • Support other team members in a variety of activities

Desired skills and Experience:

  • University qualification with excellent academics
  • Proficiency in Excel and MS products
  • One to two years’ professional experience (start-up exposure preferred)
  • Outstanding communication and problem-solving skills
  • Customer-focused attitude
  • Creative thinking and proactive working style
  • Ability to explain technical processes to non-technical clients
  • Enthusiastic and tenacious about growing an online business
  • Ability to work effectively in team

Languages:

  • Fluent in English (oral and written communication)
  • Other European languages are desirable
  • Japanese language is a plus

Note: An intern is entitled to a monthly gross indemnity of EUR 1300 in order notably to cover the costs related to the execution of the internship.

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Please apply for this job via link: https://jobso.id/bedn

Application submitted via Blocktribe apply button may be reviewed with long delay.

Pay Rate

1300 Euro gross monthly