Product Manager - Operations

  • Abra
  • Mountain View, CA, USA
  • Apr 25, 2018
Permanent

Job Description


Abra

Want to transform the financial industry? Abra is simplifying cryptocurrency investing by working on the world's first multi-currency, multi-crypto mobile wallet that lets you buy, sell, hold, and send fiat and crypto currencies all in the palm of your hand.

Position Overview

As a Product Manager at Abra, you will lead efforts to build services and tools to support our customers and operations teams. You will own the product lifecycle from problem definition to product and feature launch and beyond. You will build products using agile methodologies with a team consisting of developers, a scrum master, and QA. The ideal candidate can artistically manage the intersection of UX, business and technical needs. You will own different applications in the Abra system including a customer service tool, back office tools and parts of the platform that interface with data providers and decision engines.

Responsibilities
  • Deliver great products for customers and internal users
  • Create and drive a product roadmap that advances the customer experience and meets company goals
  • Write product plans, user stories with acceptance criteria, business flow diagrams, API sequences diagrams, and basic mockups (for internally facing service tools)
  • Identify and assess potential vendors to advance our tools and decision engines
  • Partner with internal and external stakeholders to establish and monitor key performance indicators
  • Execute through a matrix team including design, engineering, marketing and operations to see initiatives through gradual rollout, full launch, measurement and improvement


Skills and Requirements
  • 2+ years of relevant product management or business analyst experience
  • Experience scoping and designing internal tools, CRM systems and backend integrations as a part of an Agile team environment
  • Experience with payments, financial services, identity verification, fraud prevention OR related secure e-commerce applications
  • Experience applying web development best practices
  • Experience writing SQL queries
  • Excellent organizational skills and attention to detail
  • Ability to thrive in a fast-paced, start-up team environment
  • Ability to work effectively, efficiently and independently with minimal oversight
  • Strong communication, collaboration and interpersonal skills
  • Results oriented
  • Experience with cryptocurrency and blockchain technology is a plus
  • Fluency in writing and speaking English is a must; other language fluency a plus
  • Degree in Computer Science or related technical field preferred