Regulatory and Consumer Relations Manager

  • Coinbase
  • San Francisco, CA, USA
  • Oct 20, 2017

Job Description

Back To All Jobs Regulatory and Consumer Relations Manager
San Francisco, CA

Being the most trusted brand in the industry is Coinbase's key priority .  Put simply, Coinbase values compliance .  Working here presents exciting problems to solve, great people to solve them with, and a rock-solid commitment to compliance throughout the company.  If you share our values , have proven leadership skills, and are eager to build a world-class compliance team, we may have a position for you.   We are looking for a Regulatory & Consumer Relations Manager to help prepare for regulatory exams and interact directly with our regulators.  This person will report to the Director of Compliance, will liaise with other functional teams, and will bring subject matter expertise to enhance our "most trusted" brand.


  • Collect and provide documentation according to regulatory requests and liaise with regulators and auditors during onsite visits
  • Participate in regulatory examinations and assist with internal audits, risk assessments, and program reviews
  • Oversee matters relating to consumer complaint management practices
  • Support key program initiatives to enhance consumer complaint response and escalations
  • Help oversee the identification, reporting and resolution of regulatory compliance breaches or gaps and work cross-functionally to create scalable solutions for complex compliance issues
  • Contribute to the design of initiatives to create new systems and processes or enhance existing ones, and manage, monitor and report to senior management on progress of special initiatives
  • Liaise with external regulators, audit, legal, UK-based compliance teams and other departments including teams managing customer experience
  • Anticipate regulatory concerns and develop effective methods to manage them
  • Prepare reports to executive management and communicate across teams

  • 5+ years in regulatory compliance in the financial services industry, in particular preparing for regulatory examinations or conducting regulatory examinations
  • B.A./B.S. or equivalent
  • Working understanding of regulatory framework including Bank Secrecy Act (BSA), OFAC regulations and others
  • Ability to articulate complex products and services to non-experts in a way that is meaningful and effective
  • General knowledge of consumer protection, banking, accounting and finance sufficient to effectively identify and communicate risks related to these areas
  • Superior organizational and communications skills

Preferred (optional)
  • Experience with CDD/EDD and Compliance policies and procedures
  • Experience working with a money services business
  • Working knowledge of digital currency
  • CAMS Certified (or equivalent)

What to Send:
  • Resume and LinkedIn profile
  • Cover letter a plus but not required, including a brief description of your interest in and fitness for the role


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.