Job Description
We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
In this role, you will
- Respond to customer queries in a timely and accurate way, via phone, email, or chat
- Update our internal databases with information about technical issues and useful discussions with customers
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share it with our Engineering and Marketing teams
- Identify customer needs and help customers use specific features
Is this you?
- You have experience as a Customer Support Specialist or similar CS role
- You are familiar with the blockchain industry
- You have excellent communication and problem-solving skills
- You are a multi-tasker and detail-oriented
If those describe you, this is the right opportunity for you!
Founded in 2013, f2pool is the largest Bitcoin mining pool. Over 1 million $BTC and 6 million $ETH born here. We are also helping secure $LTC, $DOGE, and dozens of other #PoW cryptocurrencies.
stakefish is a non-custodial staking provider. We are a group of digital nomads doing the same thing f2pool is doing but for the #PoS blockchains. We recently launched Eth2 staking services and currently have 200k ETH on the beaconchain safely staked with us.