Customer Support Specialist

  • f2pool & stakefish
  • Remote
  • Apr 07, 2021
Remote Operations | Blockchain

Job Description

We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

In this role, you will

  • Respond to customer queries in a timely and accurate way, via phone, email, or chat
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share it with our Engineering and Marketing teams
  • Identify customer needs and help customers use specific features

Is this you?

  • You have experience as a Customer Support Specialist or similar CS role
  • You are familiar with the blockchain industry 
  • You have excellent communication and problem-solving skills
  • You are a multi-tasker and detail-oriented

If those describe you, this is the right opportunity for you!