Customer Success Manager (Cloud Technology)

  • Intelletec
  • Mar 26, 2021
Permanent

Job Description

As a Customer Success Manager you will play a critical role in ensuring our customers adopt and utilize this company to its utmost capabilities.

What you'll do:
  • Interact with customers to learn how their business works, define success criteria, and build out a customer journey to help them reach their business goals
  • Train, onboard, and support our customers in their usage of the technology in an effort to ensure adoption
  • Produce and deliver web-based and in-person training seminars for customers
  • Field phone and email based support inquiries from customers
  • Assist with the creation of self-service documentation and video-based training materials
  • Work cross-functionally with Sales, Marketing, and Product teams to relay customer use cases, develop success assets, and resolve product escalations
  • Ensure the retention, growth, and satisfaction of a portfolio of customer accounts
  • Help the Customer Success team build out process and success metrics to accelerate the scaling of this function

You are:
  • A self-motivated team player, ready to embrace a fast paced, high-growth environment
  • Able to effectively partner, collaborate, and communicate with technical and non-technical colleagues
  • Always thinking of new ways to effectively serve customers and improve the Customer Success team's internal processes
  • Resourceful and not afraid to try out-of-the-box approaches to resolve complex issues

The skill set:
  • Bachelor's degree or higher
  • 3-5 years of customer success, account management, and/or commercial real estate experience
  • Strong written and verbal communication skills, including comfort with presenting to senior executive audiences
  • Empathy for customers, and passion for helping them
  • Demonstrated ability to manage ambiguity and apply problem-solving skills
  • High attention to detail and accuracy
  • Strong knowledge and proficiency in Excel / Google Sheets

Nice to haves:
  • Experience servicing commercial real estate firms
  • Commercial real estate background
  • Familiarity with SQL and Salesforce

Compensation:
  • $115,000 Base Salary
  • $135,000 OTE