Customer Success Manager (Cloud Technology)

As a Customer Success Manager you will play a critical role in ensuring our customers adopt and utilize this company to its utmost capabilities.

What you'll do:

• Interact with customers to learn how their business works, define success criteria, and build out a customer journey to help them reach their business goals
  
• Train, onboard, and support our customers in their usage of the technology in an effort to ensure adoption
  
• Produce and deliver web-based and in-person training seminars for customers
  
• Field phone and email based support inquiries from customers
  
• Assist with the creation of self-service documentation and video-based training materials
  
• Work cross-functionally with Sales, Marketing, and Product teams to relay customer use cases, develop success assets, and resolve product escalations
  
• Ensure the retention, growth, and satisfaction of a portfolio of customer accounts
  
• Help the Customer Success team build out process and success metrics to accelerate the scaling of this function
  

You are:

• A self-motivated team player, ready to embrace a fast paced, high-growth environment
  
• Able to effectively partner, collaborate, and communicate with technical and non-technical colleagues
  
• Always thinking of new ways to effectively serve customers and improve the Customer Success team's internal processes
  
• Resourceful and not afraid to try out-of-the-box approaches to resolve complex issues
  

The skill set:

• Bachelor's degree or higher
  
• 3-5 years of customer success, account management, and/or commercial real estate experience
  
• Strong written and verbal communication skills, including comfort with presenting to senior executive audiences
  
• Empathy for customers, and passion for helping them
  
• Demonstrated ability to manage ambiguity and apply problem-solving skills
  
• High attention to detail and accuracy
  
• Strong knowledge and proficiency in Excel / Google Sheets
  

Nice to haves:

• Experience servicing commercial real estate firms
  
• Commercial real estate background
  
• Familiarity with SQL and Salesforce
  

Compensation:

• $115,000 Base Salary
  
• $135,000 OTE