Exchange Relationship Manager

  • IOHK
  • Mar 18, 2021

Job Description


IO Global, creator of the Cardano blockchain platform, is searching for a Exchange Relationship Manager to join an exciting new project! At IO Global we do things that have never been done before in ways that have never been done before. We are looking for the very best people to join us, work with us and help us to change the world. If you are a problem-solver who is self-driven with a black belt in getting stuff done, we want to talk to you!

Our blockchain engineers, app developers, theorists and community managers are working together in a start-up-like environment to add collaboration tools to human processes and create a friendly and engaging experience.

Our ideal candidate is someone who can keep different tier crypto exchanges engaged by bringing a positive attitude and maintaining constructive dialogue, while focusing on shared business goals and delivering outcomes.

Your mission

You will be responsible for due diligence regarding exchanges and responsible for identifying exchanges and selection criteria. You will be responsible for implementing exchange integration strategy and getting coins listed.
  • Understand crypto exchanges' needs and priorities, and develop plans to address them
  • Identify stakeholders in partner companies to cultivate profitable relationships
  • Refine business models for cooperation to generate value
  • Resolve partner complaints quickly and effectively
  • Forward business opportunities to the commercial team
  • Promote high-quality negotiation, supply and customer service processes
  • Aim to preserve partners and renew relationships
  • Approach potential partners to establish relationships
  • Gain solid knowledge of market forces.


Your expertise

  • Excellent communication skills
  • Excellent contacts within exchanges would be a huge plus
  • Proven experience as a client/partner relationship manager
  • Knowledge of customer relationship management (CRM) practices
  • Experience in account management or customer success is preferred
  • Experience in FX, commodities, or cryptocurrency trading is desired
  • Problem-solving attitude
  • Excellent communication skills
  • Aptitude for fostering positive relationships
  • Teamwork and leadership skills
  • Customer-oriented mindset
  • Degree in business administration or a similar field.



IO Global is a fully distributed organization and therefore this is a remote position. Due to team distribution we are ideally looking for someone in a European time zone for this role.

All Colleagues

  • Flexible schedule
  • Remote work - ability to work anywhere
  • Laptop reimbursement
  • New starter package to buy hardware essentials (headphones, monitor, etc)
  • Udemy for Business
  • Competitive PTO and Sick Leave plan

US Employees

  • Medical, Dental, and Vision benefits coverage through Anthem with 100% premium cost covered by IO Global for the employee and dependents
  • Health Savings Account
  • Life Insurance

UK Employees

  • Monthly Health Stipend to use towards any wellness or medical coverage/service
  • Pension