Head of Customer Success (Cloud Technology)

  • Intelletec
  • Mar 18, 2021
Permanent

Job Description

Based in Woodland Hills, the company provides a multi-channel communication software to generate and convert more leads faster via calls, texting, and emails. Their conversational AI agent will pre-qualify leads using real human voice without the need of a live agent.

Requirements
  • Bachelor's degree (B.A.) from a four-year college or university (MBA a plus)
  • 3-5 years in a customer success role or implementation of an enterprise SaaS product
  • 3-4 years in a leadership role that included managing and mentoring a team
  • Success selling into SMBs between 20-250 employees
  • Retain a valuable and satisfied customer base. You will be the expert at leading the team to proactively engage customers by adopting modern customer-success-driven methodologies
  • Building scalable and repeatable processes and training programs to bring new hires up to speed quickly, on-board customers effectively, and increase your team's overall knowledge in making our customers successful.


Compensation
  • $125,000
  • Bonus: Gym membership, Friday lunches, Monthly massages