Customer Success Manager - New York City - SaaS Startup

  • Intelletec
  • Feb 20, 2021
Permanent

Job Description

My client is an exciting Series D SaaS startup based in NewYork City. They have a tool that transforms the way teams work together. Their mission is to help teams build a culture of transparency and empower everyone to be happier at work. They have just raised an additional $150M bringing their total funding to over $230M. Due to continued growth and expansion, they are looking for a Customer Success Manager in New York City.

Role and Responsibilities: The Customer Success Manager will focus on the following business;
  • Proactively own and manage a portfolio of accounts and become their trusted advisor and influencer
  • Develop individual sales plans for each customer to ensure adoption, expansion and loyalty across your portfolio of customers
  • Be an expert on our clients' platform, with a deep understanding of their capabilities and value
  • Develop an account strategy for each customer to hit retention and up-sell targets
  • Partner with others to ensure successful account management and surface customer inputs back

Skills and Experience:
  • 2+ years of experience working in Customer Success or Account Management
  • Proven experience in up-sell and cross-sell deals
  • Experience negotiating and navigating contracts and legal discussions
  • Proven track record of successfully building and nurturing multi-level client relationships.
  • Strong customer-facing and presentation skills with the ability to establish credibility with executives
  • Self-starter, high energy, adaptable, inquisitive and excited to work in a start-up environment

Compensation:
  • Base salaries up to $120K + excellent benefits