Customer Success Manager - AdTech Startup - NYC

  • Intelletec
  • Feb 20, 2021

Job Description

My client has an end-to-end advanced advertising solution for digital video that leverages cryptography, blockchain, and AI to deliver evidence-based business outcomes. Their next-generation advertising suite provides precision targeting, audience verification, as well as the first OTT-first device graph and cross-device attribution while addressing the biggest threats to the advertising industry. Due to continued growth and expansion, they are looking for a Customer Success Manager in New York City.

Role and Responsibilities: The Customer Success Manager will focus on the following business;
  • Proactively own and manage a portfolio of accounts and become their trusted advisor and influencer
  • Develop individual sales plans for each customer to ensure adoption, expansion and loyalty across your portfolio of customers
  • Be an expert on our clients' platform, with a deep understanding of their capabilities and value
  • Develop an account strategy for each customer to hit retention and up-sell targets
  • Partner with others to ensure successful account management and surface customer inputs back

Skills and Experience:
  • 3+ years of experience working in Customer Success and Account Management
  • AD Tech experience is a must!
  • Proven experience in up-sell and cross-sell deals
  • Experience negotiating and navigating contracts and legal discussions
  • Proven track record of successfully building and nurturing multi-level client relationships.
  • Strong customer-facing and presentation skills with the ability to establish credibility with executives
  • Self-starter, high energy, adaptable, inquisitive and excited to work in a start-up environment

  • Base salaries up to $140K & equity + excellent benefits

  • New York City