Customer Success Manager (GovTech)

  • Intelletec
  • Jan 22, 2021
Permanent

Job Description

This seed funded GovTech company based in San Francisco is making food safe. Their mobile applications simplify health and safety expertise so all food company employees can ensure standards more effectively. We power operations for thousands of managers in restaurants and manufacturing plants nationwide.

Responsibilities

Onboard new customers to CoInspect

Build trusting and lasting relationships with customer stakeholders

Serve as the single point of contact for our customers post-implementation including expansion and issue escalation

Help develop an implementation plan and deployment timeline for new customers

Convert customers' workflow and data into our software platform

Effectively train and onboard new customer team members onto our software

Ensure application usage in the early stages -- building high customer satisfaction

Track accounts post-sale to identify churn risk and take proactive steps to improve

Own upsell and renewal strategies for existing CoInspect customers

Host webinars, trainings, and ongoing support tutorials

Perform Customer Support duties as needed (occasional rotational weekend coverage)

Qualifications
  • Bachelor's Degree or equivalent
  • 2+ years of CS experience
  • Past experience Onboarding and upselling customers


Compensation
  • $75,000
  • Equity