CS Team Lead - Post IPO Startup - Denver

  • Intelletec
  • Jan 20, 2021
Permanent

Job Description

Our client is a large global company that empowers its users to take their brands, businesses and workflow online. Due to their continued growth and expansion in Miami, they are looking to hire a Customer Success Team Lead.

As a Customer Success Team Lead, you will:
  • Directly manage a team of CSMs who help businesses and partnerships grow
  • Build a team and create an account management playbook
  • Contribute to the development of processes for a newly created and fast growing team
  • Own the overall team performance and pacing towards all monthly and quarterly goals
  • Train and coach team members, furthering professional development and performance
  • Lead the interviewing and hiring of new candidates for your team
  • Report regularly on data, activity and performance of the team
  • Identify growth opportunities within your team's book of business
  • Get into the weeds to help move support issues through to resolution

You are:
  • A people manager with at least 1 year of experience leading and coaching a team
  • At least 2-3 years experience in customer success or account management
  • You have experience working with growing businesses, and ideally have a background in digital marketing or ecommerce
  • You're an inspirational manager and can communicate and coach effectively to ensure your team members are delivering and developing at a high level
  • You're ready, willing and able to overcome obstacles and remove barriers in solving problems for your team
  • A BA/BS is preferred, but relevant work experience will be considered
  • If you have experience working with accounts in a partners model or working in a startup environment, that's a plus!

Compensation:
  • Base salaries up to $90K

For info please reach out to oliver@intelletec.com