Customer Success Manager

  • Intelletec
  • Jun 24, 2020
Permanent

Job Description

We're partnered with a Series D SaaS startup based in NYC who have designed a tool that transforms the way teams work together.

Their mission is to help teams build a culture of transparency and empower everyone to be happier at work.

They have just raised an additional $150M bringing their total funding to over $230M are looking to hire another Customer Success Manager.

As a Customer Success Manager you will:
  • Proactively own and manage a portfolio of accounts and become their trusted advisor and influencer
  • Develop individual sales plans for each customer to ensure adoption, expansion and loyalty across your portfolio of customers
  • Be an expert on our clients platform, with a deep understanding of their capabilities and value
  • Develop an account strategy for each customer to hit retention and up-sell targets
  • Partner with others to ensure successful account management and surface customer inputs back

Skills:
  • 1 -3 years' experience working in Customer Success or Account Management
  • Proven experience in up-sell and cross-sell deals
  • Experience negotiating and navigating contracts and legal discussions
  • Proven track record of successfully building and nurturing multi-level client relationships.
  • Strong customer-facing and presentation skills with ability to establish credibility with executives
  • Self-starter, high energy, adaptable, inquisitive and excited to work in a start-up environment