Customer Service Manager

  • Intelletec
  • May 15, 2020
Permanent

Job Description

CUSTOMER SERVICE MANAGER

SAN FRANCISCO

We are working with an exciting Series D SaaS startup based in San Francisco. They have a tool that transforms the way teams work together. Their mission is to help teams build a culture of transparency and empower everyone to be happier at work.

They have just raised an additional $150M bringing their total funding to over $230M and are looking to hire another Customer Success Manager.

The Role

  • Build strong relationships with clients to understand their needs and ensure their success
  • Serve as the main point of contact and liaison between clients and the rest of the team
  • Empower customers to connect their goals and challenges
  • Take ownership of new accounts and manage their onboarding
  • Lead, consultations, and one-on-one demos to educate customers on the features of our product


Your Experience & Skills

  • 2+ years of B2B SaaS customer success, account management or consulting experience working with accounts of various sizes
  • Superb written and verbal communication skills
  • Positive attitude, empathy, and high energy
  • Ability to take initiative and adapt
  • Prior experience in Strategy consulting - Advantage
  • Strong customer-facing and presentation skills with the ability to establish credibility with executives
  • BA or BS degree


On offer

  • Strong base salary
  • Excellent benefits