Solutions Engineer

  • Intelletec
  • Apr 24, 2020
Permanent

Job Description

Our client is the market leader in institutional-grade cryptocurrency investment services providing security, compliance, and custodial solutions for blockchain-based currencies. They are the world's largest processor of on-chain bitcoin transactions, processing 15% of all global Bitcoin transactions, and $15 billion per month across all cryptocurrencies. Our client is rapidly expanding and seeking a Solutions Engineer to help grow.

Responsibilities:
  • Integration and implementation of products, APIs and SDKs, with new clients using JavaScript (or Java/Python)
  • Continuous client relationship management that includes understanding client's requirements, expectations and assistance with technical issues
  • Analysis of log files and reports, debugging, troubleshooting
  • Collaboration with Engineering Team and assisting with new product features-specs to new and potential customers
  • Provide a strong customer voice during our engineering planning
  • Provide a clear understanding of customer requirements for our Sales Team for and during their sales calls

Skills & Experience:
  • 5+ years in an enterprise client-facing technical role as Solutions Engineer, Sales Engineer, Solutions Architect, Onboarding Specialist, Integration Engineer, Implementation Manager, Technical Account Manager, Customer Success Manager or similar
  • Understands concepts of third party APIs and SDKs, log file analysis, report analysis, and debugging
  • Worked in pre-sales and post-sales capacity
  • Strong experience with leading and managing client engagements and project plans
  • Extremely high professionalism - people love working with you
  • Interest in blockchain, cryptocurrencies and financial services products