We don't like to wait and don't think you should have to. Our priority is giving every client the support they need and to record and process Outsourced Help Desk Services requests as efficiently as possible. To ensure continuous coverage day and night, all ExterNetworks clients have additional access to our 24x7 Remote Support. Our team of trained experts is on hand 24 hours a day, 7 days a week to provide immediate help and peace of mind.
Help Desk and Remote Support
There are many additional benefits. Effective remote support improves user satisfaction, and by managing most incidents via our Service Desk, our clients reduce the cost of site-level support. The majority of service requests are resolved in a one single phone call, but if for any reason the nature of your problem requires a more in-depth solution, all details of your case are recorded and you will be immediately accelerated to a Level 2 technician.