bitFlyer EUROPE

bitFlyer is the largest Bitcoin and blockchain company in Japan. We operate a virtual currency exchange and marketplace. We provide our customers with convenient and exciting ways to buy, sell and spend bitcoins.

Our vision is to build a truly global Bitcoin and blockchain company to reflect the international nature of the virtual currency. Our mission is to make the world simpler through blockchain.

bitFlyer was established in January 2014 in Tokyo. We have since established regional headquarters for the US in San Francisco and for the EU in Luxembourg. We are a fast-growing, dynamic and international team with a passion for virtual currency and blockchain technology.

We have raised over 4.1 billion yen (~$36 million) in venture capital funding. Our platform has facilitated over $250 billion in bitcoin trades, 95% of which came in 2017.

We are backed by world-class investors including SMBC Venture Capital, Mizuho Capital, Mitsubishi UFJ Capital, Dentsu Digital Holdings and SBI Investment.

Our values are Passion, Execution and Numbers (being data-driven) and  we are looking for these qualities in each our candidate.

bitFlyer EUROPE Luxembourg
Jun 04, 2018
Permanent
Please apply for this job via link: https://jobso.id/bedj Application submitted via Blocktribe apply button may be reviewed with long delay. --------------------------------------------------------------------------------------- Role Description: We are looking for a public relations manager who can grow together with our European business. You will nurture a strong European industry network, increase awareness and develop our EU company image that is aligned with our global brand. You will achieve this by developing and executing effective communication and media relations programs. We are looking for consistent visibility and brand messaging in major news outlets, as well as target industry publications, on a regular basis. Examples of past publications and press releases are available through Google News and our website. This is a unique opportunity to work for a leading player at the cutting edge of a fast-growth and revolutionary industry. You will be an instrumental part of this growth story.  We are looking for candidates with entrepreneurial and high-growth mindset, considerably experienced in measuring PR performance in a web/mobile company. A familiarity and genuine interest in Bitcoin and blockchain technology is highly desirable. The role is full-time and you must be based in Luxembourg. You will directly report to Marketing Director.    Responsibilities: Develop a European public relations plan including strategy, goals, budget and tactics Craft a media relations strategy; this should seek world-class placements in European digital media and print You must build relationships with thought leaders, key journalists and industry influencers Attend relevant industry events and meetups You will be managing project-specific agency budgets and coordinate all public relations activities You must leverage your existing media relationships and generate new contacts rapidly. You will be the main contact for all media inquiries, taking requests and interviews Create content for press releases, articles and keynote presentations Identify opportunities for partnerships, sponsorships and advertising You should be well-informed about industry trends affecting our business Required Skills and Experience: 5+ years’ track record designing and executing successful public relations campaigns on a national and European level, as well as working with various agencies Strong relationships with European businesses and industry media outlets BA/MA in marketing, advertising, journalism, communications or other related field (most preferably from a top university) Exceptional writing, editing, oral and interpersonal communication skills coupled with strong organizational skills Experience in acting as a company spokesperson; this includes video and print interviews experience in measuring PR performance in a web/mobile company   Desired Skills and Experience: 1-2 years’ experience in similar fintech companies, preferably in public relations Solid understanding of and an interest in the cryptocurrency and blockchain markets Connections with influencers in the cryptocurrency blockchain and/or tech market   Languages: Fluent in English (oral/written) Other European languages / Japanese are a plus --------------------------------------------------------------------------------------- Please apply for this job via link:  https://jobso.id/bedj Application submitted via Blocktribe apply button may be reviewed with long delay.
bitFlyer EUROPE Luxembourg
Jun 04, 2018
Contractor
Please apply for this job via link: https://jobso.id/bedn Application submitted via Blocktribe apply button may be reviewed with long delay. --------------------------------------------------------------------------------------- Role Description: We are looking for motivated Customer Support Interns who will help build and refine the bitFlyer EUROPE S.A. customer engagement cycle. Your main task will be to keep the clientele satisfied by answering their queries with diplomacy and professionalism. Since most of the communication is done by emails, you must show solid written communication skills in English.   This is a unique opportunity to work for a leading player at the cutting edge of a fast-growth and revolutionary industry. You will be an instrumental part of this growth story.   A familiarity and genuine interest in Bitcoin and blockchain technology is desirable. The internship is full-time/part-time for 3-6 months, however we are also offering a permanent place in bitFlyer Europe’s team, based on your performance during the internship/for the right candidate after the internship. Responsibilities: Leading or participating actively in various projects related to improving our procedures, compliance and customer experience Support the on-boarding process for bitFlyer EUROPE S.A. customers Managing communication channels with our customers in English language (email and phone) Plan, design and document customer support operations and its procedures Identify potential improvements for our CS programme and take initiative to develop them in collaboration with the COO and Chief Compliance Officer Support office management in collaboration with bitFlyer management Support other team members in a variety of activities Desired skills and Experience: University qualification with excellent academics Proficiency in Excel and MS products One to two years’ professional experience (start-up exposure preferred) Outstanding communication and problem-solving skills Customer-focused attitude Creative thinking and proactive working style Ability to explain technical processes to non-technical clients Enthusiastic and tenacious about growing an online business Ability to work effectively in team Languages: Fluent in English (oral and written communication) Other European languages are desirable Japanese language is a plus Note: An intern is entitled to a monthly gross indemnity of EUR 1300 in order notably to cover the costs related to the execution of the internship. --------------------------------------------------------------------------------------- Please apply for this job via link: https://jobso.id/bedn Application submitted via Blocktribe apply button may be reviewed with long delay.
bitFlyer EUROPE Luxembourg
Jun 04, 2018
Contractor
Please apply for this job via link: https://jobso.id/bedm Application submitted via Blocktribe apply button may be reviewed with long delay. --------------------------------------------------------------------------------------- Role Description: Since our European operation has recently started, you will be responsible for a wide range of tasks. These include market research, content writing, supporting marketing and human resourcing activities as well as general administrative tasks. This is a unique opportunity to work for a leading player at the cutting edge of a fast-growth and revolutionary industry. You will be an instrumental part of this growth story. A familiarity and genuine interest in Bitcoin and blockchain technology is desirable. You must be able to live and work in Luxembourg. The internship is full-time/part-time for 3-6 months. There are opportunities to join the bitFlyer Europe team on a more permanent basis for the right candidate. Responsibilities: Conducting market research on competitors, industry and customers Content marketing, support marketing, offline marketing including events and meetups Work with the Head of Marketing in accelerating customer growth across several channels Product testing and development          Administrative tasks Support other team members in a variety of activities Desired Skills and Experience: University qualification with excellent academics One to two years’ professional experience (start-up exposure preferred) Strong problem-solving skills with the ability to think creatively and find pragmatic solutions A focus on generating results that will make a quantifiable difference to bitFlyer Enthusiastic and tenacious about growing an online business Ability to work effectively in team Good working knowledge of Microsoft Office Suite Languages: Fluent in English (oral and written communication) Other European languages are desirable Japanese Language is a plus Note: An intern is entitled to a monthly gross indemnity of EUR 1300 in order notably to cover the costs related to the execution of the internship. --------------------------------------------------------------------------------------- Please apply for this job via link:  https://jobso.id/bedm Application submitted via Blocktribe apply button may be reviewed with long delay.
bitFlyer EUROPE Luxembourg
Jun 04, 2018
Permanent
Please apply for this job via link: https://jobso.id/bedk Application submitted via Blocktribe apply button may be reviewed with long delay. --------------------------------------------------------------------------------------- Role Description: We are looking for a talented, entrepreneurially minded and data-driven candidate who also has a passion for helping and problem solving. Your mission will be to raise the quality of interactions that customers have with our support team and ensure that all our CS procedures are handled in a compliance-friendly manner. You will oversee, measure and improve the quality of our customer-support interactions, considering both quantitative and qualitative approach. As Customer Support Manager you will report directly to the COO and work closely with our Compliance team. Responsibilities: Directly manage a team of Customer Support representatives Monitor team performance to ensure we meet and exceed service level agreements Design, deploy and manage processes that improve team efficiency, quality and culture while scaling with the business Define the impact and scale of emerging user related issues and skillfully handle escalated issues reported by customers Investigate and isolate recurring customer problems, and proactively define and execute a solution Handle emails from bitFlyer EU customers Desired Skills and Experience: 2+ years managing a team. Previous customer service agent experience is a significant plus Experience in building operational procedures that are both scaleable and impactful Great communication skills, empathy, and the ability to organize and inspire a team An expert in Zendesk and Slack Proficiency in Microsoft Excel and other MS Office products Strong analytical and resolution skills Experience in any of the following industries are a plus: Financial Front Office, Online Payments, Crypto-currency, Trading Languages: Fluent in English (oral and written communication) Other European languages are desirable --------------------------------------------------------------------------------------- Please apply for this job via link:  https://jobso.id/bedk Application submitted via Blocktribe apply button may be reviewed with long delay.
bitFlyer EUROPE Luxembourg
Jun 04, 2018
Permanent
Please apply for this job via link: https://jobso.id/bedo Application submitted via Blocktribe apply button may be reviewed with long delay. --------------------------------------------------------------------------------------- Role Description: We are looking for experienced Customer Support Representatives who will help build and refine the bitFlyer EUROPE S.A. customer engagement cycle. Your main task will be to keep the clientele satisfied by answering their queries with diplomacy and professionalism.  Since most of the communication is done by emails, you must show solid written communication skills in English and in any other European language. This is a unique opportunity to work for a leading player at the cutting edge of a fast-growth and revolutionary industry. You will be an instrumental part of this growth story.  A familiarity and genuine interest in Bitcoin and blockchain technology is desirable.   Responsibilities: Support the on-boarding process for bitFlyer EUROPE S.A. customers  Respond to emails from bitFlyer EUROPE S.A. customers  Identify potential improvements for our CS programme and take initiative to develop them in collaboration with the COO and Chief Compliance Officer  Support office management in collaboration with bitFlyer management   Desired skills and Experience: Minimum 3 years experience in a consumer-facing customer support preferably in the financial industry  Proficiency in Microsoft Excel and other MS Office products  Experience in any of the following industries are a plus: Financial Front Office, Online Payments, Crypto-currency, Trading  Strong analytical and resolution skills  Experience in building operational procedures is a big plus  Ability to explain technical processes to non-technical clients  Any experience with technical issue resolution (incl. database querries/SQL) is a big plus.   Languages: Fluency in 2 or more European languages including English is essential  Preference for German, Dutch or French speakers  Japanese is a plus --------------------------------------------------------------------------------------- Please apply for this job via link: https://jobso.id/bedo Application submitted via Blocktribe apply button may be reviewed with long delay.
bitFlyer EUROPE Luxembourg
Jun 04, 2018
Permanent
Please apply for this job via link: https://jobso.id/bede Application submitted via Blocktribe apply button may be reviewed with long delay. --------------------------------------------------------------------------------------- Role Description: We are looking for a SEO and Content Specialist who will accelerate our European expansion. You will be supporting our Management in planning, implementing and managing our SEO and on-site content strategy. Creativity, attention to detail and data analysis are key components in ensuring campaign efficiency. You will report directly to the Marketing Director of bitFlyer Europe. This is a unique opportunity to work for a leading player at the cutting edge of a fast-growth and revolutionary industry. You will be an instrumental part of this growth story. A familiarity and genuine interest in cryptocurrency and blockchain technology is highly desirable. Search Engine Optimisation and Content Specialist duties and responsibilities: -  Plan, develop and implement our SEO and Content strategy -  Optimize landing pages for a maximimum conversion rate through A/B testing -  Experience in multi-lingual and multi-geography SEO -  Plan and deploy a multi-geography landing page strategy -  Monitor redirects, click rate, bounce rate, and other KPIs -  Develop SEO and Content marketing dashboard -  Suggest improvements for process and productivity optimization to the Management -  Work with the marketing team to properly implement SEO best practices -  Manage translation of all on-site content into multiple languages   Desired Skills and Experience: - 2-5 years of experience as a SEO specialist or similar role  - Strong knowledge of technical SEO requirements - Experience with Google Analytics and Google Webmaster tools and other SEO planning tools - Experience with planning and implementing a successful SEO strategy - Experience with A/B testing and other testing metrics - Knowledge of HTML, CSS, JavaScript is desirable - Excellent written English - Ability to analyze data and provide evidence-based recommendations - Critical mindset and problem-solving skills - Excellent team player - Good time-management skills - Great interpersonal and communication skills - Ability to Identify problems and deficiency and implement solutions in a timely manner   Languages: - Fluent in English (oral and written communication) - Other European languages are desirable --------------------------------------------------------------------------------------- Please apply for this job via link: https://jobso.id/bede Application submitted via Blocktribe apply button may be reviewed with long delay.
bitFlyer EUROPE Luxembourg
Jun 04, 2018
Permanent
Please apply for this job via link: https://jobso.id/bedo Application submitted via Blocktribe apply button may be reviewed with long delay. --------------------------------------------------------------------------------------- Role Description: We are looking for an experienced data-focused performance marketer with hands on experience of the key digital acquisition channels such as Google Adwords, Paid social, mobile distribution networks, affiliates and display networks, who will accelerate our European expansion. You will be finding new ways to reach and acquire new users for our cryptocurrency exchange at the best possible CPA The ideal candidate has experience of managing large digital marketing budgets and in utilising these on a pure performance basis to reach desired CPA, CPI and new user KPIs. Creativity, attention to detail, numbers obsessive and data focused are key characteristics for this role. You will report directly to the bitFlyer Europe Head of Marketing. This is a unique opportunity to work for a leading player at the cutting edge of a fast-growth and revolutionary industry. You will be an instrumental part of this growth story. A familiarity and genuine interest in cryptocurrency and blockchain technology is desirable.   Core responsibilities: Planning and hands on execution of user acquisition campaigns across main digital formats (display, native, search, social, mobile etc)  Measurement planning, performance analysis and overview reporting to senior management Establish KPIs and benchmarks which you will utilise in continuous refinement and enhancement of campaign performance towards goals Manage relationships with various marketing channels and key contacts to stay ahead of the competition  Test and suggest new marketing channels and opportunities for bitFlyer to explore. Drive conversion rate efficiency through a robust A/B testing programme   Desired Skills and Experience: At least 5 years of operational experience in performance marketing for large consumer acquisition campaigns across all key digital channels Hands on experience of managing, optimising and creating marketing campaigns In depth knowledge of AdWords, Facebook Business Manager, Native, display and Mobile channels A strong self started and the ability to work well autonomously and continuously strive to optimise towards given KPIs Experience with excel, reporting tools, Google Analytics and in analysing data, with a particular focus on funnels, CPA and LTV Adwords certification or IAB/similar certificates for digital marketing a plus   Languages: Fluent in English (oral and written communication) Other European languages are desirable --------------------------------------------------------------------------------------- Please apply for this job via link: https://jobso.id/bedo Application submitted via Blocktribe apply button may be reviewed with long delay.
bitFlyer EUROPE Tokyo and Luxembourg
Jun 04, 2018
Permanent
Please apply for this job via link: https://jobso.id/bedp Application submitted via Blocktribe apply button may be reviewed with long delay. --------------------------------------------------------------------------------------- Role Description: We are looking for a full-stack developer to develop our European operations from Japan, meaning that the role is based first in our offices in Tokyo (for 3-6 months training time) and then either in Japan or in Luxembourg together with European team. Having a multicultural environment at bitFlyer Japan- English speaker will be sufficient and you will have the chance to be part of the growth of the business in both Japan and Europe- with the possibility to move internally. You will help, build and maintain our digital currencies exchange platform in Europe. This will involve having a close relationship with our developers within the Group. It is vital that you have strong communication skills, are focused on delivering results and experienced with frequent and small release cycles. This is a unique opportunity to work for a leading player at the cutting edge of a fast-growth and revolutionary industry. You will be an instrumental part of this growth story. A familiarity and genuine interest in Bitcoin and blockchain technology is desirable. Responsibilities: Design and development of all aspects of our back-end systems as well as server and client-side of our bitcoin marketplace Leverage your development skills to create, maintain and enhance our platform Ensure the reliability and security of the exchange system Required Skills and Experience: Extensive technical knowledge of the Microsoft Stack (server and client-side) 5+ years’ experience developing in .NET Framework, ASP.NET (C#) and JavaScript 5+ years’ experience with databases 5+ years’ experience with SQL Server Experience with Microsoft Azure Desired Skills and Experience: Familiar with Jira, Confluence and Agile methodologies Knowledge of data architecture and algorithms Knowledge of parallel and asynchronous programming Experience developing financial systems Experience developing large-scale services (able to design to reduce load) Fundamental understanding of mobile app development Experience with large-scale transaction processing Languages: Fluent in English (oral/written) Other European languages / Japanese are a plus --------------------------------------------------------------------------------------- Please apply for this job via link: https://jobso.id/bedp Application submitted via Blocktribe apply button   may be reviewed with long delay.