Founded in 2015 by Charles Hoskinson and Jeremy Wood, IOHK is a technology company committed to using peer-to-peer innovations to provide financial services to the three billion people who don’t have them. We are an engineering company that builds cryptocurrencies and block chains for academic institutions, government entities and corporations. We are a decentralized company that loves small innovative teams forming and executing ideas that cause cascading disruption

IOHK Japan OR US
Sep 28, 2018
Remote
At IOHK, we are at the forefront of cascading disruption. It’s a big mission and one that can only be achieved with the help of the best people in the industry. We are proud of the diversity that our organization already has. Our company is comprised of people from all around the globe, united in a common goal to achieve our aims of scalability, interoperability, and sustainability of complex systems. We make hiring decisions based on characteristics such as aptitude, attitude, and experience. In this way, we can ensure that our organization’s goals and mission always remain at the forefront and within reach. As a 1st Line Support Engineer working on our Technical Service Desk, you’ll have the opportunity to work remotely, diagnosing and troubleshooting software and hardware problems to help our customers install and use our applications. You will interact with a diverse growing global community of users across a portfolio of products, built around our third generation blockchain technologies. Reporting directly to the Technical Support Desk (TSD) Manager, you will work with some of IOHK’s most strategic customers and be uniquely positioned to feed customer experiences and challenges back into the engineering, project management and marketing teams. Ultimately, you will be the person our customers trust to resolve their issues when they need help the most. Are you up to the challenge? Wherever you decide to work, you will be supported by and be part of IOHKs remote work culture that emphasizes online communication via Trello, Slack, GitHub, Hangouts.  Skills & Requirements:   We expect to see: Skills and Knowledge - At least 1 year of technical support experience (Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role). Experience with customer or technical support platforms; Zendesk knowledge is a plus. Excellent problem-solving and communication skills. Ability to work in a fast-paced, diverse work environment with great follow through on tasks. Ability to work independently, this position is 100% remote. Resolution of customer technical issues : You’ll display empathy and resourcefulness in interacting with customers and resolving their technical issues, this will require excellent interpersonal skills and the ability to work autonomously with minimal supervision. You’ll be able to communicate technical details effectively to people with various levels of technical skill and knowledge. Take ownership of customer issues reported and following problems through to resolution with the ability to research, diagnose, troubleshoot and identify solutions to resolve requester issues.  Following standard procedures and using proper escalation for unresolved issues along with liaising as appropriate with internal teams to resolve issues and build our knowledge base. Key Responsibilities : Provide prompt and accurate technical support to our customers Take ownership for and track issues from submission through to resolution (entire lifecycle) and within agreed time limits Assist in Researching and identifying solutions to technical software and hardware issues Ask customers targeted questions to quickly understand the root of the problem so it can be documented in an unambiguous manner. Guide customers through a series of actions via email, until they solve their technical issue Develop and maintain good relationships with our customers Act as primary technical support lead for one or more of our testnets helping us to gather vital feedback from the community before the features are launched into production (mainnet) Prioritize and manage several open issues at one time Assist in properly escalate unresolved issues to appropriate internal teams (e.g. software developers) Prepare accurate and timely reports for managers Document support issues and contribute to our knowledge base in the form of notes, manuals (runbook), knowledge base, and FAQ Work directly with other technical support staff, quality assurance, engineering, sales, marketing, operations, and administration to resolve problems Resolve customer technical issues through diligent research, reproduction, and troubleshooting. Completion of a relevant degree such as Computer Science or Software Engineering, would be beneficial. Language skills : We support a global client base so any languages in addition to English will be highly beneficial, in particular Japanese, Korean or Chinese would stand out. Desirable Knowledge / Experience : Understanding of distributed computing environments Understanding of blockchain technologies Understanding of cryptocurrency principles and processes Understanding of software development and coding What we value:   Passion for working alongside teams that want to explore new frameworks and systems that are more fair, open and transparent. Collaboration and Inclusion : Innovation happens when people from different backgrounds and disciplines work closely together in an environment of respect and trust. You will help bring people into the conversation. Transparency : Trust is built on openness and transparency. For example, all our code is open source and we share information openly with communities and colleagues. Ability to work autonomously with minimal supervision . We offer a dynamic working environment that suits people who are self-motivated and can work autonomously.  You will naturally have strong communication and organisational skills and can work on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. In addition to working on ground breaking projects, you’ll also get in return   Opportunity to work remotely Flexible hours 20 days paid service interruption Paid public holidays 5 days paid sick leave About IOHK   In 2015 IOHK founders, Charles Hoskinson and Jeremy Wood, set out to cause cascading disruption, committed to using peer-to-peer innovations to provide financial services to the three billion people who don’t have them. They knew back then that they had to first create a place that was designed to enable such unprecedented ambition. A place where incredibly talented individuals are actually empowered to put their best work into the hands of millions of people to build on and explore new ways of working together. As IOHK continues to grow, we hope that these principles will serve each new person joining our ranks.  Some projects that we've recently completed or are working on: IOHK | A vision for blockchain in Africa Cardano Whiteboard: Overview with Charles Hoskinson IOHK | Cardano Testnets. May 2018 When you apply … Please include an up-to-date resume . We also strongly encourage you to include a cover letter explaining why you’re interested in working at IOHK.
IOHK Europe
Sep 28, 2018
Remote
At IOHK we hire smart people from various backgrounds and disciplines, who work closely together in an environment that champions both respect and trust. Our goal is to create a culture of transparency, innovation and collaboration.  Recruiting the right people, who not only have the smarts but also the behaviours to nurture our culture, is critical to our success and this is where you come in! As an experienced Web Tester, you will use your skills with Cross Browser Testing, User Acceptance Testing and Browser Automation to ensure our website users get the best possible experience.  You will use your experience to know when and how to use different frontend code testing options to uncover any vulnerabilities in our platforms without compromising on visual quality.  Working with a cross-functional team of designers, frontend developers and project managers, you will devise and implement test plans and processes across the creative frontend team.  Wherever you decide to work, you will be a part of IOHK’s remote work culture that emphasizes online communication via Trello, Slack, GitHub, Hangouts. Skills & Requirements We expect to   : Solid QA Testing experience and up-to-date knowledge of QA methodologies, tools and processes and experience in writing clear, concise and comprehensive test plans and test cases Technical experience and ability to understand: cross-browser testing suites like Browser Stack. HTML, CSS and JavaScript. User Acceptance Testing experience Selenium Testing / Browser Automation; comfortable writing browser automation tests using Selenium, Nightwatch JS or similar. An excellent eye for detail: You’ll be able to spot pixel-level differences between platforms. Experience and confidence to take a proactive and holistic approach to testing: putting yourself in the mind of the user, you will have an informed opinion on design/UX decisions, which can be backed up with data. Experience working in an Agile/Scrum development process Key Responsibilities develop a strong understanding of the project and testing objectives Design and create test conditions and scripts Execute and analyse automation test results Participate in troubleshooting and triaging of issues with different teams to drive towards root cause identification and resolution Document, track and escalate issues as appropriate Support production deployment of websites and perform “validation testing” during the off-hours maintenance windows Support technical services as escalation point for reported bugs. Desirable to have: Experience writing Unit Tests Understanding of React / Vue JS What we value: Passion for working alongside teams that want to explore new frameworks and systems that are more fair, open and transparent. Collaboration and Inclusion : Innovation happens when people from different backgrounds and disciplines work closely together in an environment of respect and trust. Transparency : Trust is built on openness and transparency. For example, all our code is open source and we share information openly with communities and colleagues Ability to work autonomously with minimal supervision. We offer a dynamic working environment that suits people who are self-motivated and can work autonomously.  You will naturally have strong communication and organisational skills and can work on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. In addition to working on ground breaking projects, you’ll also get in return: Opportunity to work remotely Flexible hours 20 days paid service interruption Paid public holidays 5 days paid sick leave About IOHK In 2015 IOHK founders, Charles Hoskinson and Jeremy Wood, set out to cause cascading disruption, committed to using peer-to-peer innovations to provide financial services to the three billion people who don’t have them. They knew back then that they had to first create a place that was designed to enable such unprecedented ambition. A place where incredibly talented individuals are actually empowered to put their best work into the hands of millions of people to build on and explore new ways of working together. As IOHK continues to grow, we hope that these principles will serve each new person joining our ranks.  Some projects that we've recently completed or are working on: IOHK | A vision for blockchain in Africa Cardano Whiteboard: Overview with Charles Hoskinson IOHK | Cardano Testnets. May 2018 When you apply… Please include an up-to-date resume and we strongly encourage you to include a cover letter explaining why you’re interested in working at IOHK.  Specifically, we are interested in hearing about the depth of your testing experience, environments you’ve worked in and how you can add value to the team.
IOHK Europe or US
Sep 28, 2018
Remote
IOHK is one of the leading companies to work for in the cryptocurrency & blockchain industry. We are a research and engineering company, but we are also a corporate experiment in the exploration of best practices for a remote and semi-decentralized team setting. Our aim is to implement and explore best-in-class (existing) company processes, methodologies or practices while thinking about how we can improve upon those processes to yield more optimal results particularly in a remote working environment. People that join our company are given a unique opportunity to dive deep into their specialty and are given the freedom to experiment and grow their role into a & best-in-class division or sub-division. As a Senior Performance Management Specialist your role plays an important part in IOHK. Your remit will touch every aspect of our business. You will be entrenched in our technology, research and operational divisions. This means you should have a wide variety of interest in every aspects of business operations accompanied by an innate passion for software development particularly in the blockchain and cryptocurrency space. IOHK is looking for a non-invasive, seamless performance appraisal and management framework that serves as a support mechanism rather than an impediment on our line managers or our teams. A proposed performance appraisal or ‘enhancement’ system should do just that; empower our teams, focusing on areas that require improvement while also amplifying individual or team level strengths and achievements. A monthly check-in regime is a process we consider important, as it creates a constant stream of communication between team leads or mentors and their team contributors. Your responsibilities will be to assist the HR Director in developing this performance, training and professional development landscape, all areas which are of paramount importance to the success of our business as it touches our most valuable company resource; our unique and world class workforce. Additional Responsibilities will include; Job Spec Analysis and Competency Assessment : Managing the identification and implementation of core competencies, core values, skills and key performance measures per role and embedding them into a performance appraisal system. Creating a framework for detailed role definition/job specifications. Defining & iterating core competencies per role (technical and non-technical, soft and hard skills). Devising a grading system from this framework in order to work with teams to build out and create KPIs/OKRs for each division. In this aspect you will work closely with our salary analysts to determine salary ranges per role according to a well-defined and detailed role and competency grading system. Establishment of a KPI/OKR or S.M.A.R.T Goal Framework : Establishing a program for setting KPI (OKR or S.M.A.R.T goals) across the company. Drafting the relevant questions for team leads and individual teams to determine KPI or OKR selection. Working as well with senior management to establish companywide goals in order to establish cascading goals down to the team and individual levels. Creating a system that takes into account grass-root level participation in defining individual goals that align with team and companywide objectives. Online Performance System & Internal Training : Working closely with the HR Director and Manager to retrofit a performance management appraisal framework into IOHK’s HRIS Performance management system. Developing and conducting presentations and training to management and staff on the performance appraisal system. Data analysis : Collecting and collating performance data from teams and individuals. Working closely with the line managers to analyse performance data. Creating performance related reports for key stakeholder analysis (Line managers, HR Director and the Executive team). Assisting the relevant teams on identifying divergence of actual performance versus targeted performance goals and making recommendations on feedback data to Senior level management. Providing ongoing oversight and support to ensure that performance measurements are being used to effectively Performance Management Meetings : Working with line managers and HR to establish communications and action plan for performance reviews and meetings (review meeting preparation, facilitate and manage performance follow ups) Corrective Action : Identifying corrective actions measures for any deviations from targeted performance. Creating (performance improvement plans PIPS) and helping line managers implement these performance improvement plans. Line management training : Working with HR Director and consultants to conduct line management training, including setting up on-line and on-site training in areas such as conflict resolution and general leadership. Workforce development & Succession planning : Conducting assessments and gap analysis on employee skills and training. Assisting the HR Director to assess various staffing needs to determine methods to address current and future conditions, including retention management, recruitment planning, and career development. Assisting with developing training plans, identifying educational opportunities for employee development. May assist with change management initiatives by conducting readiness assessments, job-impact analysis, and skill and capability assessments. Hard skills : Plan, organize, and manage multiple projects and tasks simultaneously in a fast-paced environment. Gather, assemble, correlate, evaluate, and complex data. Develop and maintain effective working relationships with staff, management, other organizations, and external customers. Plan, coordinate, and assign the work of others and lead functional workgroups. Soft Skills : detailed oriented, consistently seeking to learn new technology, works well with teams, strong analytical and problem-solving skills, good interpersonal skills. Works under minimal supervision with considerable latitude for initiative and independent judgment.  May plan or coordinate the work of others. Providing direction, guidance, counselling, advice, and recommendations to managers and senior leadership. Effectively communicating, both orally and written . Principles, tools, and techniques of project management. Critical thinking to identify problems, evaluate alternatives, and recommend effective solutions. Development and use of work simplification methods and statistical procedures. Designing training programs. Character/Culture fit : focused, highly driven to learn more about our space, comes to the table and the interview with ideas about how we could improve our development cycles. Shows signs that he/she can lead (or be part of a team), takes ownership for his role, exhibits wanting to take responsibility for his role and his actions, shows a clear understanding of how to deal with conflict. We are looking for well-motivated, well-organised candidates who flourish in a remote team Education : Bachelor’s degree from an accredited college or university. (High School diploma or equivalent and up to four (4) years additional professional human resources generalist experience may substitute for the required education.) Experience : Five (5) years of professional human resources generalist experience. Three (3) years of direct experience developing, implementing or evaluating performance appraisal systems, ideally in the fintech sector. Experience developing employee performance measures. Experience providing training to managers and/or employees on performance management systems. Preferred Qualifications : Experience developing core competencies and implementing a competency-based performance appraisal system. Experience with succession planning and workforce planning initiatives. Experience conducting gap analysis. Professional in Human Resources (PHR) or Senior Professional in Human Resources (SPHR) certification. Knowledge of : Best practices relating to employee performance management. Principles and practices of workforce planning, succession planning and strategic planning.
IOHK Europe
Sep 28, 2018
Remote
Input Output is looking for an experienced Business Analyst who is technically proficient and has experience of Software Development projects to join our fast-growing technology start-up. You’ll be working with an outstanding team of people who are based around the world, including researchers, academics, and developers, who are doing ground-breaking work in the blockchain industry. We work remotely and offer a flexible working style, with teams based across many time zones, we keep in regular contact with messages and internet calls. Teamwork and collaboration are key, and the job will suit a flexible and organised self-starter who is happy working independently. We are looking for an experienced BA who will work closely with the Project and Product Managers to develop the business and functional requirements for new products and changes to existing ones. Accurate requirements ensure company leadership know what will be delivered and development teams know what to build and test. Wherever you decide to work, you will be supported by and be part of IOHK’s remote work culture that emphasizes online communication via Trello, Slack, GitHub, Hangouts. Key Responsibilities: Contribute to the project’s vision document. Work with the Project & Product Manager to collect business requirements (project background, stakeholders, data, non-functional, interface, business glossary / definitions). Preparing and maintaining the Requirement Traceability Matrix (RTM). Convert business requirements into functional requirements and ensuring they align with stakeholders (developers, testers, business stakeholders of the project). Contribute to the creation of the Requirement Management Plan (including traceability, workflows and change management) Prepare use cases documenting organizational functional requirements from the user’s perspective as well as creating and documenting ‘user stories’ Review test case and test functionalities against it. Work with the Test Manager and Product Manager to ensure all features are incorporated into the project test plan. Facilitate meetings, demonstrate brainstorming / consensus building skills, and interact with executive level project staff. Skills & Requirements: We expect to see: Technical Expertise : You don’t need specific Blockchain experience, it would be a bonus if you did but we are looking for people who understand technology and the SDLC, so you can work with our technical teams and produce functional specifications. Proficiency using Excel or Google Sheets Proficiency in the use of Version Control System (e.g. Git) Familiarity with Business Intelligence tools Familiarity with JavaScript or similar languages preferred Familiarity with use of bash or similar CLI Understanding software engineering best practices Troubleshooting and debugging issues Skills and Knowledge - You will have wide-ranging experience and use professional concepts to resolve complex issues in creative and effective ways including Detail Oriented Excellent Active Listening Technique Adept at Dealing with Conflict Between Stakeholders Well-Developed Negotiating Capability Good Decision Making & Problem-Solving Capability Strategic Thinking in All Aspects of Work High Standard of Technical Writing & Presentation Strong Client service focus Strong interpersonal skills Works well with Teams Completion of a relevant degree such as Computer Science or Software Engineering, it would also be beneficial if you have also completed a Business Studies / Business Administration or similar degree course. What we value: Passion for working alongside teams that want to explore new frameworks and systems that are more fair, open and transparent. Collaboration and Inclusion : Innovation happens when people from different backgrounds and disciplines work closely together in an environment of respect and trust. You will help bring people into the conversation. Transparency : Trust is built on openness and transparency. For example, all our code is open source and we share information openly with communities and colleagues. Ability to work autonomously with minimal supervision. We offer a dynamic working environment that suits people who are self-motivated and can work autonomously.  You will naturally have strong communication and organisational skills and can work on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. In addition to working on ground breaking projects, you’ll also get in return: Opportunity to work remotely Flexible hours 20 days paid service interruption Paid public holidays 5 days paid sick leave About IOHK In 2015 IOHK founders, Charles Hoskinson and Jeremy Wood, set out to cause cascading disruption, committed to using peer-to-peer innovations to provide financial services to the three billion people who don’t have them. They knew back then that they had to first create a place that was designed to enable such unprecedented ambition. A place where incredibly talented individuals are actually empowered to put their best work into the hands of millions of people to build on and explore new ways of working together. As IOHK continues to grow, we hope that these principles will serve each new person joining our ranks.  Some projects that we've recently completed or are working on: IOHK | A vision for blockchain in Africa Cardano Whiteboard: Overview with Charles Hoskinson IOHK | Cardano Testnets. May 2018 When you apply… Please include an up-to-date resume. We also strongly encourage you to include a cover letter explaining why you’re interested in working at IOHK.