Coinbase

Coinbase is the world’s most popular way to buy and sell bitcoin and ethereum.

Founded in June of 2012, Coinbase is a digital currency wallet and platform where merchants and consumers can transact with new digital currencies like bitcoin and ethereum. We're based in San Francisco, California.

Bitcoin is the world's most widely used alternative currency with a total market cap of approximately $10 billion. The bitcoin network is made up of thousands of computers run by individuals all over the world.

 

Our mission is to create an open financial system for the world

An open financial system is one that is not controlled by any one country or company (just like the internet did for distributing information). We think this is the highest leverage way to bring about more economic freedom, innovation, efficiency, and equality of opportunity in the world. We have a ten year plan to get there.

  • Imagine if every payment in the world was as fast, cheap, and global as sending an email.
  • Imagine if anyone who had an idea for a product could have customers all over the world from day one.
  • Imagine if anyone with a smartphone had access to the the same financial services we enjoy in the developed world.

An open financial system can be a great equalizer and lift billions out of poverty while accelerating the pace of innovation around the world. This is the best way we know to change the world.

Coinbase Dublin, Ireland
Aug 13, 2018
Back To All Jobs Compliance Manager Dublin, Ireland Coinbase's vision is to bring more innovation, efficiency, and equality of opportunity to the world by building an open financial system. Our first step on that journey is making digital currency accessible and approachable for everyone. Two principles guide our efforts. First, be the most trusted company in our domain. Second, create user-focused products that are easier and more intuitive to use. In an ever-evolving fiscal environment, global regulatory compliance is essential to ensuring the trust and safety of our global clientele. As such, we are looking for an experienced compliance professional in the financial technology space who has strong executive experience, a passionate vision and the leadership skills to drive vision into reality. Responsibilities: Oversee the implementation of appropriate AML and CTF policies and procedures, including the operation of the risk-based approach. Carry out regular assessments of the adequacy of systems and controls to ensure that risks are managed effectively. Ensure that policies are updated to meet changing regulatory and business requirements. Maintaining up to date AML documentation. Ensure that AML and CTF requirements are considered as part of the development of new products, or service changes. Obtain board approval for significant process changes as needed. Reporting to the Board on a regular basis detailing the operation and effectiveness of the systems and controls used to combat financial crime. Arrange and assist with regulatory visits and audit inspections. Interpret the EU and Irish regulations (Mifid II, PSD2, etc.) and prepare summaries to be presented to management. Liaise with other functional divisions to lead or assist on projects to cover compliance tasks such as documenting decisions and policies and procedures. Maintain an internal reporting process for receiving internal Suspicious Activity Reports (SARs). Requirements: 5+ years of experience in financial and/or compliance related business functions. Experience in developing and administering internal controls and processes. Ability to work collaboratively with a broad range of business functions, with an emphasis on senior management. Demonstrated ability to work with diverse groups of people. Willingness to take personal legal responsibility for the prevention of financial crime is essential. A professional compliance, or financial qualification, and membership of a recognised professional body, would be advantageous but not a prerequisite. Expertise - leader when it comes to regulatory knowledge in Europe. Leadership - voice concerns, challenges, and roadmap for Europe. Ability to thrive in fast-paced remote environment. Commitment to Diversity.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Privacy Notice and Consent for New Applicants The General Data Protection Regulation (GDPR) regulates the way that we manage the data of job applicants. During this early phase of the application process, CB Payments Ltd (CB Payments) will be gathering and processing personal information (your data) in order to assess your suitability for the role in which you have applied. If you are unsuccessful during any point of this process then we are legally required to keep your data on file, for a period of time. We will keep your data in order to comply with employment law obligations only and for no longer than obligated to do so. Under GDPR, we need your consent to process your application. With this form, we are providing you with notice on how your data will be processed as part of the application procedure. By signing this form, you are agreeing to our use and processing of your data as required. Data controller details CB Payments is a data controller, meaning that it determines the processes to be used when using your personal data. Our contact details are as follows: CB Payments Ltd (Coinbase) CB Payments Ltd 9th Floor 107 Cheapside, London, United Kingdom EC2V 6DN Email -  myprivacy@coinbase.com Data protection principles In relation to your personal data, we will: ● process it fairly, lawfully and in a clear, transparent way; ● collect your data only for reasons that we have stated in this document; ● only use it in the way that we have told you about; ● ensure it is correct and up to date; ● keep your data for only as long as we need it; and ● process it in a way that ensures it will not be used for anything that you are not aware of or have consented to (as appropriate), lost or destroyed. Types of data we process We hold many types of data about you, including: ● your personal details including your name, address, date of birth, email address, phone numbers; ● biological sex; ● interview transcript/notes; and ● information contained within your CV including references, education history and employment history. How we collect your data From the start of this process we will begin to gather information about you. This includes the information you would normally include in a CV or a recruitment cover letter, or notes made by our Talent recruiting team during a recruitment interview. In some cases, we will collect data about you from third party employment agencies, this information will only be passed to us from the employment agency upon your consent. Personal data is kept in personnel files or within CB Payments HR third party business systems and IT systems. The access to these systems is limited to those job roles where it is essential to access your records. Why we process your data The law on data protection allows us to process your data for certain reasons only, the reasons relevant to you during this process are: ● in order to carry out legally required duties; ● in order for us to carry out our legitimate business interests; and ● to protect your interests. All processing carried out by us falls into one of the permitted reasons. Generally, we will rely on the first two reasons set out above to process your data. We need to collect your personal data to assess your suitability for the advertised role. We also need to collect your data to ensure we are complying with legal requirements such as: ● making reasonable adjustments for disabled employees; and ● tracking our fair employment process. Special categories of data Special categories of data include: ● health; ● sexual orientation; ● race; ● ethnic origin; and ● religion. We must process special categories of data in accordance with more stringent guidelines. Most commonly, we will process special categories of data when the following applies: ● you have given explicit consent to the processing; ● we must process the data in order to carry out our legal obligations; and ● you have already made the data public. We will use your special category data: ● for the purposes of equal opportunities monitoring (as is our legal obligation); and ● to determine reasonable adjustments (as is our legal obligation). We do not need your consent if we use special categories of personal data in order to carry out our legal obligations or exercise specific rights under employment law. However, we will ask for your consent to gather the information in the first place. You will have full control over your decision to give or withhold consent and there will be no consequences where consent is withheld, in the context of special data. Consent, once given, may be withdrawn at any time. There will be no consequences where consent is withdrawn. Protecting your data We are aware of the requirement to ensure your data is protected against accidental loss or disclosure, destruction and abuse. We have implemented GDPR compliant processes to guard against such. Where we share your data with third parties, we provide written instructions to them to ensure that your data is held securely and in line with GDPR requirements. Third parties must implement appropriate technical and organizational measures to ensure the security of your data. How long we keep your data for In line with data protection principles, we only keep your data for as long as we need it. If unsuccessful during the application process we will keep your personal details, interview notes and your CV details, is kept for 12 months or as long as is necessary to comply with applicable immigration law (whichever is shorter). Successful applicants will be provided with an employee privacy notice as part of the on-boarding process. Providing Consent CB Payments is committed to complying with the GDPR. You are entirely in control of your decision to give consent to our use of your data as requested in this form. You do not need to give consent. However, in order for CB Payments to assess your credentials you will need to supply consent in order for us to process your application. Withdrawing Consent You have the absolute unrestricted right to withdraw your consent at any time. We will stop processing the data for which you have withdrawn your consent. Please note however, we must keep some personal data in order to comply with employment regulation. Change in Purpose If the purpose of using the data for changes, we will seek new consent, setting out the new purpose. You can decline to give your consent, with no repercussions. Consent can again be withdrawn at any time once given. Making a complaint The supervisory authority in Ireland for data protection matters is the Data Protection Commission (DPC). If you think your data protection rights have been breached in any way by us, you are able to make a complaint to the DPC here: https://www.dataprotection.ie/ if you are located in Ireland, or to your local data protection authority. Data Protection Officer CB Payment's Data Protection Officer is Lydia Lavender. Contact details are: myprivacy@coinbase.com
Coinbase Dublin, Ireland
Aug 13, 2018
Back To All Jobs Office Manager Dublin, Ireland The Office Manager plays a vital role at Coinbase by maintaining an efficient, productive and positively cultured office and employee experience. As an Office Manager, you have the opportunity to support productivity, raise engagement and maintain culture through positive energy and efficient execution. You'll work closely with the People Ops, IT and Security teams to create a safe, engaging, supportive and meaningful experience for all employees. We are growing quickly and you will be able to directly influence the scaling of our organization by anticipating the needs of the org, thinking creatively, improving and creating new processes.  We have a healthy foundation and we're looking for an individual to bring their talents to help us continue to build the most effective Workplace Services team on the planet. Responsibilities: Maintain the overall cleanliness and organization of the office. Act as primary liaison between the company and office building management (e.g., repairs, building code compliance, etc.). Manage vendors and contractors: planning for, purchasing, and upkeep of workstations, furniture, meals, and employee supplies - maintaining productive and positive relationships. Track facilities and supply related requests through office operations ticketing system. Coordinate daily catering and maintain kitchen cleanliness. Manage the front desk by greeting and assisting guests. Manage the guests experience - oversee the check in system, keep the reception area welcoming, stocked and organized. Manage event planning, and coordinate company off-site activities to keep the company culture positively energized. Assist in onboarding of new hires  - desk setup, informative resource of office ongoings, etc. Requirements: Energetic, thrives in a fast-pace environment and is comfortable with ambiguity and non-stop problem solving. Strong interest in process improvement - finding ways to make facilities more efficient and streamlined. Proficient with Google apps. Creative, innovative, empathetic. Experienced with managing an office, organizing and planning events. Team player with extensive cross-group collaboration skills. Impeccable judgment and excellent problem solving skills. Highly motivated with extensive cross-group collaboration skills. Office Management experience is a plus but not required.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Privacy Notice and Consent for New Applicants The General Data Protection Regulation (GDPR) regulates the way that we manage the data of job applicants. During this early phase of the application process, CB Payments Ltd (CB Payments) will be gathering and processing personal information (your data) in order to assess your suitability for the role in which you have applied. If you are unsuccessful during any point of this process then we are legally required to keep your data on file, for a period of time. We will keep your data in order to comply with employment law obligations only and for no longer than obligated to do so. Under GDPR, we need your consent to process your application. With this form, we are providing you with notice on how your data will be processed as part of the application procedure. By signing this form, you are agreeing to our use and processing of your data as required. Data controller details CB Payments is a data controller, meaning that it determines the processes to be used when using your personal data. Our contact details are as follows: CB Payments Ltd (Coinbase) CB Payments Ltd 9th Floor 107 Cheapside, London, United Kingdom EC2V 6DN Email -  myprivacy@coinbase.com Data protection principles In relation to your personal data, we will: ● process it fairly, lawfully and in a clear, transparent way; ● collect your data only for reasons that we have stated in this document; ● only use it in the way that we have told you about; ● ensure it is correct and up to date; ● keep your data for only as long as we need it; and ● process it in a way that ensures it will not be used for anything that you are not aware of or have consented to (as appropriate), lost or destroyed. Types of data we process We hold many types of data about you, including: ● your personal details including your name, address, date of birth, email address, phone numbers; ● biological sex; ● interview transcript/notes; and ● information contained within your CV including references, education history and employment history. How we collect your data From the start of this process we will begin to gather information about you. This includes the information you would normally include in a CV or a recruitment cover letter, or notes made by our Talent recruiting team during a recruitment interview. In some cases, we will collect data about you from third party employment agencies, this information will only be passed to us from the employment agency upon your consent. Personal data is kept in personnel files or within CB Payments HR third party business systems and IT systems. The access to these systems is limited to those job roles where it is essential to access your records. Why we process your data The law on data protection allows us to process your data for certain reasons only, the reasons relevant to you during this process are: ● in order to carry out legally required duties; ● in order for us to carry out our legitimate business interests; and ● to protect your interests. All processing carried out by us falls into one of the permitted reasons. Generally, we will rely on the first two reasons set out above to process your data. We need to collect your personal data to assess your suitability for the advertised role. We also need to collect your data to ensure we are complying with legal requirements such as: ● making reasonable adjustments for disabled employees; and ● tracking our fair employment process. Special categories of data Special categories of data include: ● health; ● sexual orientation; ● race; ● ethnic origin; and ● religion. We must process special categories of data in accordance with more stringent guidelines. Most commonly, we will process special categories of data when the following applies: ● you have given explicit consent to the processing; ● we must process the data in order to carry out our legal obligations; and ● you have already made the data public. We will use your special category data: ● for the purposes of equal opportunities monitoring (as is our legal obligation); and ● to determine reasonable adjustments (as is our legal obligation). We do not need your consent if we use special categories of personal data in order to carry out our legal obligations or exercise specific rights under employment law. However, we will ask for your consent to gather the information in the first place. You will have full control over your decision to give or withhold consent and there will be no consequences where consent is withheld, in the context of special data. Consent, once given, may be withdrawn at any time. There will be no consequences where consent is withdrawn. Protecting your data We are aware of the requirement to ensure your data is protected against accidental loss or disclosure, destruction and abuse. We have implemented GDPR compliant processes to guard against such. Where we share your data with third parties, we provide written instructions to them to ensure that your data is held securely and in line with GDPR requirements. Third parties must implement appropriate technical and organizational measures to ensure the security of your data. How long we keep your data for In line with data protection principles, we only keep your data for as long as we need it. If unsuccessful during the application process we will keep your personal details, interview notes and your CV details, is kept for 12 months or as long as is necessary to comply with applicable immigration law (whichever is shorter). Successful applicants will be provided with an employee privacy notice as part of the on-boarding process. Providing Consent CB Payments is committed to complying with the GDPR. You are entirely in control of your decision to give consent to our use of your data as requested in this form. You do not need to give consent. However, in order for CB Payments to assess your credentials you will need to supply consent in order for us to process your application. Withdrawing Consent You have the absolute unrestricted right to withdraw your consent at any time. We will stop processing the data for which you have withdrawn your consent. Please note however, we must keep some personal data in order to comply with employment regulation. Change in Purpose If the purpose of using the data for changes, we will seek new consent, setting out the new purpose. You can decline to give your consent, with no repercussions. Consent can again be withdrawn at any time once given. Making a complaint The supervisory authority in Ireland for data protection matters is the Data Protection Commission (DPC). If you think your data protection rights have been breached in any way by us, you are able to make a complaint to the DPC here: https://www.dataprotection.ie/ if you are located in Ireland, or to your local data protection authority. Data Protection Officer CB Payment's Data Protection Officer is Lydia Lavender. Contact details are: myprivacy@coinbase.com
Coinbase Dublin, Ireland
Aug 13, 2018
Back To All Jobs Regional Quality and Training Manager, Dublin Dublin, Ireland As a Regional Quality Manager for Coinbase, you'll lead a team of QA & trainers specialized across different process domains to positively impact our mission by upholding the integrity of quality data and utilizing QA to develop strong feedback loops. You'll work to make sure that the delivery of quality metrics is timely and reliable, while working closely with business stakeholders across the organization to improve performance and grow. Responsibilities: Responsible for management of T&Q operations for their region, including: Managing team of QA analysts and trainers by structuring a cohesive team processes, driving and fostering the development of their team members Review QA metrics for individual, workflow, and team-level adherence to SLAs Implementing  audit-of-auditor processes and calibrations for internal/external teams to ensure consistency of data across the organization Monitoring error trends and team performance to provide recommendations for improvement plans Ensure timely delivery of day-to-day quality metrics from our internal and vendor teams Highlighting error gaps and improve the audit process to ensure clear, timely and actionable feedback is sent to internal/external teams to improve their performance Implementing new hire, policy update, and continuous education trainings for organizational development; using learning effectiveness metrics to measure training performance Manage vendor teams by reviewing adherence to QA SLAs, audit-of-auditor calibrations, vendor train-the-trainer programs, and gathering insights through QA analysis    Perform weekly qualitative and quantitative analysis of QA performance; partnering with internal stakeholders to aggregate, prioritize and communicate top QA issues impacting the organization Work on strategic projects to help launch and integrate quality & training ramps for new products, policies, and support sites Keep updated with Coinbase policies, procedures and workflows through up-trainings Travel to Coinbase offices and/or vendor sites for check-ins and projects Requirements : 4+ years of relevant experience in financial services, technology, customer support operations, business operations, and/or quality management 3+ years of people management experience Experience with running a QA and/or training across a dynamic business needs Experience in project management and statistics Advanced understanding of Google apps, JIRA, Salesforce Service Cloud and Excel Strong communication skills in order to operate across multiple departments and stakeholders. Positive, growth-oriented mindset (You're energized by developing people's strengths and continuous learning!) Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization. Travel requirements up to 20% to Coinbase offices and vendor locations (depending on business need) Preferred Qualifications Experience with regulatory policies and support workflows (Compliance, Payments, Risk, Fraud) Knowledge of learning effectiveness models (Kirpatrick's, etc) COPC or Six Sigma Certification   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Privacy Notice and Consent for New Applicants The General Data Protection Regulation (GDPR) regulates the way that we manage the data of job applicants. During this early phase of the application process, CB Payments Ltd (CB Payments) will be gathering and processing personal information (your data) in order to assess your suitability for the role in which you have applied. If you are unsuccessful during any point of this process then we are legally required to keep your data on file, for a period of time. We will keep your data in order to comply with employment law obligations only and for no longer than obligated to do so. Under GDPR, we need your consent to process your application. With this form, we are providing you with notice on how your data will be processed as part of the application procedure. By signing this form, you are agreeing to our use and processing of your data as required. Data controller details CB Payments is a data controller, meaning that it determines the processes to be used when using your personal data. Our contact details are as follows: CB Payments Ltd (Coinbase) CB Payments Ltd 9th Floor 107 Cheapside, London, United Kingdom EC2V 6DN Email -  myprivacy@coinbase.com Data protection principles In relation to your personal data, we will: ● process it fairly, lawfully and in a clear, transparent way; ● collect your data only for reasons that we have stated in this document; ● only use it in the way that we have told you about; ● ensure it is correct and up to date; ● keep your data for only as long as we need it; and ● process it in a way that ensures it will not be used for anything that you are not aware of or have consented to (as appropriate), lost or destroyed. Types of data we process We hold many types of data about you, including: ● your personal details including your name, address, date of birth, email address, phone numbers; ● biological sex; ● interview transcript/notes; and ● information contained within your CV including references, education history and employment history. How we collect your data From the start of this process we will begin to gather information about you. This includes the information you would normally include in a CV or a recruitment cover letter, or notes made by our Talent recruiting team during a recruitment interview. In some cases, we will collect data about you from third party employment agencies, this information will only be passed to us from the employment agency upon your consent. Personal data is kept in personnel files or within CB Payments HR third party business systems and IT systems. The access to these systems is limited to those job roles where it is essential to access your records. Why we process your data The law on data protection allows us to process your data for certain reasons only, the reasons relevant to you during this process are: ● in order to carry out legally required duties; ● in order for us to carry out our legitimate business interests; and ● to protect your interests. All processing carried out by us falls into one of the permitted reasons. Generally, we will rely on the first two reasons set out above to process your data. We need to collect your personal data to assess your suitability for the advertised role. We also need to collect your data to ensure we are complying with legal requirements such as: ● making reasonable adjustments for disabled employees; and ● tracking our fair employment process. Special categories of data Special categories of data include: ● health; ● sexual orientation; ● race; ● ethnic origin; and ● religion. We must process special categories of data in accordance with more stringent guidelines. Most commonly, we will process special categories of data when the following applies: ● you have given explicit consent to the processing; ● we must process the data in order to carry out our legal obligations; and ● you have already made the data public. We will use your special category data: ● for the purposes of equal opportunities monitoring (as is our legal obligation); and ● to determine reasonable adjustments (as is our legal obligation). We do not need your consent if we use special categories of personal data in order to carry out our legal obligations or exercise specific rights under employment law. However, we will ask for your consent to gather the information in the first place. You will have full control over your decision to give or withhold consent and there will be no consequences where consent is withheld, in the context of special data. Consent, once given, may be withdrawn at any time. There will be no consequences where consent is withdrawn. Protecting your data We are aware of the requirement to ensure your data is protected against accidental loss or disclosure, destruction and abuse. We have implemented GDPR compliant processes to guard against such. Where we share your data with third parties, we provide written instructions to them to ensure that your data is held securely and in line with GDPR requirements. Third parties must implement appropriate technical and organizational measures to ensure the security of your data. How long we keep your data for In line with data protection principles, we only keep your data for as long as we need it. If unsuccessful during the application process we will keep your personal details, interview notes and your CV details, is kept for 12 months or as long as is necessary to comply with applicable immigration law (whichever is shorter). Successful applicants will be provided with an employee privacy notice as part of the on-boarding process. Providing Consent CB Payments is committed to complying with the GDPR. You are entirely in control of your decision to give consent to our use of your data as requested in this form. You do not need to give consent. However, in order for CB Payments to assess your credentials you will need to supply consent in order for us to process your application. Withdrawing Consent You have the absolute unrestricted right to withdraw your consent at any time. We will stop processing the data for which you have withdrawn your consent. Please note however, we must keep some personal data in order to comply with employment regulation. Change in Purpose If the purpose of using the data for changes, we will seek new consent, setting out the new purpose. You can decline to give your consent, with no repercussions. Consent can again be withdrawn at any time once given. Making a complaint The supervisory authority in Ireland for data protection matters is the Data Protection Commission (DPC). If you think your data protection rights have been breached in any way by us, you are able to make a complaint to the DPC here: https://www.dataprotection.ie/ if you are located in Ireland, or to your local data protection authority. Data Protection Officer CB Payment's Data Protection Officer is Lydia Lavender. Contact details are: myprivacy@coinbase.com
Coinbase San Francisco, CA
Aug 12, 2018
Back To All Jobs Senior Business Recruiter San Francisco, CA Coinbase is one of the Bay Area's fastest growing, most exciting startups. Having completed Series D funding in August 2017, we are in a unique position to develop new product lines, while continuing to scale our operations globally. Having opened offices in New York and London, we are looking to double our headcount in 2018. If you have a positive, proactive, startup mentality, and are interested in joining a highly disruptive business on the forefront of the burgeoning cryptocurrency industry, I'd encourage you to apply today. In this role you'll find yourself partnering directly with executives (VP Corporate Development and VP Support Operations) as well as various hiring managers to own key hires that move the needle for the business. You'll work closely with the existing team to help improve processes and identify new sourcing strategies. If you thrive on ownership and working creatively and collaboratively with teammates to make great hires, this is the role for you!   Responsibilities: Own full recruitment process including interview, feedback and offer process Manage 8 - 10 roles simultaneously Build pipeline of candidates through variety of sourcing channels Screen and qualify candidates for competency and cultural fit Manage multiple candidate channels including referrals, advertising and other campaigns Assist with training new employees on interviewing and recruiting Represent the company with integrity and professionalism   Requirements: 5+ years experience with sourcing and recruiting preferably in a startup environment Successful track record identifying and qualifying exceptional talent Experience sourcing candidates through multiple channels Good understanding of equity preferred In-house and agency recruiting experience a plus Passion and understanding of technology as well as digital currency Excellent verbal and communication skills BS/BA degree We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Coinbase Chicago, IL
Aug 12, 2018
Back To All Jobs Senior DevOps Engineer - Data Chicago, IL Coinbase's vision is to bring more innovation, efficiency, and equality of opportunity to the world by building an open financial system. Our first step on that journey is making digital currency accessible and approachable for everyone. Two principles guide our efforts. First, be the most trusted company in our domain. Second, create user-focused products that are easier and more intuitive to use. We recently launched a Chicago office and are looking for strong engineers across multiple skill sets and at all levels of seniority to join our Coinbase Markets team in Chicago.  You will be part of a greenfield effort to build out a scalable, low-latency exchange in the Cryptocurrency space, working along other highly talented and collaborative engineers. Responsibilities: Collaborate with the team to create market structure analysis capabilities. Build, deploy, maintain and scale platforms for scalable ETL and computation that enable the team to act with autonomy. Act as local expert on DevOps techniques and overlap with the Coinbase Markets team. Interface with other Coinbase teams including security and infrastructure. Requirements: Background building and operating medium or big data systems. DevOps skills: Linux, config management, scripting, CI/CD, and monitoring. Experience programming in Python. Experience with Python package management & analysing using pandas, dask, or other frameworks. Nice to haves: experience administering AWS, working with configuring and administering Kafka, use of administering databases. Prior experience in finance and trading also a plus. All members of this team will embody the core Coinbase values of Clear Communication, Positive Energy, Continuous Learning, and Efficient Execution, and will place a strong emphasis on diversity and inclusion.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Coinbase San Francisco, CA
Aug 11, 2018
Back To All Jobs Senior Data Platform Engineer San Francisco, CA Our vision is to bring more innovation, efficiency, and equality of opportunity to the world by creating an open financial system. Our first step on that journey is making digital currency accessible and approachable for everyone. To achieve that, it is critical to have timely and reliable access to all of our data, from user clicks on our website down to blockchain transactions.   As a Data Platform Engineer, you will build our next generation data platform and accompanying services. Our data pipelines are growing rapidly, currently processing several terabytes of data from production databases and external providers to our data warehouse. We build foundational self-service systems that allow end users to create ETL flows and consume data in batch and streaming fashion for machine learning, fraud prevention, A/B testing and analytics purposes.   Responsibilities Data ingestion pipeline: Build our next generation streaming ingestion pipeline for scale (10x data), speed (<1> Self-service transformation engine: Build and maintain our self-service tooling that allows anybody at Coinbase to transform complex JSON and create dimensional models. Specific challenges are supporting type 2 slowly changing dimensions, end-to-end testability, cell-level security, validation/monitoring/alerting and efficient execution. Today we do this in Apache Airflow. Anomaly detection: Build a comprehensive anomaly detection service that allows anybody at Coinbase to quickly set up notifications in order to detect process breakage. Requirements Exhibit our core cultural values: positive energy, clear communication, efficient execution, continuous learning Experience building (data) backend systems at scale with parallel/distributed compute Experience building microservices Experience with Python and/or Java/Scala Knowledge of SQL A data-oriented mindset Preferred (not required): Computer Science or related engineering degree Deep knowledge of Apache Airflow, Spark, Hadoop, Hive, Kafka/Kinesis What to send A resume that describes scalable systems you've built
Coinbase San Francisco, CA
Aug 10, 2018
Back To All Jobs Technical Program Manager - Financial Infrastructure San Francisco, CA Our vision is to bring more innovation, efficiency, and equality of opportunity to the world by building an open financial system. Our first step on that journey is making digital currency accessible and approachable for everyone. Two principles guide our efforts. First, be the most trusted company in our domain. Second, create user-focused products that are easy and delightful to use. Coinbase's financial infrastructure encompasses our core trading exchange platform, our integrations to banks, payment processors and blockchains, and the data pipeline to our accounting system.  We're looking for a Technical Program Manager to drive cross-functional initiatives to improve and extend our financial infrastructure. You will leverage strong leadership, planning, communication, and collaboration skills. Our TPMs are problem solvers who make things happen around them by setting clear goals and inspiring teams to deliver. In this role, you would steer our efforts to develop our financial infrastructure into a reliable platform that can support streamlined financial report generation, accomplishing key compliance goals (SOC1, SOX compliance) and meeting milestones for technology IPO readiness.  You will collaborate within engineering, finance, compliance and regulatory on programs that strengthen our infrastructure. Responsibilities: Be accountable for pulling together the holistic plan, regular communications, unblocking teams and building partnerships to improve financial infrastructure at Coinbase. Lead iterative delivery of strategic cross-functional initiatives from concept to ship Identify and resolve systemic issues & assessment gaps impacting Coinbase engineering and aggressively take action to resolve and close gaps Develop standards, processes, and documentation to improve best practices & compliance -- including reviews, awareness, education and process controls Establish metrics and regular reporting mechanisms for assessing and measuring security, privacy and financial compliance risk across the organization Partner with engineering teams to develop features in a way that upholds our standards in security, privacy, infrastructure and financial reporting Manage interactions w/ 3rd parties & consultants Requirements: 8+ years as a TPM, engineering or product leader, or a relevant consulting role Experience leading cross-functional teams to deliver complex projects iteratively with multiple dependencies and constraints, in a highly dynamic and agile environment Experience building roadmaps, release plans, project plans with a thorough understanding of dependency management Technical knowledge in at least one compliance domain such as engineering, system and network compliance and experience performing technical assessments Able to communicate at all levels from engineer to partner to C-level executives Able to influence, negotiate and inspire others in a matrixed environment You're passionate about building an open financial system that brings the world together. Nice to Haves: You're knowledgeable about cryptocurrencies. You've worked in high security, financial environments.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Coinbase Dublin, Ireland
Aug 10, 2018
Back To All Jobs Support Analyst, Customer Support Operations (Consumer) Dublin, Ireland Coinbase is one of the Bay Area's fastest growing, most exciting startups. Having completed Series D funding in August 2017, we are in a unique position to develop new product lines, while continuing to scale our operations globally. Having opened offices in New York and London, we are now launching a Center of Excellence in Portland that will centralize our customer support function, helping ensure a world class customer experience. As a Customer Support Analyst, you'll join a high functioning team of passionate support professionals who know their performance is critical to Coinbase achieving its mission . At Coinbase we have a high hiring bar and we're determined to create a productive, progressive, inclusive place to work. If you're looking to work for a mission driven, employee first organization, please apply today. Responsibilities Responsible for providing support for Coinbase customers by investigating, troubleshooting and resolving cases across multiple channels (voice, email, social and/or chat). Manage, prioritize and respond to Tier 2 issues, inquiries and escalations. Communicate with internal and external stakeholders in an effective, tactical, and empathetic manner. Serve as the domain expert for multiple workflows, policies and tools. Document updates and changes to new and existing processes, training decks and flowcharts. Collaborate with vendor partners and internal support teams to identify workflow gaps and areas for process improvement opportunities. Develop an in-depth understanding of metrics in order to analyze and report on trends, issues, and bugs. Provide insights, suggestions and feedback to managers and leads. Occasionally travel to onshore and offshore locations to train new analysts and vendor agents. Requirements Motivated by Coinbase's mission and creating a seamless support experience for our global customer base. Must work business hours in the following shift: Mid-morning shift: 9:00 A.M. - 6:00 P.M. Minimum of 2 years of relevant experience, preferably in financial services, technology and/or customer support. Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization. Travel requirements up to 15% to Coinbase offices and vendor locations (depending on business need) Preferred Qualifications Experience with payments, fraud, account access, trust and safety or other relevant operational domains. Exposure to different channels of support, including voice, email, social and/or chat. Availability to work on weekends. Advanced degree in business, finance or CX. Advanced understanding of Google apps, JIRA, Salesforce Service Cloud. Proficiency in another language (non-English).   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Privacy Notice and Consent for New Applicants The General Data Protection Regulation (GDPR) regulates the way that we manage the data of job applicants. During this early phase of the application process, CB Payments Ltd (CB Payments) will be gathering and processing personal information (your data) in order to assess your suitability for the role in which you have applied. If you are unsuccessful during any point of this process then we are legally required to keep your data on file, for a period of time. We will keep your data in order to comply with employment law obligations only and for no longer than obligated to do so. Under GDPR, we need your consent to process your application. With this form, we are providing you with notice on how your data will be processed as part of the application procedure. By signing this form, you are agreeing to our use and processing of your data as required. Data controller details CB Payments is a data controller, meaning that it determines the processes to be used when using your personal data. Our contact details are as follows: CB Payments Ltd (Coinbase) CB Payments Ltd 9th Floor 107 Cheapside, London, United Kingdom EC2V 6DN Email -  myprivacy@coinbase.com Data protection principles In relation to your personal data, we will: ● process it fairly, lawfully and in a clear, transparent way; ● collect your data only for reasons that we have stated in this document; ● only use it in the way that we have told you about; ● ensure it is correct and up to date; ● keep your data for only as long as we need it; and ● process it in a way that ensures it will not be used for anything that you are not aware of or have consented to (as appropriate), lost or destroyed. Types of data we process We hold many types of data about you, including: ● your personal details including your name, address, date of birth, email address, phone numbers; ● biological sex; ● interview transcript/notes; and ● information contained within your CV including references, education history and employment history. How we collect your data From the start of this process we will begin to gather information about you. This includes the information you would normally include in a CV or a recruitment cover letter, or notes made by our Talent recruiting team during a recruitment interview. In some cases, we will collect data about you from third party employment agencies, this information will only be passed to us from the employment agency upon your consent. Personal data is kept in personnel files or within CB Payments HR third party business systems and IT systems. The access to these systems is limited to those job roles where it is essential to access your records. Why we process your data The law on data protection allows us to process your data for certain reasons only, the reasons relevant to you during this process are: ● in order to carry out legally required duties; ● in order for us to carry out our legitimate business interests; and ● to protect your interests. All processing carried out by us falls into one of the permitted reasons. Generally, we will rely on the first two reasons set out above to process your data. We need to collect your personal data to assess your suitability for the advertised role. We also need to collect your data to ensure we are complying with legal requirements such as: ● making reasonable adjustments for disabled employees; and ● tracking our fair employment process. Special categories of data Special categories of data include: ● health; ● sexual orientation; ● race; ● ethnic origin; and ● religion. We must process special categories of data in accordance with more stringent guidelines. Most commonly, we will process special categories of data when the following applies: ● you have given explicit consent to the processing; ● we must process the data in order to carry out our legal obligations; and ● you have already made the data public. We will use your special category data: ● for the purposes of equal opportunities monitoring (as is our legal obligation); and ● to determine reasonable adjustments (as is our legal obligation). We do not need your consent if we use special categories of personal data in order to carry out our legal obligations or exercise specific rights under employment law. However, we will ask for your consent to gather the information in the first place. You will have full control over your decision to give or withhold consent and there will be no consequences where consent is withheld, in the context of special data. Consent, once given, may be withdrawn at any time. There will be no consequences where consent is withdrawn. Protecting your data We are aware of the requirement to ensure your data is protected against accidental loss or disclosure, destruction and abuse. We have implemented GDPR compliant processes to guard against such. Where we share your data with third parties, we provide written instructions to them to ensure that your data is held securely and in line with GDPR requirements. Third parties must implement appropriate technical and organizational measures to ensure the security of your data. How long we keep your data for In line with data protection principles, we only keep your data for as long as we need it. If unsuccessful during the application process we will keep your personal details, interview notes and your CV details, is kept for 12 months or as long as is necessary to comply with applicable immigration law (whichever is shorter). Successful applicants will be provided with an employee privacy notice as part of the on-boarding process. Providing Consent CB Payments is committed to complying with the GDPR. You are entirely in control of your decision to give consent to our use of your data as requested in this form. You do not need to give consent. However, in order for CB Payments to assess your credentials you will need to supply consent in order for us to process your application. Withdrawing Consent You have the absolute unrestricted right to withdraw your consent at any time. We will stop processing the data for which you have withdrawn your consent. Please note however, we must keep some personal data in order to comply with employment regulation. Change in Purpose If the purpose of using the data for changes, we will seek new consent, setting out the new purpose. You can decline to give your consent, with no repercussions. Consent can again be withdrawn at any time once given. Making a complaint The supervisory authority in Ireland for data protection matters is the Data Protection Commission (DPC). If you think your data protection rights have been breached in any way by us, you are able to make a complaint to the DPC here: https://www.dataprotection.ie/ if you are located in Ireland, or to your local data protection authority. Data Protection Officer CB Payment's Data Protection Officer is Lydia Lavender. Contact details are: myprivacy@coinbase.com
Coinbase Dublin, Ireland
Aug 10, 2018
Back To All Jobs Support Analyst, Customer Support Operations (Custody) Dublin, Ireland As a Customer Support Analyst, you'll join a high functioning team of passionate support professionals who know their performance is critical to Coinbase achieving its mission . At Coinbase we have a high hiring bar and we're determined to create a productive, progressive, inclusive place to work. Responsibilities: Responsible for providing support for Coinbase Institutional products (including Prime and Custody) and serving as a domain expert for a particular scope of work or product across multiple channels. Provide on-call coverage and serve as an escalation point for hi-priority requests or complex investigations. Communicate through phone, email and video calls with internal stakeholders and external clients in an effective, tactical, and empathetic manner. Work with customer advocacy to operationalize and standardize new and existing policies, processes and procedures. Proactively drive impactful changes across workflows, policies and tools by working with internal support teams, sales, client services, engineering, and product teams. Maintain a thorough understanding of metrics and dashboards to make informed, data-driven decisions. Set a high bar for support analysts within the organization by setting an example through performance and work ethic. Continuously add value through effective project management, ruthless prioritization and efficient execution. Requirements: Motivated by Coinbase's mission and creating a seamless support experience for our global customer base. Must work in a defined shift (6:00 - 15:00 GMT or 9:00 - 18:00 GMT) and participate in an on-call rotation, as required by the business. Minimum of 4 years of relevant experience in financial services, technology and/or customer support. Experience with compliance, hi-priority support, payments, fraud, account access, trust and safety or other relevant operational domains. Experience with different channels of support, including voice, e-mail and/or chat. Fantastic communication skills in order to operate across multiple departments, stakeholders, and Institutional clients. Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization. Travel requirements up to 20% to Coinbase offices and vendor locations (depending on business need) Must be able to read, write and speak in English. Proficiency in one or more of the following languages: Dutch, French, German, Italian or another language. Preferred Qualifications: Advanced degree in business, finance or CX. Advanced understanding of Google apps, JIRA, Salesforce Service Cloud.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Privacy Notice and Consent for New Applicants The General Data Protection Regulation (GDPR) regulates the way that we manage the data of job applicants. During this early phase of the application process, CB Payments Ltd (CB Payments) will be gathering and processing personal information (your data) in order to assess your suitability for the role in which you have applied. If you are unsuccessful during any point of this process then we are legally required to keep your data on file, for a period of time. We will keep your data in order to comply with employment law obligations only and for no longer than obligated to do so. Under GDPR, we need your consent to process your application. With this form, we are providing you with notice on how your data will be processed as part of the application procedure. By signing this form, you are agreeing to our use and processing of your data as required. Data controller details CB Payments is a data controller, meaning that it determines the processes to be used when using your personal data. Our contact details are as follows: CB Payments Ltd (Coinbase) CB Payments Ltd 9th Floor 107 Cheapside, London, United Kingdom EC2V 6DN Email -  myprivacy@coinbase.com Data protection principles In relation to your personal data, we will: ● process it fairly, lawfully and in a clear, transparent way; ● collect your data only for reasons that we have stated in this document; ● only use it in the way that we have told you about; ● ensure it is correct and up to date; ● keep your data for only as long as we need it; and ● process it in a way that ensures it will not be used for anything that you are not aware of or have consented to (as appropriate), lost or destroyed. Types of data we process We hold many types of data about you, including: ● your personal details including your name, address, date of birth, email address, phone numbers; ● biological sex; ● interview transcript/notes; and ● information contained within your CV including references, education history and employment history. How we collect your data From the start of this process we will begin to gather information about you. This includes the information you would normally include in a CV or a recruitment cover letter, or notes made by our Talent recruiting team during a recruitment interview. In some cases, we will collect data about you from third party employment agencies, this information will only be passed to us from the employment agency upon your consent. Personal data is kept in personnel files or within CB Payments HR third party business systems and IT systems. The access to these systems is limited to those job roles where it is essential to access your records. Why we process your data The law on data protection allows us to process your data for certain reasons only, the reasons relevant to you during this process are: ● in order to carry out legally required duties; ● in order for us to carry out our legitimate business interests; and ● to protect your interests. All processing carried out by us falls into one of the permitted reasons. Generally, we will rely on the first two reasons set out above to process your data. We need to collect your personal data to assess your suitability for the advertised role. We also need to collect your data to ensure we are complying with legal requirements such as: ● making reasonable adjustments for disabled employees; and ● tracking our fair employment process. Special categories of data Special categories of data include: ● health; ● sexual orientation; ● race; ● ethnic origin; and ● religion. We must process special categories of data in accordance with more stringent guidelines. Most commonly, we will process special categories of data when the following applies: ● you have given explicit consent to the processing; ● we must process the data in order to carry out our legal obligations; and ● you have already made the data public. We will use your special category data: ● for the purposes of equal opportunities monitoring (as is our legal obligation); and ● to determine reasonable adjustments (as is our legal obligation). We do not need your consent if we use special categories of personal data in order to carry out our legal obligations or exercise specific rights under employment law. However, we will ask for your consent to gather the information in the first place. You will have full control over your decision to give or withhold consent and there will be no consequences where consent is withheld, in the context of special data. Consent, once given, may be withdrawn at any time. There will be no consequences where consent is withdrawn. Protecting your data We are aware of the requirement to ensure your data is protected against accidental loss or disclosure, destruction and abuse. We have implemented GDPR compliant processes to guard against such. Where we share your data with third parties, we provide written instructions to them to ensure that your data is held securely and in line with GDPR requirements. Third parties must implement appropriate technical and organisational measures to ensure the security of your data. How long we keep your data for In line with data protection principles, we only keep your data for as long as we need it. If unsuccessful during the application process we will keep your personal details, interview notes and your CV details, is kept for 12 months or as long as is necessary to comply with applicable immigration law (whichever is shorter). Successful applicants will be provided with an employee privacy notice as part of the on-boarding process. Providing Consent CB Payments is committed to complying with the GDPR. You are entirely in control of your decision to give consent to our use of your data as requested in this form. You do not need to give consent. However, in order for CB Payments to assess your credentials you will need to supply consent in order for us to process your application. Withdrawing Consent You have the absolute unrestricted right to withdraw your consent at any time. We will stop processing the data for which you have withdrawn your consent. Please note however, we must keep some personal data in order to comply with employment regulation. Change in Purpose If the purpose of using the data for changes, we will seek new consent, setting out the new purpose. You can decline to give your consent, with no repercussions. Consent can again be withdrawn at any time once given. Making a complaint The supervisory authority in Ireland for data protection matters is the Data Protection Commission (DPC). If you think your data protection rights have been breached in any way by us, you are able to make a complaint to the DPC here: https://www.dataprotection.ie/ if you are located in Ireland, or to your local data protection authority. Data Protection Officer CB Payment's Data Protection Officer is Lydia Lavender. Contact details are: myprivacy@coinbase.com
Coinbase Dublin, Ireland
Aug 10, 2018
Back To All Jobs Support Analyst, Customer Support Operations (Payments) Dublin, Ireland As a Customer Support Analyst, you'll join a high functioning team of passionate support professionals who know their performance is critical to Coinbase achieving its mission . At Coinbase we have a high hiring bar and we're determined to create a productive, progressive, inclusive place to work. Responsibilities: Responsible for providing payments support across multiple Coinbase products, rails and markets. Provide on-call coverage and serve as an escalation point for hi-priority queues or complex investigations. Communicate with internal and external stakeholders in an effective, tactical, and empathetic manner. Work with customer advocacy to operationalize and standardize new and existing policies, processes and procedures. Proactively drive impactful changes across workflows, policies and tools by working with internal support teams, sales, client services and account management teams. Maintain a thorough understanding of metrics and dashboards to make informed, data-driven decisions. Set a high bar for support analysts within the organization by setting an example through performance and work ethic. Continuously add value through effective project management, ruthless prioritization and efficient execution. Requirements: Motivated by Coinbase's mission and creating a seamless support experience for our global customer base. Must work in a defined shift, as required by the business. Minimum of 4 years of relevant experience in financial services, technology and/or customer support. Experience with payment processing, banking, auditing or other relevant operational domains. Experience with different channels of support, including voice, e-mail, social and/or chat. Fantastic communication skills in order to operate across multiple departments and stakeholders. Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization. Travel requirements up to 20% to Coinbase offices and vendor locations (depending on business need) Must be able to read, write and speak in English. Proficiency in one or more of the following languages: Dutch, French, German, Italian or another language. Preferred Qualifications Advanced degree in business, finance or CX. Advanced understanding of Google apps, JIRA, Salesforce Service Cloud.     We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Privacy Notice and Consent for New Applicants The General Data Protection Regulation (GDPR) regulates the way that we manage the data of job applicants. During this early phase of the application process, CB Payments Ltd (CB Payments) will be gathering and processing personal information (your data) in order to assess your suitability for the role in which you have applied. If you are unsuccessful during any point of this process then we are legally required to keep your data on file, for a period of time. We will keep your data in order to comply with employment law obligations only and for no longer than obligated to do so. Under GDPR, we need your consent to process your application. With this form, we are providing you with notice on how your data will be processed as part of the application procedure. By signing this form, you are agreeing to our use and processing of your data as required. Data controller details CB Payments is a data controller, meaning that it determines the processes to be used when using your personal data. Our contact details are as follows: CB Payments Ltd (Coinbase) CB Payments Ltd 9th Floor 107 Cheapside, London, United Kingdom EC2V 6DN Email -  myprivacy@coinbase.com Data protection principles In relation to your personal data, we will: ● process it fairly, lawfully and in a clear, transparent way; ● collect your data only for reasons that we have stated in this document; ● only use it in the way that we have told you about; ● ensure it is correct and up to date; ● keep your data for only as long as we need it; and ● process it in a way that ensures it will not be used for anything that you are not aware of or have consented to (as appropriate), lost or destroyed. Types of data we process We hold many types of data about you, including: ● your personal details including your name, address, date of birth, email address, phone numbers; ● biological sex; ● interview transcript/notes; and ● information contained within your CV including references, education history and employment history. How we collect your data From the start of this process we will begin to gather information about you. This includes the information you would normally include in a CV or a recruitment cover letter, or notes made by our Talent recruiting team during a recruitment interview. In some cases, we will collect data about you from third party employment agencies, this information will only be passed to us from the employment agency upon your consent. Personal data is kept in personnel files or within CB Payments HR third party business systems and IT systems. The access to these systems is limited to those job roles where it is essential to access your records. Why we process your data The law on data protection allows us to process your data for certain reasons only, the reasons relevant to you during this process are: ● in order to carry out legally required duties; ● in order for us to carry out our legitimate business interests; and ● to protect your interests. All processing carried out by us falls into one of the permitted reasons. Generally, we will rely on the first two reasons set out above to process your data. We need to collect your personal data to assess your suitability for the advertised role. We also need to collect your data to ensure we are complying with legal requirements such as: ● making reasonable adjustments for disabled employees; and ● tracking our fair employment process. Special categories of data Special categories of data include: ● health; ● sexual orientation; ● race; ● ethnic origin; and ● religion. We must process special categories of data in accordance with more stringent guidelines. Most commonly, we will process special categories of data when the following applies: ● you have given explicit consent to the processing; ● we must process the data in order to carry out our legal obligations; and ● you have already made the data public. We will use your special category data: ● for the purposes of equal opportunities monitoring (as is our legal obligation); and ● to determine reasonable adjustments (as is our legal obligation). We do not need your consent if we use special categories of personal data in order to carry out our legal obligations or exercise specific rights under employment law. However, we will ask for your consent to gather the information in the first place. You will have full control over your decision to give or withhold consent and there will be no consequences where consent is withheld, in the context of special data. Consent, once given, may be withdrawn at any time. There will be no consequences where consent is withdrawn. Protecting your data We are aware of the requirement to ensure your data is protected against accidental loss or disclosure, destruction and abuse. We have implemented GDPR compliant processes to guard against such. Where we share your data with third parties, we provide written instructions to them to ensure that your data is held securely and in line with GDPR requirements. Third parties must implement appropriate technical and organisational measures to ensure the security of your data. How long we keep your data for In line with data protection principles, we only keep your data for as long as we need it. If unsuccessful during the application process we will keep your personal details, interview notes and your CV details, is kept for 12 months or as long as is necessary to comply with applicable immigration law (whichever is shorter). Successful applicants will be provided with an employee privacy notice as part of the on-boarding process. Providing Consent CB Payments is committed to complying with the GDPR. You are entirely in control of your decision to give consent to our use of your data as requested in this form. You do not need to give consent. However, in order for CB Payments to assess your credentials you will need to supply consent in order for us to process your application. Withdrawing Consent You have the absolute unrestricted right to withdraw your consent at any time. We will stop processing the data for which you have withdrawn your consent. Please note however, we must keep some personal data in order to comply with employment regulation. Change in Purpose If the purpose of using the data for changes, we will seek new consent, setting out the new purpose. You can decline to give your consent, with no repercussions. Consent can again be withdrawn at any time once given. Making a complaint The supervisory authority in Ireland for data protection matters is the Data Protection Commission (DPC). If you think your data protection rights have been breached in any way by us, you are able to make a complaint to the DPC here: https://www.dataprotection.ie/ if you are located in Ireland, or to your local data protection authority. Data Protection Officer CB Payment's Data Protection Officer is Lydia Lavender. Contact details are: myprivacy@coinbase.com
Coinbase Dublin, Ireland
Aug 10, 2018
Back To All Jobs Senior Manager, Customer Support Operations Dublin, Ireland As a Senior Manager for Customer Support Operations, you'll be responsible for building, scaling and managing a diverse and highly performing Coinbase support team. This is a rare opportunity to facilitate the establishment of a new office, build a team from scratch and help us achieve our mission of building an open financial system for the world. Responsibilities: Responsible for leading support operations in Dublin for a product suite or functional scope of work (Consumer, Institutional, Compliance, Payments, etc.). Hire and manage a high performing, multi-lingual support team, anchored by best practices within the financial services industry in Europe. Thoughtfully delegate tactical responsibilities and set performance expectations across the organization. Work with senior management across internal support teams, business unit stakeholders and vendor partners to set and achieve service level agreements. Determine strategy for optimizing existing workflows, operationalizing product and policy launches, and building effective feedback loops. Prioritize new and existing projects and initiatives, taking into account inputs from the global support leadership team. Ensure alignment across regional Centers of Excellence and vendor sites through consistent communication and shared business objectives. Own budgeting, forecasting and headcount allocation and associated target goals. Manage partnerships and serve as an escalation point with various departments within Coinbase, including (but not limited to) sales, client services, compliance and legal. Attend monthly and quarterly vendor business reviews to stay abreast and accountable of performance across all tiers of support. Serve as an escalation point for critical issues and incidents. Utilize an in-depth understanding of metrics to drive data-driven business decisions. Focus on growth opportunities throughout the organization, including development of managers and leads and learning opportunities across multiple disciplines. Continuously add value through effective project management, ruthless prioritization and efficient execution. Requirements: Motivated by Coinbase's mission and creating a seamless support experience for our global customer base. Minimum of 8 years of relevant experience in financial services, technology and/or customer support. Minimum of 6 years of direct management experience. Familiarity with banking regulations, payment processes, compliance, consumer or institutional operations. Experience building support strategies and scaling teams across multiple workflows and various channels of support, including voice, email, social and chat. Experience with partner management and maintaining cross functional partnerships both vertically and horizontally. Ability to communicate cross functionally and globally. Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization. Travel requirements up to 20% to Coinbase offices and vendor locations (depending on business need). Preferred Qualifications: Experience in project management, analytics and/or vendor management. Advanced degree in business, finance or CX. Advanced understanding of Google apps, JIRA, Salesforce Service Cloud. Proficiency in another language (non-English).   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Privacy Notice and Consent for New Applicants The General Data Protection Regulation (GDPR) regulates the way that we manage the data of job applicants. During this early phase of the application process, CB Payments Ltd (CB Payments) will be gathering and processing personal information (your data) in order to assess your suitability for the role in which you have applied. If you are unsuccessful during any point of this process then we are legally required to keep your data on file, for a period of time. We will keep your data in order to comply with employment law obligations only and for no longer than obligated to do so. Under GDPR, we need your consent to process your application. With this form, we are providing you with notice on how your data will be processed as part of the application procedure. By signing this form, you are agreeing to our use and processing of your data as required. Data controller details CB Payments is a data controller, meaning that it determines the processes to be used when using your personal data. Our contact details are as follows: CB Payments Ltd (Coinbase) CB Payments Ltd 9th Floor 107 Cheapside, London, United Kingdom EC2V 6DN Email -  myprivacy@coinbase.com Data protection principles In relation to your personal data, we will: ● process it fairly, lawfully and in a clear, transparent way; ● collect your data only for reasons that we have stated in this document; ● only use it in the way that we have told you about; ● ensure it is correct and up to date; ● keep your data for only as long as we need it; and ● process it in a way that ensures it will not be used for anything that you are not aware of or have consented to (as appropriate), lost or destroyed. Types of data we process We hold many types of data about you, including: ● your personal details including your name, address, date of birth, email address, phone numbers; ● biological sex; ● interview transcript/notes; and ● information contained within your CV including references, education history and employment history. How we collect your data From the start of this process we will begin to gather information about you. This includes the information you would normally include in a CV or a recruitment cover letter, or notes made by our Talent recruiting team during a recruitment interview. In some cases, we will collect data about you from third party employment agencies, this information will only be passed to us from the employment agency upon your consent. Personal data is kept in personnel files or within CB Payments HR third party business systems and IT systems. The access to these systems is limited to those job roles where it is essential to access your records. Why we process your data The law on data protection allows us to process your data for certain reasons only, the reasons relevant to you during this process are: ● in order to carry out legally required duties; ● in order for us to carry out our legitimate business interests; and ● to protect your interests. All processing carried out by us falls into one of the permitted reasons. Generally, we will rely on the first two reasons set out above to process your data. We need to collect your personal data to assess your suitability for the advertised role. We also need to collect your data to ensure we are complying with legal requirements such as: ● making reasonable adjustments for disabled employees; and ● tracking our fair employment process. Special categories of data Special categories of data include: ● health; ● sexual orientation; ● race; ● ethnic origin; and ● religion. We must process special categories of data in accordance with more stringent guidelines. Most commonly, we will process special categories of data when the following applies: ● you have given explicit consent to the processing; ● we must process the data in order to carry out our legal obligations; and ● you have already made the data public. We will use your special category data: ● for the purposes of equal opportunities monitoring (as is our legal obligation); and ● to determine reasonable adjustments (as is our legal obligation). We do not need your consent if we use special categories of personal data in order to carry out our legal obligations or exercise specific rights under employment law. However, we will ask for your consent to gather the information in the first place. You will have full control over your decision to give or withhold consent and there will be no consequences where consent is withheld, in the context of special data. Consent, once given, may be withdrawn at any time. There will be no consequences where consent is withdrawn. Protecting your data We are aware of the requirement to ensure your data is protected against accidental loss or disclosure, destruction and abuse. We have implemented GDPR compliant processes to guard against such. Where we share your data with third parties, we provide written instructions to them to ensure that your data is held securely and in line with GDPR requirements. Third parties must implement appropriate technical and organisational measures to ensure the security of your data. How long we keep your data for In line with data protection principles, we only keep your data for as long as we need it. If unsuccessful during the application process we will keep your personal details, interview notes and your CV details, is kept for 12 months or as long as is necessary to comply with applicable immigration law (whichever is shorter). Successful applicants will be provided with an employee privacy notice as part of the on-boarding process. Providing Consent CB Payments is committed to complying with the GDPR. You are entirely in control of your decision to give consent to our use of your data as requested in this form. You do not need to give consent. However, in order for CB Payments to assess your credentials you will need to supply consent in order for us to process your application. Withdrawing Consent You have the absolute unrestricted right to withdraw your consent at any time. We will stop processing the data for which you have withdrawn your consent. Please note however, we must keep some personal data in order to comply with employment regulation. Change in Purpose If the purpose of using the data for changes, we will seek new consent, setting out the new purpose. You can decline to give your consent, with no repercussions. Consent can again be withdrawn at any time once given. Making a complaint The supervisory authority in Ireland for data protection matters is the Data Protection Commission (DPC). If you think your data protection rights have been breached in any way by us, you are able to make a complaint to the DPC here: https://www.dataprotection.ie/ if you are located in Ireland, or to your local data protection authority. Data Protection Officer CB Payment's Data Protection Officer is Lydia Lavender. Contact details are: myprivacy@coinbase.com
Coinbase Dublin, Ireland
Aug 10, 2018
Back To All Jobs Support Analyst, Customer Support Operations (Compliance) Dublin, Ireland As a Customer Support Analyst, you'll join a high functioning team of passionate support professionals who know their performance is critical to Coinbase achieving its mission . At Coinbase we have a high hiring bar and we're determined to create a productive, progressive, inclusive place to work. Responsibilities: Responsible for providing compliance support operations, ensuring that Coinbase maintains regulatory standards across various policies and programs. Provide on-call coverage and serve as an escalation point for hi-priority queues or complex investigations. Communicate with internal and external stakeholders in an effective, tactical, and empathetic manner. Work with customer advocacy to operationalize and standardize new and existing policies, processes and procedures. Proactively drive impactful changes across workflows, policies and tools by working with internal support teams, sales, client services and account management teams. Maintain a thorough understanding of metrics and dashboards to make informed, data-driven decisions. Set a high bar for support analysts within the organization by setting an example through performance and work ethic. Continuously add value through effective project management, ruthless prioritization and efficient execution. Requirements: Motivated by Coinbase's mission and creating a seamless support experience for our global customer base. Must work in a defined shift, as required by the business. Minimum of 4 years of relevant experience in financial services, technology and/or customer support. Experience with compliance, payments, fraud, account access, trust and safety or other relevant operational domains. Experience with different channels of support, including voice, e-mail, social and/or chat. Fantastic communication skills in order to operate across multiple departments and stakeholders. Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization. Travel requirements up to 20% to Coinbase offices and vendor locations (depending on business need) Must be able to read, write and speak in English. Proficiency in one or more of the following languages: Dutch, French, German, Italian or another language. Preferred Qualifications: Advanced degree in business, finance or CX. Advanced understanding of Google apps, JIRA, Salesforce Service Cloud.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Privacy Notice and Consent for New Applicants The General Data Protection Regulation (GDPR) regulates the way that we manage the data of job applicants. During this early phase of the application process, CB Payments Ltd (CB Payments) will be gathering and processing personal information (your data) in order to assess your suitability for the role in which you have applied. If you are unsuccessful during any point of this process then we are legally required to keep your data on file, for a period of time. We will keep your data in order to comply with employment law obligations only and for no longer than obligated to do so. Under GDPR, we need your consent to process your application. With this form, we are providing you with notice on how your data will be processed as part of the application procedure. By signing this form, you are agreeing to our use and processing of your data as required. Data controller details CB Payments is a data controller, meaning that it determines the processes to be used when using your personal data. Our contact details are as follows: CB Payments Ltd (Coinbase) CB Payments Ltd 9th Floor 107 Cheapside, London, United Kingdom EC2V 6DN Email -  myprivacy@coinbase.com Data protection principles In relation to your personal data, we will: ● process it fairly, lawfully and in a clear, transparent way; ● collect your data only for reasons that we have stated in this document; ● only use it in the way that we have told you about; ● ensure it is correct and up to date; ● keep your data for only as long as we need it; and ● process it in a way that ensures it will not be used for anything that you are not aware of or have consented to (as appropriate), lost or destroyed. Types of data we process We hold many types of data about you, including: ● your personal details including your name, address, date of birth, email address, phone numbers; ● biological sex; ● interview transcript/notes; and ● information contained within your CV including references, education history and employment history. How we collect your data From the start of this process we will begin to gather information about you. This includes the information you would normally include in a CV or a recruitment cover letter, or notes made by our Talent recruiting team during a recruitment interview. In some cases, we will collect data about you from third party employment agencies, this information will only be passed to us from the employment agency upon your consent. Personal data is kept in personnel files or within CB Payments HR third party business systems and IT systems. The access to these systems is limited to those job roles where it is essential to access your records. Why we process your data The law on data protection allows us to process your data for certain reasons only, the reasons relevant to you during this process are: ● in order to carry out legally required duties; ● in order for us to carry out our legitimate business interests; and ● to protect your interests. All processing carried out by us falls into one of the permitted reasons. Generally, we will rely on the first two reasons set out above to process your data. We need to collect your personal data to assess your suitability for the advertised role. We also need to collect your data to ensure we are complying with legal requirements such as: ● making reasonable adjustments for disabled employees; and ● tracking our fair employment process. Special categories of data Special categories of data include: ● health; ● sexual orientation; ● race; ● ethnic origin; and ● religion. We must process special categories of data in accordance with more stringent guidelines. Most commonly, we will process special categories of data when the following applies: ● you have given explicit consent to the processing; ● we must process the data in order to carry out our legal obligations; and ● you have already made the data public. We will use your special category data: ● for the purposes of equal opportunities monitoring (as is our legal obligation); and ● to determine reasonable adjustments (as is our legal obligation). We do not need your consent if we use special categories of personal data in order to carry out our legal obligations or exercise specific rights under employment law. However, we will ask for your consent to gather the information in the first place. You will have full control over your decision to give or withhold consent and there will be no consequences where consent is withheld, in the context of special data. Consent, once given, may be withdrawn at any time. There will be no consequences where consent is withdrawn. Protecting your data We are aware of the requirement to ensure your data is protected against accidental loss or disclosure, destruction and abuse. We have implemented GDPR compliant processes to guard against such. Where we share your data with third parties, we provide written instructions to them to ensure that your data is held securely and in line with GDPR requirements. Third parties must implement appropriate technical and organisational measures to ensure the security of your data. How long we keep your data for In line with data protection principles, we only keep your data for as long as we need it. If unsuccessful during the application process we will keep your personal details, interview notes and your CV details, is kept for 12 months or as long as is necessary to comply with applicable immigration law (whichever is shorter). Successful applicants will be provided with an employee privacy notice as part of the on-boarding process. Providing Consent CB Payments is committed to complying with the GDPR. You are entirely in control of your decision to give consent to our use of your data as requested in this form. You do not need to give consent. However, in order for CB Payments to assess your credentials you will need to supply consent in order for us to process your application. Withdrawing Consent You have the absolute unrestricted right to withdraw your consent at any time. We will stop processing the data for which you have withdrawn your consent. Please note however, we must keep some personal data in order to comply with employment regulation. Change in Purpose If the purpose of using the data for changes, we will seek new consent, setting out the new purpose. You can decline to give your consent, with no repercussions. Consent can again be withdrawn at any time once given. Making a complaint The supervisory authority in Ireland for data protection matters is the Data Protection Commission (DPC). If you think your data protection rights have been breached in any way by us, you are able to make a complaint to the DPC here: https://www.dataprotection.ie/ if you are located in Ireland, or to your local data protection authority. Data Protection Officer CB Payment's Data Protection Officer is Lydia Lavender. Contact details are: myprivacy@coinbase.com
Coinbase Portland, OR
Aug 04, 2018
Back To All Jobs Regional Quality and Training Manager Portland, OR Coinbase's vision is to bring more innovation, efficiency, and equality of opportunity to the world by building an open financial system. Our first step on that journey is making digital currency accessible and approachable for everyone. Two principles guide our efforts. First, be the most trusted company in our domain. Second, create user-focused products that are easier and more intuitive to use. As a Regional Quality Manager for Coinbase, you'll lead a team of QA & trainers specialized across different process domains to positively impact our mission by upholding the integrity of quality data and utilizing QA to develop strong feedback loops. You'll work to make sure that the delivery of quality metrics is timely and reliable, while working closely with business stakeholders across the organization to improve performance and grow. Responsibilities: Responsible for management of T&Q operations for their region, including: Managing team of QA analysts and trainers by structuring a cohesive team processes, driving and fostering the development of their team members Review QA metrics for individual, workflow, and team-level adherence to SLAs Implementing  audit-of-auditor processes and calibrations for internal/external teams to ensure consistency of data across the organization Monitoring error trends and team performance to provide recommendations for improvement plans Ensure timely delivery of day-to-day quality metrics from our internal and vendor teams Highlighting error gaps and improve the audit process to ensure clear, timely and actionable feedback is sent to internal/external teams to improve their performance Implementing new hire, policy update, and continuous education trainings for organizational development; using learning effectiveness metrics to measure training performance Manage vendor teams by reviewing adherence to QA SLAs, audit-of-auditor calibrations, vendor train-the-trainer programs, and gathering insights through QA analysis    Perform weekly qualitative and quantitative analysis of QA performance; partnering with internal stakeholders to aggregate, prioritize and communicate top QA issues impacting the organization Work on strategic projects to help launch and integrate quality & training ramps for new products, policies, and support sites Keep updated with Coinbase policies, procedures and workflows through up-trainings Travel to Coinbase offices and/or vendor sites for check-ins and projects Requirements: 4+ years of relevant experience in financial services, technology, customer support operations, business operations, and/or quality management 3+ years of people management experience Experience with running a QA and/or training across a dynamic business needs Experience in project management and statistics Advanced understanding of Google apps, JIRA, Salesforce Service Cloud and Excel Strong communication skills in order to operate across multiple departments and stakeholders. Positive, growth-oriented mindset (You're energized by developing people's strengths and continuous learning!) Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization. ** Travel requirements up to 20% to Coinbase offices and vendor locations (depending on business need) ** Preferred Qualifications: Experience with regulatory policies and support workflows (Compliance, Payments, Risk, Fraud) Knowledge of learning effectiveness models (Kirpatrick's, etc) COPC or Six Sigma Certification   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Coinbase London, UK
Aug 04, 2018
Back To All Jobs Marketing Designer London, UK Coinbase exists to change the world. By creating an open financial system we will bring about more innovation, efficiency, and equality of opportunity on a global scale. Operating across 33 countries, Coinbase is the world's largest retail brokerage and exchange. We are focused on making digital currency accessible to everyone and are guided by two key principles: be the most trusted company in our industry and create products that are easy to use. Design plays a critical part in achieving that mission. Bridging the information gap between this incredibly complex and powerful technology and the typical user is where we can have the most unique impact. This communication is what will enable the industry to grow massively, and gain broad adoption. As the Brand/Communications designer, you will create the visual language to educate and engage people who use our platform, and to those who are just starting to explore. We cannot usher in an open financial system if we cannot convey our brand to the world. Take the rare chance to join a team that is rapidly expanding, and in a completely new and yet to be defined space - where you will get the chance to shape it. Help us tell our story. Responsibilities: Own and maintain Coinbase design output for product and marketing projects in Europe. Build out, extend, and adapt systems across our product suite Partner with marketing stakeholders and cross-functional teams to concept and design for brand, communications, and marketing projects Create consistent executions across multiple platforms Collaborate with copywriters, designers, engineers, and product and marketing leads High-quality presentations of work, rally the teams around ideas and sell through concepts to key stakeholders Give and receive feedback from other designers to raise our bar for quality. Requirements: Extremely high polished visual portfolio of design work 4+ years experience designing impactful brand, advertising and marketing experiences. A broad understanding of using different mediums/channels to get your message across. Skilled at telling the same story across multiple channels. Have clear communication, strong analytical skills, and the ability to work with urgency, while maintaining a positive attitude. No prior experience in cryptocurrency needed   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Privacy Notice and Consent for New Applicants The General Data Protection Regulation (GDPR) regulates the way that we manage the data of job applicants. During this early phase of the application process, CB Payments Ltd (CB Payments) will be gathering and processing personal information (your data) in order to assess your suitability for the role in which you have applied. If you are unsuccessful during any point of this process then we are legally required to keep your data on file, for a period of time. We will keep your data in order to comply with employment law obligations only and for no longer than obligated to do so. Under GDPR, we need your consent to process your application. With this form, we are providing you with notice on how your data will be processed as part of the application procedure. By signing this form, you are agreeing to our use and processing of your data as required. Data controller details CB Payments is a data controller, meaning that it determines the processes to be used when using your personal data. Our contact details are as follows: CB Payments Ltd (Coinbase) CB Payments Ltd 9th Floor 107 Cheapside, London, United Kingdom EC2V 6DN Email -  myprivacy@coinbase.com Data protection principles In relation to your personal data, we will: ● process it fairly, lawfully and in a clear, transparent way; ● collect your data only for reasons that we have stated in this document; ● only use it in the way that we have told you about; ● ensure it is correct and up to date; ● keep your data for only as long as we need it; and ● process it in a way that ensures it will not be used for anything that you are not aware of or have consented to (as appropriate), lost or destroyed. Types of data we process We hold many types of data about you, including: ● your personal details including your name, address, date of birth, email address, phone numbers; ● biological sex; ● interview transcript/notes; and ● information contained within your CV including references, education history and employment history. How we collect your data From the start of this process we will begin to gather information about you. This includes the information you would normally include in a CV or a recruitment cover letter, or notes made by our Talent recruiting team during a recruitment interview. In some cases, we will collect data about you from third party employment agencies, this information will only be passed to us from the employment agency upon your consent. Personal data is kept in personnel files or within CB Payments HR third party business systems and IT systems. The access to these systems is limited to those job roles where it is essential to access your records. Why we process your data The law on data protection allows us to process your data for certain reasons only, the reasons relevant to you during this process are: ● in order to carry out legally required duties; ● in order for us to carry out our legitimate business interests; and ● to protect your interests. All processing carried out by us falls into one of the permitted reasons. Generally, we will rely on the first two reasons set out above to process your data. We need to collect your personal data to assess your suitability for the advertised role. We also need to collect your data to ensure we are complying with legal requirements such as: ● making reasonable adjustments for disabled employees; and ● tracking our fair employment process. Special categories of data Special categories of data include: ● health; ● sexual orientation; ● race; ● ethnic origin; and ● religion. We must process special categories of data in accordance with more stringent guidelines. Most commonly, we will process special categories of data when the following applies: ● you have given explicit consent to the processing; ● we must process the data in order to carry out our legal obligations; and ● you have already made the data public. We will use your special category data: ● for the purposes of equal opportunities monitoring (as is our legal obligation); and ● to determine reasonable adjustments (as is our legal obligation). We do not need your consent if we use special categories of personal data in order to carry out our legal obligations or exercise specific rights under employment law. However, we will ask for your consent to gather the information in the first place. You will have full control over your decision to give or withhold consent and there will be no consequences where consent is withheld, in the context of special data. Consent, once given, may be withdrawn at any time. There will be no consequences where consent is withdrawn. Protecting your data We are aware of the requirement to ensure your data is protected against accidental loss or disclosure, destruction and abuse. We have implemented GDPR compliant processes to guard against such. Where we share your data with third parties, we provide written instructions to them to ensure that your data is held securely and in line with GDPR requirements. Third parties must implement appropriate technical and organisational measures to ensure the security of your data. How long we keep your data for In line with data protection principles, we only keep your data for as long as we need it. If unsuccessful during the application process we will keep your personal details, interview notes and your CV details, is kept for 12 months or as long as is necessary to comply with applicable immigration law (whichever is shorter). Successful applicants will be provided with an employee privacy notice as part of the on-boarding process. Providing Consent CB Payments is committed to complying with the GDPR. You are entirely in control of your decision to give consent to our use of your data as requested in this form. You do not need to give consent. However, in order for CB Payments to assess your credentials you will need to supply consent in order for us to process your application. Withdrawing Consent You have the absolute unrestricted right to withdraw your consent at any time. We will stop processing the data for which you have withdrawn your consent. Please note however, we must keep some personal data in order to comply with employment regulation. Change in Purpose If the purpose of using the data for changes, we will seek new consent, setting out the new purpose. You can decline to give your consent, with no repercussions. Consent can again be withdrawn at any time once given. Making a complaint The supervisory authority in the UK for data protection matters is the Information Commissioner (ICO). If you think your data protection rights have been breached in any way by us, you are able to make a complaint to the ICO here: https://ico.org.uk/ if you are located in the United Kingdom, or to your local data protection authority. Data Protection Officer CB Payment's Data Protection Officer is Lydia Lavender. Contact details are: myprivacy@coinbase.com
Coinbase San Francisco, CA
Aug 03, 2018
Back To All Jobs Director, IT Infrastructure San Francisco, CA We are looking for a seasoned leader to build and run the corporate IT infrastructure team, managing internal networking, servers, and A/V systems.  This organization also partners with Coinbase's facilities team, building and expanding our office locations to support company growth. The successful candidate will have demonstrated previous experience and success in similar roles in rapidly growing environments, and will be able to execute quickly and efficiently. Responsibilities: Grow and oversee a team of employees, contractors, and vendors, providing world-class infrastructure services in a rapidly evolving environment.   Services include: Global network infrastructure services, including AWS. A/V design, implementation, and service oversight, including constant development and improvement of service offerings. Global Office Expansion domestically and internationally, with many parallel projects in flight. Requirements: 10-15 years experience with the above, including deep network background and solid AWS experience. Previous experience standardizing and maturing the processes involved in office expansion. Demonstrated success leading and scaling teams fast in rapidly growing and dynamic environments. Collaborative partnership style and demonstrated capacity for indirect influence. Demonstrated ability to create order from chaos with minimal oversight. What to send: LinkedIn Profile Resume   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Coinbase San Francisco, CA
Aug 03, 2018
Back To All Jobs Sr Manager, IT Global Office Expansion San Francisco, CA Coinbase is one of the Bay Area's fastest growing, most exciting startups. Having completed Series D funding in August 2017, we are in a unique position to develop new product lines, while continuing to scale our operations globally. Having opened offices in New York, Chicago, Portland and London, we are looking to double our headcount in 2018. If you have a positive, proactive, startup mentality, and are interested in joining a highly disruptive business on the forefront of the burgeoning cryptocurrency industry, I'd encourage you to apply today. We are looking for a seasoned leader to oversee planning and execution of the IT scope associated with an aggressive portfolio of facilities expansion projects.  The successful candidate will have significant previous experience and success in similar roles in rapidly growing environments, and a long track record of efficient execution.  You will manage and grow a team of engineers, technical project managers, and vendors with increasing (and eventually exclusive) focus on this portfolio. Responsibilities: Work with facilities team, key vendors, and IT resources to define and document relevant technical standards, align on standard process, roles and responsibilities, and communications cadences, and continuously evolve and improve over time. Drive design, planning, sourcing, and execution on an ongoing program of parallel facilities build and expansion projects, globally. Define staffing and vendor model to set the team up for success and source vendors accordingly. Travel as needed (significant initially, may diminish over time depending on staffing model). Requirements: 10+ years experience with the above, including successful direct and indirect people management. Clear communicator and orchestrator of technical and people resources. Construction background or demonstrated ability to interact with complex construction teams with no learning curve. Significant project and portfolio management skills. Significant vendor management skills. Technical depth adequate to insure execution and hold people accountable in networking, construction, A/V subdisciplines. Demonstrated success leading and scaling teams fast in rapidly growing environments Demonstrated ability to create order from chaos with minimal oversight. What to send: LinkedIn Profile Resume   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Coinbase San Francisco, CA
Aug 03, 2018
Back To All Jobs Director, End-User Services San Francisco, CA Coinbase is one of the Bay Area's fastest growing, most exciting startups. Having completed Series D funding in August 2017, we are in a unique position to develop new product lines, while continuing to scale our operations globally. Having opened offices in New York, Chicago, Portland and London, we are looking to double our headcount in 2018. If you have a positive, proactive, startup mentality, and are interested in joining a highly disruptive business on the forefront of the burgeoning cryptocurrency industry, I'd encourage you to apply today. We are looking for a seasoned leader to build and oversee the IT functions that directly support our internal staff. The successful candidate will have demonstrated previous experience and success in similar roles in rapidly growing environments, and will be able to execute quickly and efficiently. Responsibilities: Lead, mentor, and develop a rapidly expanding team. Global, multi-tiered end-user and application support IT services. Endpoint fleet management automation, including operational, security, and compliance configuration of all devices. Identity and Access Management automation, including onboarding / offboarding workflow and ongoing development of role based access controls. Procurement, inventory / license management, and vendor management. Continuously measure and improve quality of all services. Requirements: 10+ years experience with the above. Demonstrated success leading and scaling teams fast in rapidly growing and dynamic environments. Collaborative partnership style and demonstrated capacity for indirect influence. Demonstrated ability to create order from chaos with minimal oversight. What to send: LinkedIn Profile Resume   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Coinbase London, England
Aug 03, 2018
Back To All Jobs UK Head of Compliance London, England   The UK Head of Compliance will operate under delegated authority from the Board and have overall responsibility for the establishment and maintenance of effective anti-money laundering (AML) and counter-terrorist financing (CTF) systems and controls. The UK Head of Compliance will be formally appointed by the Board as the MLRO, be a member of senior management and will report directly to the Board. The individual will be based at the UK Head Office. Responsibilities: Establishing AML and CTF systems and controls Maintaining and developing the risk based approach to AML and CTF arrangements - carrying out regular assessments of the adequacy of systems and controls to ensure that risks are managed effectively. Overseeing the implementation of appropriate AML and CTF policies and procedures, including the operation of the risk-based approach. Determining the level of resources required to execute appropriate AML and CTF policies and procedures. Reviewing the output from the suspicious activity monitoring processes. Ensuring that AML and CTF requirements are considered as part of the development of new products, or service changes. Obtaining board approval for significant process changes. Ensure that policies and procedures are accurately documented in the AML Manual which should be available to staff and used to guide training. Ensure that the Board are kept informed of the money laundering risks posed by the business and its activities, and how these are managed and mitigated. Reporting to the Board on a regular basis detailing the operation and effectiveness of the systems and controls used to combat financial crime. Documenting and ensuring that any actions recommended by the Board are implemented. Arrange and assist with regulatory visits and audit inspections. Maintaining relevance of the AML systems Regularly reviewing developments in applicable legislation and guidance (domestic and international where the business is involved). Ensuring that policies are updated to meet changing regulatory and business requirements. Ensuring that the operation of systems and controls are monitored and that they implement policy. Maintaining up to date AML documentation. Ensuring that relevant staff are provided with AML and CTF training appropriate for their position (frequency and content) and that all new staff receive training within the specified period. Ensure that training materials remain up-to-date and relevant to the business. Reporting suspicious activity Maintain an internal reporting process for receiving internal Suspicious Activity Reports (SARs). Investigating internal SARs, using all available resources. Deciding, following investigation, whether the internal report gives rise to knowledge or suspicion or reasonable grounds for knowledge or suspicion and submitting an external SAR to the National Crime Agency (NCA) where appropriate. Documenting the reasons for not submitting an external SAR to the NCA where an internal report has been made, considered and deemed not to be suspicious. Ensure that relevant records are retained for the prescribed periods. Where required be the main point of contact for law enforcement officials. Requirements: The emphasis of this position is on developing, operating and maintaining systems and controls to prevent the firm's products and services being used for the purposes of financial crime and to meet reporting requirements Minimum 5 years of experience in financial and/or compliance related business functions Experience in developing and administering internal controls and processes Ability to work collaboratively with a broad range of business functions, with an emphasis on senior management, is essential A demonstrated ability to work with diverse groups of people is required A willingness to take personal legal responsibility for the prevention of financial crime is essential Preferred: A professional compliance, or financial qualification, and membership of a recognized professional body, would be advantageous but not a pre-requisite We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Privacy Notice and Consent for New Applicants The General Data Protection Regulation (GDPR) regulates the way that we manage the data of job applicants. During this early phase of the application process, CB Payments Ltd (CB Payments) will be gathering and processing personal information (your data) in order to assess your suitability for the role in which you have applied. If you are unsuccessful during any point of this process then we are legally required to keep your data on file, for a period of time. We will keep your data in order to comply with employment law obligations only and for no longer than obligated to do so. Under GDPR, we need your consent to process your application. With this form, we are providing you with notice on how your data will be processed as part of the application procedure. By signing this form, you are agreeing to our use and processing of your data as required. Data controller details CB Payments is a data controller, meaning that it determines the processes to be used when using your personal data. Our contact details are as follows: CB Payments Ltd (Coinbase) CB Payments Ltd 9th Floor 107 Cheapside, London, United Kingdom EC2V 6DN Email -  myprivacy@coinbase.com Data protection principles In relation to your personal data, we will: ● process it fairly, lawfully and in a clear, transparent way; ● collect your data only for reasons that we have stated in this document; ● only use it in the way that we have told you about; ● ensure it is correct and up to date; ● keep your data for only as long as we need it; and ● process it in a way that ensures it will not be used for anything that you are not aware of or have consented to (as appropriate), lost or destroyed. Types of data we process We hold many types of data about you, including: ● your personal details including your name, address, date of birth, email address, phone numbers; ● biological sex; ● interview transcript/notes; and ● information contained within your CV including references, education history and employment history. How we collect your data From the start of this process we will begin to gather information about you. This includes the information you would normally include in a CV or a recruitment cover letter, or notes made by our Talent recruiting team during a recruitment interview. In some cases, we will collect data about you from third party employment agencies, this information will only be passed to us from the employment agency upon your consent. Personal data is kept in personnel files or within CB Payments HR third party business systems and IT systems. The access to these systems is limited to those job roles where it is essential to access your records. Why we process your data The law on data protection allows us to process your data for certain reasons only, the reasons relevant to you during this process are: ● in order to carry out legally required duties; ● in order for us to carry out our legitimate business interests; and ● to protect your interests. All processing carried out by us falls into one of the permitted reasons. Generally, we will rely on the first two reasons set out above to process your data. We need to collect your personal data to assess your suitability for the advertised role. We also need to collect your data to ensure we are complying with legal requirements such as: ● making reasonable adjustments for disabled employees; and ● tracking our fair employment process.   Special categories of data Special categories of data include: ● health; ● sexual orientation; ● race; ● ethnic origin; and ● religion. We must process special categories of data in accordance with more stringent guidelines. Most commonly, we will process special categories of data when the following applies: ● you have given explicit consent to the processing; ● we must process the data in order to carry out our legal obligations; and ● you have already made the data public. We will use your special category data: ● for the purposes of equal opportunities monitoring (as is our legal obligation); and ● to determine reasonable adjustments (as is our legal obligation). We do not need your consent if we use special categories of personal data in order to carry out our legal obligations or exercise specific rights under employment law. However, we will ask for your consent to gather the information in the first place. You will have full control over your decision to give or withhold consent and there will be no consequences where consent is withheld, in the context of special data. Consent, once given, may be withdrawn at any time. There will be no consequences where consent is withdrawn. Protecting your data We are aware of the requirement to ensure your data is protected against accidental loss or disclosure, destruction and abuse. We have implemented GDPR compliant processes to guard against such. Where we share your data with third parties, we provide written instructions to them to ensure that your data is held securely and in line with GDPR requirements. Third parties must implement appropriate technical and organisational measures to ensure the security of your data. How long we keep your data for In line with data protection principles, we only keep your data for as long as we need it. If unsuccessful during the application process we will keep your personal details, interview notes and your CV details, is kept for 12 months or as long as is necessary to comply with applicable immigration law (whichever is shorter). Successful applicants will be provided with an employee privacy notice as part of the on-boarding process. Providing Consent CB Payments is committed to complying with the GDPR. You are entirely in control of your decision to give consent to our use of your data as requested in this form. You do not need to give consent. However, in order for CB Payments to assess your credentials you will need to supply consent in order for us to process your application. Withdrawing Consent You have the absolute unrestricted right to withdraw your consent at any time. We will stop processing the data for which you have withdrawn your consent. Please note however, we must keep some personal data in order to comply with employment regulation. Change in Purpose If the purpose of using the data for changes, we will seek new consent, setting out the new purpose. You can decline to give your consent, with no repercussions. Consent can again be withdrawn at any time once given. Making a complaint The supervisory authority in the UK for data protection matters is the Information Commissioner (ICO). If you think your data protection rights have been breached in any way by us, you are able to make a complaint to the ICO here: https://ico.org.uk/ if you are located in the United Kingdom, or to your local data protection authority. Data Protection Officer CB Payment's Data Protection Officer is Lydia Lavender. Contact details are: myprivacy@coinbase.com
Coinbase San Francisco, CA
Aug 01, 2018
Back To All Jobs Social Media Manager San Francisco, CA Coinbase's vision is to bring more innovation, efficiency, and equality of opportunity to the world by building an open financial system. Our first step on that journey is making digital currency accessible and approachable for everyone. Two principles guide our efforts. First, be the most trusted company in our domain. Second, create user-focused products that are easier and more intuitive to use. Coinbase's Social Media Manager will be responsible for establishing a cohesive, comprehensive, and category-defining social presence for Coinbase, educating audiences about the power and potential of crypto to create a more open financial system for the world. As the first dedicated social media owner at Coinbase, the Social Media Manager will define and execute on a social strategy to advance the passion and enthusiasm for the Coinbase mission, build the Coinbase brand, and mainstream crypto. The perfect candidate will have the right combination of vision, ambition, judgement, multi-channel expertise, creative ideas, and strategic thinking to help this rocket ship soar. Responsibilities: Set and execute on the Coinbase social strategy . Identify and build out a multi-channel social strategy that incorporates thoughtful, judicious, and well-reasoned plans for each channel, taking inventory of the existing channels and handles, and considering proactive and reactive approaches. Fully bake in recommendations and requirements from legal to ensure the compliance of everything we publish. Work highly collaboratively with the growth team, the consumer team, the recruiting team, and your internal and external comms colleagues to support the company's goals through social media efforts. Project management . Work with all internal business leads, marketing, and advocacy to define and establish channel governance-what we publish, when, why, and how. Create and own a social calendar, working transparently and collaboratively. Define and own an appropriate feedback-loop to ensure internal teams have immediate access to urgent inputs coming from social. Creative production . Write, produce, and publish to all relevant channels on a rapid-fire cadence. Coordinate the Coinbase voice across all social media efforts. Be the world's most meticulous words geek to ensure all social communication is purposeful and accurate. Collaborate closely with internal design and video teams to create dynamic assets for posts. Own social measurement . Determine ideal social KPIs, monitor performance, optimize content and its distribution in real time. Examine, gather, and report on data and insights from multiple sources and uplevel findings and recommendations for how we intend to leverage insights to improve. Requirements: Good judgement. Coinbase is operating in a highly-regulated and rapidly-evolving global space. Everything we publish has the potential to meaningfully affect people's lives (and wealth). You recognize and respect that responsibility. Domain expertise . You are steeped in all things Twitter, Facebook, Instagram, YouTube, and LinkedIn and have knowledge of other networks (Snapchat, WeChat). What you don't know, you are excited to figure out. Working knowledge of crypto and financial basics . We don't expect you to be a fanatic but you should understand the basics-and be excited to get your Master's degree at Coinbase. Initiative and collaboration . We're at a hyper-growth stage, and the ability to start from scratch, drive yourself, know when to ask for input, and communicate clearly along the way are critical to everyone's success. Curiosity and an open mind. We're a culture of learners and we welcome a humble approach. Allergy to jargon and relentless drive for accuracy . We care about what we say and how we say it. Every word matters.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Coinbase San Francisco, CA
Aug 01, 2018
Back To All Jobs Custody PM San Francisco, CA Our vision is to bring more innovation, efficiency, and equality of opportunity to the world by building an open financial system. Our first step on that journey is making digital currency accessible and approachable for everyone. Two principles guide our efforts. First, be the most trusted company in our domain. Second, create user-focused products that are easier and more delightful to use. Securely and compliantly storing crypto assets is core to executing on our vision and building our brand of trust. The Custody team builds and maintains the most secure crypto storage service in the world - storing billions of dollars worth of crypto assets for some of the biggest names in both crypto and finance. We take on hard engineering problems in cryptography, security, blockchain technology and distributed systems. As product manager for Coinbase Custody, you will help design and direct the Custody platform, which sits at the intersection of our institutional clients and our proprietary cold storage infrastructure. You will ship both APIs and UIs to enable a range of use-cases across a variety of assets, including cold and hot storage, staking-as-a-service, crypto loan, etc. Finally, you will join a small but growing team - you will be in front of customers and directly part of the feedback loop. A little about our team: We take continuous learning to heart - every day in our world brings new ideas and opportunities. We take personal ownership of our mission and believe we will deliver on it. We value positive energy, and clear communication and are committed to building an inclusive environment for people from every background. Responsibilities: Develop the product roadmap and strategy for Coinbase Custody Scale our product and UX to 1,000s of crypto assets and a global, 24/7 client-base Collaborate with Sales to design a quick and useful product feedback loop Collaborate cross-functionally with internal teams to build appropriate tooling and efficiencies Work closely with Eng, Design, Security and Crypto teams to develop and ship new features and services Requirements: 4+ years of product management experience, preferably in B2B or SaaS businesses Exceptional interpersonal communication, relationship management, and organizational skills Strong analytical, prioritization, and problem solving skills Demonstrated passion for crypto and the Coinbase mission Financial services and/or brokerage or custodial experience a plus An entrepreneurial mindset with the ability to succeed in a fast-paced environment Ability to travel up to 10% What to send: LinkedIn Profile Resume Links to products you've managed   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.