Abra is the world's first digital cash peer-to-peer network.
We're transforming the world of payments by making it simple to send money to anyone, anywhere, whether or not you have a bank account or credit card.
We are an early-stage startup with high aspirations, and backed by several top-notch investors. We are currently present in the US and in the Philippines, with more countries to come soon.
About Abra: Abra aims to be the WhatsApp of money. We're transforming the world of payments by making it simple to send money to anyone, anywhere, whether or not you have a bank account or credit card. We are an early-stage startup with high aspirations, and backed by several top-notch investors. We already support over 50 currencies, and have launched worldwide! About the job: Abra is seeking for a dynamic Executive Assistant to provide support to our CEO and team. This is a highly visible position that will be involved in many aspects of Abra's internal operations and external interactions. This position will be responsible for managing the executives' calendars, travel arrangements, expense reports as well as arranging conference calls, scheduling meetings, conferences, and special functions for the team. In addition will provide support in building complex presentations or assisting in various projects. Office Manager/Human Resource duties will also be part of this role. We are looking for someone who has the ability to multi-task and prioritize and will be able to anticipate the executives' administrative needs and determine necessary resources to fulfill them by exercising independent judgment, great problem solving and advanced reasoning skills. A wide degree of creativity and autonomy is expected! The person in this role will be entrusted with very sensitive information; so high level of confidentiality is a must. Ability to communicate effectively and succinctly, both verbally and on paper, and with all levels of an organization is very important. If you are fluent in another language in addition to English, definitively a plus as well as familiarity with working in an international environment. To be successful in Abra, which is a fast-paced start - up environment, you must be proactive in developing relationships across the company and flexible to be able to work often under time constraints. Minimum work experience we are looking for is 5+ years supporting multiple executives or business leaders and someone great with computer applications (Google mail, calendar, etc.; as well as MS Office). Finally, we are looking for someone who is passionate to help us grow our business! Responsibilities: Scheduling for CEO/executive staff members Travel Expense reports Distribute weekly team meeting decks/monthly board decks Ensure NDA/agreements are fully executed and correctly filed Process onboarding for new hires Process terminations/resignations Schedule all interviews for open reqs Manage AngelList account Post open job reqs (LinkedIn/AngelList) Provide answers/resolutions for employee HR questions (ranging from benefits/stock options/leave of absence, etc.) Respond to marketing emails Take/configure/upload employee photos on website Order company swag Plan office events Order office supplies Purchase laptops Maintain/Organize Dropbox Order business cards Check/distribute mail Primary liaison for office/facility vendors Work with foreign banks to set up financial accounts Complete insurance audits as requested Submit account verifications Liaison with financial institution to ensure proper set up of accounts as requested (mobile app/Square 1/Leumi) Configure laptops for new employees Other projects as they arise What we offer: Medical, Dental and 401(k) Competitive salary and meaningful equity (full-time), commensurate with a company at our stage Catered lunch daily with both healthy and unhealthy options and an office stocked with snacks across the spectrum Unlimited PTO. We trust you to get your work done The opportunity to shape your own role The opportunity to have a high impact on the company, and hopefully on the world, too
Nov 30, 2017
Permanent
About Abra: Abra aims to be the WhatsApp of money. We're transforming the world of payments by making it simple to send money to anyone, anywhere, whether or not you have a bank account or credit card. We are an early-stage startup with high aspirations, and backed by several top-notch investors. We already support over 50 currencies, and have launched worldwide! About the job: Abra is seeking for a dynamic Executive Assistant to provide support to our CEO and team. This is a highly visible position that will be involved in many aspects of Abra's internal operations and external interactions. This position will be responsible for managing the executives' calendars, travel arrangements, expense reports as well as arranging conference calls, scheduling meetings, conferences, and special functions for the team. In addition will provide support in building complex presentations or assisting in various projects. Office Manager/Human Resource duties will also be part of this role. We are looking for someone who has the ability to multi-task and prioritize and will be able to anticipate the executives' administrative needs and determine necessary resources to fulfill them by exercising independent judgment, great problem solving and advanced reasoning skills. A wide degree of creativity and autonomy is expected! The person in this role will be entrusted with very sensitive information; so high level of confidentiality is a must. Ability to communicate effectively and succinctly, both verbally and on paper, and with all levels of an organization is very important. If you are fluent in another language in addition to English, definitively a plus as well as familiarity with working in an international environment. To be successful in Abra, which is a fast-paced start - up environment, you must be proactive in developing relationships across the company and flexible to be able to work often under time constraints. Minimum work experience we are looking for is 5+ years supporting multiple executives or business leaders and someone great with computer applications (Google mail, calendar, etc.; as well as MS Office). Finally, we are looking for someone who is passionate to help us grow our business! Responsibilities: Scheduling for CEO/executive staff members Travel Expense reports Distribute weekly team meeting decks/monthly board decks Ensure NDA/agreements are fully executed and correctly filed Process onboarding for new hires Process terminations/resignations Schedule all interviews for open reqs Manage AngelList account Post open job reqs (LinkedIn/AngelList) Provide answers/resolutions for employee HR questions (ranging from benefits/stock options/leave of absence, etc.) Respond to marketing emails Take/configure/upload employee photos on website Order company swag Plan office events Order office supplies Purchase laptops Maintain/Organize Dropbox Order business cards Check/distribute mail Primary liaison for office/facility vendors Work with foreign banks to set up financial accounts Complete insurance audits as requested Submit account verifications Liaison with financial institution to ensure proper set up of accounts as requested (mobile app/Square 1/Leumi) Configure laptops for new employees Other projects as they arise What we offer: Medical, Dental and 401(k) Competitive salary and meaningful equity (full-time), commensurate with a company at our stage Catered lunch daily with both healthy and unhealthy options and an office stocked with snacks across the spectrum Unlimited PTO. We trust you to get your work done The opportunity to shape your own role The opportunity to have a high impact on the company, and hopefully on the world, too
Must love bitcoin! (or at least be really interested) About the company Abra enables you to invest in bitcoin and other cryptocurrencies, easily, quickly, and securely. Our vision is an open, global financial system that is easily accessible to everyone. About Us: https://www.abra.com/about-us/ Abra in the News: https://www.abra.com/press/ The rest of our website: https://www.abra.com/ About the role Abra is looking for an experienced content marketer to create, manage, and market content about bitcoin and the broader cryptocurrency market. Your work will educate existing users and attract new ones to Abra. Help define the space and spread the word about next gen financial services! Responsibilities: Create a comprehensive content strategy to drive lead generation, boost organic traffic, and engage existing users. Maintain an active editorial calendar of relevant content Create blog posts, ebooks, white papers, webinars, website content, videos, and thought leadership pieces to establish Abra as a leader in our space. Manage outside agencies and freelancers where appropriate. Ensure content is on-brand, consistent in tone, and adheres to SEO best practices Create a measurement framework. Then use it to evaluate your efforts, iterate, repeat. Identify and work with influencers to amplify your efforts. "Other Stuff." We're a small group and everyone wears many hats. Be prepared to be flexible and take on additional responsibilities as required. What are we missing from this job description? As Abra's only content marketer, you'll have the opportunity to shape and define your role as you see fit. Skills and requirements: Previous content marketing experience. You need to have done this before. Please do not apply if you haven't. The level of the role will be adjusted according to prior experience. Knowledge of and interest in bitcoin and other cryptocurrencies. Excellent written communication. This job requires a lot of writing. Being able to communicate clearly and concisely is essential. While you may work with external agencies or freelancers, you will also be producing your own content. There is no other writer. The writer is you. Strong editorial eye. The editor is also you. Organized and self-disciplined. You'll be juggling a lot, and managing a lot of resources. Strategic mindset. Content marketing isn't about throwing stuff out there to see what sticks. Well, not the majority of the time, anyways. It's about setting goals and objectives, having a deep knowledge of the market, and understanding what gets results. Desire to work in a startup environment. You thrive on a high degree of ownership, love taking initiative, wearing different hats, and solving new problems.
Nov 29, 2017
Permanent
Must love bitcoin! (or at least be really interested) About the company Abra enables you to invest in bitcoin and other cryptocurrencies, easily, quickly, and securely. Our vision is an open, global financial system that is easily accessible to everyone. About Us: https://www.abra.com/about-us/ Abra in the News: https://www.abra.com/press/ The rest of our website: https://www.abra.com/ About the role Abra is looking for an experienced content marketer to create, manage, and market content about bitcoin and the broader cryptocurrency market. Your work will educate existing users and attract new ones to Abra. Help define the space and spread the word about next gen financial services! Responsibilities: Create a comprehensive content strategy to drive lead generation, boost organic traffic, and engage existing users. Maintain an active editorial calendar of relevant content Create blog posts, ebooks, white papers, webinars, website content, videos, and thought leadership pieces to establish Abra as a leader in our space. Manage outside agencies and freelancers where appropriate. Ensure content is on-brand, consistent in tone, and adheres to SEO best practices Create a measurement framework. Then use it to evaluate your efforts, iterate, repeat. Identify and work with influencers to amplify your efforts. "Other Stuff." We're a small group and everyone wears many hats. Be prepared to be flexible and take on additional responsibilities as required. What are we missing from this job description? As Abra's only content marketer, you'll have the opportunity to shape and define your role as you see fit. Skills and requirements: Previous content marketing experience. You need to have done this before. Please do not apply if you haven't. The level of the role will be adjusted according to prior experience. Knowledge of and interest in bitcoin and other cryptocurrencies. Excellent written communication. This job requires a lot of writing. Being able to communicate clearly and concisely is essential. While you may work with external agencies or freelancers, you will also be producing your own content. There is no other writer. The writer is you. Strong editorial eye. The editor is also you. Organized and self-disciplined. You'll be juggling a lot, and managing a lot of resources. Strategic mindset. Content marketing isn't about throwing stuff out there to see what sticks. Well, not the majority of the time, anyways. It's about setting goals and objectives, having a deep knowledge of the market, and understanding what gets results. Desire to work in a startup environment. You thrive on a high degree of ownership, love taking initiative, wearing different hats, and solving new problems.
About Abra Abra aims to be the WhatsApp of money. We're transforming the world of payments by making it simple to send money to anyone, anywhere, whether or not you have a bank account or credit card. We are an early-stage startup with high aspirations, and backed by several top-notch investors. We already support over 50 currencies, and have launched worldwide! About the job We are expanding rapidly and need an experienced customer support representative to join our team. By solving problems for our users and collecting their feedback, you will be an integral part of our ability to deliver great service to our rapidly-growing user base, now and in the future. Additionally, you'll be able to touch many parts of our Operations, helping us create and scale our processes. The role is full-time, and located in Mountain View, CA. Responsibilities Deliver outstanding customer service and experience, primarily through email and occasionally by phone Troubleshoot customer issues and concerns, investigating why they happened, and communicating with multiple teams to find rapid resolutions Collaborate with local and remote colleagues, following up on escalations and handling hand-overs to/from other customer service reps Act as the voice of the customer internally, providing insights to different areas of the business to help build a better product, and presenting findings and feedback to executives Suggest and implement improvements to processes and policies Perform data entry related to our banking processes Support our collections and anti-fraud processes Qualifications We seek candidates who are passionate about providing great customer experience, and have a strong desire to work in a dynamic startup environment. Successful candidates should have/be: Bachelor's degree At least 5-6 years of experience in customer service Organized, methodical, detail-oriented Relentless and self-motivated Highly productive and with strong work ethic Ability to have some schedule flexibility, which may include a few hours over the weekend Able to charm customers Excited to chase down open issues through completion Multitasker, able to shift focus easily Great communicator, critical thinker Able to both follow process and create process Work well in both team-oriented and self-directed environments Tech savvy, both with web and mobile apps Strong written and verbal communication skills in English Bonus : fluency in written and spoken Mandarin or Spanish Bonus : experience training and managing other customer service reps Bonus : experience working with CRM systems, e.g., Zendesk, JIRA, Salesforce Bonus : experience sending/receiving cash internationally What we offer Medical, Dental and 401(k) Competitive salary and meaningful equity (full-time), commensurate with a company at our stage Catered lunch daily with both healthy and unhealthy options and an office stocked with snacks across the spectrum Unlimited PTO. We trust you to get your work done The opportunity to shape your own role The opportunity to have a high impact on the company, and hopefully on the world, too
Nov 09, 2017
Permanent
About Abra Abra aims to be the WhatsApp of money. We're transforming the world of payments by making it simple to send money to anyone, anywhere, whether or not you have a bank account or credit card. We are an early-stage startup with high aspirations, and backed by several top-notch investors. We already support over 50 currencies, and have launched worldwide! About the job We are expanding rapidly and need an experienced customer support representative to join our team. By solving problems for our users and collecting their feedback, you will be an integral part of our ability to deliver great service to our rapidly-growing user base, now and in the future. Additionally, you'll be able to touch many parts of our Operations, helping us create and scale our processes. The role is full-time, and located in Mountain View, CA. Responsibilities Deliver outstanding customer service and experience, primarily through email and occasionally by phone Troubleshoot customer issues and concerns, investigating why they happened, and communicating with multiple teams to find rapid resolutions Collaborate with local and remote colleagues, following up on escalations and handling hand-overs to/from other customer service reps Act as the voice of the customer internally, providing insights to different areas of the business to help build a better product, and presenting findings and feedback to executives Suggest and implement improvements to processes and policies Perform data entry related to our banking processes Support our collections and anti-fraud processes Qualifications We seek candidates who are passionate about providing great customer experience, and have a strong desire to work in a dynamic startup environment. Successful candidates should have/be: Bachelor's degree At least 5-6 years of experience in customer service Organized, methodical, detail-oriented Relentless and self-motivated Highly productive and with strong work ethic Ability to have some schedule flexibility, which may include a few hours over the weekend Able to charm customers Excited to chase down open issues through completion Multitasker, able to shift focus easily Great communicator, critical thinker Able to both follow process and create process Work well in both team-oriented and self-directed environments Tech savvy, both with web and mobile apps Strong written and verbal communication skills in English Bonus : fluency in written and spoken Mandarin or Spanish Bonus : experience training and managing other customer service reps Bonus : experience working with CRM systems, e.g., Zendesk, JIRA, Salesforce Bonus : experience sending/receiving cash internationally What we offer Medical, Dental and 401(k) Competitive salary and meaningful equity (full-time), commensurate with a company at our stage Catered lunch daily with both healthy and unhealthy options and an office stocked with snacks across the spectrum Unlimited PTO. We trust you to get your work done The opportunity to shape your own role The opportunity to have a high impact on the company, and hopefully on the world, too
Abra Want to transform the financial industry? Abra is working on the world's first multi-currency, multi-crypto mobile wallet that lets you buy, sell, hold, and send fiat and crypto currencies all in the palm of your hand. Position Overview As a Lead Java Software Engineer, you will write server side code that powers Abra's mobile apps. You will build a robust and scalable backend infrastructure that facilitates cryptocurrency transactions between smartphone users all around the world. You will also build integrations with cryptocurrency exchanges globally to enable buy and sell of cryptocurrencies. You are the go to person on the team, leading other engineers technically to build great products. Finally, you will also help with writing test automation to assure that our solutions delight our customers. Responsibilities Collaboratively identify product requirements and design architecture with Product, UX, and Mobile App development team Write server side Java REST APIs for crypto-currency transactions Integrate with cryptocurrency exchanges globally Write automated tests for those APIs Conduct early project scoping and collaborate with cross-functional teams. Skills and Requirements +5 Years in server side development in Java Deep expertise in REST and RESTful APIs Experience with Jersey, Play framework Experience in Java for Test automation JBehave or Cucumber, Git, continuous integration tools (Jenkins) Ability to work effectively, efficiently and independently with minimal oversight Excellent organizational skills and attention to detail Strong communication, collaboration and interpersonal skills. BS/MS in Computer Science or a related field Experience in modern test techniques such as Test and Behavior Driven Development (TDD and BDD) Familiarity with Agile / Scrum
Nov 09, 2017
Permanent
Abra Want to transform the financial industry? Abra is working on the world's first multi-currency, multi-crypto mobile wallet that lets you buy, sell, hold, and send fiat and crypto currencies all in the palm of your hand. Position Overview As a Lead Java Software Engineer, you will write server side code that powers Abra's mobile apps. You will build a robust and scalable backend infrastructure that facilitates cryptocurrency transactions between smartphone users all around the world. You will also build integrations with cryptocurrency exchanges globally to enable buy and sell of cryptocurrencies. You are the go to person on the team, leading other engineers technically to build great products. Finally, you will also help with writing test automation to assure that our solutions delight our customers. Responsibilities Collaboratively identify product requirements and design architecture with Product, UX, and Mobile App development team Write server side Java REST APIs for crypto-currency transactions Integrate with cryptocurrency exchanges globally Write automated tests for those APIs Conduct early project scoping and collaborate with cross-functional teams. Skills and Requirements +5 Years in server side development in Java Deep expertise in REST and RESTful APIs Experience with Jersey, Play framework Experience in Java for Test automation JBehave or Cucumber, Git, continuous integration tools (Jenkins) Ability to work effectively, efficiently and independently with minimal oversight Excellent organizational skills and attention to detail Strong communication, collaboration and interpersonal skills. BS/MS in Computer Science or a related field Experience in modern test techniques such as Test and Behavior Driven Development (TDD and BDD) Familiarity with Agile / Scrum
Abra Want to transform the financial industry? Abra is working on the world's first multi-currency, multi-crypto mobile wallet that lets you buy, sell, hold, and send fiat and crypto currencies all in the palm of your hand. Position Overview As a Lead iOS Engineer, you will work with our Product and UX team to build the most user friendly multi-fiat and multi-crypto mobile wallet. You will also help with writing client-side test automation to assure that our solutions delight our customers. Finally, You are the go to person on the team, leading other engineers technically to build great products. Responsibilities Collaboratively identify product requirements and design architecture with Product, UX Write client side Swift code Integrate with Server Side APIs that facilitates cryptocurrency transactions on the blockchain Write automated tests for the client app (Unit, Functional, and Image analysis automation) Conduct early project scoping and collaborate with cross-functional teams. Skills and Requirements +5 Years in client side development in iOS Swift and Objective C Expertise in REST and RESTful APIs Experience in client side Test automation Experience in Git, continuous integration tools (Jenkins) Ability to work effectively, efficiently and independently with minimal oversight Excellent organizational skills and attention to detail Strong communication, collaboration and interpersonal skills. BS/MS in Computer Science or a related field Experience in modern test techniques such as Test and Behavior Driven Development (TDD and BDD) Familiarity with Agile / Scrum
Nov 09, 2017
Permanent
Abra Want to transform the financial industry? Abra is working on the world's first multi-currency, multi-crypto mobile wallet that lets you buy, sell, hold, and send fiat and crypto currencies all in the palm of your hand. Position Overview As a Lead iOS Engineer, you will work with our Product and UX team to build the most user friendly multi-fiat and multi-crypto mobile wallet. You will also help with writing client-side test automation to assure that our solutions delight our customers. Finally, You are the go to person on the team, leading other engineers technically to build great products. Responsibilities Collaboratively identify product requirements and design architecture with Product, UX Write client side Swift code Integrate with Server Side APIs that facilitates cryptocurrency transactions on the blockchain Write automated tests for the client app (Unit, Functional, and Image analysis automation) Conduct early project scoping and collaborate with cross-functional teams. Skills and Requirements +5 Years in client side development in iOS Swift and Objective C Expertise in REST and RESTful APIs Experience in client side Test automation Experience in Git, continuous integration tools (Jenkins) Ability to work effectively, efficiently and independently with minimal oversight Excellent organizational skills and attention to detail Strong communication, collaboration and interpersonal skills. BS/MS in Computer Science or a related field Experience in modern test techniques such as Test and Behavior Driven Development (TDD and BDD) Familiarity with Agile / Scrum
Abra Want to transform the financial industry? Abra is working on the world's first multi-currency, multi-crypto mobile wallet that lets you buy, sell, hold, and send fiat and crypto currencies all in the palm of your hand. Position Overview As a Lead Android Engineer, you will work with our Product and UX team to build the most user friendly multi-fiat and multi-crypto mobile wallet. You will also help with writing client-side test automation to assure that our solutions delight our customers. Finally, You are the go to person on the team, leading other engineers technically to build great products. Responsibilities Collaboratively identify product requirements and design architecture with Product, UX Write client side Android Java code Integrate with Server Side APIs that facilitates cryptocurrency transactions on the blockchain Write automated tests for the client app (Unit, Functional, and Image analysis automation) Conduct early project scoping and collaborate with cross-functional teams. Skills and Requirements +5 Years in client side development in Android Java Expertise in REST and RESTful APIs Experience in client side Test automation Experience in Espresso Experience in Git, continuous integration tools (Jenkins) Ability to work effectively, efficiently and independently with minimal oversight Excellent organizational skills and attention to detail Strong communication, collaboration and interpersonal skills. BS/MS in Computer Science or a related field Experience in modern test techniques such as Test and Behavior Driven Development (TDD and BDD) Familiarity with Agile / Scrum
Nov 09, 2017
Permanent
Abra Want to transform the financial industry? Abra is working on the world's first multi-currency, multi-crypto mobile wallet that lets you buy, sell, hold, and send fiat and crypto currencies all in the palm of your hand. Position Overview As a Lead Android Engineer, you will work with our Product and UX team to build the most user friendly multi-fiat and multi-crypto mobile wallet. You will also help with writing client-side test automation to assure that our solutions delight our customers. Finally, You are the go to person on the team, leading other engineers technically to build great products. Responsibilities Collaboratively identify product requirements and design architecture with Product, UX Write client side Android Java code Integrate with Server Side APIs that facilitates cryptocurrency transactions on the blockchain Write automated tests for the client app (Unit, Functional, and Image analysis automation) Conduct early project scoping and collaborate with cross-functional teams. Skills and Requirements +5 Years in client side development in Android Java Expertise in REST and RESTful APIs Experience in client side Test automation Experience in Espresso Experience in Git, continuous integration tools (Jenkins) Ability to work effectively, efficiently and independently with minimal oversight Excellent organizational skills and attention to detail Strong communication, collaboration and interpersonal skills. BS/MS in Computer Science or a related field Experience in modern test techniques such as Test and Behavior Driven Development (TDD and BDD) Familiarity with Agile / Scrum
Abra
Unit 10, KCR Industrial Estate, Ravensdale Park, Kimmage, Dublin 12, Ireland
Do you think you'd be a great addition to Abra but none of the jobs listed are quite the right fit? Send in your resume here, along with a note about how you would contribute to the team. What's your superpower? Tell us your story! We recommend following our LinkedIn company page to get updates on the latest company news and career opportunities.
Nov 09, 2017
Permanent
Do you think you'd be a great addition to Abra but none of the jobs listed are quite the right fit? Send in your resume here, along with a note about how you would contribute to the team. What's your superpower? Tell us your story! We recommend following our LinkedIn company page to get updates on the latest company news and career opportunities.
Abra is looking for an awesome product marketer to communicate the benefits of Abra to our users. Reporting to the VP of Marketing, you'll be the voice of Abra to the customer, and the voice of the customer within Abra. You'll work with product management and user experience to distill customer insights and turn them into actionable marketing plans and communications. You will bring absolute clarity to understanding our target audiences, and defining our approach to these audiences. Responsibilities include: Define product positioning and messaging. Work with the product & engineering teams to understand the product roadmap and create clear positioning and benefits; communicate this to in-country marketing teams and to the end user Conduct competitive analysis. Understand broadly the options our consumers and business have, and our relative strengths and weaknesses Launch new products. Work across the team and the organization to run the go-to-market for new feature launches Manage the Abra website. Create content for the website and manage external design and web development resources as needed. Manage the localization process as we expand into different countries. Own website analytics, content marketing, and SEO. Craft in-product communication. Work with product management and engineering to communicate features, benefits, and flows within the Abra app. Create educational tools such as videos, tutorials, and guides. Conduct in-person events. Represent Abra at select conferences and events Manage Abra's social media presence. "Other Stuff." We're a small group and everyone wears many hats. Be prepared to be flexible and take on additional responsibilities as required. As the organization grows, your responsibilities will shift. Skills and requirements: Previous product marketing experience in consumer tech is required. You must have between 2-10 years of product marketing experience. Candidates on the more experienced end must be willing to roll up their sleeves; candidates on the less experienced end must be fast learners. Please do not apply if you do not have prior product marketing experience. Other requirements: Excellent written communication. This job requires a lot of writing. Being able to communicate clearly and concisely is essential. There is no copywriter. The copywriter is you. Strong knowledge of and interest in bitcoin and other cryptocurrencies. Highly customer focused. A good product marketer is always trying to learn more about the consumer, what they care about, and what will resonate. You'll be one of a few key people disseminating customer insights within the organization, and the main voice in communicating outward. Curious. We're building something new here. The right candidate will approach the opportunity with fresh eyes. Biased towards action. At the end of the day, insights are only as good if they're translated into action. Move fast. Highly organized. You'll be juggling a lot, and managing a lot of resources. Experience with market research. As part of your process, you will employ a variety of market research techniques, including 1:1 interviews, focus groups, and short surveys.
Nov 09, 2017
Permanent
Abra is looking for an awesome product marketer to communicate the benefits of Abra to our users. Reporting to the VP of Marketing, you'll be the voice of Abra to the customer, and the voice of the customer within Abra. You'll work with product management and user experience to distill customer insights and turn them into actionable marketing plans and communications. You will bring absolute clarity to understanding our target audiences, and defining our approach to these audiences. Responsibilities include: Define product positioning and messaging. Work with the product & engineering teams to understand the product roadmap and create clear positioning and benefits; communicate this to in-country marketing teams and to the end user Conduct competitive analysis. Understand broadly the options our consumers and business have, and our relative strengths and weaknesses Launch new products. Work across the team and the organization to run the go-to-market for new feature launches Manage the Abra website. Create content for the website and manage external design and web development resources as needed. Manage the localization process as we expand into different countries. Own website analytics, content marketing, and SEO. Craft in-product communication. Work with product management and engineering to communicate features, benefits, and flows within the Abra app. Create educational tools such as videos, tutorials, and guides. Conduct in-person events. Represent Abra at select conferences and events Manage Abra's social media presence. "Other Stuff." We're a small group and everyone wears many hats. Be prepared to be flexible and take on additional responsibilities as required. As the organization grows, your responsibilities will shift. Skills and requirements: Previous product marketing experience in consumer tech is required. You must have between 2-10 years of product marketing experience. Candidates on the more experienced end must be willing to roll up their sleeves; candidates on the less experienced end must be fast learners. Please do not apply if you do not have prior product marketing experience. Other requirements: Excellent written communication. This job requires a lot of writing. Being able to communicate clearly and concisely is essential. There is no copywriter. The copywriter is you. Strong knowledge of and interest in bitcoin and other cryptocurrencies. Highly customer focused. A good product marketer is always trying to learn more about the consumer, what they care about, and what will resonate. You'll be one of a few key people disseminating customer insights within the organization, and the main voice in communicating outward. Curious. We're building something new here. The right candidate will approach the opportunity with fresh eyes. Biased towards action. At the end of the day, insights are only as good if they're translated into action. Move fast. Highly organized. You'll be juggling a lot, and managing a lot of resources. Experience with market research. As part of your process, you will employ a variety of market research techniques, including 1:1 interviews, focus groups, and short surveys.
About Abra Abra aims to be the WhatsApp of money. We're transforming the world of payments by making it simple to send money to anyone, anywhere, whether or not you have a bank account or credit card. We are an early-stage startup with high aspirations, and backed by several top-notch investors. We already support over 50 currencies, and have launched worldwide! About the job We are expanding rapidly and need a dynamic Operations professional to join our team. You will manage multiple processes that touch our customers, including banking, fraud and collections operations. Additionally, you will provide direct customer support on a daily basis. You will have the ability to create and enhance processes that are critical to delivering great service to our rapidly-growing user base. The role is full-time, and located in Mountain View, CA. Responsibilities Drive our banking process, reducing our transaction times Manage our anti-fraud processes, minimizing potential losses Support collections, driving our recovery rate up Deliver outstanding customer service and experience, primarily through email and occasionally by phone Troubleshoot customer issues and concerns, investigating why they happened, and communicating with multiple teams to find rapid resolutions Collaborate with local and remote colleagues, following up on escalations and handling hand-overs to/from other customer service reps Act as the voice of the customer internally, providing insights to different areas of the business to help build a better product, and presenting findings and feedback to executives Suggest and implement improvements to processes and policies Qualifications We seek candidates who are passionate about providing great customer experience, and have a strong desire to work in a dynamic startup environment. Successful candidates should have/be: Bachelor's degree At least 5-6 years of experience in Operations and/or customer service Organized, methodical, detail-oriented Relentless and self-motivated Multitasker, able to shift focus easily Highly productive and with strong work ethic Ability to have some schedule flexibility, which may include a few hours over the weekend Able to charm customers Excited to chase down open issues through completion Great communicator, critical thinker Able to both follow process and create process Work well in both team-oriented and self-directed environments Tech savvy, both with web and mobile apps Strong written and verbal communication skills in English Bonus : fluency in written and spoken Mandarin or Spanish Bonus : experience training and managing other customer service reps Bonus : experience working with CRM systems, e.g., Zendesk, JIRA, Salesforce Bonus : experience sending/receiving cash internationally What we offer Medical, Dental and 401(k) Competitive salary and meaningful equity (full-time), commensurate with a company at our stage Catered lunch daily with both healthy and unhealthy options and an office stocked with snacks across the spectrum Unlimited PTO. We trust you to get your work done The opportunity to shape your own role The opportunity to have a high impact on the company, and hopefully on the world, too
Nov 09, 2017
Permanent
About Abra Abra aims to be the WhatsApp of money. We're transforming the world of payments by making it simple to send money to anyone, anywhere, whether or not you have a bank account or credit card. We are an early-stage startup with high aspirations, and backed by several top-notch investors. We already support over 50 currencies, and have launched worldwide! About the job We are expanding rapidly and need a dynamic Operations professional to join our team. You will manage multiple processes that touch our customers, including banking, fraud and collections operations. Additionally, you will provide direct customer support on a daily basis. You will have the ability to create and enhance processes that are critical to delivering great service to our rapidly-growing user base. The role is full-time, and located in Mountain View, CA. Responsibilities Drive our banking process, reducing our transaction times Manage our anti-fraud processes, minimizing potential losses Support collections, driving our recovery rate up Deliver outstanding customer service and experience, primarily through email and occasionally by phone Troubleshoot customer issues and concerns, investigating why they happened, and communicating with multiple teams to find rapid resolutions Collaborate with local and remote colleagues, following up on escalations and handling hand-overs to/from other customer service reps Act as the voice of the customer internally, providing insights to different areas of the business to help build a better product, and presenting findings and feedback to executives Suggest and implement improvements to processes and policies Qualifications We seek candidates who are passionate about providing great customer experience, and have a strong desire to work in a dynamic startup environment. Successful candidates should have/be: Bachelor's degree At least 5-6 years of experience in Operations and/or customer service Organized, methodical, detail-oriented Relentless and self-motivated Multitasker, able to shift focus easily Highly productive and with strong work ethic Ability to have some schedule flexibility, which may include a few hours over the weekend Able to charm customers Excited to chase down open issues through completion Great communicator, critical thinker Able to both follow process and create process Work well in both team-oriented and self-directed environments Tech savvy, both with web and mobile apps Strong written and verbal communication skills in English Bonus : fluency in written and spoken Mandarin or Spanish Bonus : experience training and managing other customer service reps Bonus : experience working with CRM systems, e.g., Zendesk, JIRA, Salesforce Bonus : experience sending/receiving cash internationally What we offer Medical, Dental and 401(k) Competitive salary and meaningful equity (full-time), commensurate with a company at our stage Catered lunch daily with both healthy and unhealthy options and an office stocked with snacks across the spectrum Unlimited PTO. We trust you to get your work done The opportunity to shape your own role The opportunity to have a high impact on the company, and hopefully on the world, too
Abra Want to transform the financial industry? Abra is working on the world's first multi-currency, multi-crypto mobile wallet that lets you buy, sell, hold, and send fiat and crypto currencies all in the palm of your hand. Position Overview Abra is looking for blockchain experts who wants to work on smart contracts, multi-signatures, and block chain inputs and outputs. You will write server side code that powers Abra's mobile apps. You will build a robust and scalable backend infrastructure that facilitates cryptocurrency transactions between smartphone users all around the world. You are the go to person on the team, leading other engineers technically to build great products. Finally, you will also help with writing test automation to assure that our solutions delight our customers. Responsibilities Collaboratively identify product requirements and design architecture with Product, UX, and Mobile App development team Write server side REST APIs for crypto-currency transactions Develop smart contracts with multi-signature capabilities Write automated tests for those APIs Conduct early project scoping and collaborate with cross-functional teams. Skills and Requirements +5 Years in server side development Deep experience in UTXOs, blockchain, P2SH, experience with BitcoinJ a plus Deep expertise in REST and RESTful APIs JBehave or Cucumber equivalent, Git, continuous integration tools (Jenkins) Ability to work effectively, efficiently and independently with minimal oversight Excellent organizational skills and attention to detail Strong communication, collaboration and interpersonal skills. BS/MS in Computer Science or a related field Experience in modern test techniques such as Test and Behavior Driven Development (TDD and BDD) Familiarity with Agile / Scrum
Apr 24, 2018
Permanent
Abra Want to transform the financial industry? Abra is working on the world's first multi-currency, multi-crypto mobile wallet that lets you buy, sell, hold, and send fiat and crypto currencies all in the palm of your hand. Position Overview Abra is looking for blockchain experts who wants to work on smart contracts, multi-signatures, and block chain inputs and outputs. You will write server side code that powers Abra's mobile apps. You will build a robust and scalable backend infrastructure that facilitates cryptocurrency transactions between smartphone users all around the world. You are the go to person on the team, leading other engineers technically to build great products. Finally, you will also help with writing test automation to assure that our solutions delight our customers. Responsibilities Collaboratively identify product requirements and design architecture with Product, UX, and Mobile App development team Write server side REST APIs for crypto-currency transactions Develop smart contracts with multi-signature capabilities Write automated tests for those APIs Conduct early project scoping and collaborate with cross-functional teams. Skills and Requirements +5 Years in server side development Deep experience in UTXOs, blockchain, P2SH, experience with BitcoinJ a plus Deep expertise in REST and RESTful APIs JBehave or Cucumber equivalent, Git, continuous integration tools (Jenkins) Ability to work effectively, efficiently and independently with minimal oversight Excellent organizational skills and attention to detail Strong communication, collaboration and interpersonal skills. BS/MS in Computer Science or a related field Experience in modern test techniques such as Test and Behavior Driven Development (TDD and BDD) Familiarity with Agile / Scrum
Want to transform the financial industry? Abra created the world's first multi-currency, multi-crypto mobile wallet that lets you buy, sell, hold, and send fiat and cryptocurrencies - all in the palm of your hand. Position Overview Abra is looking for a Scrum Master to help expand its network of liquidity options around the globe. As a Scrum Master, you will lead a team using the Agile method to consistently deliver working software. This individual will work closely with the Product Manager to determine the team's deliverables for sprints and will help drive the team towards accomplishing those goals. The candidate will be accountable to test new features to ensure they meet technical requirements. The ideal candidate will not only have a strong technical background, but also have the soft skills to clearly communicate technical issues and solutions with people of varying technical abilities. Last but not least, this individual will cultivate a team culture that is both challenging and rewarding to work in. Responsibilities Coordinate and facilitate daily Scrum meetings, sprint planning, sprint retrospectives and release planning for 1-2 Scrum teams Remove any obstacles that are slowing down or blocking the Scrum team Test new features to ensure requirements of the feature have been met Promote a team culture of communication Provide visibility of team status and issues to senior management Mentor team members on Agile software development principles and practices Coordinate dependencies and release plans with external teams Identify business and technical issues during early project scoping Skills and Requirements Comfortable working in a linux environment Strong experience writing sql queries, bash scripts, and using command line tools Ability to discuss technical issues and solutions clearly with people of different technical backgrounds Solid understanding of Agile Development and methodologies Excellent organizational, communication and diplomatic skills Outstanding analytical and problem solving skills Flexible and easy to adapt in a dynamic working environment Eager to lead as a Servant Leader Prior experience doing QA is a plus
Apr 24, 2018
Permanent
Want to transform the financial industry? Abra created the world's first multi-currency, multi-crypto mobile wallet that lets you buy, sell, hold, and send fiat and cryptocurrencies - all in the palm of your hand. Position Overview Abra is looking for a Scrum Master to help expand its network of liquidity options around the globe. As a Scrum Master, you will lead a team using the Agile method to consistently deliver working software. This individual will work closely with the Product Manager to determine the team's deliverables for sprints and will help drive the team towards accomplishing those goals. The candidate will be accountable to test new features to ensure they meet technical requirements. The ideal candidate will not only have a strong technical background, but also have the soft skills to clearly communicate technical issues and solutions with people of varying technical abilities. Last but not least, this individual will cultivate a team culture that is both challenging and rewarding to work in. Responsibilities Coordinate and facilitate daily Scrum meetings, sprint planning, sprint retrospectives and release planning for 1-2 Scrum teams Remove any obstacles that are slowing down or blocking the Scrum team Test new features to ensure requirements of the feature have been met Promote a team culture of communication Provide visibility of team status and issues to senior management Mentor team members on Agile software development principles and practices Coordinate dependencies and release plans with external teams Identify business and technical issues during early project scoping Skills and Requirements Comfortable working in a linux environment Strong experience writing sql queries, bash scripts, and using command line tools Ability to discuss technical issues and solutions clearly with people of different technical backgrounds Solid understanding of Agile Development and methodologies Excellent organizational, communication and diplomatic skills Outstanding analytical and problem solving skills Flexible and easy to adapt in a dynamic working environment Eager to lead as a Servant Leader Prior experience doing QA is a plus
Abra Want to transform the financial industry? Abra is working on the world's first multi-currency, multi-crypto mobile wallet that lets you buy, sell, hold, and send fiat and crypto currencies all in the palm of your hand. Position Overview As a Staff Java Software Engineer, you will write server side code that powers Abra's mobile app. You will build a robust and scalable backend infrastructure that facilitates cryptocurrency transactions between smartphone users all around the world. You will also build integrations with cryptocurrency exchanges globally to enable buy and sell of cryptocurrencies. Finally, you will also help with writing test automation to assure that our solutions delight our customers. Responsibilities Collaboratively identify product requirements and design architecture with Product, UX, and Mobile App development team Write server side Java REST APIs for crypto-currency transactions Integrate with cryptocurrency exchanges globally Write automated tests for those APIs Conduct early project scoping and collaborate with cross-functional teams. Skills and Requirements +5 Years in server side development in Java Deep expertise in REST and RESTful APIs Experience with Jersey, Play framework, Spring Boot Experience in Java for Test automation JBehave or Cucumber, Git, continuous integration tools (Jenkins) Ability to work effectively, efficiently and independently with minimal oversight Excellent organizational skills and attention to detail Strong communication, collaboration and interpersonal skills. BS/MS in Computer Science or a related field Experience in modern test techniques such as Test and Behavior Driven Development (TDD and BDD) Familiarity with Agile / Scrum
Apr 24, 2018
Permanent
Abra Want to transform the financial industry? Abra is working on the world's first multi-currency, multi-crypto mobile wallet that lets you buy, sell, hold, and send fiat and crypto currencies all in the palm of your hand. Position Overview As a Staff Java Software Engineer, you will write server side code that powers Abra's mobile app. You will build a robust and scalable backend infrastructure that facilitates cryptocurrency transactions between smartphone users all around the world. You will also build integrations with cryptocurrency exchanges globally to enable buy and sell of cryptocurrencies. Finally, you will also help with writing test automation to assure that our solutions delight our customers. Responsibilities Collaboratively identify product requirements and design architecture with Product, UX, and Mobile App development team Write server side Java REST APIs for crypto-currency transactions Integrate with cryptocurrency exchanges globally Write automated tests for those APIs Conduct early project scoping and collaborate with cross-functional teams. Skills and Requirements +5 Years in server side development in Java Deep expertise in REST and RESTful APIs Experience with Jersey, Play framework, Spring Boot Experience in Java for Test automation JBehave or Cucumber, Git, continuous integration tools (Jenkins) Ability to work effectively, efficiently and independently with minimal oversight Excellent organizational skills and attention to detail Strong communication, collaboration and interpersonal skills. BS/MS in Computer Science or a related field Experience in modern test techniques such as Test and Behavior Driven Development (TDD and BDD) Familiarity with Agile / Scrum
Must love bitcoin! (or at least be really interested) About the company Abra enables you to invest in bitcoin and other cryptocurrencies, easily, quickly, and securely.Our vision is an open, global financial system that is easily accessible to everyone. About Us: https://www.abra.com/about-us/ Abra in the News: https://www.abra.com/press/ The rest of our website: https://www.abra.com/ About the role Abra is looking for an experienced content marketer to create, manage, and market content about bitcoin and the broader cryptocurrency market. Your work will educate existing users and attract new ones to Abra. Help define the space and spread the word about next gen financial services! Responsibilities: Create a comprehensive content strategy to drive lead generation, boost organic traffic, and engage existing users. Maintain an active editorial calendar of relevant content Create blog posts, ebooks, white papers, webinars, website content, videos, and thought leadership pieces to establish Abra as a leader in our space. Manage outside agencies and freelancers where appropriate. Ensure content is on-brand, consistent in tone, and adheres to SEO best practices Create a measurement framework. Then use it to evaluate your efforts, iterate, repeat. Identify and work with influencers to amplify your efforts. "Other Stuff." We're a small group and everyone wears manyhats. Be prepared to be flexible and take on additional responsibilities as required. What are we missing from this job description? As Abra's only content marketer, you'll have the opportunity to shape and define your role as you see fit. Skills and requirements: Previous content marketing experience. You need to have done this before. Please do not apply if you haven't. The level of the role will be adjusted according to prior experience. Knowledge of and interest in bitcoin and other cryptocurrencies. Excellent written communication. This job requires a lot of writing. Being able to communicate clearly and concisely is essential. While you may work with external agencies or freelancers, you will also be producing your own content. There is no other writer. The writer is you. Strong editorial eye. The editor is also you. Organized and self-disciplined. You'll be juggling a lot, and managing a lot of resources. Strategic mindset. Content marketing isn't about throwing stuff out there to see what sticks. Well, not the majority of the time, anyways. It's about setting goals and objectives, having a deep knowledge of the market, and understanding what gets results. Desire to work in a startup environment. You thrive on a high degree of ownership, love taking initiative, wearing different hats, and solving new problems.
Apr 24, 2018
Permanent
Must love bitcoin! (or at least be really interested) About the company Abra enables you to invest in bitcoin and other cryptocurrencies, easily, quickly, and securely.Our vision is an open, global financial system that is easily accessible to everyone. About Us: https://www.abra.com/about-us/ Abra in the News: https://www.abra.com/press/ The rest of our website: https://www.abra.com/ About the role Abra is looking for an experienced content marketer to create, manage, and market content about bitcoin and the broader cryptocurrency market. Your work will educate existing users and attract new ones to Abra. Help define the space and spread the word about next gen financial services! Responsibilities: Create a comprehensive content strategy to drive lead generation, boost organic traffic, and engage existing users. Maintain an active editorial calendar of relevant content Create blog posts, ebooks, white papers, webinars, website content, videos, and thought leadership pieces to establish Abra as a leader in our space. Manage outside agencies and freelancers where appropriate. Ensure content is on-brand, consistent in tone, and adheres to SEO best practices Create a measurement framework. Then use it to evaluate your efforts, iterate, repeat. Identify and work with influencers to amplify your efforts. "Other Stuff." We're a small group and everyone wears manyhats. Be prepared to be flexible and take on additional responsibilities as required. What are we missing from this job description? As Abra's only content marketer, you'll have the opportunity to shape and define your role as you see fit. Skills and requirements: Previous content marketing experience. You need to have done this before. Please do not apply if you haven't. The level of the role will be adjusted according to prior experience. Knowledge of and interest in bitcoin and other cryptocurrencies. Excellent written communication. This job requires a lot of writing. Being able to communicate clearly and concisely is essential. While you may work with external agencies or freelancers, you will also be producing your own content. There is no other writer. The writer is you. Strong editorial eye. The editor is also you. Organized and self-disciplined. You'll be juggling a lot, and managing a lot of resources. Strategic mindset. Content marketing isn't about throwing stuff out there to see what sticks. Well, not the majority of the time, anyways. It's about setting goals and objectives, having a deep knowledge of the market, and understanding what gets results. Desire to work in a startup environment. You thrive on a high degree of ownership, love taking initiative, wearing different hats, and solving new problems.
Abra is looking for a talented director of product marketing to help define and deliver the next generation features of our cryptocurrency investment app to our rapidly growing user base. Reporting to the CEO, you will lead in a central role in leading product announcements and launches. You'll work closely with the product management and user experience teams to acquire customer insights and turn them into actionable marketing plans and communications across multiple channels. You must have prior product marketing experience in consumer technology (B2C) to be considered. Knowledge and Interest in cryptocurrencies is a plus. Responsibilities include: Define product positioning and messaging. Work with the product & engineering teams to understand the product roadmap and create clear positioning and benefits; communicate this to in-country marketing teams and to the end user Conduct competitive analysis. Understand broadly the options our consumers and business have, and our relative strengths and weaknesses Develop and implement go to market plans. Work across the team and the organization to run the go-to-market for new feature launches Manage the Abra website . Create content for the website and manage external design and web development resources as needed. Manage the localization process as we expand into different countries. Own website analytics, content marketing, and SEO. Craft in-product communication . Work with product management and engineering to communicate features, benefits, and flows within the Abra app. Craft product briefs, value prop messaging, FAQs, and in-product language. Create educational tools such as videos, tutorials, and guides. Conduct in-person events. Represent Abra at select conferences and events Manage Abra's social media presence. "Other Stuff." We're a small group and everyone wears many hats. Be prepared to be flexible and take on additional responsibilities as required. As the organization grows, your responsibilities will shift. Education and Skill Requirements: Degrees: BS degree, MS/MBA a plus. Consumer Product marketing experience. 7 or more years of product marketing experience in consumer technology. Strong knowledge of and interest in bitcoin and other cryptocurrencies. Strong leadership skills. Ability to create and carry strategy and vision across the organization to influence positioning, messaging and cross-channelplans. Exceptional analytical skills. Ability to use data or proxy data support decisions and plans. Excellent written and verbal communication. This job requires a lot of writing. Being able to communicate clearly and concisely is essential. There is no copywriter. The copywriter is you. Highly customer focused. A good product marketer is always trying to learn more about the consumer, what they care about, and what will resonate. You'll be one of a few key people disseminating customer insights within the organization, and the main voice in communicating outward. Curious. We're building something new here. The right candidate will approach the opportunity with fresh eyes. Biased towards action. At the end of the day, insights are only as good if they're translated into action. Move fast. Highly organized. You'll be juggling a lot, and managing a lot of resources. Experience with market research. As part of your process, you will employ a variety of market research techniques, including 1:1 interviews, focus groups, and short surveys.
Apr 24, 2018
Permanent
Abra is looking for a talented director of product marketing to help define and deliver the next generation features of our cryptocurrency investment app to our rapidly growing user base. Reporting to the CEO, you will lead in a central role in leading product announcements and launches. You'll work closely with the product management and user experience teams to acquire customer insights and turn them into actionable marketing plans and communications across multiple channels. You must have prior product marketing experience in consumer technology (B2C) to be considered. Knowledge and Interest in cryptocurrencies is a plus. Responsibilities include: Define product positioning and messaging. Work with the product & engineering teams to understand the product roadmap and create clear positioning and benefits; communicate this to in-country marketing teams and to the end user Conduct competitive analysis. Understand broadly the options our consumers and business have, and our relative strengths and weaknesses Develop and implement go to market plans. Work across the team and the organization to run the go-to-market for new feature launches Manage the Abra website . Create content for the website and manage external design and web development resources as needed. Manage the localization process as we expand into different countries. Own website analytics, content marketing, and SEO. Craft in-product communication . Work with product management and engineering to communicate features, benefits, and flows within the Abra app. Craft product briefs, value prop messaging, FAQs, and in-product language. Create educational tools such as videos, tutorials, and guides. Conduct in-person events. Represent Abra at select conferences and events Manage Abra's social media presence. "Other Stuff." We're a small group and everyone wears many hats. Be prepared to be flexible and take on additional responsibilities as required. As the organization grows, your responsibilities will shift. Education and Skill Requirements: Degrees: BS degree, MS/MBA a plus. Consumer Product marketing experience. 7 or more years of product marketing experience in consumer technology. Strong knowledge of and interest in bitcoin and other cryptocurrencies. Strong leadership skills. Ability to create and carry strategy and vision across the organization to influence positioning, messaging and cross-channelplans. Exceptional analytical skills. Ability to use data or proxy data support decisions and plans. Excellent written and verbal communication. This job requires a lot of writing. Being able to communicate clearly and concisely is essential. There is no copywriter. The copywriter is you. Highly customer focused. A good product marketer is always trying to learn more about the consumer, what they care about, and what will resonate. You'll be one of a few key people disseminating customer insights within the organization, and the main voice in communicating outward. Curious. We're building something new here. The right candidate will approach the opportunity with fresh eyes. Biased towards action. At the end of the day, insights are only as good if they're translated into action. Move fast. Highly organized. You'll be juggling a lot, and managing a lot of resources. Experience with market research. As part of your process, you will employ a variety of market research techniques, including 1:1 interviews, focus groups, and short surveys.
About Abra Abra aims to be the WhatsApp of money. We're transforming the world of payments by making it simple to send money to anyone, anywhere, whether or not you have a bank account or credit card. We are an early-stage startup with high aspirations, and backed by several top-notch investors. We are currently present in the US and in the Philippines, with more countries to come soon. About the job We are expanding rapidly and need an experienced customer support representative to join our team. By solving problems for our users and collecting their feedback, you will be an integral part of our ability to deliver great service to our rapidly-growing user base, now and in the future. The role is located in Manila, Philippines, and we expect it to start part-time and quickly evolve into full-time. Responsibilities Deliver outstanding customer service and experiences, primarily through email and occasionally by phone and live chat Troubleshoot customer issues and concerns, investigating why they happened, and communicating with multiple teams to find rapid resolutions Collaborate with local and remote colleagues, following up on escalations and handling hand-overs to/from other customer service reps Act as the voice of the customer internally, providing insights to different areas of the business to help build a better product, and presenting findings and feedback to executives Suggest and implement improvements to processes and policies Qualifications We seek candidates who are passionate about providing great customer experience, and have a strong desire to work in a dynamic startup environment. Successful candidates should have/be: Bachelor's degree At least 2-3 years of experience in customer service Organized, methodical, detail-oriented Highly productive and with strong work ethic Able to charm customers Excited to chase down open issues through completion Multitasker, able to shift focus easily Great communicator, critical thinker Able to both follow process and create process Work well in both team-oriented and self-directed environments Tech savvy, both with web and mobile apps Strong written and verbal communication skills in both English and Tagalog Bonus : experience working with CRM systems, e.g., Zendesk, JIRA, Salesforce Bonus : experience sending/receiving cash internationally
Apr 24, 2018
Permanent
About Abra Abra aims to be the WhatsApp of money. We're transforming the world of payments by making it simple to send money to anyone, anywhere, whether or not you have a bank account or credit card. We are an early-stage startup with high aspirations, and backed by several top-notch investors. We are currently present in the US and in the Philippines, with more countries to come soon. About the job We are expanding rapidly and need an experienced customer support representative to join our team. By solving problems for our users and collecting their feedback, you will be an integral part of our ability to deliver great service to our rapidly-growing user base, now and in the future. The role is located in Manila, Philippines, and we expect it to start part-time and quickly evolve into full-time. Responsibilities Deliver outstanding customer service and experiences, primarily through email and occasionally by phone and live chat Troubleshoot customer issues and concerns, investigating why they happened, and communicating with multiple teams to find rapid resolutions Collaborate with local and remote colleagues, following up on escalations and handling hand-overs to/from other customer service reps Act as the voice of the customer internally, providing insights to different areas of the business to help build a better product, and presenting findings and feedback to executives Suggest and implement improvements to processes and policies Qualifications We seek candidates who are passionate about providing great customer experience, and have a strong desire to work in a dynamic startup environment. Successful candidates should have/be: Bachelor's degree At least 2-3 years of experience in customer service Organized, methodical, detail-oriented Highly productive and with strong work ethic Able to charm customers Excited to chase down open issues through completion Multitasker, able to shift focus easily Great communicator, critical thinker Able to both follow process and create process Work well in both team-oriented and self-directed environments Tech savvy, both with web and mobile apps Strong written and verbal communication skills in both English and Tagalog Bonus : experience working with CRM systems, e.g., Zendesk, JIRA, Salesforce Bonus : experience sending/receiving cash internationally
Abra Want to transform the financial industry? Abra is simplifying cryptocurrency investing by working on the world's first multi-currency, multi-crypto mobile wallet that lets you buy, sell, hold, and send fiat and crypto currencies all in the palm of your hand. Position Overview As a Product Manager at Abra, you will lead efforts to build services and tools to support our customers and operations teams. You will own the product lifecycle from problem definition to product and feature launch and beyond. You will build products using agile methodologies with a team consisting of developers, a scrum master, and QA. The ideal candidate can artistically manage the intersection of UX, business and technical needs. You will own different applications in the Abra system including a customer service tool, back office tools and parts of the platform that interface with data providers and decision engines. Responsibilities Deliver great products for customers and internal users Create and drive a product roadmap that advances the customer experience and meets company goals Write product plans, user stories with acceptance criteria, business flow diagrams, API sequences diagrams, and basic mockups (for internally facing service tools) Identify and assess potential vendors to advance our tools and decision engines Partner with internal and external stakeholders to establish and monitor key performance indicators Execute through a matrix team including design, engineering, marketing and operations to see initiatives through gradual rollout, full launch, measurement and improvement Skills and Requirements 2+ years of relevant product management or business analyst experience Experience scoping and designing internal tools, CRM systems and backend integrations as a part of an Agile team environment Experience with payments, financial services, identity verification, fraud prevention OR related secure e-commerce applications Experience applying web development best practices Experience writing SQL queries Excellent organizational skills and attention to detail Ability to thrive in a fast-paced, start-up team environment Ability to work effectively, efficiently and independently with minimal oversight Strong communication, collaboration and interpersonal skills Results oriented Experience with cryptocurrency and blockchain technology is a plus Fluency in writing and speaking English is a must; other language fluency a plus Degree in Computer Science or related technical field preferred
Apr 24, 2018
Permanent
Abra Want to transform the financial industry? Abra is simplifying cryptocurrency investing by working on the world's first multi-currency, multi-crypto mobile wallet that lets you buy, sell, hold, and send fiat and crypto currencies all in the palm of your hand. Position Overview As a Product Manager at Abra, you will lead efforts to build services and tools to support our customers and operations teams. You will own the product lifecycle from problem definition to product and feature launch and beyond. You will build products using agile methodologies with a team consisting of developers, a scrum master, and QA. The ideal candidate can artistically manage the intersection of UX, business and technical needs. You will own different applications in the Abra system including a customer service tool, back office tools and parts of the platform that interface with data providers and decision engines. Responsibilities Deliver great products for customers and internal users Create and drive a product roadmap that advances the customer experience and meets company goals Write product plans, user stories with acceptance criteria, business flow diagrams, API sequences diagrams, and basic mockups (for internally facing service tools) Identify and assess potential vendors to advance our tools and decision engines Partner with internal and external stakeholders to establish and monitor key performance indicators Execute through a matrix team including design, engineering, marketing and operations to see initiatives through gradual rollout, full launch, measurement and improvement Skills and Requirements 2+ years of relevant product management or business analyst experience Experience scoping and designing internal tools, CRM systems and backend integrations as a part of an Agile team environment Experience with payments, financial services, identity verification, fraud prevention OR related secure e-commerce applications Experience applying web development best practices Experience writing SQL queries Excellent organizational skills and attention to detail Ability to thrive in a fast-paced, start-up team environment Ability to work effectively, efficiently and independently with minimal oversight Strong communication, collaboration and interpersonal skills Results oriented Experience with cryptocurrency and blockchain technology is a plus Fluency in writing and speaking English is a must; other language fluency a plus Degree in Computer Science or related technical field preferred
Abra Want to transform the financial industry? Abra is working on the world's first multi-currency, multi-crypto mobile wallet that lets you buy, sell, hold, and send fiat and cryptocurrencies all in the palm of your hand. Position Overview As the Senior Visual Designer at ABRA, you will not only create and own our design system, you will be a key influencer in the overall branding and be responsible for bringing the app to life through intuitive and clean design and delightful, yet thoughtful interactions. You will be a part of the full end-to-end design process and will work collaboratively with product, UX, engineers, and marketing. You will work closest with the UX and product teams, where you will gain exposure to (and at times, participate in gathering) all the information you need to design with purpose: roadmap planning, concept testing, persona development, design reviews for engineers, and more. Your main deliverables will be an updated and scalable design system, pixel-perfect mocks, and interactive prototypes that showcase the intended behavior and interactions in the UX. Key Responsibilities Establish the look and feel of the ABRA app and own/maintain the ABRA design system and brand design Design interactions that make the app useful, intuitive, and delightful to its target users Define animations and transitions on the app Deliver pixel-perfect mocks to developers and collaborate to ensure vision for design is reflected in the app itself Collaborate closely with UX and product to maintain a high standard of user-focused design Create digital designs for marketing, advertising, and PR Influence maturation of the ABRA design team Valued Skills and Requirements Experience designing UI for mobile apps (both Android & iOS) Experience creating and maintaining a design system for mobile experiences that scale across different device sizes Experience in UX or working with UX team Strong familiarity Apple's HIG and Material Design Ability to work in a fast-paced, lean environment Ability to share and champion your ideas in a cross-functional team Ability to work independently and collaboratively with team, communicating early and often A love for consistency, efficiency, and delivering value through UI Ability to dive into the details, while still maintaining a view of the bigger picture. Ability to see trends in elements and components used in the app and turn them into a cohesive design system Willingness to go beyond the job description to support the team (and the company's) success Bonus: experience creating interactive prototypes and motion design An interest in cryptocurrencies, blockchains, and/or financial investing is a plus, but not required. This is a full-time, paid position in Mountain View, California. We will not respond to applications that require full-time remote work. We are committed to building a culturally diverse company and strongly encourages applications from female and minority candidates.
Apr 24, 2018
Permanent
Abra Want to transform the financial industry? Abra is working on the world's first multi-currency, multi-crypto mobile wallet that lets you buy, sell, hold, and send fiat and cryptocurrencies all in the palm of your hand. Position Overview As the Senior Visual Designer at ABRA, you will not only create and own our design system, you will be a key influencer in the overall branding and be responsible for bringing the app to life through intuitive and clean design and delightful, yet thoughtful interactions. You will be a part of the full end-to-end design process and will work collaboratively with product, UX, engineers, and marketing. You will work closest with the UX and product teams, where you will gain exposure to (and at times, participate in gathering) all the information you need to design with purpose: roadmap planning, concept testing, persona development, design reviews for engineers, and more. Your main deliverables will be an updated and scalable design system, pixel-perfect mocks, and interactive prototypes that showcase the intended behavior and interactions in the UX. Key Responsibilities Establish the look and feel of the ABRA app and own/maintain the ABRA design system and brand design Design interactions that make the app useful, intuitive, and delightful to its target users Define animations and transitions on the app Deliver pixel-perfect mocks to developers and collaborate to ensure vision for design is reflected in the app itself Collaborate closely with UX and product to maintain a high standard of user-focused design Create digital designs for marketing, advertising, and PR Influence maturation of the ABRA design team Valued Skills and Requirements Experience designing UI for mobile apps (both Android & iOS) Experience creating and maintaining a design system for mobile experiences that scale across different device sizes Experience in UX or working with UX team Strong familiarity Apple's HIG and Material Design Ability to work in a fast-paced, lean environment Ability to share and champion your ideas in a cross-functional team Ability to work independently and collaboratively with team, communicating early and often A love for consistency, efficiency, and delivering value through UI Ability to dive into the details, while still maintaining a view of the bigger picture. Ability to see trends in elements and components used in the app and turn them into a cohesive design system Willingness to go beyond the job description to support the team (and the company's) success Bonus: experience creating interactive prototypes and motion design An interest in cryptocurrencies, blockchains, and/or financial investing is a plus, but not required. This is a full-time, paid position in Mountain View, California. We will not respond to applications that require full-time remote work. We are committed to building a culturally diverse company and strongly encourages applications from female and minority candidates.
Abra Want to transform the financial industry? Abra is working on the world's first multi-currency, multi-crypto mobile wallet that lets you buy, sell, hold, and send fiat and crypto currencies all in the palm of your hand. Position Overview Abra is looking for blockchain experts who wants to work on smart contracts, multi-signatures, and block chain inputs and outputs. You will write server side code that powers Abra's mobile apps. You will build a robust and scalable backend infrastructure that facilitates cryptocurrency transactions between smartphone users all around the world. You are the go to person on the team, leading other engineers technically to build great products. Finally, you will also help with writing test automation to assure that our solutions delight our customers. Responsibilities Collaboratively identify product requirements and design architecture with Product, UX, and Mobile App development team Write server side REST APIs for crypto-currency transactions Develop smart contracts with multi-signature capabilities Write automated tests for those APIs Conduct early project scoping and collaborate with cross-functional teams. Skills and Requirements +5 Years in server side development Deep experience in UTXOs, blockchain, P2SH, experience with BitcoinJ a plus Deep expertise in REST and RESTful APIs JBehave or Cucumber equivalent, Git, continuous integration tools (Jenkins) Ability to work effectively, efficiently and independently with minimal oversight Excellent organizational skills and attention to detail Strong communication, collaboration and interpersonal skills. BS/MS in Computer Science or a related field Experience in modern test techniques such as Test and Behavior Driven Development (TDD and BDD) Familiarity with Agile / Scrum
Mar 15, 2018
Permanent
Abra Want to transform the financial industry? Abra is working on the world's first multi-currency, multi-crypto mobile wallet that lets you buy, sell, hold, and send fiat and crypto currencies all in the palm of your hand. Position Overview Abra is looking for blockchain experts who wants to work on smart contracts, multi-signatures, and block chain inputs and outputs. You will write server side code that powers Abra's mobile apps. You will build a robust and scalable backend infrastructure that facilitates cryptocurrency transactions between smartphone users all around the world. You are the go to person on the team, leading other engineers technically to build great products. Finally, you will also help with writing test automation to assure that our solutions delight our customers. Responsibilities Collaboratively identify product requirements and design architecture with Product, UX, and Mobile App development team Write server side REST APIs for crypto-currency transactions Develop smart contracts with multi-signature capabilities Write automated tests for those APIs Conduct early project scoping and collaborate with cross-functional teams. Skills and Requirements +5 Years in server side development Deep experience in UTXOs, blockchain, P2SH, experience with BitcoinJ a plus Deep expertise in REST and RESTful APIs JBehave or Cucumber equivalent, Git, continuous integration tools (Jenkins) Ability to work effectively, efficiently and independently with minimal oversight Excellent organizational skills and attention to detail Strong communication, collaboration and interpersonal skills. BS/MS in Computer Science or a related field Experience in modern test techniques such as Test and Behavior Driven Development (TDD and BDD) Familiarity with Agile / Scrum
Abra Want to transform the financial industry? Abra is working on the world's first multi-currency, multi-crypto mobile wallet that lets you buy, sell, hold, and send fiat and crypto currencies all in the palm of your hand. Position Overview In this role, you will not only support the creation of a cohesive design system, you will bring the app to life using delightful, yet thoughtful animations and motion design. This role is not just an internship - you will be treated like a full-time member of the Abra team and given the opportunity to contribute directly to the app's success. You will learn the end-to-end design process and work collaboratively with product, UX, and engineers alike. You will have a long-lasting impact on the efficiency and scalability of the UX team. Key Responsibilities Conduct ongoing competitive and comparative analyses to understand the broader cryptocurrency and financial investing markets Collaborate closely with UX, marketing, and customer service to gather user data (including user testing) and define target user personas Translate the short term and long term vision for the product into thoughtful design pattern wireframes that will form the framework for the design system Define animations and transitions of the app that make it delightful, intuitive to our target users, and aligned to our design principles Support user testing of your own designs to get real feedback from customers Valued Skills and Requirements Ability to work independently and collaboratively with team, communicating early and often Experience designing UI for mobile apps Strong familiarity Apple's HIG and Material Design A love for consistency, efficiency, and delivering value through UI Ability to share and champion your ideas in a cross-functional team Understanding and appreciation of how UI, app animations and transitions, and overall interaction design play a critical role in the mobile app Ability to dive into the details, while still maintaining a view of the bigger picture. Ability to see trends in elements and components used in the app and turn them into a cohesive design system Willingness to speak up to provide recommendations An interest in cryptocurrencies, blockchains, and/or financial investing is a plus, but not required. This is a full-time, paid internship position in Mountain View, California. Unfortunately, visa sponsorship is not possible at this time. Travel, housing and other benefits are not provided. We're looking for someone available, ideally, between May and September, but exact dates are flexible. Abra is committed to building a culturally diverse company and strongly encourages applications from female and minority candidates.
Feb 18, 2018
Permanent
Abra Want to transform the financial industry? Abra is working on the world's first multi-currency, multi-crypto mobile wallet that lets you buy, sell, hold, and send fiat and crypto currencies all in the palm of your hand. Position Overview In this role, you will not only support the creation of a cohesive design system, you will bring the app to life using delightful, yet thoughtful animations and motion design. This role is not just an internship - you will be treated like a full-time member of the Abra team and given the opportunity to contribute directly to the app's success. You will learn the end-to-end design process and work collaboratively with product, UX, and engineers alike. You will have a long-lasting impact on the efficiency and scalability of the UX team. Key Responsibilities Conduct ongoing competitive and comparative analyses to understand the broader cryptocurrency and financial investing markets Collaborate closely with UX, marketing, and customer service to gather user data (including user testing) and define target user personas Translate the short term and long term vision for the product into thoughtful design pattern wireframes that will form the framework for the design system Define animations and transitions of the app that make it delightful, intuitive to our target users, and aligned to our design principles Support user testing of your own designs to get real feedback from customers Valued Skills and Requirements Ability to work independently and collaboratively with team, communicating early and often Experience designing UI for mobile apps Strong familiarity Apple's HIG and Material Design A love for consistency, efficiency, and delivering value through UI Ability to share and champion your ideas in a cross-functional team Understanding and appreciation of how UI, app animations and transitions, and overall interaction design play a critical role in the mobile app Ability to dive into the details, while still maintaining a view of the bigger picture. Ability to see trends in elements and components used in the app and turn them into a cohesive design system Willingness to speak up to provide recommendations An interest in cryptocurrencies, blockchains, and/or financial investing is a plus, but not required. This is a full-time, paid internship position in Mountain View, California. Unfortunately, visa sponsorship is not possible at this time. Travel, housing and other benefits are not provided. We're looking for someone available, ideally, between May and September, but exact dates are flexible. Abra is committed to building a culturally diverse company and strongly encourages applications from female and minority candidates.
Position: Banking operations analyst Location: Manila, Philippines About Abra Abra aims to be the WhatsApp of money. We're transforming the world of payments by making it simple to send money to anyone, anywhere, whether or not you have a bank account or credit card. We are an early-stage startup with high aspirations, and backed by several top-notch investors. We are currently present in the US and in the Philippines, with more countries to come soon. About the job We are expanding quickly and need an experienced individual to help make our innovative payment technology a fast and reliable experience for everyday users. Ensuring ours users can perform banking transactions on a timely manner, the operations analyst is an integral part of our ability to deliver a great customer experience. This full-time role is located in Manila, Philippines. Responsibilities Process incoming requests by following an existing workflow, transferring data, and recording outcomes at each step in a spreadsheet Maintain up-to-date records in process logs and credentials databases Coordinate and escalate processing tasks, primarily through email, text chat, and phone, in collaboration with local and remote colleagues Suggest and implement improvements to processes and policies Qualifications We seek candidates who are passionate about delivering quality work, and have a strong desire to contribute to a dynamic startup environment. Successful candidates should have/be: Bachelor's degree At least 2-3 years of experience in banking operations or finance back-office roles Organized, methodical, detail-oriented Highly productive and with strong work ethic Intermediate mastery of spreadsheet tools (e.g., Excel, Google Sheets) Able to analyze and solve problems Able to present issues and solutions clearly Excited to chase down open issues through completion Multitasker, able to shift focus easily Able to both follow process and create process Computer savvy and able to navigate multiple systems, apps, and tools to find information and resolve issues Work well in both team-oriented and self-directed environments Bonus : accounting or bookkeeping experience
Jan 10, 2018
Permanent
Position: Banking operations analyst Location: Manila, Philippines About Abra Abra aims to be the WhatsApp of money. We're transforming the world of payments by making it simple to send money to anyone, anywhere, whether or not you have a bank account or credit card. We are an early-stage startup with high aspirations, and backed by several top-notch investors. We are currently present in the US and in the Philippines, with more countries to come soon. About the job We are expanding quickly and need an experienced individual to help make our innovative payment technology a fast and reliable experience for everyday users. Ensuring ours users can perform banking transactions on a timely manner, the operations analyst is an integral part of our ability to deliver a great customer experience. This full-time role is located in Manila, Philippines. Responsibilities Process incoming requests by following an existing workflow, transferring data, and recording outcomes at each step in a spreadsheet Maintain up-to-date records in process logs and credentials databases Coordinate and escalate processing tasks, primarily through email, text chat, and phone, in collaboration with local and remote colleagues Suggest and implement improvements to processes and policies Qualifications We seek candidates who are passionate about delivering quality work, and have a strong desire to contribute to a dynamic startup environment. Successful candidates should have/be: Bachelor's degree At least 2-3 years of experience in banking operations or finance back-office roles Organized, methodical, detail-oriented Highly productive and with strong work ethic Intermediate mastery of spreadsheet tools (e.g., Excel, Google Sheets) Able to analyze and solve problems Able to present issues and solutions clearly Excited to chase down open issues through completion Multitasker, able to shift focus easily Able to both follow process and create process Computer savvy and able to navigate multiple systems, apps, and tools to find information and resolve issues Work well in both team-oriented and self-directed environments Bonus : accounting or bookkeeping experience
