Abra

Abra is the world's first digital cash peer-to-peer network.

We're transforming the world of payments by making it simple to send money to anyone, anywhere, whether or not you have a bank account or credit card.

We are an early-stage startup with high aspirations, and backed by several top-notch investors. We are currently present in the US and in the Philippines, with more countries to come soon.

Abra Mountain View, CA, USA
May 23, 2019
Permanent
At Abra, we're making cryptocurrency investing simple. Abra operates an easy to use app - with 30 cryptocurrencies, 50 fiat currencies, and the BIT10 crypto index available. Users can buy, sell, store, and invest in cryptocurrencies, plus manage all crypto investments, in one place. Our vision is an open, global financial system that is easily accessible to everyone. About Us: https://www.abra.com/about-us/ Abra in the News: https://www.abra.com/press/ The rest of our website: https://www.abra.com/ About The Role Abra is looking for an experienced growth marketer to drive customer engagement and retention. A successful candidate will demonstrate a very high degree of ownership and strong fundamentals.Help define the space and spread the word about next-gen financial services! Must be based locally (Mountain View)for consideration , this is NOT a remote role . Responsibilities Develop deep understanding of the customer lifecycle journey and identify opportunities to activate, engage and retain customers. Perform surveys, user interviews, and leverage user analytics tools to understand user behavior and motivations for using Abra. Create a campaign strategy based on your learnings and run all marketing and growth campaigns end to end. Create a framework to measure success and improve performance by conducting A/B testing across all customer touch points including email, messaging, push notifications, social and within the product. Partner with cross-functional teams including product, UX, analytics and marketing to identify and drive initiatives that will improve customer engagement. "Other Stuff." We're a small group and everyone wears many hats. Be prepared to be flexible and take on additional responsibilities as required. Skills And Requirements 2-5 years experience in a marketing, product or growth role preferably in a B2C company. Strong analytical abilities (understanding of SQL is a plus) Excellent written communication. Organized and self-disciplined. Strong knowledge and interest in bitcoin and other cryptocurrencies. Strategic mindset. The desire to work in a startup environment. You thrive on a high degree of ownership, love taking initiative, wearing different hats, and solving new problems. What We Offer Medical, Dental and 401(k) Competitive salary and meaningful equity (full-time), commensurate with a company at our stage Catered lunch daily with both healthy and unhealthy options and an office stocked with snacks across the spectrum Unlimited PTO. We trust you to get your work done The opportunity to have a high impact on the company, and hopefully on the world, too
Abra Mountain View, CA, USA
Apr 14, 2019
Permanent
About Abra At Abra, we're making cryptocurrency investing simple. Abra operates an easy-to-use app - with 30 cryptocurrencies, 50 fiat currencies, and the BIT10 crypto index available. Users can buy, sell, store, and invest in cryptocurrencies, plus manage all crypto investments, in one place. Our vision is an open, global financial system that is easily accessible to everyone. Abra is backed by solid investors, and strives to offer the best customer service in the industry. About Us: https://www.abra.com/about-us/ Abra in the News: https://www.abra.com/press/ The rest of our website: https://www.abra.com/ About the job We are expanding rapidly and need an experienced customer support representative to join our team. By solving problems for our customers and collecting their feedback, you will be an integral part of our ability to deliver great service to our rapidly-growing user base, now and in the future. You will be handling escalated issues in no time, and collaborating with multiple team members across the company. Additionally, you'll be responsible for key parts of our Operations, including compliance-related processes, helping us create and scale our processes. The role is full-time, and located in Mountain View, CA. Responsibilities Deliver outstanding customer service and experience, primarily through email Troubleshoot customer issues and concerns, investigating why they happened, and communicating with multiple teams to find rapid resolutions Collaborate with local and remote colleagues, following up on escalations and handling hand-overs to/from other customer service reps Act as the voice of the customer internally, providing insights to different areas of the business to help build a better product, and presenting findings and feedback to executives Perform compliance-related activities to ensure Abra meets all internal procedures and regulatory requirements Suggest and implement improvements to processes and policies Qualifications We seek candidates who are passionate about providing great customer experience, and have a strong desire to work in a dynamic startup environment. Successful candidates should have/be: Bachelor's degree At least 5-6 years of experience in customer service Organized, methodical, detail-oriented Relentless and self-motivated Highly productive and with strong work ethic Experience structuring and running processes Able to charm customers Excited to chase down open issues through completion Multitasker, able to shift focus easily Great communicator, critical thinker Work well in both team-oriented and self-directed environments Tech savvy, both with web and mobile apps Strong written and verbal communication skills in English Bonus : experience training and managing other customer service reps Bonus : experience working with CRM systems, e.g., Zendesk, JIRA, Salesforce Bonus : personal experience with cryptocurrencies What we offer Medical, Dental and 401(k) Competitive salary and meaningful equity (full-time), commensurate with a company at our stage Commuter benefits Catered lunch daily and an office stocked with snacks across the spectrum Unlimited PTO. We trust you to get your work done The opportunity to shape your own role The opportunity to have high impact in the company, and hopefully in the world, too
Abra Mountain View, CA, USA
Apr 05, 2019
Permanent
Company Overview At Abra, we're making cryptocurrency investing simple. Abra operates an easy to use app - with 30 cryptocurrencies, 50 fiat currencies, and the BIT10 crypto index available. Users can buy, sell, store, and invest in cryptocurrencies, plus manage all crypto investments, in one place. Our vision is an open, global financial system that is easily accessible to everyone. About Us: https://www.abra.com/about-us/ Abra in the News: https://www.abra.com/press/ The rest of our website: https://www.abra.com/ About the Job Abra is looking to expand its business into new markets and is looking for a Senior Business Analyst to join the Operations Team. This individual will hit the ground running by owning the development of the company's reporting tools and providing business analytics and reporting services to stakeholders across the company. The Senior Business Analyst is also responsible for reviewing key business processes from end-to-end to address operational, financial and technological risks, and identifying opportunities to improve efficiency. Responsibilities will include: Develop and build systems and tools to drive and sustain a data focused culture within Abra Collaborate with key business members to define, develop and provide insights, metrics and analysis to drive decision-making processes Utilize tools for data mining, dashboard creation, and reporting Apply machine learning to improve existing processes and find new business insights Develop implement and maintain quality control standards to ensure uninterrupted day-to-day data operations Identify and implement automation opportunities for existing and future business processes Identify and maintain third party vendor relationships to ensure Abra has the best tools for its data needs Minimum qualifications: BS degree in a quantitative discipline, or equivalent practical experience 3-5 years of relevant work experience in data analysis or related field Experience building advanced models in Microsoft Excel/Google Sheets Advanced skills in SQL and databases and related tools (e.g., Periscope, Tableau) Intermediate programming skills (e.g., R, Python, MATLAB) Good communication skills Works well in both team-oriented and self-directed environments Benefits and perks: Medical, Dental and 401(k) Competitive salary and meaningful equity (full-time), commensurate with a company at our stage Catered lunch daily with both healthy and unhealthy options and an office stocked with snacks across the spectrum Commuter travel benefits Unlimited PTO. We trust you to get your work done
Abra Mountain View, CA, USA
Mar 30, 2019
Permanent
Abra At Abra, we're making cryptocurrency investing simple. Abra operates an easy to use app - with 30 cryptocurrencies, 50 fiat currencies, and the BIT10 crypto index available. Users can buy, sell, store, and invest in cryptocurrencies, plus manage all crypto investments, in one place. Our vision is an open, global financial system that is easily accessible to everyone. Position Overview As a Senior Software Engineer, you will write server side code that powers Abra's mobile apps in Scala. You will build a robust and scalable back-end infrastructure that facilitates digital cash transactions between smartphone users all around the world. We're building a high volume transactional system that exposes a simple, usable set of APIs on top of crypto-currencies and associated smart contracts. You will also help with writing test automation to assure that our solutions delight our customers. Responsibilities Collaboratively identify product requirements and design architecture with Product, UX, and Mobile App development team Write server side Scala APIs for crypto-currency transactions Write automated tests for those APIs Conduct early project scoping and collaborate with cross-functional teams. Skills and Requirements +5 Years in server side development Deep expertise in REST and RESTful APIs Expertise in Scala a must Experience in Java for Test automation JBehave or Cucumber, Git, continuous integration tools (Jenkins) Ability to work effectively, efficiently and independently with minimal oversight Excellent organizational skills and attention to detail Strong communication, collaboration and interpersonal skills. BS/MS in Computer Science or a related field Experience in modern test techniques such as Test and Behavior Driven Development (TDD and BDD)