Abra

About Abra At Abra, we're making cryptocurrency investing simple. Abra operates an easy-to-use app - with 30 cryptocurrencies, 50 fiat currencies, and the BIT10 crypto index available. Users can buy, sell, store, and invest in cryptocurrencies, plus manage all crypto investments, in one place. Our vision is an open, global financial system that is easily accessible to everyone. Abra is backed by solid investors, and strives to offer the best customer service in the industry. About Us: https://www.abra.com/about-us/ Abra in the News: https://www.abra.com/press/ The rest of our website: https://www.abra.com/ About the job We are expanding rapidly and need an experienced customer support representative to join our team. By solving problems for our customers and collecting their feedback, you will be an integral part of our ability to deliver great service to our rapidly-growing user base, now and in the future. You will be handling escalated issues in no time, and collaborating with multiple team members across the company. Additionally, you'll be responsible for key parts of our Operations, including compliance-related processes, helping us create and scale our processes. The role is full-time, and located in Mountain View, CA. Responsibilities Deliver outstanding customer service and experience, primarily through email Troubleshoot customer issues and concerns, investigating why they happened, and communicating with multiple teams to find rapid resolutions Collaborate with local and remote colleagues, following up on escalations and handling hand-overs to/from other customer service reps Act as the voice of the customer internally, providing insights to different areas of the business to help build a better product, and presenting findings and feedback to executives Perform compliance-related activities to ensure Abra meets all internal procedures and regulatory requirements Suggest and implement improvements to processes and policies Qualifications We seek candidates who are passionate about providing great customer experience, and have a strong desire to work in a dynamic startup environment. Successful candidates should have/be: Bachelor's degree At least 5-6 years of experience in customer service Organized, methodical, detail-oriented Relentless and self-motivated Highly productive and with strong work ethic Experience structuring and running processes Able to charm customers Excited to chase down open issues through completion Multitasker, able to shift focus easily Great communicator, critical thinker Work well in both team-oriented and self-directed environments Tech savvy, both with web and mobile apps Strong written and verbal communication skills in English Bonus : experience training and managing other customer service reps Bonus : experience working with CRM systems, e.g., Zendesk, JIRA, Salesforce Bonus : personal experience with cryptocurrencies What we offer Medical, Dental and 401(k) Competitive salary and meaningful equity (full-time), commensurate with a company at our stage Commuter benefits Catered lunch daily and an office stocked with snacks across the spectrum Unlimited PTO. We trust you to get your work done The opportunity to shape your own role The opportunity to have high impact in the company, and hopefully in the world, too

Company Overview At Abra, we're making cryptocurrency investing simple. Abra operates an easy to use app - with 30 cryptocurrencies, 50 fiat currencies, and the BIT10 crypto index available. Users can buy, sell, store, and invest in cryptocurrencies, plus manage all crypto investments, in one place. Our vision is an open, global financial system that is easily accessible to everyone. About Us: https://www.abra.com/about-us/ Abra in the News: https://www.abra.com/press/ The rest of our website: https://www.abra.com/ About the Job Abra is looking to expand its business into new markets and is looking for a Senior Business Analyst to join the Operations Team. This individual will hit the ground running by owning the development of the company's reporting tools and providing business analytics and reporting services to stakeholders across the company. The Senior Business Analyst is also responsible for reviewing key business processes from end-to-end to address operational, financial and technological risks, and identifying opportunities to improve efficiency. Responsibilities will include: Develop and build systems and tools to drive and sustain a data focused culture within Abra Collaborate with key business members to define, develop and provide insights, metrics and analysis to drive decision-making processes Utilize tools for data mining, dashboard creation, and reporting Apply machine learning to improve existing processes and find new business insights Develop implement and maintain quality control standards to ensure uninterrupted day-to-day data operations Identify and implement automation opportunities for existing and future business processes Identify and maintain third party vendor relationships to ensure Abra has the best tools for its data needs Minimum qualifications: BS degree in a quantitative discipline, or equivalent practical experience 3-5 years of relevant work experience in data analysis or related field Experience building advanced models in Microsoft Excel/Google Sheets Advanced skills in SQL and databases and related tools (e.g., Periscope, Tableau) Intermediate programming skills (e.g., R, Python, MATLAB) Good communication skills Works well in both team-oriented and self-directed environments Benefits and perks: Medical, Dental and 401(k) Competitive salary and meaningful equity (full-time), commensurate with a company at our stage Catered lunch daily with both healthy and unhealthy options and an office stocked with snacks across the spectrum Commuter travel benefits Unlimited PTO. We trust you to get your work done

Abra At Abra, we're making cryptocurrency investing simple. Abra operates an easy to use app - with 30 cryptocurrencies, 50 fiat currencies, and the BIT10 crypto index available. Users can buy, sell, store, and invest in cryptocurrencies, plus manage all crypto investments, in one place. Our vision is an open, global financial system that is easily accessible to everyone. Position Overview As a Senior Software Engineer, you will write server side code that powers Abra's mobile apps in Scala. You will build a robust and scalable back-end infrastructure that facilitates digital cash transactions between smartphone users all around the world. We're building a high volume transactional system that exposes a simple, usable set of APIs on top of crypto-currencies and associated smart contracts. You will also help with writing test automation to assure that our solutions delight our customers. Responsibilities Collaboratively identify product requirements and design architecture with Product, UX, and Mobile App development team Write server side Scala APIs for crypto-currency transactions Write automated tests for those APIs Conduct early project scoping and collaborate with cross-functional teams. Skills and Requirements +5 Years in server side development Deep expertise in REST and RESTful APIs Expertise in Scala a must Experience in Java for Test automation JBehave or Cucumber, Git, continuous integration tools (Jenkins) Ability to work effectively, efficiently and independently with minimal oversight Excellent organizational skills and attention to detail Strong communication, collaboration and interpersonal skills. BS/MS in Computer Science or a related field Experience in modern test techniques such as Test and Behavior Driven Development (TDD and BDD)

Abra is building products to enable people to easily and securely invest in bitcoin and other crypto-based assets. Our vision is an open, global financial system that is easily accessible to everyone. Position Overview Product Managers at Abra lead efforts to delight our users. You will be the driving force behind building new on-ramps for our users to fund their wallets, from strategy and problem definition to feature launch and beyond. You will build features using agile methodologies with a team consisting of designers, developers, a scrum master, and QA. Skills and Requirements The perfect candidate: Has experience (3+ years) building product integrations with global payment providers Has experience (3+ years) building products where fraud loss prevention and risk management are essential Has knowledge of cryptocurrency exchanges and financial markets in general Experience as a quantitative analyst in the trading world is a big plus Is able to design new systems and tools to enable the consumption and management of critical data sources Is very responsible, hands on and detail-oriented Is a team player, willing to make the product succeed and move the team forward Knowledge of blockchain and cryptocurrencies is a big plus

POSITION DUTIES : Abra has openings for Senior Automation Engineers. Duties include participating in all phases of software development cycle including development, design and testing. Under the guidance of Senior Leadership, Engineer implement automation tests. Engineer is also responsible for writing test cases. Requirements: Employer will accept a Bachelor's degree in Computer Science, Engineering or Information Technology plus 3 years in job offered or related occupation Experience must include: Java programming experience in test automation Design, configure and Test software products JUNIT and JBEHAVE Java Programming language Server-side REST API Automation Front End Selenium Automation Git, Jenkins, JMETER, Maven Database Testing, SQL Abra will accept any suitable combination of education, training and experience.

Abra Want to transform the financial industry? Abra is working on the world's first multi-currency, multi-crypto mobile wallet that lets you buy, sell, hold, and send fiat and crypto currencies all in the palm of your hand. Position Overview Abra is looking for blockchain experts who wants to work on smart contracts, multi-signatures, and block chain inputs and outputs. You will write server side code that powers Abra's mobile apps. You will build a robust and scalable backend infrastructure that facilitates cryptocurrency transactions between smartphone users all around the world. You are the go to person on the team, leading other engineers technically to build great products. Finally, you will also help with writing test automation to assure that our solutions delight our customers. Responsibilities Collaboratively identify product requirements and design architecture with Product, UX, and Mobile App development team Write server side REST APIs for crypto-currency transactions Develop smart contracts with multi-signature capabilities Write automated tests for those APIs Conduct early project scoping and collaborate with cross-functional teams. Skills and Requirements +5 Years in server side development Deep experience in UTXOs, blockchain, P2SH, experience with BitcoinJ a plus Deep expertise in REST and RESTful APIs JBehave or Cucumber equivalent, Git, continuous integration tools (Jenkins) Ability to work effectively, efficiently and independently with minimal oversight Excellent organizational skills and attention to detail Strong communication, collaboration and interpersonal skills. BS/MS in Computer Science or a related field Experience in modern test techniques such as Test and Behavior Driven Development (TDD and BDD) Familiarity with Agile / Scrum

About Abra Abra aims to be the WhatsApp of money. We're transforming the world of payments by making it simple to send money to anyone, anywhere, whether or not you have a bank account or credit card. We are an early-stage startup with high aspirations, and backed by several top-notch investors. We are currently present in the US and in the Philippines, with more countries to come soon. About the job We are expanding rapidly and need an experienced customer support representative to join our team. By solving problems for our users and collecting their feedback, you will be an integral part of our ability to deliver great service to our rapidly-growing user base, now and in the future. The role is located in Manila, Philippines, and we expect it to start part-time and quickly evolve into full-time. Responsibilities Deliver outstanding customer service and experiences, primarily through email and occasionally by phone and live chat Troubleshoot customer issues and concerns, investigating why they happened, and communicating with multiple teams to find rapid resolutions Collaborate with local and remote colleagues, following up on escalations and handling hand-overs to/from other customer service reps Act as the voice of the customer internally, providing insights to different areas of the business to help build a better product, and presenting findings and feedback to executives Suggest and implement improvements to processes and policies Qualifications We seek candidates who are passionate about providing great customer experience, and have a strong desire to work in a dynamic startup environment. Successful candidates should have/be: Bachelor's degree At least 2-3 years of experience in customer service Organized, methodical, detail-oriented Highly productive and with strong work ethic Able to charm customers Excited to chase down open issues through completion Multitasker, able to shift focus easily Great communicator, critical thinker Able to both follow process and create process Work well in both team-oriented and self-directed environments Tech savvy, both with web and mobile apps Strong written and verbal communication skills in both English and Tagalog Bonus : experience working with CRM systems, e.g., Zendesk, JIRA, Salesforce Bonus : experience sending/receiving cash internationally