Location: Portland, OR About us: Coinbase has built the world's leading compliant cryptocurrency platform serving over 30 million accounts in more than 50 countries. With the success of our flagship product, Coinbase Consumer, and our vocal advocacy for blockchain technology, we have played a major part in mainstream awareness and adoption of cryptocurrency. We are now proud to offer an entire suite of products that make accessing cryptocurrencies easy and secure, in addition to new products that operate at the frontiers of crypto and blockchain. Coinbase is committed to deterring illicit activities, protecting against exploitation by criminals, and complying fully with our legal and regulatory requirements. Being the most trusted brand in the industry is our key priority . We are looking for someone who shares our values , is a team player but can work independently, and who thrives in a dynamic environment. Investigation Analysts handle sensitive and high-risk cases and must maintain the highest ethical standards. Our Bank Secrecy Act (BSA) Officer manages the Investigations Team. What you'll be doing: Conduct compliance reviews and analysis in support of Coinbase's BSA/AML and other regulatory compliance policies and programs including investigating alerts, reviewing merchant activity, and conducting enhanced due diligence Remain current with industry standards and developments in the areas of KYC, BSA/AML, and OFAC, and apply regulatory requirements and internal policies and procedures to case investigations Respond to ad hoc AML requests, escalate issues, incorporate feedback from QC analyst, assist with SAR preparation and filing, identify opportunities to improve processes and tools for greater efficiency Maintain detailed documentation to demonstrate compliance with regulations and internal policies and procedures What we look for in you: B.A./B.S. degree or equivalent CAMS certified (not required, but a major plus) Minimum 1 year relevant experience (conducting AML investigations, customer due diligence, SARs preparation and filing) Working knowledge of applicable laws, regulations, and guidelines (e.g., BSA, OFAC, FinCEN guidance) Strong interpersonal, analytical, and communications (verbal and written) skills What to send: Resume and LinkedIn profile A brief description of your interest in and fitness for the role (cover letter a plus but not required) Coinbase is committed to diversity in its workforce and is proud to be an equal opportunity employer. Coinbase does not make hiring or employment decisions on the basis of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Coinbase will also consider for employment qualified applicants with arrest and conviction records in a manner consistent with San Francisco's Fair Chance Ordinance and similar local laws.
Jun 30, 2019
Location: Portland, OR About us: Coinbase has built the world's leading compliant cryptocurrency platform serving over 30 million accounts in more than 50 countries. With the success of our flagship product, Coinbase Consumer, and our vocal advocacy for blockchain technology, we have played a major part in mainstream awareness and adoption of cryptocurrency. We are now proud to offer an entire suite of products that make accessing cryptocurrencies easy and secure, in addition to new products that operate at the frontiers of crypto and blockchain. Coinbase is committed to deterring illicit activities, protecting against exploitation by criminals, and complying fully with our legal and regulatory requirements. Being the most trusted brand in the industry is our key priority . We are looking for someone who shares our values , is a team player but can work independently, and who thrives in a dynamic environment. Investigation Analysts handle sensitive and high-risk cases and must maintain the highest ethical standards. Our Bank Secrecy Act (BSA) Officer manages the Investigations Team. What you'll be doing: Conduct compliance reviews and analysis in support of Coinbase's BSA/AML and other regulatory compliance policies and programs including investigating alerts, reviewing merchant activity, and conducting enhanced due diligence Remain current with industry standards and developments in the areas of KYC, BSA/AML, and OFAC, and apply regulatory requirements and internal policies and procedures to case investigations Respond to ad hoc AML requests, escalate issues, incorporate feedback from QC analyst, assist with SAR preparation and filing, identify opportunities to improve processes and tools for greater efficiency Maintain detailed documentation to demonstrate compliance with regulations and internal policies and procedures What we look for in you: B.A./B.S. degree or equivalent CAMS certified (not required, but a major plus) Minimum 1 year relevant experience (conducting AML investigations, customer due diligence, SARs preparation and filing) Working knowledge of applicable laws, regulations, and guidelines (e.g., BSA, OFAC, FinCEN guidance) Strong interpersonal, analytical, and communications (verbal and written) skills What to send: Resume and LinkedIn profile A brief description of your interest in and fitness for the role (cover letter a plus but not required) Coinbase is committed to diversity in its workforce and is proud to be an equal opportunity employer. Coinbase does not make hiring or employment decisions on the basis of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Coinbase will also consider for employment qualified applicants with arrest and conviction records in a manner consistent with San Francisco's Fair Chance Ordinance and similar local laws.
Coinbase
17112 SE Powell Blvd #9, Portland, OR 97236, USA
Location: San Francisco, CA and Portland, OR About us: Coinbase has built the world's leading compliant cryptocurrency platform serving over 30 million accounts in more than 50 countries. With the success of our flagship product, Coinbase Consumer, and our vocal advocacy for blockchain technology, we have played a major part in mainstream awareness and adoption of cryptocurrency. We are now proud to offer an entire suite of products that make accessing cryptocurrencies easy and secure, in addition to new products that operate at the frontiers of crypto and blockchain. Our world class recruiting team builds the foundation of our success by finding extraordinary people that share our vision. In this role you'll find yourself partnering directly with executives and organizational leaders to own key technical hires that move the needle for the business. You'll work closely with the existing team to help improve processes and identify new sourcing strategies. If you thrive on ownership and working creatively and collaboratively with teammates to make great hires, this is the role for you! What you'll be doing: Own full recruitment process including interview, feedback and offer process. Build a diverse pipeline of technical candidates using creative sourcing channels. Collaborate with teams to deeply understand their hiring needs and actively translate that into a positive candidate and interviewer experience. Maintain data integrity and report recruiting metrics as needed. Build processes that will help the recruitment team scale its efforts for years to come. Represent the company with integrity and professionalism. What we look for in you: 5+ years of full-cycle recruiting experience, ideally in an agency setting or high-growth tech environment. Experience working with engineering teams and hiring for technical roles, including but not limited to Full Stack, Backend, Frontend, Mobile, and more. Proven track record of hitting hiring goals and forming positive relationships with hiring managers. Experience coaching hiring managers and helping them develop strategic recruiting plans. Passion and understanding of technology as well as digital currency. Excellent verbal and communication skills. BS/BA degree. Coinbase is committed to diversity in its workforce and is proud to be an equal opportunity employer. Coinbase does not make hiring or employment decisions on the basis of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Coinbase will also consider for employment qualified applicants with arrest and conviction records in a manner consistent with San Francisco's Fair Chance Ordinance and similar local laws.
Jun 30, 2019
Location: San Francisco, CA and Portland, OR About us: Coinbase has built the world's leading compliant cryptocurrency platform serving over 30 million accounts in more than 50 countries. With the success of our flagship product, Coinbase Consumer, and our vocal advocacy for blockchain technology, we have played a major part in mainstream awareness and adoption of cryptocurrency. We are now proud to offer an entire suite of products that make accessing cryptocurrencies easy and secure, in addition to new products that operate at the frontiers of crypto and blockchain. Our world class recruiting team builds the foundation of our success by finding extraordinary people that share our vision. In this role you'll find yourself partnering directly with executives and organizational leaders to own key technical hires that move the needle for the business. You'll work closely with the existing team to help improve processes and identify new sourcing strategies. If you thrive on ownership and working creatively and collaboratively with teammates to make great hires, this is the role for you! What you'll be doing: Own full recruitment process including interview, feedback and offer process. Build a diverse pipeline of technical candidates using creative sourcing channels. Collaborate with teams to deeply understand their hiring needs and actively translate that into a positive candidate and interviewer experience. Maintain data integrity and report recruiting metrics as needed. Build processes that will help the recruitment team scale its efforts for years to come. Represent the company with integrity and professionalism. What we look for in you: 5+ years of full-cycle recruiting experience, ideally in an agency setting or high-growth tech environment. Experience working with engineering teams and hiring for technical roles, including but not limited to Full Stack, Backend, Frontend, Mobile, and more. Proven track record of hitting hiring goals and forming positive relationships with hiring managers. Experience coaching hiring managers and helping them develop strategic recruiting plans. Passion and understanding of technology as well as digital currency. Excellent verbal and communication skills. BS/BA degree. Coinbase is committed to diversity in its workforce and is proud to be an equal opportunity employer. Coinbase does not make hiring or employment decisions on the basis of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Coinbase will also consider for employment qualified applicants with arrest and conviction records in a manner consistent with San Francisco's Fair Chance Ordinance and similar local laws.
Location: Portland, OR About us: Coinbase has built the world's leading compliant cryptocurrency platform serving over 30 million accounts in more than 50 countries. With the success of our flagship product, Coinbase Consumer, and our vocal advocacy for blockchain technology, we have played a major part in mainstream awareness and adoption of cryptocurrency. We are now proud to offer an entire suite of products that make accessing cryptocurrencies easy and secure, in addition to new products that operate at the frontiers of crypto and blockchain. Coinbase is looking for a Technical Sourcer to help build our engineering team. The ideal candidate will blend recruiting tool acumen, candidate pipeline development strategy and relationship management at a very high level. This contributor will be an eager, willing collaborator & interested in innovating our recruiting culture. What you'll be doing: Supporting the recruiting team by building a pipeline of top technical candidates through researching and sourcing for candidates. Identifying & engaging candidates before partnering with applicants as they navigate Coinbase's hiring process. Qualifying candidates for technical and cultural fit. Staying abreast of news in the tech startup space. Represent the company with integrity and professionalism. What we look for in you: 3+ years of sourcing experience for a consumer facing web startup preferred. Track record for successfully identifying exceptional engineering candidates. Experience in sourcing for technical candidates through multiple channels (web, social/professional networks, etc.) Coinbase is committed to diversity in its workforce and is proud to be an equal opportunity employer. Coinbase does not make hiring or employment decisions on the basis of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Coinbase will also consider for employment qualified applicants with arrest and conviction records in a manner consistent with San Francisco's Fair Chance Ordinance and similar local laws.
Jun 30, 2019
Location: Portland, OR About us: Coinbase has built the world's leading compliant cryptocurrency platform serving over 30 million accounts in more than 50 countries. With the success of our flagship product, Coinbase Consumer, and our vocal advocacy for blockchain technology, we have played a major part in mainstream awareness and adoption of cryptocurrency. We are now proud to offer an entire suite of products that make accessing cryptocurrencies easy and secure, in addition to new products that operate at the frontiers of crypto and blockchain. Coinbase is looking for a Technical Sourcer to help build our engineering team. The ideal candidate will blend recruiting tool acumen, candidate pipeline development strategy and relationship management at a very high level. This contributor will be an eager, willing collaborator & interested in innovating our recruiting culture. What you'll be doing: Supporting the recruiting team by building a pipeline of top technical candidates through researching and sourcing for candidates. Identifying & engaging candidates before partnering with applicants as they navigate Coinbase's hiring process. Qualifying candidates for technical and cultural fit. Staying abreast of news in the tech startup space. Represent the company with integrity and professionalism. What we look for in you: 3+ years of sourcing experience for a consumer facing web startup preferred. Track record for successfully identifying exceptional engineering candidates. Experience in sourcing for technical candidates through multiple channels (web, social/professional networks, etc.) Coinbase is committed to diversity in its workforce and is proud to be an equal opportunity employer. Coinbase does not make hiring or employment decisions on the basis of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Coinbase will also consider for employment qualified applicants with arrest and conviction records in a manner consistent with San Francisco's Fair Chance Ordinance and similar local laws.
Coinbase
17112 SE Powell Blvd #9, Portland, OR 97236, USA
Location: San Francisco, CA and Portland, OR About us: Coinbase has built the world's leading compliant cryptocurrency platform serving over 30 million accounts in more than 50 countries. With the success of our flagship product, Coinbase Consumer, and our vocal advocacy for blockchain technology, we have played a major part in mainstream awareness and adoption of cryptocurrency. We are now proud to offer an entire suite of products that make accessing cryptocurrencies easy and secure, in addition to new products that operate at the frontiers of crypto and blockchain. Our world class recruiting team builds the foundation of our success by finding extraordinary people that share our vision. In this role you'll find yourself partnering directly with executives and organizational leaders to own key non-technical hires that move the needle for the business. You'll work closely with the existing team to help improve processes and identify new sourcing strategies. If you thrive on ownership and working creatively and collaboratively with teammates to make great hires, this is the role for you! What you'll be doing: Own full recruitment process including interview, feedback and offer process Build a diverse pipeline of candidates using creative sourcing channels Collaborate with teams to deeply understand their hiring needs and actively translate that into a positive candidate and interviewer experience Maintain data integrity and report recruiting metrics as needed Build processes that will help the recruitment team scale its efforts for years to come Represent the company with integrity and professionalism What we look for in you: 3+ years of full-cycle recruiting experience, ideally in an agency or high-growth environment Successful track record identifying and qualifying exceptional talent Proven ability to manage internal and external stakeholders Good understanding of equity Passion and understanding of technology as well as digital currency Excellent verbal and communication skills BS/BA degree Coinbase is committed to diversity in its workforce and is proud to be an equal opportunity employer. Coinbase does not make hiring or employment decisions on the basis of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Coinbase will also consider for employment qualified applicants with arrest and conviction records in a manner consistent with San Francisco's Fair Chance Ordinance and similar local laws.
Jun 29, 2019
Location: San Francisco, CA and Portland, OR About us: Coinbase has built the world's leading compliant cryptocurrency platform serving over 30 million accounts in more than 50 countries. With the success of our flagship product, Coinbase Consumer, and our vocal advocacy for blockchain technology, we have played a major part in mainstream awareness and adoption of cryptocurrency. We are now proud to offer an entire suite of products that make accessing cryptocurrencies easy and secure, in addition to new products that operate at the frontiers of crypto and blockchain. Our world class recruiting team builds the foundation of our success by finding extraordinary people that share our vision. In this role you'll find yourself partnering directly with executives and organizational leaders to own key non-technical hires that move the needle for the business. You'll work closely with the existing team to help improve processes and identify new sourcing strategies. If you thrive on ownership and working creatively and collaboratively with teammates to make great hires, this is the role for you! What you'll be doing: Own full recruitment process including interview, feedback and offer process Build a diverse pipeline of candidates using creative sourcing channels Collaborate with teams to deeply understand their hiring needs and actively translate that into a positive candidate and interviewer experience Maintain data integrity and report recruiting metrics as needed Build processes that will help the recruitment team scale its efforts for years to come Represent the company with integrity and professionalism What we look for in you: 3+ years of full-cycle recruiting experience, ideally in an agency or high-growth environment Successful track record identifying and qualifying exceptional talent Proven ability to manage internal and external stakeholders Good understanding of equity Passion and understanding of technology as well as digital currency Excellent verbal and communication skills BS/BA degree Coinbase is committed to diversity in its workforce and is proud to be an equal opportunity employer. Coinbase does not make hiring or employment decisions on the basis of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Coinbase will also consider for employment qualified applicants with arrest and conviction records in a manner consistent with San Francisco's Fair Chance Ordinance and similar local laws.
Coinbase has built the world's leading compliant cryptocurrency platform serving over 30 million accounts in more than 50 countries. With the success of our flagship product, Coinbase Consumer, and our vocal advocacy for blockchain technology, we have played a major part in mainstream awareness and adoption of cryptocurrency. We are now proud to offer an entire suite of products that make accessing cryptocurrencies easy and secure, in addition to new products that operate at the frontiers of crypto and blockchain. As a Support Analyst, Client Services, you'll join a high functioning team of passionate support professionals who know their performance is critical to Coinbase achieving its mission . At Coinbase we have a high hiring bar and we're determined to create a productive, progressive, inclusive place to work. Responsibilities: Responsible for providing support for Coinbase's Institutional products (including Prime and Custody) and serving as a domain expert across multiple channels. Participate in an on-call rotation and serve as an escalation point for high priority requests or complex investigations. Provide white glove support to our highest priority global clients through phone, email and video calls in an articulate and empathetic manner. Operationalize and standardize new and existing policies, processes and procedures related to the Client Services' scope. Maintain a thorough understanding of metrics and the business to make informed, data-driven decisions. Proactively drive impactful changes across workflows and tools by working with the sales, engineering, and product teams. Continuously add value through effective project management, ruthless prioritization and efficient execution. Set a high bar for support analysts within the organization by setting an example through performance and work ethic. Facilitate pre and post onboarded client demo calls highlighting key product features and answering technical cryptocurrency related questions. Act as a liaison between the client and other internal teams including Advocacy, Engineering and Product when surfacing bugs, incidents and product feedback. Requirements: Motivated by Coinbase's mission and creating a seamless support experience for our global customer base. Understanding of cryptocurrency, global financial markets, and/or trading platforms. Must work within defined shift hours and participate in an on-call rotation, as required by the business. Minimum of 4 years of relevant experience in financial services, technology and/or customer support. Experience with high priority clients, compliance, product support, payments, fraud, or other relevant operational domains. Experience with different channels of support, including voice, e-mail and/or chat. Fantastic communication skills in order to operate across multiple departments, stakeholders, and Institutional clients. Flexible and adaptable to meet the evolving needs of a high-growth and fast paced organization. Travel requirements up to 20% to Coinbase offices and client locations (depending on business need). Must be able to read, write and speak in English. Nice to haves: Advanced degree in business, finance or CX. Experience in API Support. Proficiency in one or more of the following languages: French, German, Japanese, Mandarin or another language. Coinbase is committed to diversity in its workforce and is proud to be an equal opportunity employer. Coinbase does not make hiring or employment decisions on the basis of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Coinbase will also consider for employment qualified applicants with arrest and conviction records in a manner consistent with San Francisco's Fair Chance Ordinance and similar local laws.
Jun 19, 2019
Coinbase has built the world's leading compliant cryptocurrency platform serving over 30 million accounts in more than 50 countries. With the success of our flagship product, Coinbase Consumer, and our vocal advocacy for blockchain technology, we have played a major part in mainstream awareness and adoption of cryptocurrency. We are now proud to offer an entire suite of products that make accessing cryptocurrencies easy and secure, in addition to new products that operate at the frontiers of crypto and blockchain. As a Support Analyst, Client Services, you'll join a high functioning team of passionate support professionals who know their performance is critical to Coinbase achieving its mission . At Coinbase we have a high hiring bar and we're determined to create a productive, progressive, inclusive place to work. Responsibilities: Responsible for providing support for Coinbase's Institutional products (including Prime and Custody) and serving as a domain expert across multiple channels. Participate in an on-call rotation and serve as an escalation point for high priority requests or complex investigations. Provide white glove support to our highest priority global clients through phone, email and video calls in an articulate and empathetic manner. Operationalize and standardize new and existing policies, processes and procedures related to the Client Services' scope. Maintain a thorough understanding of metrics and the business to make informed, data-driven decisions. Proactively drive impactful changes across workflows and tools by working with the sales, engineering, and product teams. Continuously add value through effective project management, ruthless prioritization and efficient execution. Set a high bar for support analysts within the organization by setting an example through performance and work ethic. Facilitate pre and post onboarded client demo calls highlighting key product features and answering technical cryptocurrency related questions. Act as a liaison between the client and other internal teams including Advocacy, Engineering and Product when surfacing bugs, incidents and product feedback. Requirements: Motivated by Coinbase's mission and creating a seamless support experience for our global customer base. Understanding of cryptocurrency, global financial markets, and/or trading platforms. Must work within defined shift hours and participate in an on-call rotation, as required by the business. Minimum of 4 years of relevant experience in financial services, technology and/or customer support. Experience with high priority clients, compliance, product support, payments, fraud, or other relevant operational domains. Experience with different channels of support, including voice, e-mail and/or chat. Fantastic communication skills in order to operate across multiple departments, stakeholders, and Institutional clients. Flexible and adaptable to meet the evolving needs of a high-growth and fast paced organization. Travel requirements up to 20% to Coinbase offices and client locations (depending on business need). Must be able to read, write and speak in English. Nice to haves: Advanced degree in business, finance or CX. Experience in API Support. Proficiency in one or more of the following languages: French, German, Japanese, Mandarin or another language. Coinbase is committed to diversity in its workforce and is proud to be an equal opportunity employer. Coinbase does not make hiring or employment decisions on the basis of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Coinbase will also consider for employment qualified applicants with arrest and conviction records in a manner consistent with San Francisco's Fair Chance Ordinance and similar local laws.
Coinbase
17112 SE Powell Blvd #9, Portland, OR 97236, USA
Coinbase has built the world's leading compliant cryptocurrency platform serving over 30 million accounts in more than 50 countries. With the success of our flagship product, Coinbase Consumer, and our vocal advocacy for blockchain technology, we have played a major part in mainstream awareness and adoption of cryptocurrency. We are now proud to offer an entire suite of products that make accessing cryptocurrencies easy and secure, in addition to new products that operate at the frontiers of crypto and blockchain. Our world class recruiting team builds the foundation of our success by finding extraordinary people that share our vision. In this role you will partner with our sourcing team to define sourcing strategy and actively build our technical and non-technical team here at Coinbase. Coinbase is searching for top engineers and business leaders who can build the future of digital currency and we need someone who can discover creative, out of the box sourcing solutions. If you thrive on ownership and working creatively and collaboratively with teammates to make great hires, this is the role for you! What you'll be doing: Supporting the recruiting team by building a pipeline of top candidates through researching and sourcing for candidates. Lead sourcing strategy meetings Monitor team metrics to identify areas for improvement Contact and engage candidates Qualifying candidates for technical and cultural fit Staying abreast of news in the tech startup space Represent the company with integrity and professionalism What we look for in you: Prior sourcing experience for a consumer facing web startup preferred Prior experience defining and executing on sourcing strategies Track record for successfully identifying exceptional engineering or business candidates Experience in sourcing for candidates through multiple channels (web, social/professional networks, etc.) Coinbase is committed to diversity in its workforce and is proud to be an equal opportunity employer. Coinbase does not make hiring or employment decisions on the basis of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Coinbase will also consider for employment qualified applicants with arrest and conviction records in a manner consistent with San Francisco's Fair Chance Ordinance and similar local laws.
Jun 15, 2019
Coinbase has built the world's leading compliant cryptocurrency platform serving over 30 million accounts in more than 50 countries. With the success of our flagship product, Coinbase Consumer, and our vocal advocacy for blockchain technology, we have played a major part in mainstream awareness and adoption of cryptocurrency. We are now proud to offer an entire suite of products that make accessing cryptocurrencies easy and secure, in addition to new products that operate at the frontiers of crypto and blockchain. Our world class recruiting team builds the foundation of our success by finding extraordinary people that share our vision. In this role you will partner with our sourcing team to define sourcing strategy and actively build our technical and non-technical team here at Coinbase. Coinbase is searching for top engineers and business leaders who can build the future of digital currency and we need someone who can discover creative, out of the box sourcing solutions. If you thrive on ownership and working creatively and collaboratively with teammates to make great hires, this is the role for you! What you'll be doing: Supporting the recruiting team by building a pipeline of top candidates through researching and sourcing for candidates. Lead sourcing strategy meetings Monitor team metrics to identify areas for improvement Contact and engage candidates Qualifying candidates for technical and cultural fit Staying abreast of news in the tech startup space Represent the company with integrity and professionalism What we look for in you: Prior sourcing experience for a consumer facing web startup preferred Prior experience defining and executing on sourcing strategies Track record for successfully identifying exceptional engineering or business candidates Experience in sourcing for candidates through multiple channels (web, social/professional networks, etc.) Coinbase is committed to diversity in its workforce and is proud to be an equal opportunity employer. Coinbase does not make hiring or employment decisions on the basis of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Coinbase will also consider for employment qualified applicants with arrest and conviction records in a manner consistent with San Francisco's Fair Chance Ordinance and similar local laws.
Coinbase has built the world's leading compliant cryptocurrency platform serving over 30 million accounts in more than 50 countries. With the success of our flagship product, Coinbase Consumer, and our vocal advocacy for blockchain technology, we have played a major part in mainstream awareness and adoption of cryptocurrency. We are now proud to offer an entire suite of products that make accessing cryptocurrencies easy and secure, in addition to new products that operate at the frontiers of crypto and blockchain. As a Customer Support Analyst II, you'll join a high functioning team of passionate support professionals who know their performance is critical to Coinbase achieving its mission . At Coinbase we have a high hiring bar and we're determined to create a productive, progressive, inclusive place to work. If you're looking to work for a mission driven, employee first organization, please apply today. What you'll be doing: Responsible for providing support for Coinbase customers by investigating, troubleshooting and resolving cases across multiple channels (voice, email, social and/or chat). Manage, prioritize and respond to Tier 2 and/or 3 issues, inquiries and escalations. Communicate with internal and external stakeholders in an effective, tactical, and empathetic manner. Participate in an on-call rotation to handle hi-priority queues and provide daily handovers to global operational teams. Document updates and changes to new and existing processes, training decks and flowcharts. Collaborate with vendor partners and internal support teams to identify and implement workflow gaps and areas for process improvement opportunities. Train and mentor support analysts and vendor agent teams in onshore and offshore locations. Utilize an in-depth understanding of metrics in order to analyze and report on trends, issues, and bugs. Provide insights, suggestions and feedback to managers and leads. Occasionally travel to onshore and offshore locations to train new analysts and vendor agents. What we look for in you: Motivated by Coinbase's mission and creating a seamless support experience for our global customer base. Must work business hours in one of the following shifts: Morning shift: 6:00 A.M. - 3:00 P.M. Mid-morning shift: 9:00 A.M. - 6:00 P.M. Afternoon shift: 4:00 P.M. - 12:00 A.M. Minimum of 3 years of relevant experience, preferably in financial services, technology and/or customer support. Flexible and adaptable to meet the evolving needs of a high-growth and fast paced organization. Travel requirements up to 15% to Coinbase offices and vendor locations (depending on business need). Nice to haves: Experience with payments, fraud, account access, trust and safety or other relevant operational domains. Exposure to different channels of support, including voice, email, social and/or chat. Availability to work on weekends. Advanced understanding of Google apps, JIRA, Salesforce Service Cloud. Proficiency in another language (non-English). Coinbase is committed to diversity in its workforce and is proud to be an equal opportunity employer. Coinbase does not make hiring or employment decisions on the basis of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Coinbase will also consider for employment qualified applicants with arrest and conviction records in a manner consistent with San Francisco's Fair Chance Ordinance and similar local laws.
Jun 13, 2019
Coinbase has built the world's leading compliant cryptocurrency platform serving over 30 million accounts in more than 50 countries. With the success of our flagship product, Coinbase Consumer, and our vocal advocacy for blockchain technology, we have played a major part in mainstream awareness and adoption of cryptocurrency. We are now proud to offer an entire suite of products that make accessing cryptocurrencies easy and secure, in addition to new products that operate at the frontiers of crypto and blockchain. As a Customer Support Analyst II, you'll join a high functioning team of passionate support professionals who know their performance is critical to Coinbase achieving its mission . At Coinbase we have a high hiring bar and we're determined to create a productive, progressive, inclusive place to work. If you're looking to work for a mission driven, employee first organization, please apply today. What you'll be doing: Responsible for providing support for Coinbase customers by investigating, troubleshooting and resolving cases across multiple channels (voice, email, social and/or chat). Manage, prioritize and respond to Tier 2 and/or 3 issues, inquiries and escalations. Communicate with internal and external stakeholders in an effective, tactical, and empathetic manner. Participate in an on-call rotation to handle hi-priority queues and provide daily handovers to global operational teams. Document updates and changes to new and existing processes, training decks and flowcharts. Collaborate with vendor partners and internal support teams to identify and implement workflow gaps and areas for process improvement opportunities. Train and mentor support analysts and vendor agent teams in onshore and offshore locations. Utilize an in-depth understanding of metrics in order to analyze and report on trends, issues, and bugs. Provide insights, suggestions and feedback to managers and leads. Occasionally travel to onshore and offshore locations to train new analysts and vendor agents. What we look for in you: Motivated by Coinbase's mission and creating a seamless support experience for our global customer base. Must work business hours in one of the following shifts: Morning shift: 6:00 A.M. - 3:00 P.M. Mid-morning shift: 9:00 A.M. - 6:00 P.M. Afternoon shift: 4:00 P.M. - 12:00 A.M. Minimum of 3 years of relevant experience, preferably in financial services, technology and/or customer support. Flexible and adaptable to meet the evolving needs of a high-growth and fast paced organization. Travel requirements up to 15% to Coinbase offices and vendor locations (depending on business need). Nice to haves: Experience with payments, fraud, account access, trust and safety or other relevant operational domains. Exposure to different channels of support, including voice, email, social and/or chat. Availability to work on weekends. Advanced understanding of Google apps, JIRA, Salesforce Service Cloud. Proficiency in another language (non-English). Coinbase is committed to diversity in its workforce and is proud to be an equal opportunity employer. Coinbase does not make hiring or employment decisions on the basis of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Coinbase will also consider for employment qualified applicants with arrest and conviction records in a manner consistent with San Francisco's Fair Chance Ordinance and similar local laws.
Coinbase has built the world's leading compliant cryptocurrency platform serving over 30 million accounts in more than 50 countries. With the success of our flagship product, Coinbase Consumer, and our vocal advocacy for blockchain technology, we have played a major part in mainstream awareness and adoption of cryptocurrency. We are now proud to offer an entire suite of products that make accessing cryptocurrencies easy and secure, in addition to new products that operate at the frontiers of crypto and blockchain. As a Customer Support Analyst (3-month contract), you'll join a high functioning team of passionate support professionals who know their performance is critical to Coinbase achieving its mission . At Coinbase we have a high hiring bar and we're determined to create a productive, progressive, inclusive place to work. If you're looking to work for a mission driven, employee first organization, please apply today. What you'll be doing: Responsible for providing support for Coinbase customers by investigating, troubleshooting and resolving cases across multiple channels (voice, email, social and/or chat). Manage, prioritize and respond to Tier 2 issues, inquiries and escalations. Communicate with internal and external stakeholders in an effective, tactical, and empathetic manner. Participate in an on-call rotation to handle hi-priority queues and provide daily handovers to global operational teams. Collaborate with vendor partners and internal support teams to identify and implement workflow gaps and areas for process improvement opportunities. Provide insights, suggestions and feedback to managers and leads. What we look for in you: Motivated by Coinbase's mission and creating a seamless support experience for our global customer base. Minimum of 3 years of relevant experience, preferably in financial services, technology and/or customer support. Flexible and adaptable to meet the evolving needs of a high-growth and fast paced organization. Nice to haves: Experience with payments, fraud, account access, trust and safety, or other relevant operational domains. Exposure to different channels of support, including voice, email, social and/or chat. Availability to work on weekends. Advanced understanding of Google apps, JIRA, Salesforce Service Cloud. Coinbase is committed to diversity in its workforce and is proud to be an equal opportunity employer. Coinbase does not make hiring or employment decisions on the basis of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Coinbase will also consider for employment qualified applicants with arrest and conviction records in a manner consistent with San Francisco's Fair Chance Ordinance and similar local laws.
Jun 01, 2019
Coinbase has built the world's leading compliant cryptocurrency platform serving over 30 million accounts in more than 50 countries. With the success of our flagship product, Coinbase Consumer, and our vocal advocacy for blockchain technology, we have played a major part in mainstream awareness and adoption of cryptocurrency. We are now proud to offer an entire suite of products that make accessing cryptocurrencies easy and secure, in addition to new products that operate at the frontiers of crypto and blockchain. As a Customer Support Analyst (3-month contract), you'll join a high functioning team of passionate support professionals who know their performance is critical to Coinbase achieving its mission . At Coinbase we have a high hiring bar and we're determined to create a productive, progressive, inclusive place to work. If you're looking to work for a mission driven, employee first organization, please apply today. What you'll be doing: Responsible for providing support for Coinbase customers by investigating, troubleshooting and resolving cases across multiple channels (voice, email, social and/or chat). Manage, prioritize and respond to Tier 2 issues, inquiries and escalations. Communicate with internal and external stakeholders in an effective, tactical, and empathetic manner. Participate in an on-call rotation to handle hi-priority queues and provide daily handovers to global operational teams. Collaborate with vendor partners and internal support teams to identify and implement workflow gaps and areas for process improvement opportunities. Provide insights, suggestions and feedback to managers and leads. What we look for in you: Motivated by Coinbase's mission and creating a seamless support experience for our global customer base. Minimum of 3 years of relevant experience, preferably in financial services, technology and/or customer support. Flexible and adaptable to meet the evolving needs of a high-growth and fast paced organization. Nice to haves: Experience with payments, fraud, account access, trust and safety, or other relevant operational domains. Exposure to different channels of support, including voice, email, social and/or chat. Availability to work on weekends. Advanced understanding of Google apps, JIRA, Salesforce Service Cloud. Coinbase is committed to diversity in its workforce and is proud to be an equal opportunity employer. Coinbase does not make hiring or employment decisions on the basis of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Coinbase will also consider for employment qualified applicants with arrest and conviction records in a manner consistent with San Francisco's Fair Chance Ordinance and similar local laws.
Coinbase is one of the Bay Area's fastest growing, most exciting startups. Having completed Series E funding in November 2018, we are in a unique position to develop new product lines, while continuing to scale our operations globally. Having opened offices in New York, Chicago, Tokyo and London, we are looking to grow aggressively in 2019. If you have a positive, proactive, startup mentality, and are interested in joining a highly disruptive business on the forefront of the burgeoning cryptocurrency industry, I'd encourage you to apply today. Mitigating payments risk in the digital currency industry is challenging. Every day, our payments risk team works to mitigate the damage caused by scams and abuse, while protecting our good customers from false positives and friction. The adversaries targeting Coinbase use novel and sophisticated methods, so maintaining a diverse, organized, and capable team is required to outsmart them. Successfully responding to fraud threats requires constant awareness, and thinking several steps ahead. As a Payment Risk analyst, you will be responsible for developing a high level of awareness for the problems in your domain. You'll be given access to (and encouraged to develop) high impact tools and backend data for investigations purposes. You'll also work as part of a larger payments risk team that will help share their experience and achieve shared goals. Effective innovation in the risk space allows Coinbase to pursue its mission of creating an open financial system for the world. Responsibilities: Review purchases and deposits for potential fraudulent activity. Decision escalated customer accounts from Support, Payment Ops, and other teams in a timely manner. Analyze customer level information to determine action for both customers and company policy. Design and monitor risk management strategies that allow the company to continue growing. Create risk-based rules to mitigate emerging fraud trends and monitor performance of same with regard to fraud prevention and customer experience. Communicate concise and actionable business strategies from vast amounts of data. Effectively prioritize from a diverse set of problems to focus your attention on the most needed areas. Resolve fraud issues whenever possible, and escalate or pair with others to drive projects to completion. Requirements: SQL ability, or other database-querying language. Must be a curious, analytical thinker capable of communicating analysis clearly. A demonstrated ability to detect and investigate anomalous activity. Strong organization and prioritization skills - needs to be flexible to meet the demands of a fast-paced environment. Bachelor's Degree. Knowledge of Card Not Present fraud and ACH fraud. 1+ years' experience in e-commerce, payments or financial services in Fraud Management and or Trust and Safety. Coinbase is committed to diversity in its workforce and is proud to be an equal opportunity employer. Coinbase does not make hiring or employment decisions on the basis of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Coinbase will also consider for employment qualified applicants with arrest and conviction records in a manner consistent with San Francisco's Fair Chance Ordinance and similar local laws.
May 27, 2019
Coinbase is one of the Bay Area's fastest growing, most exciting startups. Having completed Series E funding in November 2018, we are in a unique position to develop new product lines, while continuing to scale our operations globally. Having opened offices in New York, Chicago, Tokyo and London, we are looking to grow aggressively in 2019. If you have a positive, proactive, startup mentality, and are interested in joining a highly disruptive business on the forefront of the burgeoning cryptocurrency industry, I'd encourage you to apply today. Mitigating payments risk in the digital currency industry is challenging. Every day, our payments risk team works to mitigate the damage caused by scams and abuse, while protecting our good customers from false positives and friction. The adversaries targeting Coinbase use novel and sophisticated methods, so maintaining a diverse, organized, and capable team is required to outsmart them. Successfully responding to fraud threats requires constant awareness, and thinking several steps ahead. As a Payment Risk analyst, you will be responsible for developing a high level of awareness for the problems in your domain. You'll be given access to (and encouraged to develop) high impact tools and backend data for investigations purposes. You'll also work as part of a larger payments risk team that will help share their experience and achieve shared goals. Effective innovation in the risk space allows Coinbase to pursue its mission of creating an open financial system for the world. Responsibilities: Review purchases and deposits for potential fraudulent activity. Decision escalated customer accounts from Support, Payment Ops, and other teams in a timely manner. Analyze customer level information to determine action for both customers and company policy. Design and monitor risk management strategies that allow the company to continue growing. Create risk-based rules to mitigate emerging fraud trends and monitor performance of same with regard to fraud prevention and customer experience. Communicate concise and actionable business strategies from vast amounts of data. Effectively prioritize from a diverse set of problems to focus your attention on the most needed areas. Resolve fraud issues whenever possible, and escalate or pair with others to drive projects to completion. Requirements: SQL ability, or other database-querying language. Must be a curious, analytical thinker capable of communicating analysis clearly. A demonstrated ability to detect and investigate anomalous activity. Strong organization and prioritization skills - needs to be flexible to meet the demands of a fast-paced environment. Bachelor's Degree. Knowledge of Card Not Present fraud and ACH fraud. 1+ years' experience in e-commerce, payments or financial services in Fraud Management and or Trust and Safety. Coinbase is committed to diversity in its workforce and is proud to be an equal opportunity employer. Coinbase does not make hiring or employment decisions on the basis of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Coinbase will also consider for employment qualified applicants with arrest and conviction records in a manner consistent with San Francisco's Fair Chance Ordinance and similar local laws.
Coinbase has built the world's leading compliant cryptocurrency platform serving over 30 million accounts in more than 50 countries. With the success of our flagship product, Coinbase Consumer, and our vocal advocacy for blockchain technology, we have played a major part in mainstream awareness and adoption of cryptocurrency. We are now proud to offer an entire suite of products that make accessing cryptocurrencies easy and secure, in addition to new products that operate at the frontiers of crypto and blockchain. As a Support Analyst, Client Services, you'll join a high functioning team of passionate support professionals who know their performance is critical to Coinbase achieving its mission . At Coinbase we have a high hiring bar and we're determined to create a productive, progressive, inclusive place to work. What you'll be doing: Responsible for providing support for Coinbase's Institutional products (including Prime and Custody) and serving as a domain expert across multiple channels. Participate in an on-call rotation and serve as an escalation point for high priority requests or complex investigations. Provide white glove support to our highest priority global clients through phone, email and video calls in an articulate and empathetic manner. Operationalize and standardize new and existing policies, processes and procedures related to the Client Services' scope. Maintain a thorough understanding of metrics and the business to make informed, data-driven decisions. Proactively drive impactful changes across workflows and tools by working with the sales, engineering, and product teams. Continuously add value through effective project management, ruthless prioritization and efficient execution. Set a high bar for support analysts within the organization by setting an example through performance and work ethic. Facilitate pre and post onboarded client demo calls highlighting key product features and answering technical cryptocurrency related questions. Act as a liaison between the client and other internal teams including Advocacy, Engineering and Product when surfacing bugs, incidents and product feedback. What we look for in you: Motivated by Coinbase's mission and creating a seamless support experience for our global customer base. Understanding of cryptocurrency, global financial markets, and/or trading platforms. Must work within defined shift hours and participate in an on-call rotation, as required by the business. Minimum of 4 years of relevant experience in financial services, technology and/or customer support. Experience with high priority clients, compliance, product support, payments, fraud, or other relevant operational domains. Experience with different channels of support, including voice, e-mail and/or chat. Fantastic communication skills in order to operate across multiple departments, stakeholders, and Institutional clients. Flexible and adaptable to meet the evolving needs of a high-growth and fast paced organization. Travel requirements up to 20% to Coinbase offices and client locations (depending on business need). Must be able to read, write and speak in English. Nice to haves: Advanced degree in business, finance or CX. Experience in API Support. Proficiency in one or more of the following languages: French, German, Japanese, Mandarin or another language. Coinbase is committed to diversity in its workforce and is proud to be an equal opportunity employer. Coinbase does not make hiring or employment decisions on the basis of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Coinbase will also consider for employment qualified applicants with arrest and conviction records in a manner consistent with San Francisco's Fair Chance Ordinance and similar local laws.
May 08, 2019
Coinbase has built the world's leading compliant cryptocurrency platform serving over 30 million accounts in more than 50 countries. With the success of our flagship product, Coinbase Consumer, and our vocal advocacy for blockchain technology, we have played a major part in mainstream awareness and adoption of cryptocurrency. We are now proud to offer an entire suite of products that make accessing cryptocurrencies easy and secure, in addition to new products that operate at the frontiers of crypto and blockchain. As a Support Analyst, Client Services, you'll join a high functioning team of passionate support professionals who know their performance is critical to Coinbase achieving its mission . At Coinbase we have a high hiring bar and we're determined to create a productive, progressive, inclusive place to work. What you'll be doing: Responsible for providing support for Coinbase's Institutional products (including Prime and Custody) and serving as a domain expert across multiple channels. Participate in an on-call rotation and serve as an escalation point for high priority requests or complex investigations. Provide white glove support to our highest priority global clients through phone, email and video calls in an articulate and empathetic manner. Operationalize and standardize new and existing policies, processes and procedures related to the Client Services' scope. Maintain a thorough understanding of metrics and the business to make informed, data-driven decisions. Proactively drive impactful changes across workflows and tools by working with the sales, engineering, and product teams. Continuously add value through effective project management, ruthless prioritization and efficient execution. Set a high bar for support analysts within the organization by setting an example through performance and work ethic. Facilitate pre and post onboarded client demo calls highlighting key product features and answering technical cryptocurrency related questions. Act as a liaison between the client and other internal teams including Advocacy, Engineering and Product when surfacing bugs, incidents and product feedback. What we look for in you: Motivated by Coinbase's mission and creating a seamless support experience for our global customer base. Understanding of cryptocurrency, global financial markets, and/or trading platforms. Must work within defined shift hours and participate in an on-call rotation, as required by the business. Minimum of 4 years of relevant experience in financial services, technology and/or customer support. Experience with high priority clients, compliance, product support, payments, fraud, or other relevant operational domains. Experience with different channels of support, including voice, e-mail and/or chat. Fantastic communication skills in order to operate across multiple departments, stakeholders, and Institutional clients. Flexible and adaptable to meet the evolving needs of a high-growth and fast paced organization. Travel requirements up to 20% to Coinbase offices and client locations (depending on business need). Must be able to read, write and speak in English. Nice to haves: Advanced degree in business, finance or CX. Experience in API Support. Proficiency in one or more of the following languages: French, German, Japanese, Mandarin or another language. Coinbase is committed to diversity in its workforce and is proud to be an equal opportunity employer. Coinbase does not make hiring or employment decisions on the basis of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Coinbase will also consider for employment qualified applicants with arrest and conviction records in a manner consistent with San Francisco's Fair Chance Ordinance and similar local laws.
Coinbase is one of the Bay Area's fastest growing, most exciting startups. Having completed Series E funding in November 2018, we are in a unique position to develop new product lines, while continuing to scale our operations globally. Having opened offices in New York, Chicago, Tokyo and London, we are looking to grow aggressively in 2019. If you have a positive, proactive, startup mentality, and are interested in joining a highly disruptive business on the forefront of the burgeoning cryptocurrency industry, I'd encourage you to apply today. As an Operations Data Analyst, you'll be the analytical point on the team to help support various operational initiatives by transforming support data into valuable business insights and help shape our projects to deliver maximum impact. You will have the opportunity to heavily influence strategy, planning, and execution. Responsibilities: Work closely with the Customer Support team to operate more effectively, create and track metrics across our operations, and share informative actionable insights Partner with Customer Support Leadership and cross-functional partners to find opportunities to increase operational trackability, efficiency, and scale our business effectively Leverage metrics to drive insights and influence business decisions Develop a strong prioritization framework to ensure team is focused on highest-value initiatives Ability to frame and break down complex business problems into key components and recommend practical solutions Monitor key performance metrics and use results to help the team be more effective in carrying out their mission of providing high-quality support Build a collaborative team environment that fosters efficient execution, innovation, and continuous improvement Develop and support the analytical technologies that give our team timely, flexible, and structured access to their data Requirements: Motivated by Coinbase's mission and creating a seamless support experience for our global customer base. Minimum 2 years of experience in an analyst function (e.g. operations, finance, business analytics, etc.) Expert-level Excel user (Vlookups, pivots, macros, etc.), strong SQL, Looker experience a plus Experience working in customer support operations; experience working in (or doing analysis for) Support departments a plus Fantastic communication skills in order to operate across multiple departments and stakeholders. Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization. Must be able to read, write and speak in English. Coinbase is committed to diversity in its workforce and is proud to be an equal opportunity employer. Coinbase does not make hiring or employment decisions on the basis of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Coinbase will also consider for employment qualified applicants with arrest and conviction records in a manner consistent with San Francisco's Fair Chance Ordinance and similar local laws.
May 01, 2019
Coinbase is one of the Bay Area's fastest growing, most exciting startups. Having completed Series E funding in November 2018, we are in a unique position to develop new product lines, while continuing to scale our operations globally. Having opened offices in New York, Chicago, Tokyo and London, we are looking to grow aggressively in 2019. If you have a positive, proactive, startup mentality, and are interested in joining a highly disruptive business on the forefront of the burgeoning cryptocurrency industry, I'd encourage you to apply today. As an Operations Data Analyst, you'll be the analytical point on the team to help support various operational initiatives by transforming support data into valuable business insights and help shape our projects to deliver maximum impact. You will have the opportunity to heavily influence strategy, planning, and execution. Responsibilities: Work closely with the Customer Support team to operate more effectively, create and track metrics across our operations, and share informative actionable insights Partner with Customer Support Leadership and cross-functional partners to find opportunities to increase operational trackability, efficiency, and scale our business effectively Leverage metrics to drive insights and influence business decisions Develop a strong prioritization framework to ensure team is focused on highest-value initiatives Ability to frame and break down complex business problems into key components and recommend practical solutions Monitor key performance metrics and use results to help the team be more effective in carrying out their mission of providing high-quality support Build a collaborative team environment that fosters efficient execution, innovation, and continuous improvement Develop and support the analytical technologies that give our team timely, flexible, and structured access to their data Requirements: Motivated by Coinbase's mission and creating a seamless support experience for our global customer base. Minimum 2 years of experience in an analyst function (e.g. operations, finance, business analytics, etc.) Expert-level Excel user (Vlookups, pivots, macros, etc.), strong SQL, Looker experience a plus Experience working in customer support operations; experience working in (or doing analysis for) Support departments a plus Fantastic communication skills in order to operate across multiple departments and stakeholders. Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization. Must be able to read, write and speak in English. Coinbase is committed to diversity in its workforce and is proud to be an equal opportunity employer. Coinbase does not make hiring or employment decisions on the basis of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Coinbase will also consider for employment qualified applicants with arrest and conviction records in a manner consistent with San Francisco's Fair Chance Ordinance and similar local laws.
Coinbase is one of the Bay Area's fastest growing, most exciting startups. Having completed Series E funding in November 2018, we are in a unique position to develop new product lines, while continuing to scale our operations globally. Having opened offices in New York, Chicago, Tokyo and London, we are looking to grow aggressively in 2019. If you have a positive, proactive, startup mentality, and are interested in joining a highly disruptive business on the forefront of the burgeoning cryptocurrency industry, I'd encourage you to apply today. As the Systems Administrator for Support Operations, you will be responsible to help support a suite of internal and external tools (namely Salesforce Service Cloud), help customize and configure according to business need, and streamline management into a cohesive software ecosystem. You will have the opportunity to be part of the ground team in shaping this strategy. Responsibilities: Administration of customer support tools (ie. salesforce, talkdesk, litmos) Manage users, security profiles, groups, queues, and other Salesforce.com customization/setup as necessary Develop strategy to help streamline role based access provisioning across all operations tools and systems Work with internal stakeholders to build out configuration requirements and manage SFDC enhancement projects to support business needs Develop and maintain 3rd party integrations to introduce new tooling solutions into our existing infrastructure Create scripts and workflows to support specific support projects or incidents. Experience defining business requirements and translating them into technical requirements in the form of Product and/or Functional Briefs Analytically focused and ability to be hands on to help build operational reporting that can be leveraged for business insights Work closely with engineering to build seamless and smart solutions Support internal team on how to effectively leverage tools to execute efficiently. Continuously add value through effective project management, ruthless prioritization and efficient execution. Requirements: Motivated by Coinbase's mission and creating a seamless support experience for our global customer base. Minimum of 3 years of relevant experience in systems administration, software development for customer support technology. Fantastic communication skills in order to operate across multiple departments and stakeholders. Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization. Must be able to read, write and speak in English. Coinbase is committed to diversity in its workforce and is proud to be an equal opportunity employer. Coinbase does not make hiring or employment decisions on the basis of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Coinbase will also consider for employment qualified applicants with arrest and conviction records in a manner consistent with San Francisco's Fair Chance Ordinance and similar local laws.
May 01, 2019
Coinbase is one of the Bay Area's fastest growing, most exciting startups. Having completed Series E funding in November 2018, we are in a unique position to develop new product lines, while continuing to scale our operations globally. Having opened offices in New York, Chicago, Tokyo and London, we are looking to grow aggressively in 2019. If you have a positive, proactive, startup mentality, and are interested in joining a highly disruptive business on the forefront of the burgeoning cryptocurrency industry, I'd encourage you to apply today. As the Systems Administrator for Support Operations, you will be responsible to help support a suite of internal and external tools (namely Salesforce Service Cloud), help customize and configure according to business need, and streamline management into a cohesive software ecosystem. You will have the opportunity to be part of the ground team in shaping this strategy. Responsibilities: Administration of customer support tools (ie. salesforce, talkdesk, litmos) Manage users, security profiles, groups, queues, and other Salesforce.com customization/setup as necessary Develop strategy to help streamline role based access provisioning across all operations tools and systems Work with internal stakeholders to build out configuration requirements and manage SFDC enhancement projects to support business needs Develop and maintain 3rd party integrations to introduce new tooling solutions into our existing infrastructure Create scripts and workflows to support specific support projects or incidents. Experience defining business requirements and translating them into technical requirements in the form of Product and/or Functional Briefs Analytically focused and ability to be hands on to help build operational reporting that can be leveraged for business insights Work closely with engineering to build seamless and smart solutions Support internal team on how to effectively leverage tools to execute efficiently. Continuously add value through effective project management, ruthless prioritization and efficient execution. Requirements: Motivated by Coinbase's mission and creating a seamless support experience for our global customer base. Minimum of 3 years of relevant experience in systems administration, software development for customer support technology. Fantastic communication skills in order to operate across multiple departments and stakeholders. Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization. Must be able to read, write and speak in English. Coinbase is committed to diversity in its workforce and is proud to be an equal opportunity employer. Coinbase does not make hiring or employment decisions on the basis of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Coinbase will also consider for employment qualified applicants with arrest and conviction records in a manner consistent with San Francisco's Fair Chance Ordinance and similar local laws.
Here are Coinbase, continuous learning is one of our core values. As a team trainer for Customer Support, you'll have the opportunity to take this value in practice by building learning experiences for our teams. From classroom trainings to developing instructional materials, you'll have the opportunity to help us work towards our mission of building an open financial system for the world through supporting our Customer Service practice. Responsibilities: Lead training for our global support team both in-person and via video, including: New hire trainings for Customer Support Refreshers and targeted improvement trainings Change management trainings for new scopes of work Deep dive into our operational procedures to identify opportunities, themes, and knowledge gaps to upskill knowledge in both Support and crypto across our team Utilize data and observations to identify learning gaps and areas of opportunity to improve performance for our Support teams As as a key partner for our our vendor training teams by leading train-the-trainer modules with our vendor trainers, as well as coaching and guiding them on Customer Support procedures Apply best practices on training, coaching, and developing high-quality instructional materials to help build up our training resources for Customer Support Work with our LMS to develop e-learning, self-directed training modules, and administration Support our QA team by participating in audits, calibrations, and performance analysis Proactively look for opportunities to improve our training and customer experience for Customer Support Travel requirements up to 20% to Coinbase offices and vendor locations (depending on business need) Requirements: You are passionate about Coinbase and providing high-quality service to our customers! 3+ years of experience as a trainer within customer service industry (financial services and/or technology strongly preferred) Demonstrated experience with training in fast-paced, scaling environments Experience engaging with vendor trainers and offshore training teams Strong understanding of training best practices, as well as KMS/LMS systems Experience with process documentation and technical process mapping Fluency with Confluence, Google Suite, JIRA, Salesforce Service Cloud and Excel Experience with LMS, blended learning designs, and training effectiveness KPIs Fantastic communication skills -- you can code-switch to breakdown topics across different audiences in a clear, kind, and effective manner Experience with LMS, blended learning designs, and training effectiveness KPIs Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization. Coinbase is committed to diversity in its workforce and is proud to be an equal opportunity employer. Coinbase does not make hiring or employment decisions on the basis of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Coinbase will also consider for employment qualified applicants with arrest and conviction records in a manner consistent with San Francisco's Fair Chance Ordinance and similar local laws.
Feb 17, 2019
Here are Coinbase, continuous learning is one of our core values. As a team trainer for Customer Support, you'll have the opportunity to take this value in practice by building learning experiences for our teams. From classroom trainings to developing instructional materials, you'll have the opportunity to help us work towards our mission of building an open financial system for the world through supporting our Customer Service practice. Responsibilities: Lead training for our global support team both in-person and via video, including: New hire trainings for Customer Support Refreshers and targeted improvement trainings Change management trainings for new scopes of work Deep dive into our operational procedures to identify opportunities, themes, and knowledge gaps to upskill knowledge in both Support and crypto across our team Utilize data and observations to identify learning gaps and areas of opportunity to improve performance for our Support teams As as a key partner for our our vendor training teams by leading train-the-trainer modules with our vendor trainers, as well as coaching and guiding them on Customer Support procedures Apply best practices on training, coaching, and developing high-quality instructional materials to help build up our training resources for Customer Support Work with our LMS to develop e-learning, self-directed training modules, and administration Support our QA team by participating in audits, calibrations, and performance analysis Proactively look for opportunities to improve our training and customer experience for Customer Support Travel requirements up to 20% to Coinbase offices and vendor locations (depending on business need) Requirements: You are passionate about Coinbase and providing high-quality service to our customers! 3+ years of experience as a trainer within customer service industry (financial services and/or technology strongly preferred) Demonstrated experience with training in fast-paced, scaling environments Experience engaging with vendor trainers and offshore training teams Strong understanding of training best practices, as well as KMS/LMS systems Experience with process documentation and technical process mapping Fluency with Confluence, Google Suite, JIRA, Salesforce Service Cloud and Excel Experience with LMS, blended learning designs, and training effectiveness KPIs Fantastic communication skills -- you can code-switch to breakdown topics across different audiences in a clear, kind, and effective manner Experience with LMS, blended learning designs, and training effectiveness KPIs Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization. Coinbase is committed to diversity in its workforce and is proud to be an equal opportunity employer. Coinbase does not make hiring or employment decisions on the basis of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Coinbase will also consider for employment qualified applicants with arrest and conviction records in a manner consistent with San Francisco's Fair Chance Ordinance and similar local laws.
